Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/13/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order only shipped one item. Other two items have not been delivered. Sent email to company Aug 3, 2024 requesting information on my missed order items and as of today (Aug 13) have still not heard back. Response time on the site is listed as 2-3days. Would like to get a refund on the undelivered items. This was on an international order.

  

  Business Response

  Date: 08/13/2024

  The information provided by the customer is NOT accurate. Upon tracking all items in this order 
  The customer "REFUSED" delivery of some shipments per ***************** tracking: *********************************************************************************************; --- Refused by customer on 8/09
  Item Confirmed as Delivered: *************************************************************;   --- Delivered on 8/1
  Delivery Refused: **************************************************************************************** Refused by customer on 8/3
  Per our posted Return Policy when packages returned to sender, for a reason like refused upon delivery, we issue a store credit for those items. 
  We refund Return To Sender packages for the following reason: We put the wrong address on your shipping label, or the package was returned to sender in error by the carrier. 
  As we have not received the "REFUSED" Packages back yet, we can not issue a store credit or a refund until we get the items back. 
  
  ********************************************************************

  Customer Answer

  Date: 08/14/2024

   
  Complaint: 22134878
  
  I am rejecting this response because:

  I have spoken to my friend whom I ordered the items/dresses for (their daughter). Only ONE dress was delivered Aug 01, 2024. Picture of dress delivered can be attached. There was no additional delivery made to the address.

  Please not there is complete video surveillance of the property and no delivery was attempted on the dates stated on the "REFUSAL" online paperwork sent to me by seller. Seller and delivery company have no proof of delivery refusal (no signature etc) that I have been made aware of. 

  Unfortunately this seems to be a service provider problem, DHL. They seem to have subcontracted a company "******" who have a reputation in the ** of stating "refusal" and non-delivery. This also seems to be a seller delivery problem, not a customer issue. 

  Seller states that refund will be made upon re-delivery of the items they shipped. As stated by seller, If the items were "refused" by the delivery address. Hence, It is not my responsibility, but the sellers to refund my money and take this issue up with the delivery service as it would seem they have still have them items.

  Needless to say, I will not be purchasing from this company again and will make sure to post that this is not a reliable company to do business with. 

  This company did not take the time to respond to my concerns via emails, until I reported to the BBB (Better Business Bureau). At which time my only response from them was through the BBB not a direct email from them. Very disappointing. 

  There is not contact phone number or live chat service available. Seems to me this is a small one person run out of the home business that has absolutely no customer support. Very dissatisfied, as the products they offer seem to be rather lovely. 

  Sincerely,
  
  *********************

  

  Business Response

  Date: 08/15/2024

  The Reputable Shipping Carrier tracking for multiple deliveries on different dates, stated the customer "REFUSED" the deliveries. Therefore, we are not able 
  to issue a refund until the items we sent are returned to us. Please contact the shipping carrier for further assistance. 
  

  Customer Answer

  Date: 08/15/2024

   
  Complaint: 22134878
  
  I am rejecting this response because:

  I am not responsible for the shipping! (I already pre-paid for it).
  You the service provider are responsible for an order placed off your questionable website that was not delivered. 

  If the order was not received, please send proof that the order you placed with this company (_DHL via Hermes) which has a history of non-delivery is in actual fact true.
  
  As I said in previous email we have camera surveillance proof if non-delivery. You do not!! 
  
  I expect a refund on my undelivered order asap plus shipping. Take it up with your delivery service, not me. 
  
  Thats all I have to say. Your company is unprofessional to say the least. 

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order number ******- This order was made on July 29, 2024. I purchased several items to the items were sent to me. One was a pair of boots, military style lace trim in ******************* 2 . I was not happy with the quality of the boots. I wanted to return them. I initially tried to return the boots and site was down so I wrote an email, tried the site today and let me put the order in and let me do a return. It offered me a chance to have a credit and I accepted that instead of refunding back to my card. I read the terms and it said that I will receive an email with further instructions on how to return the package. I did not receive an email at all , I also did not receive credit for the item that I purchased The original prices around $65 and I got them on sale for $45.20. I have not heard from the company. The phone number is no longer in service. I would just like to resolve this and get this item returned as quickly as possible. Again went back to the portal to return and it is now saying that I never received the item and its not eligible for return

