Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order online on 9/27/2023 for 2 items Order #******. I paid $99.98 total for these two items. The item details are 1) ********** *********************** Dress Costume and 2) Girls All Dolled Up **************************** Costume. On 9/28/2023 I received two emails from Mia Belle Girls ************************************ stating the items are on pre-order and current estimated shipping date was 9/29/2023. On 10/6/2023 I emailed the company at ************************************ to find out why the shipping date changed to "preorder status: in production, estimated ship date Oct 05 (Thu)" for ********** *********************** Dress Costume AND "preparing for shipment" for item described as Girls All Dolled Up **************************** Costume. As of today 10/10/2023 BOTH items are still UNSHIPPED and the status has not changed. On Oct 6 I received an email response from Mia Belle Girls ************************************ stating that they have already coordinated with the fulfillment team to process and ship the order and they will keep me posted. I sent another email this morning and have yet to hear anything regarding the status of my items. I do not easily see a place to cancel my order. I need them in 15 days and am losing hope and confidence that this will be fulfilled in time as the shipping status has not changed. At this point I have not been provided with any solid shipping information or estimate for shipping.

  

  Business Response

  Date: 10/13/2023

  Dear *****,
  
  We apologize for the delay in processing your order, as we were waiting on the manufacturer to supply us with the costume order, which they fell behind on providing us with the shipment and shipments were delayed.

  Your order 826838 containing both of the costume dresses has been shipped today 10/13/2023 and can be tracked using the tracking number below:
  
  *******************************************************************************

  Please allow 24 hours for the tracking to reflect as picked up.
  
  We truly cannot wait for you and your mini to receive these adorable styles!

  Thank you so much for your patience. Please reach out to us if we can help you with anything at all at ************************************

  Best Regards, 
  Teric
  Mia Belle Girls Happiness Team

  Customer Answer

  Date: 10/18/2023

   
  Complaint: 20719202
  
  I am rejecting this response because: Although Mia Belle Girls sent an email response on 10/13/2023 with a *** tracking number and website link to track, when I went to track the package on 10/17/2023 + again today 10/18/2023 there is still NO result found on the *** tracking website for this supposed shipment. I need my package by next week and I have lost hope that it will actually arrive in time. My original desired settlement was to have a tracking number provided to me for SOLID evidence that the items have been shipped. As of 10/18/2023 the tracking number provided for *** shipping that was provided to me on 10/13/2023 still shows NOT shipped and the tracking number is not found on the *** tracking website. I do not foresee my items being received in time for my event 10/25/2023. If I do not receive a VALID tracking number that shows the item is in route by tomorrow 10/19/2023 then I want a FULL REFUND! 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This website is a total scam! I ordered two Halloween costumes for my daughter back in august and the items that arrived were wrong and there is no way to contact customer support for a refund. I ordered 2 costumes in my childs size and an adult size arrived for one of the costumes and the other one was completely missing. Since Halloween is right around the corner I do not trust them to fulfill the order in time given their lack of availability for customers and the errors they have already made. I am still seeking a refund and have not been able to get through.

  

  Business Response

  Date: 10/13/2023

  Hello ********,

  Please review the email sent directly to you to resolve the issue and to request an update to the complaint, as you emailed ** on October 6th, but then wrote on the complaint the same day indicating there is no way to reach customer support, which is totally false.  Our email address is posted on our website - ************************************* which you emailed us 3 times on October 6th within 1 hour.  We sent you the return shipping label on October 6th, and provided a response manually on October 7th.  Please let us know directly by replying to our email sent October 13th with how you would like to proceed, pending agreement to conditions provided in the email.

  We look forward to resolving this issue as quickly as possible, however the shipping label to return the item was emailed October 6th, and as of October 13th, the package has not been handed to the delivery company **** for return.  Please return the item no later than October 20th to avoid delays or late return rejections.

  Thank you.

