Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've ordered swimsuits from MiaBelleGirls previously, never had a problem. March 29,2024 I decide to order (#******) my daughter's first communion dress- we spend 30 min looking and she picks out the one- it costs $142.99 (on sale) we also pick out shoes to match $44.99 (on sale price) I order 5more suits (I have 3 girls- ranging from size 2/3 - 10/12) The dress/shoes say they'll take 2- 3 weeks. Timing for her first communion is May 4, 2024. The order process I get a projected date for the 5 suits in 5 business days,, and the dress is to arrive between April *****th. Longer than the 2-3 weeks it says on the site, but still a week in advance of her big day so i don't panic. A week later I get the swim suits. The price I paid btw is now 4x to what they are onsale online for $10 for, but whatever that's fine. I have all the girls try on the one-piece swim suits and no lie they are like cheeky thongs/hi cut swim suits- not like what the pic says - I keep 2 of the 5, donate 1,and then go to look to return the other 2,but notice its been 2 weeks and i cant return them. Whatever. THE REAL ISSUE COMES DOWN - April 22- I go to check the *** tracking # the order for the dress has as it's getting close- no #, I get the shoes a day later so figure the dress must be on the way.The shoes I open - they don't have a clasp (see pic) there is no way to walk in them! I now am nervous - its April 27th - no tracking, no dress, I email customer service the 29th after still no dress- no reply, I email tracking code issues (no # - see pic) no reply- I now an at May 1st 48hours, 3emails to customer service # listed as # doesn't work due to "covid" and STILL NO DRESS.my daughter is crying and now after waiting 4 weeks we had to scramble to buy a new dress for her first communion. Unacceptable, I want a full refund for the shoes that don't work, the dress that never arrived, AND the 3 swimsuits (7/8 and 2x 2/3) that never fit as this has been a huge headache and heartbreak for my daughter.

  

  Business Response

  Date: 05/02/2024

  Hello ****,

  I am so sorry to see the issues reported with your order and for the let down experienced. It appears the system duplicated the tracking number for the shoes and applied to the dress - without the dress being shipped.  We have refunded you today for the dress and shoes in full and we are investigating the issue with our IT team as to how this happened.   

  In regards to the connection on the shoes, the shoes have one metal end that is like a C-Clamp - and the fabric (that goes across the front of the ankle) slides into the opening - like a hook and catch type connection.  It is not a regular clasp, and the way to connect it is shown on the image attached.  
  
  The return request has been submitted on your behalf to return the swimsuits no longer wanted, and we will refund the swimsuits when they are received.  Please look out for a second email with the return shipping label and instructions sent today. 

  The warehouse team checked and we do not have this style in our local warehouse for quick shipment, and apologize we were unable complete the order in the timeframe provided online.  
  

  We are so sorry to see this happen, we are investigating the issue as normally items are not fulfilled with the same tracking number as other items on the order on different dates, except when they are shipped together on the same day.  
  

  Best Regards,

  Teric

• Initial Complaint

  Date:04/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered several items, including a childs outfit, on 3/22/2024. Some of the items were scheduled to arrive in early April. The outfit in question, the Days of Spring Denim Top and Lace Maxi Skirt Set Size 5Y was marked as delivered on April 6, however I never received it. I realized it was marked as delivered a couple weeks later and emailed the company. It took 3 emails and nearly a week to receive a response. The phone number listed on *** ******************s ******** page just has an automated message referring you to email, so thats the only method of contacting them.When customer service responded, they instructed me to contact **** and also check with my household members to see if the item was delivered. I did, even though contacting the carrier they chose should have been their job, not mine. No results. I emailed *** ****************** again, asking for a refund again. The customer service rep responded and said they would only issue a replacement or a store credit. I emailed back reiterating my request for a refund to my credit card as the item was not delivered in the time promised. I have not heard back yet. As Ive literally spent several hundred dollars on *** ****************** clothes over the last year, this is not right.Also, I started finding the EXACT same items on Mia Belle Girls on Temu for way cheaper prices. Im pretty sure theyre just bulk ordering from Temu, putting the clothes on models and displaying on a fancy website, and marking everything up. A dress I bought for around $35 on *** ****************** previously, I found on Temu for a little over $6.

