Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on April 30 and needed it for May 6. I knew this was a quick turnaround and had a backup plan. I did not receive an order confirmation or tracking number, so I emailed and messaged the company on Instagram. They have record of a sent email that I did not receive. This happened multiple times through the rest of the process. The dress was delivered on May 8 to my mailbox. I tried requesting a return on May 11, as I didnt need the dress anymore. As of May 11, the company website tracking said the dress had not been delivered. After contacting via email and Instagram again, I got a return label. I returned the dress (unopened) using the original packaging and label. Now, I have been issued a gift card via email, which I didnt receive. While their website says you can opt for a gift card, I did not. I would like the refund to my original payment method.

  

  Business Response

  Date: 06/27/2023

  Dear *******,

  Thank you for your feedback, and apologize you experienced difficulty with receiving the emails from our company.  We show we have the same email address provided in the message, and emails were sent on April 20th, 2023 with the order confirmation / shipping estimate of up to 21 business days, as advertised on our website for the item you purchased.  Product link showing the price and shipping estimate is here  **************************************************************************************************** .  We received the returned dress and accepted and processed the return backed on our return policy.  We also emailed the store credit code on June 8th, 2023.  We suggest checking your Spam / Junk Folder if you did not receive an email from ************************************ regarding the gift card. The email containing the gift card code and amount available has been resent today for your convenience.  Pertaining to the refund request - the dress that you purchased is priced at $79.99, and our return policy details which items are not eligible for a refund, but can receive store credit or Exchange.  A portion of the return policy that pertains to your concern is below, and found on the link below.  Please see the last sentence in the section below.  

  Returns & Exchanges Mia Belle Girls (miabellebaby.com)

  
  What Mia Belle Girls items ARE NOT Eligible?
  Halloween Costumes
  Clearance Items and/or items that are discounted more than 50%
  Facial or PPE Accessories: for hygiene purposes. Face masks, *******, and other PPE are not eligible for return
  Items that show any indication of being worn and/or washed (at the discretion of Mia Belle Girls returns team)
  Items that do not have original tags still attached and/or original packaging still included upon returning
  Items that do not have their hygiene stickers/liners intact (swimsuits or other similar items)
  Communion dresses and/or Flower girl dresses are ONLY eligible for exchanges for a different size and/or color OR a Mia Belle Girls gift card. This is due to the unique, custom-made nature of these garments for your fashionista.
  All dresses priced $79.99 and up are not eligible for refund when returned. These items are eligible for exchanges or store credit only. Store credit will include an additional 20% in funds.

  We are very sorry you had to return the dress and we have issued the store credit based on our return policy.  We do recommend reviewing the return policy on all websites when you place your first order, as return policy and return fees may vary from company to company, and website to website.   Please let us know if you have any questions regarding how to use the store credit code on your next purchase with us.

  Attached are images of the product page showing the shipping estimate of 21 business days and price, as well as our return policy page with the pertinent sections highlighted in yellow.

  Thank you.

  Teric

• Initial Complaint

  Date:05/31/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a swimsuit back in January (12th, 2023). I order clothing out of season because usually it is on sale and I can buy bigger sizes for my child who is still growing. Naturally once I got my package I ***************** with other summer items. It is finally warm enough to swim, so we open the package for my child to wear her new swimsuit. What I received would not even qualify as a product as it has large gaping holes in many of the seems and string everywhere. It was not a completed product and so this company DID NOT deliver on what would be considered the purchased product. I don't want a refund or return, which is the policy they keep referring to. I shouldn't have to do either given that the original product I purchased wasn't really delivered upon. What should be done is a replacement and an apology should be provided. I even sent pictures of the product. This company should be embarrassed by the low quality of their product and customer service they hold themselves too. I regret not reviewing BBB complaints before purchasing.