  Teric

• Initial Complaint

  Date:10/04/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a gift for my granddaughter on September 26, 2023 for her October 5 birthday. The order No. is 825876.I paid for it using my husbands PayPal account and the charge was reflected on his PayPal account. I tried checking the delivery date and could not reach anyone over the phone and despite sending 3 emails no one ever got back to me. I used the **** app as instructed to get feedback on delivery date but none was available. Using CoVid as an excuse to not have anyone answer the phone is no longer valid at this point. In addition,If they dont want to hire someone to answer the phone then they should at least make sure email responses are timely. I am beginning to think I was scammed. Either send the gift or refund my account. ******************** should investigate their practices.

  

  Business Response

  Date: 10/13/2023

  Hello ********,

  Records indicate that the Outfit was delivered on October 11th and the Beret hat is in transit to you with the below tracking link:

  *************************************************************************************

  You are welcome to return the items for a refund if you prefer to return them within 30 days of delivery.  Records indicate that these items have shipped out well before the quoted delivery dates shown on the website, and in the order confirmation email. Attached is the shipping email confirmation screenshot showing the shipping estimate at the time of order.  The beret was quoted as delivering in up to 21 business days, and the outfit which shows delivered on October 11th, had an estimate of Late October.   The shipping estimate for all products on our website is found directly below the Add to Cart button, and we are not sure how you did not see the shipping estimate when placing the order.  It is possible that you did not scroll down on the page far enough to see it, but all products display the shipping estimate listed directly below the Add to Cart button.

  If you prefer to return the items for a refund, please submit the return within 30 days at our return portal ************************* and enter your order number and zip code to submit the return request. Submissions are eligible within 30 days from the date of delivery.

  Please take a moment to review the screenshots attached to confirm where to find the shipping estimates for each product.  

  Kind Regards, 

  Teric

• Initial Complaint

  Date:10/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on August 17, 2023. Money has been debited from my account. I still have not received what I paid for. I have emailed customer service 3 times and have gotten zero response. No one answers the phone number for customer service and tells you to email them. No one answers email.

  

  Business Response

  Date: 10/04/2023

  Dear *****,

  We have received and processed your request to cancel your order ******. You will be receiving a full refund in the amount of $41.98 in 3 - 5 business days. This refund will be applied to your original form of payment.

  The item was shipped out but the tracking shows the item was lost and did not scan in after September 1st.  The below link confirms the item was shipped out, but lost for an unknown reason.

  *******************************************************************************************************

  We are sorry it didn't work out this time, but we continually strive to make your shopping experience better and to improve based on your feedback.

  Thank you so much for your patience. Please reach out to us if we can help you with anything at all.

  
  Best Regards,
  Teric
  Mia Belle Girls' Customer Service

• Initial Complaint

  Date:09/30/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for 4 items online on August 28, 2023 with Mia Belle Girls for my two daughters Halloween costumes. The order consisted of 2 costume tops and 2 sets of leggings. My order finally arrived one month later on September 28, 2023. It contained the 2 sets of leggings, but neither costume top was included. I have since emailed customer service at Mia ****************** on 3 separate occasions and still have not received any correspondence back to fix the situation. I cannot reach anyone to get either my missing items shipped or a refund on my missing items. And there is no phone number on their website to call.

  

  Business Response

  Date: 10/04/2023

  Dear *******,
  We have requested this item be shipped out by Friday 10/6/2023.  Once we have shipping confirmation we will email you tracking information.  We apologize as the items were all fulfilled under the first tracking number, which was done incorrectly by the fulfillment team.  

  Please expect follow up via the systematic email notification that the order has been shipped by end of day Friday, 10/6/2023.