  

  Business Response

  Date: 04/30/2024

  Second order today with complaints of a delivery - package ****ed as delivered by ****** but customer demanding a refund for an item ****ed as delivered and not returned / claims not received.  We do not offer any refunds for packages ****ed as delivered if / when a customer claims not received.  The email responses to the customer offered to replace the item or issue store credit for use on ordering a different item.  The customer declined a replacement and declined the store credit.  Our company cannot sustain customers claiming not delivered and expecting to be refunded, when third party delivery companies like **** complete the delivery and **** the package as delivered. The customer likely received the package and is expecting to be refunded and kept the item.  

  We offered a replacement or store credit - and customer has now disputed the order.  We are unable to meet this customer at any middle ground - as we offered the store credit or replacement.  

  Also for BBB internal purposes, we do not advertise how we resolve issues for packages that are ****ed as delivered but customer claims to not receive, as this would cripple our business - as we are an online retailer with no store front for customers to pickup an order.  All items we sell are delivered, and we rely on delivery confirmation to resolve customer claims and to support the business processes and deliveries.  If packages are ****ed as returned to sender or failed delivery, those are refundable and we refund shipments listed in that manner every day.  We do not refund items ****ed as delivered, because the item ordered was delivered, by a company other than Mia *************************  Please consider removal as we attempted to meet in the middle with the customer - as even she stated in her complaint - but she declined to meet anywhere other than refund.  We do not agree and will challenge the dispute she opened on PayPal received 4.30.2024 for this issue as well.

  

  Business Response

  Date: 04/30/2024

  Second order today with complaints of a delivery - package ****ed as delivered by ****** but customer demanding a refund for an item ****ed as delivered and not returned / claims not received.  We do not offer any refunds for packages ****ed as delivered if / when a customer claims not received.  The email responses to the customer offered to replace the item or issue store credit for use on ordering a different item.  The customer declined a replacement and declined the store credit.  Our company cannot sustain customers claiming not delivered and expecting to be refunded, when third party delivery companies like **** complete the delivery and **** the package as delivered. The customer likely received the package and is expecting to be refunded and kept the item.  

  We offered a replacement or store credit - and customer has now disputed the order.  We are unable to meet this customer at any middle ground - as we offered the store credit or replacement.  

  Also for BBB internal purposes, we do not advertise how we resolve issues for packages that are ****ed as delivered but customer claims to not receive, as this would cripple our business - as we are an online retailer with no store front for customers to pickup an order.  All items we sell are delivered, and we rely on delivery confirmation to resolve customer claims and to support the business processes and deliveries.  If packages are ****ed as returned to sender or failed delivery, those are refundable and we refund shipments listed in that manner every day.  We do not refund items ****ed as delivered, because the item ordered was delivered, by a company other than Mia *************************  Please consider removal as we attempted to meet in the middle with the customer - as even she stated in her complaint - but she declined to meet anywhere other than refund.  We do not agree and will challenge the dispute she opened on PayPal received 4.30.2024 for this issue as well.

  Customer Answer

  Date: 04/30/2024

   
  Complaint: 21628935
  
  I am rejecting this response because:

   

  Wow, what a shady company! Your response to my complaint about your unfair business practice is to accuse me of having received the package but "demanding" a refund anyway. I have placed multiple orders with this company since last fall and spent hundreds of dollars on your site - why on earth would I suddenly claim I didn't receive a single item to get a refund of $25 if it wasn't true??? No. Mia ****************** chose the carrier ****** and as happens occasionally, **** lost the package or misdelivered it and it was marked as delivered. I did not want a replacement item because it's now too late for the photos I wanted it for. I did not want store credit because when I did not receive the item, that is not fair. I have no immediate plans to place another order, so a store credit is useless to me at this moment. You, the business, had a responsibility to deliver an item I paid for, and that item was not delivered. 

  Also, I filed a dispute with my credit card company and was awarded the partial charge (for the one item I didn't receive) and indicated this in my email response to Mia ******************. I could easily have accepted a free replacement item or store credit before they became aware of this, but I didn't - but hey, I'm the dishonest one, right? I've talked this company up online, placed multiple orders, recommended them to family members, etc. in the past. Also, when I started looking into it, I realized a lot of the items sold on the Mia ****************** site are on Temu waaaay cheaper - just a tip in case this is posted publicly for anyone reading this.