  

  Business Response

  Date: 08/09/2024

  The customer's version of events are not accurate. 3 hours ago the customer initiated a return. Our Return Portal automatically emailed return instructions, a **** prepaid return label, and a return authorization barcode that should be included with the return when mailed. 
  None of the items have been returned or even mailed back to us. The customer seems unhappy they were not immediately issued a store credit for return items they have not returned yet. We have not received any communication from this customer since 8/8 when they contacted us asking how to do a return as our portal was down, yesterday. Unfortunately, we don't refund or issue store credit for returns, until the return has been received and processed here at *** Belle. 
  **** Return Tracking Number: 9434611206204020918710
  **** Return Tracking Link: *************************************************************************************************************************
  As you can see nothing has been mailed back to us. We can not issue a return refund or return store credit for items not returned. We are happy to process your returns, once you mail the items back to us and we receive them. 

• Initial Complaint

  Date:07/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An unauthorized purchase was done and $431.90 was charged to my debit card. I reached out to my bank Mia ****************** said they already mailed out items totaling &******. The other money was credited back to my debit card. As soon as I received the items that were mailed to me I requested a teturn labrl and sent it back. All documented with return bee. However Mia ****************** has never refunded me. Ive emailed at least 10 times and they havent email me back. So I went on their Instagram and messaged them and the owner too and she got mad at me to say that she doesnt know really what goes on with everything. Shes not a part of customer service. So then the Instagram account message me with my order number and then told me to get whatever credit card I was disputing with so it still has not been resolved and no one will help me and Im still out of $****** and their company truly doesnt care.

  

  Business Response

  Date: 08/01/2024

  The information provided by this person is not accurate. The customer placed an order months ago 5/26 for 10 items. After 4 of the items were shipped to this person, they contacted us stating the order was not authorized and wanted to cancel the order. 
  We canceled & refunded all items that had not been shipped. We provided a link to our Customer Return Portal for this person to return the items once they were received. These items were delivered to this person on 5/31/2024. 
  The customer then opened a chargeback with their credit card company. Their credit card company provided them a credit to the credit card they used to pay for this order, for the full order total. 
  This person's credit card company sided with us, on their chargeback, and apparently charged this customer back the $166.96 for items confirmed as delivered by **** to them. 
  Once her credit card company charged her this amount, she immediately began contacting us saying that we charged her card and she did not place a new order. We have tried to explain to this person at least 100 times, 
  via email, ********* Instagram that she needs to contact her credit card company about this. I even tried to explain to her what the charge was. She is now demanding that we issue her a refund for this amount. 
  She opened a chargeback with her credit card company and lost. We are not refunding anything 

   

  Customer Answer

  Date: 08/01/2024

   
  Complaint: 22074485
  
  I am rejecting this response because:
  They are lying. I contacted my bank (debit card)  I had to get in touch with them to cancel the  order,  because I didnt know about the order. It was unauthorized. Yes I was credited back for items that Mia ****************** didnt ship. However when they said some items shipped I immediately requested a return label. And returned them via their return label. So I dont have any merchandise from them. The bank only credited the disputed amount of the returned items until Mia ****************** received the returned items. Mia ****************** never refunded. I have not received any contact by them through email and I can prove that. I do not have ******** at all. So thats 2 lies. I had to contact them through Instagram. They have not contacted me back 5 times much less 100 times.  Im  more than happy to send the full conversations.  I urge the BBB to look at all conversations with them. Its been a real issue. 
  This was not on a credit card with protection. And I would never request a refund that wasnt supposed to be given.  I have gone to my bank and showed them all the information.  

  Sincerely,
  
  *********************

  

  Business Response

  Date: 08/01/2024

  The customer was fully reimbursed by their bank. Due to the chargeback, even after we refunded the majority of this order on 5/28, her bank still reimbursed her for the full total amount of the order. 
  Therefore the customer needs to contact their bank as we have explained so so many times. See screenshot of what we see in shopify when looking at order #******
  Seems as though her bank did not mean to credit them for the full order total of $431.90 as the majority of that total was already refunded by us before the dispute was opened. Please see screenshots provided
  

• Initial Complaint

  Date:07/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a little girls uniform and it just arrived and is too big. When I tried to get a refund today July ******* I was given a message ineligible return. The item was not a final sale. Today I see it listed marked down and final sale. My purchase was not. There are 2 girl sizes a big girl and little girl. I think they sent the big girl uniform.