  Best Regards,
  Teric
  Mia Belle Girls' Customer Service

  Customer Answer

  Date: 10/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **********************************************

• Initial Complaint

  Date:09/06/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order for 3 items on August 18, 2023 and I was immediately charged $105.97 to my Paypal/Checking account. So far, I have only received one item which shipped separately and it was of poor quality and damaged. The item, which is a dress, is torn, has large pieces of lace appliqu hanging off of it (not fully sewn onto the dress), and is stained in several places with permanent dark blue/black marks. The last known location of the other two items, a flower crown and pair of shoes, was ***********, ** on August 22, 2023. The items have not advanced in transit since then and I have still not received them here in ***********, **. I contacted the company in writing via email on two separate occasions, once on August 25th because I still had not received any shipping information or any of the three items at that point and twice on September 2nd, the day the damaged dress was delivered to my mailbox by ***** I requested a refund on the dress because of the damage. I have yet to receive a response from the company for any of my three total emails, nor have I received a shipping label via email to return the damaged dress. I have also not been refunded and I have already been charged the full order amount of $105.97 for all three items I ordered. That money already left my Paypal/Checking account as of the order date. I would like the company to respond to my three emails in writing with a plan of action as to how they plan to remedy this situation, to send me a shipping label via my email account to return the dress, and to refund me all of the purchase price of $105.97, since I only received one of three items I ordered and that one item was damaged. Nowhere on the website did it state that these items were final sale/no return/damaged items and I did not even receive what I ordered. Past BBB reviews show a pattern with this company. Their responses to concerns are nonexistent or unprofessional. This is unacceptable.

  

  Business Response

  Date: 09/06/2023

  Hello ********,

  We apologize for receiving an item that has stains on it, and the lace accents is not sewn onto the dress as it appears in the website images. We will issue the refund for the damaged / defective dress once we receive the package in our returns facility.  The return shipping labels were emailed today 9/6/2023 before 5am EST.  Please check your inbox or spam folder for the emails sent from ************************************ that have the shipping labels attached as files to the emails. 

  We make every effort to take care of our customers and to resolve their concerns as quickly as possible.  It appears as maybe your email inbox is not receiving our emails sent or the inbox might be full, or they are being filtered into your spam folder. We have sent emails to your from 8/25/2023 ( Friday night after hours 8:47pm EST received), responded on 8/28/2023 (next business day).  The 2 emails received on 9/2/2023 (Saturday) were answered the next business day on 9/4/2023 and the systematic emails that contain the return shipping labels were sent this morning at 4:48am, 4:52am, and 6:11am EST on 9/6/2023.  There may be settings in your email that do not allow the email to be received, which is out of our control.  We have emailed you replies to all of your emails, as attached to this response.  See attached files for reference, and we apologize if you did not receive the responses.

  Regarding your expectations on delivery, attached is also our shipping confirmation email which indicates that all of the items are Overseas Fulfillments, and they are all expected to arrive on or by September 19, 2023.   The dress was shipped out and received early, however the other 2 items are in transit.  Tracking for the line haul carrier is below, and screenshot of the current status as of 9.6.2023.  We are currently well before the estimated delivery date of 9/19/2023 as listed in the email. 

  Records indicate you have already submitted all the items to be returned, even though you have not received the last two items, and we are within the original delivery estimate.  All of the items on the order were advertised with the following shipping estimate found below the add to cart button:  Arrives in 14 to 21 Business Days.  

  The last 2 items are in transit with the below tracking link for the line haul carrier.  They will hand the package over to **** once they are in your local area, and **** will complete the final delivery to your address on file.

  ******************************************************************************

  We will honor the refunds of the items as we receive them, as we require the item to be physically inspected in our returns facility.  Based on the messages received, the item was not usable and needed to returned for a full refund.  We have supplied pre-paid return shipping labels to return the items no longer wanted, and request the products be mailed within 14 days of the return request being submitted.  Shipping labels may be canceled or expired after 14 days if not mailed by that time.  Please mail all the items back no later than September 20, 2023 to avoid delays in processing your returns.  The request for shipping the returned items is detailed as #4 on the return authorization form emailed to you today, in 3 separate emails sent.
  

  We prefer to resolve all of our customer concerns directly via the email address ************************************ - however we can understand your frustration if our emails did not land into your main inbox.  Please search your junk / spam folders for our responses, and kindly consider revising the Complaint to only relate to the damage of the dress, and respectfully remove / update the **************** complaints that emails were sent.  As images / files confirm, we have been communicating back to you.  We cannot control if your inbox is full or if the emails were filtered into a Spam / Junk folder due to email settings set up in your account.  