  
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 05/01/2024

  The customer has opened a dispute which has forced us to provide delivery confirmation details to Paypal in response to the dispute.   Link for delivery confirmation:  

  ****.com - **** Tracking Results  

  **********************************************************************************************

  We attempted to meet customer in the middle, by offering to resend the item or issue store credit that can be used on a future order - not requiring any immediate re-order as our store credit codes do not expire.  If it did expire, we honor resending a new code for the same amount.  The customer has placed 4 orders within the past 6 months all showing delivered without refunds or store credits issued, therefore we would expect the customer to be willing to work with us, seeing as we have fulfilled all of her previous orders, resolving the issue by accepting store credit so they can continue shopping for their upcoming clothing needs.   

  We cannot sustain operations if we honored every request if they stated they did not get the package when it was marked as delivered by third party delivery companies like ****, and then demand a refund.  We certainly understand the situation and that someone else may have removed the package without your consent, however the package was delivered to address provided by ****, and we stand by the original offer of replacement shipment of the same item, or a store credit for future use at the customer's discretion.  If there are any images or evidence from a security camera showing the package was delivered and then removed by someone other than the residents at the delivery address, please send it over for review.  

  Per their response, the customer has declined the options presented and is unwilling to work with us and we will respond to the Paypal chargeback received accordingly.

  We preferred to have resolved this with the customer, however requiring a refund when the item is marked as delivered is not a request we can process for any order - for those who may decide to read this:  Do not request a refund if your tracking number is showing delivered, and you are claiming to not receive it. Refunds are not honored in this scenario, unless evidence is provided and a claim / police report is filed reporting theft.

  Thank you.

  Teric

  Mia Belle Girls **************** Manager

• Initial Complaint

  Date:04/24/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for clothing as a gift for my niece. It took 24 day to get a partial package, and when it arrived, it smelled horrible. My sister was disgusted and threw it away. I feel like this company is a scam, she only got part of what I ordered, and it wasnt acceptable.

  

  Business Response

  Date: 04/25/2024

  Customer placed their order for 5 items - all of which had a longer delivery estimate of late April for one pre-order item or May 1st for the items received - so the order delivered early.  Customer emailed at ******* on April 24th, the same day as delivery - and without approval - threw the items away without contacting customer service - due to an odor.  This disposal of our items is not approved as we require this item be returned to confirm the claim of an odor on the item.  Customer expecting a refund due to an odor - which cannot be confirmed on an image or in email - and thus requires the item to return for inspection.  The customer's decision to throw the item away without approval is in no way a BBB complaint worthy issue, as the customer chose to dispose of the item at their own peril, not reviewing the return policy which states any item that is delivered must be returned in order to receiver a refund or store credit.   Return Policy ******************************************************************** states at the top:  Returns & Exchanges
  Returns & Exchanges
  Mia Belle Girls Return and Exchange Policy
  Not in absolute love with what you received? Were here to help you with your return or exchange. You are our number one priority and we want to make sure you are happy! Follow our quick and easy returns/exchanges instructions below:
  How do I process my Mia Belle Girls return or exchange for a domestic (***) order?
  Go to our return portal: **************************
  Enter your order number and the zip code from your shipping address
  Select the items you want to return or exchange and choose what youd like to do.
  Once youre done, youll get an emailed confirmation with the next steps of the process, including return instructions and a return label. If you opted to receive a store credit on an order that you submitted payment for (you receive more than what you paid if you take this offer!), youll receive the gift card code in your email as well!

  This complaint should be removed - as customer disposed of their item on the same day as delivery - and is expecting a full refund for this item.  The customer's actions go against almost any return policy in existence - as no company allows you to claim you threw it away - without prior authorization - and receive a full refund.  This would imply that customers can claim odors on every item - claim they threw it away - and expect a full refund - when they could simply keep the items.  No business could sustain this process of refunding anyone who claims a smell and "throws the item away"  without prior approval.  

  One item - the item sold as Pre-order - has not been received into our warehouse, and has not been shipped yet.  We have offered to cancel this item and refund it - prior to departure.  We await the customer's response for the Pre-order item - which is not related to their complaint regarding the odor.    Please consider removal of this post - as customer is complaining about an odor - which we would accept and refund if the item returned - however they stated they disposed of the item - causing their own demise by not complying with our return policy.   All delivered items must be returned - unless prior authorization is issued.  We did not issue authorization and require the item returned prior to refunding the item with an odor.

  Thank you.