  

  Business Response

  Date: 06/01/2023

  Dear ******,

  We apologize for the issues experienced with the item, and that you only found the issues more than 4 months from delivery.  Tracking indicates the order was delivered ******* 18, 2023, and you contacted ** May 24, 2023.  We recommend inspecting all items received by our company within 30 days of delivery, as this is our return policy.  Almost all major online retailers have a 30-day return policy, and we strive to uphold the same industry standard policy found across the internet.  Requesting a return on an order that delivered in ******* is beyond what we consider late or available for consideration, it is unfortunately just too far out from the date of delivery.  We have no way of knowing how many times the item was used, or if they caused the issue during the first wear.  The link to our Returns Policy is below for further information.

  Returns & Exchanges Mia Belle Girls (miabellebaby.com)

  ********************************************************************

  Delivery confirmation from DHL is attached, and the link to the delivery is below, showing delivery ******* 18th, 2023:

  Webtrack - Details (dhlglobalmail.com)

  ******************************************************************************************

  Records indicate the most recent order was delivered today 5/31/2023.  We recommend inspecting all the items upon opening the package to ensure the sizes are correct, and there are no issues with the products.  If you need to return any of the items delivered today, feel free to use our return portal at *********************************** your order number and zip code.  There is a 30 day window to submit the return, as previously mentioned.

  ****.com - **** Tracking Results

  *************************************************************************************************************************

  Upholding and enforcing a 30-day return policy is not low standards, and we apologize that you feel that way.  Reporting an issue 4 months after delivery is not a reasonable timeframe for a customer to report an issue to expect a replacement or refund.   Please let us know if there are any issues with the items received today, and we will be happy to assist you with any issues on the items received today.

  Best Regards,
  Teric

• Initial Complaint

  Date:05/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 dresses on March 29, 2023. Their website states that items ship within ***** business days. It is now May 26, 2023 and I still have not received these dresses for an upcoming wedding that my children are flower girls in. I asked for a refund and told this was not possible, despite them violating what is guaranteed on their website. The dresses will not be here in time for the wedding and now I will have to scramble to find other dresses.Very poor customer service. When a company cannot fulfill what is offered on their website, the customer should receive a full refund.

  

  Business Response

  Date: 05/30/2023

  Dear *****,

  We apologize that the dresses were shipped out, but appears lost in transit near the customs checkpoint. We apologize as the system was showing shipped, but we did not confirm the status of the tracking of the package and failed to identify the package was held at customs for an extended period of time.  We have canceled the dresses and refunded you for the dresses and shipping fee.

  Please allow 3 to 5 business days to receive the refund back to your payment method on file.  

  Thank you.

  Teric

• Initial Complaint

  Date:05/24/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date received: 4/21/2023 Order #: ****** I received an item in poor condition, returned it with tags attached & the same day I received it. I never received a refund nor any communication regarding the status of this item. I reached out to customer service over 5 times; only twice they responded that the item was ineligible for return when that was how I received the item! The customer service was horrible & nearly a scam altogether since they tried to keep the item & also not refund me & most importantly send me an item that they claim is ineligible for return. I returned this item & another at the same time & only one item was refunded. Its unreasonable to think the customer would be able to damage one item, but not the other & return them the same day it was received. The lack of communication initially & refusal of response after the dispute is unacceptable.

  

  Business Response

  Date: 05/30/2023

  Hello Crystal,
  The images uploaded to the complaint are from the item received and rejected, as we discovered several areas that had stains / dye / substance that is not found on the matching item that was approved for return.  There was no report or contact that there was anything wrong with the item, indicating it was received in new condition.  The Mom size XL item was found to be used, with substance or dye on the shoulder area.  Also the lower pants area had substance on the area near a seam, which indicates the item was used.  

  While we understand that the items were delivered on 4/21, and the return request was created the same day, does not mean it is impossible to use / damage an item, and the other item be unused.  It appears as the one item was worn, used for a short period of time, substance was somehow put on the item, and then returned.  It is possible the stains / substance accidentally happened or you were unaware of the substance getting on the clothing during wear.  

  Regarding communication, we sent a rejection notice the day the item was rejected, a copy of the email is pasted below. 

