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Business Profile

Online Retailer

Mia Belle Girls

Complaints

Customer Complaints Summary

  • 280 total complaints in the last 3 years.
  • 138 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/22/2023

    Type:Delivery Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order # ****** I made an order on December 1st. It was supposed to be shipped by December 7th. I ordered it for something taking place tomorrow, December 22nd. On site it keeps saying unfulfilled. I have messaged them twice, but have gotten no response. Im just concerned that Ive been scammed.

    Business Response

    Date: 12/27/2023

    Dear *******,

    We have received and processed your request to cancel your order ******. You will be receiving a full refund in the amount of $41.97 in 3 - 5 business days. This refund will be applied to your original form of payment.
    We are sorry it didn't work out this time, but we continually strive to make your shopping experience better and to improve based on your feedback.
    Thank you so much for your patience. Please reach out to us if we can help you with anything at all.

    Teric
    Mia Belle Girls Happiness Team

    Customer Answer

    Date: 12/27/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************
  • Initial Complaint

    Date:12/22/2023

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order was never shipped, customer service rarely replies, asked for a refund multiple times, deletes negative reviews and comments.

    Business Response

    Date: 12/27/2023

    Dear *****,

    We apologize as the items were sold as Pre-order, and we never received those items from the manufacturer due to a Customs Inspection intercept.  The 2 orders placed have been canceled and refunded in full.  Please check your bank records for the refunds processed on 12/25/2023.

    The delays in response are due to the thousands of customers sending daily emails - causing a backlog and overloaded the inbox with daily emails from the same customer.  Please allow 2 to 3 days for a response during the month of December, as this is the busiest time of year for orders and shipping in general - worldwide.  

    We did receive all 12 of your emails sent to us in a 10 day period, from 12/13 - 12/23 which in part contributed to the snowball effect in the email inbox.  We just are not able to respond as quickly as customers expect during normal operations versus the month of December.

    Thank you.

    Teric

     

  • Initial Complaint

    Date:12/20/2023

    Type:Delivery Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Christmas dress on November 22nd. The dress says ships next day. It has still not shipped. I have emailed twice to try to get the time (I need it before Christmas) and no one has bothered to respond. They took payment then did not send my order.. the order still says preparing for shipment.

    Business Response

    Date: 12/21/2023

    Hello ******,

    We are very sorry that the item ordered is Out of Stock, as an email was sent the day of the order on November 22, 2023 per the attached email notification.  The item is not available to send, and we sent the email with a link to click on the select Store Credit or a Refund.  The action was not completed, and appears you did not see this email. 

    We have refunded the order in full today December 21, 2023.  Please allow 3 to 5 business days to receive the refund into your payment method on file.

    We are very sorry it did not work out this time and hope you give us another chance to make it right!

    Best Regards,

    Teric

    Mia Belle Girls **************** Manager

    Customer Answer

    Date: 12/27/2023

     
    Complaint: 21038701

    I am rejecting this response because: this email was not sent as they claim. I also reached out multiple times and they didnt respond until better business was contacted. This business still has the item on the website still claiming sends the next day. This company is not honest.

    Sincerely,

    *************************

    Customer Answer

    Date: 12/27/2023

    I also still have not received my refund!
  • Initial Complaint

    Date:12/20/2023

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a dress on 12/11/2023. As of today, 12/20/2023, I have not received the dress. When I track the order, it says that payment was received but the status of the item is unfulfilled. It had a delivery date listed as 12/19/2023 which did not happen. It does not seem that this item has shipped at all. Numerous attempts to contact the company via email and social media are either ignored or answered with a vague Ill pass that along message which continues to go unanswered. Scrolling through their ******** page shows numerous other customers looking for order status updates which also seem to still be unanswered as well.

    Business Response

    Date: 12/21/2023

    Dear *********,
    We have received and processed your request to cancel your order 886575 today 12/21/2023. You will be receiving a full refund in 3 - 5 business days. This refund will be applied to your original form of payment.
    We are sorry it didn't work out this time, but we continually strive to make your shopping experience better and to improve based on your feedback.
    Thank you so much for your patience. Please reach out to us if we can help you with anything at all.
    Best Regards,
    Teric
  • Initial Complaint

    Date:12/09/2023

    Type:Delivery Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order # ****** I ordered a pair of Girls Charming Girly Bow-Embellished **** **** Heels - pink on 10/7/2023 I received them on 10/24/2023, my daughter only wore them 3 times and the strap with the bow across the top of the shoe that was sewn into the side came off completely, I submitted a return for damaged/defective item on 11/16/2023 and shipped them back around November 25th. I just received an email saying they were worn so they were denying my return! Yes they were worn but the strap that held them on her foot completely came off of the shoe and she was unable to wear them, plus there was a hole in the side where the strap was attached. They were $42.99, she only had them 2 weeks before they broke and now they wont exchange/refund them and also told me if I wanted them back I would have to pay myself to have the broken shoes returned to me or they were just going to throw them away!