  Teric

  Mia Belle Girls **************** Manager

   

  

  Business Response

  Date: 04/25/2024

  Hello *******,

  We are very sorry to hear that an item arrived with an odor yesterday!  We have provided a response via email and sent a return shipping label to return items you no longer wish to retain or keep.  All items delivered must be returned to receive store credit or a refund, per our return policy.  Unfortunately, items not returned are not eligible for store credit or a refund without prior authorization from our company.  We hope the sister can recover the item so it can be returned with our pre-paid shipping label emailed today.   Returns & Exchanges Policy  ********************************************************************

  We look forward to receiving any returned items to resolve this claim on your behalf.  Please check your email for our response and shipping labels provided at no cost to you to return the items.
  

  We also showed one item was purchased as Pre-order - and it has not been shipped yet.  We asked in the email sent on April 25th, *************************************************************************************** if you prefer to cancel the item for a refund.  Please let us know how you would like to proceed regarding the one Pre-order item - that does show behind schedule and is considered late.  The remainder items arrived prior to the estimated delivery date of May 1st, according to the shipping estimate email that was also sent to you for confirmation.

  We look forward to receiving the items you would like to return for a refund, and we will process the refunds accordingly based on what is returned or confirmed via email, regarding the Pre-order item.

  Best Regards,

  Teric

  Mia Belle Girls Customer Service

  Customer Answer

  Date: 04/25/2024

   
  Complaint: 21622960
  
  I am rejecting this response because:

  As stated in my complaint, when the delivery was received by my sister (the product was a gift for my niece) the product has been discarded. She stated it looked nothing like the website portrayed, just cheap smelly clothing she wouldnt put on her child, and tossed it. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 04/30/2024

  The customer confirmed the package was delivered and received by the recipient.  The customer ordered the items as a gift to the recipient.  The recipient did not like the clothes, claims they were smelly, and claims to have thrown them away prior to contacting customer service.  There is no proof of anything the customer stated, other than confirming receipt of the package and the items were delivered.  To generalize this claim:  So any customer can say they threw the item every delivered item away and the company - having a requirement to return items delivered for defective or damaged claim resolution - the company must refund the customer - with no photographic evidence or physical product returned.  The recipient could have the items on today, as we did not receive images and the items were "thrown away", as claimed.  In the world of fraudulent claims, this ranks up with fraud 101.  Say it was smelly, say it was thrown away, and then keep it forever.  How do we know it was thrown away?  There is no proof of any of it and this is customer's first order with our company.  

  What company allows you to simply claim disposal of any delivered item and must refund the customer for it - without images of the item or any evidence of delivery issues on the shipment tracking link.  The items delivered, the customer did not like them, or liked them and kept them, and just wrote in the email saying "we threw them away."  We cannot maintain a business if we refund every claim that the customer simply did not like the item and threw it away and expected to be refunded, no evidence provided and no order history to fall back on previous interactions.  We require items returned - or evidence of the issue in images - prior to any disposal being approved.  Images were not supplied and the items were not returned.  Customer failed to return the items and we cannot be held liable for this issue and request removal of the complaint.  Delivered items must be returned. 

  Returns & Exchanges Mia Belle Girls (miabellebaby.com)

  ********************************************************************

  All the customer had to do was visit our website at the bottom is the Returns and Exchanges Portal link as well as Returns Policy link.  On the return policy link it starts off:

  Returns & Exchanges
  Mia Belle Girls Return and Exchange Policy
  Not in absolute love with what you received? Were here to help you with your return or exchange. You are our number one priority and we want to make sure you are happy! Follow our quick and easy returns/exchanges instructions below:
  How do I process my Mia Belle Girls return or exchange for a domestic (***) order?
  Go to our return portal: **************************
  Enter your order number and the zip code from your shipping address
  Select the items you want to return or exchange and choose what youd like to do.
  Once youre done, youll get an emailed confirmation with the next steps of the process, including return instructions and a return label. If you opted to receive a store credit on an order that you submitted payment for (you receive more than what you paid if you take this offer!), youll receive the gift card code in your email as well!

  Customer failed to comply with our return policy, and feels like they can keep the delivered items claiming a smell.  

   

  

  Business Response

  Date: 04/30/2024

  The customer confirmed the package was delivered and received by the recipient.  The customer ordered the items as a gift to the recipient.  The recipient did not like the clothes, claims they were smelly, and claims to have thrown them away prior to contacting customer service.  There is no proof of anything the customer stated, other than confirming receipt of the package and the items were delivered.  To generalize this claim:  So any customer can say they threw the item every delivered item away and the company - having a requirement to return items delivered for defective or damaged claim resolution - the company must refund the customer - with no photographic evidence or physical product returned.  The recipient could have the items on today, as we did not receive images and the items were "thrown away", as claimed.  In the world of fraudulent claims, this ranks up with fraud 101.  Say it was smelly, say it was thrown away, and then keep it forever.  How do we know it was thrown away?  There is no proof of any of it and this is customer's first order with our company.  