  

  Business Response

  Date: 07/30/2024

  Although, the information provided by the customer is not 100% accurate, we are willing to accept a return for this "FINAL CLEARANCE" Item we have already done a manual override 
  and allowed this return to go through. We also provided a **** pre-paid return shipping label via email yesterday morning, before this BBB Complaint was received. 
  Please note that the first email we received from the customer requesting to return this Final Clearance item was yesterday 7/29/2024
  The same day our **************** Team replied and let the customer know that we were allowing this order to be returned. I am not sure why there was a Better Business Complaint opened for this. 
  

• Initial Complaint

  Date:07/20/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a dress purchase with Mia Belle Girls on July 5, 2024 for my daughters birthday party. I noticed their delivery date was a whole month from the time I needed the dress which was shown AFTER I purchased. I reached out to them through email on July 12, 2024 letting them know I needed this dress by July 27, 2024 for her party and if not Id like a refund. I received an email back shortly stating they would let me know if they could send it by that date. Well, I never heard anything back from them to give me an update so I decided to check the order number on July 19 and it says the shipping label was created on July 15. If they moved forward to create it, why didnt someone reach out to me? I proceed to send another email on July 19. The next day I noticed I didnt have a response. So I decided to send another email July 20. The communication has not been great and I refuse to see my daughter upset when all this company had to do was communicate. I am still waiting to hear back about my daughters dress to see if we will receive it this week to come.

  

  Business Response

  Date: 07/23/2024

  The information provided by the customer is NOT accurate. The customer emailed on 7/12 stating that she needed the order before 7/27/2024. We explained that if the item would not arrive by that date
  we would surely issue a refund. The customer replied thanking us for our quick response. I have provided screenshots that show all emails. The order was delivered on 7/23/2024 per **** tracking. 
  **** Tracking Number: 92612903198284000252852929
  **** Tracking Link *******************************************************************************
  The customers chief complaint was that there was no visible tracking. Even though it was delivered ahead of schedule. 
  This order is also still eligible for return, however, the customer has chosen NOT to initiate a return using our customer return portal
  
  Return Portal Link: **************************
  
  

  Customer Answer

  Date: 07/24/2024

   
  Better Business Bureau:
  
  After, I got you all involved, I noticed that communication improved and I have now received my package. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Antwaniqua Hunter

• Initial Complaint

  Date:07/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased matching dresses for myself and my daughters on 3/11/24. I spent $92 and never received any dresses. The company has refused to refund me the money because I have no products to return. They tried to resend the dresses, but the order never got completed. The company still refuses to refund my money because I have no actual dresses to return.

  

  Business Response

  Date: 07/16/2024

  This order was marked as delivered by **** on 3/25/2024 to the shipping address that the customer provided during the checkout process. 
  The customer claims not to have received the items. We offered to resend the items or to issue a store credit for the amount paid for the items. 
  The customer is demanding a refund for items that **** has marked as delivered. In accordance with our policies, we do not issue refunds 
  for items that have been "Lost After Delivery" in this way. 
  **** Tracking Number: 420337629214490344491155096910

• Initial Complaint

  Date:07/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Needed to exchange order. Sent the item back and received 7 days ago and still not sent out replacement even though they advised I would receive with in 6 days of 2 weeks ago when replacement order was done. Then they said once the item back they would ship Still not processed and cannot tell me when.

  

  Business Response

  Date: 07/16/2024

  Good Morning. 
  We apologize for any inconvenience you are experiencing. However, we do not send "Exchange" Orders to the customer until we have received their return and processed it. 
  We received this return on 7/8/2024. Our **************** Team tried to explain multiple times that our Return's Team was behind and your return would be processed within the next 
  Day or so. We have cancelled your exchange order and issued a refund for your return item a moment ago, as per your request via email yesterday 7/15/2024.
  