    Customer Answer

    Date: 12/10/2023

    I forgot to add I replied to the email immediately on Dec 6th, 2023 and have not yet received a reply

    Business Response

    Date: 12/13/2023

    Customer ordered a ******************** and matching Shoes on October 7th, and both items delivered before Halloween.  The customer submitted a return request online November 16th without consultation or notifying us of the issue with the shoes.

    The customer returned shoes with several scratches, punctures, and marks that would classify the issue as excessive wear and tear, even if only used 3 times by the child.  Our return policy indicates the items must be in new / sellable condition to be eligible for approval.  The latch for the buckle was ripped off the shoe due to an action that caused a ***** directly adjacent to the buckle connection, which would indicate the child kicked something so hard, the shoe was gouged deeper than a scratch, and thus the latch connection separated from the shoe.   The amount of damage to the shoes is beyond normal manufacturer warranty, as it is clear these were used beyond normal wear and tear, and the return was rejected.  

    Evidence of the rejection reason has been uploaded with images showing the side of the shoe where the latch was ripped out, due to an impact directly next to the latch.  Image starting with Whit 4 - shows the point of impact that caused the buckle / latch to separate. The fabric was gouged so deep it went though the top layer of fabic and into the second layer. The amount of extensive and excessive damage identified on the shoes determined this was considered EXCESSIVE WEAR AND TEAR and is not covered by Mia Belle Girls or the manufacturer of the shoes.  

    The customer is expecting to have excessively damaged shoes replaced or refunded due to the actions of the child wearing them caused the damage, and was to the point the impact on the shoe caused the latch and buckle to be ripped off the side.  This is not a normal return request, and thus the return request has been rejected.  We offered the customer to provide a return shipping label if she would like them returned, as we only pay for new / unused items to be shipped back to us.  The customer did not inform us of the issue via email, and only submitted the return request online, bypassing customer service communications.

    We request this complaint be removed as the customer returned shoes that were delivered in new condition and wore them, caused extensive damage all over the shoes, including directly adjacent to the latch / buckle connection that caused the separation of the latch from the side of the shoe - which is not covered by our company.  The customer caused the damage to the shoe which is not a defect.  When a child kicks something so hard the impact next to the latch / buckle is gouged, this is not covered and considered customer abuse of the product, which is why we rejected the return.  

    If the customer would like the shoes returned to her, we will mail them back to her with her pre-paid shipping label provided by customer via email to *********************************************************************  with the below pickup details:

    Mia Belle Girls

    ************************

    ****************, ** 33009

    A section from the Return Policy online indicates the following:  

    What Mia Belle Girls Items Are Eligible to Return?
    Returns that are initiated and returned to us within 30 days of receiving (Return tracking must be postmarked within 30 days to be eligible)
    Return of the item must be shipped within 14 days of the date of return submission.
    Items that are unworn and unwashed
    Items that have all tags still attached and original packaging included upon returning

    The shoes were worn and damaged in excess that we determined this is beyond normal wear and tear and the complaint issue was determined to be due to only EXCESSIVE WEAR AND TEAR - and the item was rejected.  

    We look forward to receiving the return shipping label from the customer to send them back to her to resolve this issue, as we are not covering the expense of shipping shoes that were damaged by the wearer.

    Rarely do we reject returned items, as evidence of the lack of complaints on the rejected returns.  This is an example of customer attempting to bully the company into a refund by posting this complaint, which we do not agree with and will not tolerate. She may have her shoes back when she provides the pre-paid return shipping label.

    Thank you.

    Teric 

    Mia Belle Girls **************** Manager

    Customer Answer

    Date: 12/23/2023

     
    Complaint: 20983870

    I am rejecting this response because: I am even more upset now that Ive been accused of being a "bully from a business in this situation over a pair of shoes! I am a working mom that paid $43 for a pair of shoes, that my daughter loved, and got to wear 3 times before they broke! My 7 yr old daughter weighs 45 lbs, shes tiny, if she would have kicked anything as you accuse why didnt the strings and material around where the accrual strap/buckle was sewn ripped out?  If it was due to force of a "kick" as you accuse, it should have ripped it out and as you can see by the pictures it wasnt! The strap was obviously sewn on poorly to begin with. I also went straight to your website when they broke and was taken to a return portal, I gave all the necessary information it ask for, there was no chat now or help thing that popped up like it does on other websites so I just filled out my information and was given a label. They accidentally got mixed up with all of my kids backpacks and sports stuff in my car and werent sent as promptly as they should have been but were shipped within the 14 day return window that the website stated when I processed the return. 