  What company allows you to simply claim disposal of any delivered item and must refund the customer for it - without images of the item or any evidence of delivery issues on the shipment tracking link.  The items delivered, the customer did not like them, or liked them and kept them, and just wrote in the email saying "we threw them away."  We cannot maintain a business if we refund every claim that the customer simply did not like the item and threw it away and expected to be refunded, no evidence provided and no order history to fall back on previous interactions.  We require items returned - or evidence of the issue in images - prior to any disposal being approved.  Images were not supplied and the items were not returned.  Customer failed to return the items and we cannot be held liable for this issue and request removal of the complaint.  Delivered items must be returned. 

  Returns & Exchanges Mia Belle Girls (miabellebaby.com)

  ********************************************************************

  All the customer had to do was visit our website at the bottom is the Returns and Exchanges Portal link as well as Returns Policy link.  On the return policy link it starts off:

  Returns & Exchanges
  Mia Belle Girls Return and Exchange Policy
  Not in absolute love with what you received? Were here to help you with your return or exchange. You are our number one priority and we want to make sure you are happy! Follow our quick and easy returns/exchanges instructions below:
  How do I process my Mia Belle Girls return or exchange for a domestic (***) order?
  Go to our return portal: **************************
  Enter your order number and the zip code from your shipping address
  Select the items you want to return or exchange and choose what youd like to do.
  Once youre done, youll get an emailed confirmation with the next steps of the process, including return instructions and a return label. If you opted to receive a store credit on an order that you submitted payment for (you receive more than what you paid if you take this offer!), youll receive the gift card code in your email as well!

  Customer failed to comply with our return policy, and feels like they can keep the delivered items claiming a smell. 
  

• Initial Complaint

  Date:04/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased on 12/20/23. Order ******. I received a pair of little girls shoes that fell apart (bows and metal tassels came off within 30 minutes of wear). I reached out to the company to return for store credit. They sent me a return shipping label. When they received my return they then denied it, saying it did not meet their return criteria. They kept the shoes and my money. I have the back and forth emails.

  

  Business Response

  Date: 04/19/2024

  The following details have been uploaded on April 10, 2024 to the chargeback / payment dispute portal on behalf of the company, agreeing to refund the shoes only, as the customer paid $29.60 for the shoes, however disputed the entire order in the amount of $135.17, which we do not agree with the full refund on the order.  Had the customer disputed the amount paid for the shoes only, $29.60, the dispute would have been accepted and refunded through the dispute portal.  The following was submitted to the banks, we are not in control of the refund timeframe or approval from the bank.  They review the details and make a final decision on who should receive the funds.  

  We agree to refund only the one item the customer returned - which are the shoes. She reported via email the item was defective after the first use, and was given the return portal instructions to submit a return request. Customer chose item too small as the Reason for return - and the returns department did not review all emails about the defect on the item, only processing the returned items based on the reason code. The return was rejected based on the reason code - Item didn't fit - too small - when she should have selected Item Defective. The returns team and future correspondence from **************** Staff referred to the reason being not correct which is why the return was rejected in future responses. We agree to refund $29.60 back to the customer, for the shoes amount only, and not the other 3 items on the order. All 4 items on the order delivered, only one issue was reported with the shoes, which we have received in our returns department. The shoes arrived to the customer in new condition, however a bow on the front of the shoes separated during first use. The rejection was based on her selected Reason for return - not regarding the defective reason. Please reverse ONLY $29.60 - the amount paid for the shoes - and do not refund the remainder amount. The customer has retained possession of the other 3 items on the order and has not reported any issues with those other 3 items. Please refund only $29.60 for the shoes.

  The refund timetable is unknown and can take up to 3 months to finalize, not due to Mia ******************* due to the chargeback dispute process.  The resolution is now in the hands of the banks to determine who is awarded the funds for the dispute.

  Thank you.