• Initial Complaint

  Date:07/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 16, 2024 I received confirmation for a purchase of an outfit and a wand. The fabric was not disclosed or the country of origin. Since the company was in the U.S., I assumed the products originated here. But I thought if there was an issue, I felt that there would not be a problem since under the item purchased it said "free returns." This did not specify that returns meant exchange only or credit only, so I believed it meant an all inclusive return (including refunds). I received both items and both were from *****. Unfortunately both clothing and toys from ***** have tested positive for carcinogenic chemicals. Myself and my daughter were not willing to potentially expose my granddaughter to anything harmful so I tried to process the "free return." Neither item was accepted. On July 2, 2024 I received an email saying that the outfit was excluded as a Halloween Costume (even though the description said that it COULD be used as a Halloween costume (among other purposes). I assumed they would exclude costumes for Halloween to prevent people from using it for Halloween and then returning it. I clearly did not order it for this purpose since this is only July (it was for dress up for by granddaughter's birthday). They excluded the wand saying it was considered an accessory (even though it is a toy). The types of examples they provided as accessories were jewelry, hats, headbands, tights... - nothing that could be considered a toy. So I had no option to even get a credit for the wand, and a credit for the outfit is useless now that I know they import items from *****, and do not disclose pertinent information like the country of origin or even the fabrics that are used for the clothing (which is important information as well).

  

  Business Response

  Date: 07/23/2024

  Information provided by the customer is NOT Accurate. 
  The items purchased are as follows: 
  1. Girls Frozen Inspired **** Sparkle Halloween Costume Listed as "HALLOWEEN COSTUME"
  2.Frozen Wonderland **** Magic Wand Accessory Listed as a Halloween Accessory as it matches the costume and is sold as an "ADD ON ITEM" for this costume
  Our posted Return Policy clearly states that Halloween Costumes are ONLY eligible for a store credit or an exchange as are ALL HALLOWEEN ITEMS
  The product details also clearly show this item is "IMPORTED" from our overseas fulfillment center 
  All descriptions show this item as a "COSTUME"
  The customer has chosen to attempt to bully us to get a refund for items that are clearly shown on our Return Policy not eligible for a refund. 
  Also the customer has chosen NOT to open a return request to date. 
  
  

  Customer Answer

  Date: 07/24/2024

   
  Complaint: 21934034
  
  I am rejecting this response because:
  This particular purchase said it COULD be used as a costume which implies is is not specifically a costume, it said free returns and did not specifically say free returns for credit only, and although the wand may have said it was an accessory (although I dont recall reading that), it definitely was not consistent with excluded accessories in their list of examples (and even the premise they are providing now of saying that Halloween accessories are excluded since they are considered part of the costume is quite a jump since they do not exclude costume accessories in thei list of exclusions, and a wand is not a costume).  My whole point is that they are not definitively clear with the way they present their exclusion and return policies and this is unfair to the consumer.  Also, having something important does not indicate it is from ***** and there have already been numerous reports about the harmful chemicals found in toys and clothing specifically from *****, so it is important for them to be transparent so the consumer can decide if they want to take that risk.
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 07/24/2024

  As previously stated the customer has made zero attempt to return this order to us. The customer has rejected our assistance in providing the link to our customer Return Portal. 
  The customer has made no attempt to return anything. The costume information is clearly stated in our posted Return Policy. FREE RETURNS< only means that we provide a prepaid return label and do not deduct 
  that cost from the refund or gift card, it is a free return you are not being charged extra.

  

  Business Response

  Date: 07/24/2024

  As previously stated the customer has made zero attempt to return this order to us. The customer has rejected our assistance in providing the link to our customer Return Portal. 
  The customer has made no attempt to return anything. The costume information is clearly stated in our posted Return Policy. FREE RETURNS< only means that we provide a prepaid return label and do not deduct 
  that cost from the refund or gift card, it is a free return you are not being charged extra.

  

  Business Response

  Date: 07/24/2024

  As previously stated the customer has made zero attempt to return this order to us. The customer has rejected our assistance in providing the link to our customer Return Portal. 
  The customer has made no attempt to return anything. The costume information is clearly stated in our posted Return Policy. FREE RETURNS< only means that we provide a prepaid return label and do not deduct 
  that cost from the refund or gift card, it is a free return you are not being charged extra.