    Sincerely,

    *************************

    Business Response

    Date: 12/27/2023

    Dear *******,

    The company stands by the position that the shoes experienced more than just normal wear and tear that caused the buckle to separate, and has been deemed not defective, rather Damage caused by and during wear.  This is the first report of the buckle separating from this style shoe - and from the clear damage on image files Whit 1 and Whit 2, the back side of the shoes have scuff marks so deep that the fabric has been damaged from the person wearing it using one shoe on the back to remove the other shoe. Image file Whit 3 shows the adjacent ***** and the area the buckle was ripped from.  

    The shoes have been deemed Excessive Wear and Tear and are not covered or refundable for the issue reported.  If any outside reader decides to read this review and can see the images, please look at Whit 2 circled area point of impact, and Whit 4 showing the fabric was gouged by some force, causing the buckle to be ripped from the side.

    The shoes survived Halloween events, and at least one other wear without an issue.  An impact of some kind caused by the wearer during the third wear that caused the buckle to separate.  This is not defective, this was damaged by the wearer.  We do not cover or replace damaged items caused by the wearer.

    If we accept this return, then we have to accept every return no matter the condition of the item, burned, ripped in half, stained, and we must draw the line somewhere.  This is outside normal warranty or standard Wear and Tear coverage due to the extent of damage on the item.

    The return request has been closed and the refund / store credit / replacement has been denied.

    Best Regards,

    Teric

    Mia Belle Girls **************** Manager

  • Initial Complaint

    Date:12/05/2023

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 4 outfits on October 28th, 2023, order #******. It is now December 5th and still havent received the Love dress . I would like a refund for that dress since there is no information when you try tracking with the number provided. I have tried calling.no one will answer and I have emailed the company twice. This dress was to be a present for my granddaughter whose birthday has now passed and I had to buy her another gift.

    Business Response

    Date: 12/08/2023

    Hello ******,

    We apologize as we confirm the shipment shows as failed to ship / deliver to you.  We have filed our claim and refunded you the amount paid for the dress in the amount $18.19.  Please allow 3 to 5 business days from 12/8/2023 to receive the funds back into your payment method on file.

    We are sorry it didn't work out with this item and hope we can make it up to you on your next order!

    Best Regards,

    Teric

    Mia Belle Girls **************** Manager

  • Initial Complaint

    Date:12/05/2023

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 5 items. Was told all 5 will be delivered. Have received 3. The two remaining items are in processing. Need them in the next 2 days. Have emailed numerous times with no response.

    Business Response

    Date: 12/08/2023

    Hello, 

    The order was placed for 5 items, 3 which were advertised as Ships Next Day, the other 2 items were listed as Pre-order Now - Ships Early December.  The items were not shipped yet, therefore we have canceled the two items and refunded the order $34.66.  Please allow 3 to 5 business days from 12/7/2023 to receive the funds into your payment method on file.

    Thank you.

    Teric

    Mia Belle Girls **************** Manager

  • Initial Complaint

    Date:12/02/2023

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted an order for 2 dresses to *** Belle on 11/19 for my daughter's to wear to their school Christmas program. My credit card was charged on 11/20 but I did NOT receive a confirmation email. I contact the company via email on 11/29 and was told that they are unable to locate my order and requested my address. I responded with the shipping address that I used when placing the order. On 12/1 I received another email that they are still unable to locate my order and requested my phone number and another emails I may have used. At this point I would just like a refund as this likely won't come in to time. Can you please assist me with this?

    Business Response

    Date: 12/08/2023

    Hello,

    The customer's order has been located and refunded in full as of 12/7/2023.  Please allow 3 to 5 business days to receive the refund.  The customer purchased 2 items that were on Pre-order, and the shipping estimate at the time of order which is advertised on the product page was "This item is a pre-order and is expected to ship by Dec 09."  

    We also located the failed delivery of email notice as the customer's email inbox was full or was provided to us incorrectly.  The bounceback email screenshot is below.  If the customer's inbox had space to receive the email, or if she provided the correct email address, the customer would not have had this experience and the order may not have needed to be canceled.