• Initial Complaint

  Date:04/14/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #****** - I made a purchase on 02/07/2024 with the following items:Dream Of Spring Butterfly Tulle Skirt Set - Pink / 7Y (kept this item)Dream Of Spring Butterfly Tulle Skirt Set - Pink / 8Y (returned this item)I kept the 7Y Tulle Skirt set and never opened the size 8Y since the 7Y fit fine. I returned the unopened 8Y Tulle Skirt set and later received an email that my return was rejected because there were multiple stains and a shoe print on it. I never had even opened the item. I responded back to the email and never received a response back from Mia ******************* I also tried to call; however, I receive a message that states due to the Covid pandemic they are unreachable by phone.The following items were ordered on 02/07/2024 as well but just received on 04/11/2024. They do not fit, so I attempted to return; however, the returns system will not allow me to return them stating it is outside the return window. ***** And Me Spring Twinning Pink Crochet Dress - Pink / 8Y ***** And Me Spring Twinning Pink Crochet Dress - Pink / Mom-S ***** And Me Spring Twinning Pink Crochet Dress - Pink / Mom-M **** reading through other complaints on the BBB, this seems to be a pattern for Mia *******************

  

  Business Response

  Date: 04/17/2024

  Hello ****,

  We have sent an email to you today April 17, 2024 with resolution and assistance with submitting the return of the items recently delivered. We apologize as the return portal was undergoing maintenance and we have submitted the return request on your behalf. We hope the information provided in the email assists you in returning the items for a refund as requested. Shipping labels and return authorization forms should have been emailed and received into your inbox.  We have also responded regarding the returned item with a resolution offer as well.

  Please let us know via email response to ************************************ if you have any questions or concerns regarding the return for the items recently delivered.

  Best Regards,

  Teric

  Mia Belle Girls Customer Service

  Customer Answer

  Date: 04/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:04/04/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was purchasing items from this company/adding items to my cart when suddenly all of the prices changed and my total went up more than $100. This all happened within a 1 hour time frame. I am very disappointed as they should not be changing prices on customers in this manner. I would like to place the order but I am seeking the prices that I originally saw in my cart before they were changed during checkout

  

  Business Response

  Date: 04/10/2024

  Hello *****,

  We are sorry to hear that you had an issue with the website on April 4th, 2024.  Records indicate you were able to place a new order on April 6th, 2024.  Please contact us at ************************************ moving forward for any resolution to your questions or concerns.  

  Records indicate a discount code was used on your order.  Most likely, the discount code timed out or went away while you were shopping or viewing the cart prior to Checkout.   We show the discount code was applied to the eligible items on your order.

  If the issue persists, please email ************************************ with screenshots showing the issue continues for further assistance.

  Thank you.

  Teric

  Mia Belle Girls Customer Service

   

• Initial Complaint

  Date:04/04/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a large order in December. I returned several of the items, one of which was a ********** Pumpkin Spice Life Pajama Set - Leopard / Mom-M because the quality/material was horrible. I received an email from the company claiming that they rejected my return claiming that the on the left collar area has orange food sauce or makeup. This seems to be the same excuse they use to reject returns from all customer. The item was not used and was promptly returned after trying so if it had stains, they must have sent to me that way.

  

  Business Response

  Date: 04/16/2024

  Customer ordered several items in November, and they were delivered in December.  The customer submitted and mailed back 4 items for return processing.  Three items passed the inspection process and were issued refund.  The fourth item did not pass the inspection process.  A stain was discovered that was not on the the matching style item, as customer ordered one style with two sizes - Mom - Medium and Child - 2T.  The child 2T passed inspection, and was refunded.  The Mom - Medium had a stain on the sleeve that caused it to not be restocked, not in a condition to be re-sold, and was rejected.  The notice of the rejection was emailed on December 15th to the customer indicating it was rejected due to " The shirt part of this pajama set, on the left collar area has orange food sauce or makeup."  This stain was not found on the child size item, therefore this is not an item we can resell.
  The email sent to the customer requested a shipping label be emailed within 10 business days to avoid disposal or donation as we deem fit.  
  The item was rejected and the customer was emailed.  ******** replied stating she expects a refund otherwise she will dispute the charge with her credit card.  She did not include a return shipping label.  
  The customer did not provide a shipping label or disposition for the item, therefore the case was marked as closed and the issue was resolved in December.  
  Please close out this complaint / remove from the listing as customer returned an item used / stained, and is expecting a refund on the stained item.  She did not provide a shipping label to send her the item, therefore this issue is marked as closed and resolved.