  

  Business Response

  Date: 07/24/2024

  As previously stated the customer has made zero attempt to return this order to us. The customer has rejected our assistance in providing the link to our customer Return Portal. 
  The customer has made no attempt to return anything. The costume information is clearly stated in our posted Return Policy. FREE RETURNS< only means that we provide a prepaid return label and do not deduct 
  that cost from the refund or gift card, it is a free return you are not being charged extra.

  Customer Answer

  Date: 07/26/2024

   
  Complaint: 21934034
  
  I am rejecting this response because:
  I have not returned the items because the outfit is only eligible for credit.  As I had previously communicated via email to this company, I am not comfortable ordering anything from them now that I have seen that they are misleading with the wording used on this site regarding their return policies and exclusions.  They tread the gray line between giving some information but not enough information to be completely transparent.  I would hope they would make the necessary edits so that future customers do not waste their time and money.  Short of that, at least my experience has been made public on several sites and with several agencies which would clarify the policies.  But the clarification is not my job, it is the responsibility of any ethical company.  Clearly this company is not interested in making changes that would prevent consumers from wasting time and money.  Again, as emailed,a return is useless since I would not trust any purchase from this company.  That is why I threw the items in the trash- I would not want to be responsible for exposing anyone to potentially harmful products. I have never made a purchase where I encountered problems like this before.  It is unfortunate.  The company does not need to respond any further as it is clear that they are not interested in taking responsibility for unclear policies, or making changes in thei site for the future.
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two shirts for my daughter and I for Memorial Day. The order was placed on May 11, 2024. The shirts arrived after Memorial Day on June 8, 2024. The shirts took a month to get to me past Memorial Day. They are not true to size, the decals on the shirts are not completely attached. Ive been in contact with the company going back and forth about getting my money back and them providing a prepaid mail return. They refuse and say all sales are final. My order number is ******. I just want my money back. I do not want these tops with defective decals. Please help me solve this? Thank you

  

  Business Response

  Date: 06/19/2024

  Good Morning. 
  The customers last email sent this last night 6/18/2024 was escalated to a Supervisor.
  I received this email this morning and issued a full refund on this order. There is no reason to return the defective items you received. 

• Initial Complaint

  Date:05/20/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: April 19, 2024 Amount of transaction: $154.00 What business was to provide: 2 Rosette Realness Ruffle Formal Dresses Size 7Y, 2 Precious Girl Special Occasion Dress Size 8Y Nature of dispute: On May14, 2024 I received order # ****** from Mia Belle Girls. To my surprise when I opened it the ordered didnt have the four (4) dresses I ordered but just 3 dresses. There were (2) Precious Girl Special Occasion Dress Size 8Y dresses and one (1) Rosette Realness Ruffle Formal Dresses Size 7Y, which is one dress less than what I ordered. Im a twin momma I ONLY ORDER BY TWOS.Did the business try to resolve the dispute?No when I contacted them about the issues and answered the normal mundane stuff they have you answer about packages they shut down all communication.Account/Order #/Tracking #: Order # ******/ tracking # ********************** Rosette Realness Ruffle Formal Dresses Size 7Y

  

  Business Response

  Date: 05/21/2024

  Hello *******,

  We apologize for the missing fourth dress and for the request to verify if anyone else had received and moved the dress without your knowledge, as we confirm the missing item was not part of that package.  It appears the last dress was finishing production and shipped out one week after the first three dresses were shipped.  Please find the line haul tracking for the 4th dress as the package was shipped May 14, 2024 and has already cleared customs on May 20, 2024 and should be delivered very soon.  Please expect **** to receive and scan in the package for delivery later this week.  

  Line Haul carrier:

  Yuntrack - YunExpress

  *****************************************************************

  Once **** receives the package, they will scan it under the below tracking link:

  ****:

  *************************************************************************************************************************

  We are so sorry the fourth dress took longer than expected, and please let us know if you have any questions or concerns regarding the tracking or delivery of the final dress.  

  Thank you for your business and patience while the last dress is being shipped and delivered to you!

  Best Regards,

  Teric

  Mia Belle Girls Customer Service