    In the first email received, she stated, "I placed an order on 11/17/23. I don't have an order number but my name is *********************************. I didn't get a confirmation email after I placed the order. Could you update me on the status of my order?"   This was sent from a different email than what is on file for the order.  She stated she ordered 11/17 when her order date is actually 11/19/2023.  With the information provided, the search resulted in zero orders and was communicated that we could not locate her order for 11/17/2023.  We asked for additional details and her next response was, "I don't have another email but the address would be...she provided her address which was not an exact match - South on the order versus S in the email, therefore that search failed as well.  The customer provided her telephone number in the 3rd email and we were able to locate the account with the telephone number.

    The order has been canceled and refunded in full.  

    We respectfully request this complaint be removed as we have located the order after customer provided an invalid email address or an email address that was full and not accepting new messages, an address that was not an exact match, and became frustrated when we could not locate the order with the information provided, which was different than the information on the order.  This is of no fault to the business and the complaint should be considered for removal.  

    Thank you.

    TEric

  • Initial Complaint

    Date:12/01/2023

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Halloween costume for my daughter from Mia Belle Girls on Sept. 5th 2023. By early October, I hadn't received a tracking number or any update on my order. I began emailing them to get answers, but all I got was that they were sorry and that they were looking into it. This went on for weeks with no update or any information on my order. Finally, I told them to cancel my order and refund my money which they said that they would give me a full refund. I checked my bank account a few days later and saw that they only refunded some of what I paid. I went back to emailing them demanding the rest of my refund. Days later a package showed up, which was the day before Halloween, and it had part of my daughter's costume. When I got a hold of them again, they told me that I could ship it back and that they would refund the rest of my money. When I went to their return portal, their policy on returns is for store credit on Halloween accessories. I had already cancelled my order before they shipped it to me, but they also never sent me an email letting me know that they shipped anything. They said if I send it back with a note inside, that they would refund my money, but at this point, I have absolutely no confidence that they would do the right thing because they have failed to do so the entire time. I am only looking to be reimbursed for what they haven't refunded, $24.99 for the accessories and $6.99 for shipping because I had already cancelled the order before they shipped it. Total = $31.98. I have all of the back and forth emails if needed.

    Business Response

    Date: 12/08/2023

    Hello *****,

    We apologize for the experience and have refunded the remainder amount today 12.8.2023.  We confirm the manufacturer of the Costume Dress had an issue and the production of the item was delayed unexpectedly and out of our control.  Since the accessories were shipped, we were expecting the dress to ship out shortly after the accessories. Tracking of the shipment for the accessory shows picked up 10/12/2023, which is why that item was not refunded upon cancellation request.   The fulfillment center provided tracking of the accessory after your request to cancel the order, which is why the request was received but did not process. Tracking of the shipment for the accessory shows picked up 10/12/2023, which is why that item was not refunded upon cancellation request.  We expected to receive a second update from the fulfillment center regarding the shipment for the dress, however they never received the dress from the manufacturer. 

    Tracking Results | Yuntrack - YunExpress *********************************************************************

    For some unknown reason, the package with the accessories was marked as received in ************ ** on October 19, 2023 and placed on Hold.  Records indicate there was a Hold from 10/19/2023 and Delivered 10/30/2023.  This hold and delay of delivery is outside the control of our company, and we suggest contacting **** for additional explanation as they were the delivery company that received the package and placed it on Hold.  

    Please allow 3 to 5 business days to receive the refund into your payment method on file.  You may receive separate email notifications for the shipping fee and accessory fee being refunded.  They should arrive back to your account together as one refund.

    This is certainly not the experience we would want and hope we can make it up to you in the future.  

    Best Regards,

    Teric

    Mia Belle Girls **************** Manager

  • Initial Complaint

    Date:11/27/2023

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased pajamas for my little girl. They emailed me a week later saying the product failed quality control and they can't send it. Ok, fine. I asked for a refund and this is where the madness starts. They said I'd have it in 3-5 working days. One week later, no refund. I email again. They tell me it's coming. Now it's been 3 weeks. I still haven't received my refund. They won't tell me why and have stopped answering my emails. This company is a fraudulent SCAM.

    Business Response

    Date: 12/08/2023

    Hello *******,

    We apologize that the item was unable to be shipped out and for the issues with the refund, as the international refund (********) initially failed to process in our system.  We have logged into the payment processing portal and refunded the order successfully in full on 11/29/2023.  This review was posted on 11/27, and the refund was marked as completed 11/29.  Our system processes refunds but experienced an issue with this specific refund, which was fixed on 11/29/2023.  

    Please update the complaint the refund has been received as of 12/8/2023.

    Thank you.

    Teric

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