  We await your returned package to issue you the refund for the dress, and if you choose to return the other 2 items, those will also be refunded once we receive and inspect them.

  Please let us know if there is anything else we can assist you with.

  Best Regards,
  
  Teric

  
  Mia Belle Girls' **************** Manager

• Initial Complaint

  Date:08/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I emailed the company about the issue and never received a response. I brought my daughter a pair of sandals from this site. She only wore the sandals 2 times; the attempt for the 3rd was when the strap broke. These shoes were not cheap. I am not asking for my money back and I am asking for a replacement or a different resolution.

  

  Business Response

  Date: 08/24/2023

  Hello *******,

  We are sorry to hear the issue with the Sandals after such short period of use and have provided a resolution offer to your concern reported.  Please see the email sent from ************************************ regarding the resolution offer, as we feel this is a fair offer to resolve the issue reported.

  Please let us know if you do not receive the email response sent on 8/24/2023 and we will resend the email.  You should receive 2 emails, one manually written and one system generated.

  Thank you!

  Teric

• Initial Complaint

  Date:08/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a dress still havent received anything I wrote them an email with the confirmation number that they gave me asked to get an update they all of a sudden send me an update that says oh great news your order has been shipped and give me a tracking number so I go to check the number for *** but theres no address on file and cant change that because that is what they used as their shipping label and nothing was also dropped off at the post office so this is about three or four days ago and today I received an update on the package being delivered and it says your package will be delivered today so of course I get a little bit excited and then all of a sudden I get another message from them saying oh Im sorry the shipping address we have on file is incorrect. The product will be returned to to the facility today I have reached out to them multiple times without receiving an answer back. I have asked for a refund and still have yet to receive an answer. I am very disappointed in this company you guys advertise very cute products I had a really important party for my daughter that I ordered the dress for and had a known that they were going to be a scam. I wouldve ordered from somewhere else. Just remember one thing that I had forgot to do. This time is always make sure we check our reviews because its really a disappointment when this happens.

  

  Business Response

  Date: 08/18/2023

  Dear *******,

  We apologize that the order failed to deliver to your incomplete address provided at checkout.  We identified that your address was part of an Apartment complex or building, and requested an Apartment or Unit number to resend the items.  You replied with your apartment number, which was not included on the original order.  Any package that is routed to an apartment complex or building, that does not have an Apartment number entered on the order, will fail to deliver and be marked as returned to sender.  We did offer to resend the package to you if you provided your apartment number, which you provided, but then you replied that you wanted to cancel / refund the order.

  If you had placed the order with your Apartment number, the package would have delivered to you.  To resolve your complaint, we have issued the refund in full today.  Please allow 3 to 5 business days to receive your refund back to your payment method on file.

  We kindly ask that you update this complaint - that you failed to provide the Apartment Number during checkout when placing the order, and this is the only reason the delivery failed.  

  This issue is in no way related to or caused by Mia Belle Girls / miabellebaby.com operations or response times, as we shipped the order to address provided at checkout, and the customer failed to enter the Apartment Number during checkout.

  Readers of this complaint should reasonably understand that providing an incomplete address on the order is not the company's fault that the delivery failed.   

  Also, the delivery failed the same day she posted this negative / false flag review, giving us zero time to resolve the issue directly with the customer.

  Thank you.

  Teric

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/27/2023 I placed an order for 3 different dresses, the company sent 3 dresses, 2 that were the same. I have requested refund for the dress I did not receive and they will not give me a refund. They keep giving me the run around about how it was delivered, I sent proof that it was not the correct dress and they will not refund me, I do not have access to mailing back the wrong dress and the substitute dress they offered is way too large. They take many days to respond to emails and it is not getting anywhere. They did not deliver on time as it was and it was the wrong item.