  Attached files include the stain on the item and the email communications informing the customer of the issue.

  Best Regards,
  Teric

• Initial Complaint

  Date:04/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a girls dress on 3-9-24 order #****** it took them three weeks to get it to me. My daughter tried it on one time it was too big. I put it back in the bag immediately tried to get a hold of them to get a return label. It took them three days to return the label, but they have a seven day return policy. I wanted a refund but they dont give refunds so once I got it back, I thought I would just get the credit but now they sent me this email. It says it was worn and washed. I would never send anything back like that reading the blog, it looks like this is the automatic Response they give everyone I just want my money back. I will never order or recommend this website again and you cant contact anybody on there.

  

  Business Response

  Date: 04/10/2024

  Dear ****,

  I apologize for the delay in response for the images.  Please find the images attached and the comments below per the returns team during inspection:
  

  There are 3 stains on the right, waist belt area that appear to be some sort of red food sauce or stain that is not normally found on returns of Gowns.

  Due to the item being returned with stains visible, we are unable to re-stock this item, unable to re-sell the item, therefore the item has been rejected during return inspection.  

  Please let us know if you are sending a shipping label to return the item or if you prefer we discard the item.

  Best Regards,

  Teric

  Mia Belle Girls Customer Service

  Customer Answer

  Date: 04/10/2024

  This was the dress right before I sent it. My daughter NEVER wore the dress. I only had it in my possession for a day. The picture they sent with the stain isnt even the dress. This very first email they sent me about the stain was the identical email they sent to multiple people according to the comments. I want my money back 

  Customer Answer

  Date: 04/10/2024

  This was the dress right before I sent it. My daughter NEVER wore the dress. I only had it in my possession for a day. The picture they sent with the stain isnt even the dress. This very first email they sent me about the stain was the identical email they sent to multiple people according to the comments. I want my money back 

  Customer Answer

  Date: 04/11/2024

   
  Complaint: 21523819
  
  I am rejecting this response because:This was the dress right before I sent it. My daughter NEVER wore the dress. I only had it in my possession for a day. The picture they sent with the stain isnt even the dress. This very first email they sent me about the stain was the identical email they sent to multiple people according to the comments. I want my money back
  
  
  Sincerely,
  
  *******************

  Customer Answer

  Date: 04/11/2024

  Theyre circling around the picture I sent them and it has no stains. I layed it on my bed to take a picture before I put it in the package. There is a glare from the window. Ugh this is so frustrating because I wasnt cooking and would have never sent that back that way. 

  

  Business Response

  Date: 04/16/2024

  The deviation shown in the image matches the location of the stain on the dress, although it is not definitive.  Regardless of what the image provided showing the item on the bed confirms, it clearly shows the item is on the bed, it does show that you removed it from the original packaging, and it would have been made clear to us that you received it with that stain after viewing the dress on the bed, if the stain was present at the time of delivery / package opening.  The issue is the item was returned to us with a stain and we were not informed prior to inspection of the stain being present, therefore this can only be determined this was caused by the customer or in transit return.  It is the customer's responsibility to ensure the item is returned in new / unused / sellable condition and to ensure the item is not damaged during transit. Unfortunately, this item did not pass the inspection process, and we are unable to refund the dress received.

  The item was delivered March 22, 2024.  The return request was entered March 26 and the package was scanned in March 27th.  This timeframe between receiving the dress on March 22, taking the dress out to lay it on a bed to take images, but not send any images to customer service reporting stains or issues with the item, and then returning the package after 4 full days of having the item on March 27th, does allow time for the item to be stained, with or without your knowledge or consent.  

  Please let us know if a shipping label will be emailed so the dress can be returned to you, or if you do not want the dress returned.  We will donate or dispose of the item accordingly if a label is not received via email to ************************************ within 10 business days from April 16, 2024.