  

  Business Response

  Date: 06/27/2023

  Hello ********,

  We are sorry to see you post this message the same day I provided the approval to return the item to us for the refund.  We were honoring a late return since your contact to us was beyond the 30 day window to return the item.  I emailed you the return shipping label after you provided us with images showing you received a duplicate dress that you ordered.  You received 2 items when you ordered one of that item, and did not receive a 3rd different dress. The dress you received was on your order, and we were honoring a return for the refund.  Your emails state you are not going to return the dress, and keep it in your possession, thus taking ownership of the dress received.  We require the product, whether the item was correct or incorrect, to be returned for a refund.  We did NOT state we would simply refund you and you can keep the dress.  

  We would have honored the refund when you came to us 2 months after delivery, as previously emailed you first contacted us June 5 to report a delivery issue that occurred in April.  We were making an exception for you to return the item after 30 days from delivery, out of courtesy and it being the right thing to do.  We did not expect you to state that you are not returning it and demanding a refund.  

  It would be very simple to place the item into a box or bag, print out the pre-paid label that was emailed to you, and mail it back to us.  We will refund once we receive it.  We were going on good faith that you would return the item - and extended our return policy for you out of kindness.  

  Uploaded is the latest email received, with your response indicating that you are not willing to work with us, keeping the product that was delivered - which was a duplicate of an item on your order.  Also uploaded is the ftc website that says don't wait contacting customer service regarding a return: Dont wait. Many stores limit the time you have to return or exchange something. Returning an undamaged item sooner also gives the seller a better chance of reselling it and might encourage the store to work with you. 

  We hope we can work with you to receive your duplicate dress in our returns facility using our return pre-paid shipping label and we will process the refund.

  Thank you.

  Teric

• Initial Complaint

  Date:06/19/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on June 11th that was to be delivered within 5-7 business days. I ordered two dresses for an event that we have on June 24th. More than half of my order has yet to be shipped, but more importantly after placing the order it states that said dresses are being shipped from an overseas fulfillment center and may be delayed 3 weeks +. I promptly contacted the company the only means available an email address. I have reached out multiple times to try to exchange for another dress available and to find out what is NOT shipping from overseas but I cannot get in touch. I continue to get canned pre-written emails in response after days of nothing. There is no one to call and no live chat. I tried contacting through ******** and they have turned that off as well and stated that the only way to contact is through their email address. I tried to return the items but since they have not shipped I cannot cancel or return them. I am heartbroken and desperately trying to resolve for the last week with NO response. I have sent my phone number, etc. and still nothing.

  

  Business Response

  Date: 06/27/2023

  Hello ******,

  We are very sorry to hear about your experience regarding your order and communication pertaining to changing your order.  We sell worldwide, and to meet those demands, we have several fulfillment centers in different countries that ship out our products.  Due to this process, items will not ship all together, unless the shipping estimate says Ships Next Day on the product page.  According to the order / shipping confirmation email, the items had various shipping estimates, which are visible below the Add to Cart button on every product page.  The shipping estimates can be Ships Next Day, 17 - 21 business days, or Pre-order Now - ships at a future estimated date range.  We are happy to be able to ship out the Pretty Petal Pink Tiered Dress to the ******* address you provided via email, as we just received this item in our warehouse, which was the Pre-order item.  The order is packed and shipping out today to the ******* address provided.  Tracking will be emailed to you for security purposes.

  All other items have shipped out to the original address provided at the time of order.  Once the item(s) have shipped out, we are unable to change the delivery address for the shipment.  If for any reason you would like to return an item, please use our return portal at *************************************** and your original shipping address zip code.  You have ***************************************************************************** the portal, and 14 more days to provide it to **** for return.  

  We work diligently to ship out our products as quickly as possible, and to make changes whenever we can regarding changing the address or style of an item.  Some items take longer to ship due to transit times and distance from the fulfillment center, however we expect all items to deliver within the 21 business days as estimated on the product pages on our site.

  Please reply to any of our emails sent to you with the subject line ATTENTION:  TERIC  if you have any further questions or concerns regarding your order.

  Thank you for your business and your patience while the remaining items are delivered.

  Kind Regards,

  Teric