  Best Regards,

  Teric

  Mia Belle Girls Customer Service

  Customer Answer

  Date: 04/17/2024

   
  Complaint: 21523819
  
  I am rejecting this response because:
  I wont pay for a label after I paid for extra packaging and that I did not put stains on the dress.  Im not sure if Im talking to a computer or what and from what I gather these people have done this to others. I want my money back. I sent the dress back exactly and according to there policy. I do not and will not buy anything else from them. Bad business that they dont put the customer first. There accusations are wrong to make money off of me
  Sincerely,
  
  *******************

  

  Business Response

  Date: 04/17/2024

  Please find four images uploaded - one image in a similar perspective as the dress laying on the bed.  The image with the rhinestones and floral pattern on the bottom of the dress can be matched up with the swirls on the bottom of the dress on the bed.  The images from the customer have a white background laying on the bed - so the pattern of the rhinestones *** look different - as the upper mesh material is slightly see-through - causing different background lighting.
  A confirming detail to show the same item image to image is the crease were the stain is located.  There is a large angular crease going from top left down to lower right - confirmed crease in the same location on customer image and image taken in returns facility April 17, 2024. As mentioned, the stain was visible - or something that *** have caused the stain was there - although that is speculation.
  The dress in the customer photos is the same as the dress provided by the company when viewing the file:  Perspective - close up of stain - top in view to confirm same item throughout.jpeg

  Customer Answer

  Date: 04/18/2024

   
  Complaint: 21523819
  
  I am rejecting this response because: that was probably someone elses dress sent in that youre using and I want my money back.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:03/27/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 items one of the items delivered the other crochet outfit ******** has not been delivered. Items were ordered over a month ago . Have made several attempts to contact and have had no such luck. The item is an outfit for Easter and had to order something else because it wont arrive on time. At this point I still want the item and want to know when I will be getting it if the item in question cant be delivered I want a refund immediately. It shouldnt be this hard to contact a company to find out the problem on an order. I have ordered from them before and never had a problem with delivery, please fix the problem .

  

  Business Response

  Date: 03/29/2024

  Dear *****,

  We are very sorry to hear you had an issue with your order and the item was not received!  We checked and confirmed the Crochet Pants Set was marked as shipped but failed to deliver.  We do not have remainder inventory to send out and therefore have processed your request to cancel the item from your order ******. You will be receiving a refund in the amount of item and the shipping fee in 3 - 5 business days. This refund will be applied to your original form of payment.

  We searched the email address on file and could not locate emails with your order number included and very sorry the item was not delivered.  

  We are sorry it didn't work out this time, but we continually strive to make your shopping experience better and to improve based on your feedback.
  

  Thank you so much for your patience. Please reach out to us if we can help you with anything at all.
  

  Teric
  Mia Belle Girls Happiness Team

• Initial Complaint

  Date:03/26/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ORDERED EASTER DRESS DRESS WAS BOUGHT OVER A WEEK PRIOR. DRESS SUPPOSEDLY WAS SHIPPED.**** SAYS LABEL WAS MADE. BUT NO ITEM HAS BEEN SENT SO THIS USUALLY WINDS UP BEING A SCAM. HONESTLY I AM DISAPPOINTED IN THIS. BECAUSE THE DRESS WAS VERY CUTE AND PEOPLE DID SAY THEY GOT THINGS FROM THIS COMPANY. I WILL TAKE THIS DOWN. IF ANYTHING CHANGES. AND EVEN THOUGH THIS IS A "BUSY SEASON" THIS IS PEOPLES HARD EARNED MONEY THAT IS BEING SPENT. PUTTING THIS ON HERE FOR OTHERS. AND HOPE THIS COMPANY GETS BETTER WITH THEIR ORGANIZATION DURING "BUSY SEASONS"

  

  Business Response

  Date: 03/29/2024

  Dear *****,
  Thank you for reaching out. Your order containing the "Springtime Special Easter Tulle Dress" - 7Y Is shipping from our overseas warehouse. Items that ship from our overseas fulfillment center take ***** business days for delivery.

  A few things to note:
  Overseas shipments dont start to see tracking updates in **** system until they have reached *****************. Please continue to check on that link in the coming days for updates that will start appearing when your item has arrived in the US.  The line haul portion of the shipment tracking is below, confirming the package is in transit:

  Global Parcel Tracking (cainiao.com)

  ************************************************************************************************************************

  US Customs plays a role in this longer delivery window as they must inspect all incoming packages.

  For reference, any product that ships from our overseas fulfillment center will have an indicator on the product page just above the pink ADD TO CART button which states Arrives in 18 to 21 business days.  Link to the product page showing the shipping estimate is above the pink Add the Cart.  ******************************************************************************************
  If you were unaware of the shipping window, and this is time-sensitive, please consider placing a new order for an item that indicates Ships next day underneath the green ADD TO CART button on the product page. We can help with the other item once it arrives if you go this route.
  Thank you for your patience and understanding!
  Best Regards,
  Teric
  Mia Belle Girls' Customer Service