  Moving forward, we asked that you provide a return shipping label to return the item to you, as we pay for the return of items that are accepted as an approved return.  We do not resend items that are used with our paid label, as it was not approved to send back used / damaged items.  Our full Return Policy can be found at the link: *******************************************************************************;

  ----
  Mia Belle Happiness Team <************************************> Tue, May 2, 12:24?PM
  to Crystal
  
  Dear *******,
  We have received your return items for Order #******.
  We have some good news! These items were approved for return:
  Mommy & Me Matchy-Matchy Tie Dye Jumpsuit - Pink / 6Y/6X
  You were issued a refund for the total of $22.20.
  Unfortunately, we are unable to approve your return for the items below as they do not comply with our return policy. For a full list of eligibility requirements, please click here.
  Item Reason
  Mommy & Me Matchy-Matchy Tie Dye Jumpsuit - Pink / Mom-XL Item worn / washed
  ----

  
  The offer to resend the item that was returned is still eligible - and we are waiting on your return label to send you the item.  If you no longer want the item, or we do not receive response within 10 business days, we will dispose of the item.
  
  We apologize for any inconvenience this may have caused you, and we look forward to resolving your concerns as quickly as possible.
  Thank you.

  Customer Answer

  Date: 05/30/2023

   
  Complaint: 20102387
  
  I am rejecting this response because:
  It is also possible, more likely, and what actually happened that your company sent an item to me that was already damaged. I have asked multiple times for a refund for this reason. Additionally, it is not my responsibility to notify your company of your own mistakes. Please confirm a refund will be issued to me because of this issue. 
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 06/01/2023

  Dear *******,
  The selected reasons for the returned items were not for damage, they were listed as:
  Item didn't fit - too big  ( Size 6Y)
  I didn't like item  ( Mom - XL )
  Had you contacted us that there were issues with either item after you tried it on, we would honor the return for damaged / defective item.  The return reason was not selected for this reason, and we determined the item was used and substance was added to the item during the short time in use.  The item has been marked as used, and not eligible for resale due to being used / dirty, and therefore the return for the item is rejected.
  Please let ** know if you are sending a return shipping label or if we should discard the item.
  Best Regards,
  Teric
  Mia Belle Girls' ****************

  Customer Answer

  Date: 06/01/2023

   
  Complaint: 20102387
  
  I am rejecting this response because: I didnt use or wear the item as suggested by your company. The item was sent to me in the same and apparently poor condition that I returned it. I have requested a refund countless times as that is the only appropriate resolution. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/21/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item on May 4th using a gift certificate. I received the item & am perfectly content with the product. However, Mia ****************** failed to honor the gift certificate & charged my credit card the full price. Several ************** call have gone unanswered. I would like a refund to my credit card. Thank you.

  

  Business Response

  Date: 05/22/2023

  Hello ********,

  We apologize for any miscommunication, however in 2023 we do not have any emails from you to our ************************************** maybe you accidentally emailed a different email address?  Attached is out search results for your email address.

  To assist in resolving your concern, we have refunded you the amount of available credit as $39.74 back to your payment method on file for the May 4th order.  Please allow 3 to 5 business days to receive the funds back into your account.

  As this is the first notice we received regarding this request for a refund and issuing store credit, please kindly update the complaint that the refund has been received (once you receive it) and also please upload any screenshots of the email address you sent your emails to, so we can investigate the email issue.  We have not had any email issues recently, and would like to research your issue further.  Did you email ** from a different email address?

  We look forward to working with you in the future, and kindly ask that you send any further questions to ************************************ 

  Thank you.

  Teric

  Mia Belle Girls Customer Service

  Customer Answer

  Date: 05/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:05/13/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order for two dresses. The first tracking number was canceled I reached out and was given another tracking number and 3 days later it was also canceled and that happened 3 time now I'm asking for my ordered to be canceled so I can get refunded so I can order my girls dresses and get them by needed time and now I'm not getting a response. I wish I would have came to the bbb and looked them up because after reading the reviews I would have never ordered from them.

  

  Business Response

  Date: 05/15/2023

  Hello ********,

  We have processed your request to cancel your order on the next business day after receiving your email (emailed ** Saturday 5/13/2023 requesting to cancel - responding Monday 5/15/2023 at 9:23am.)  You will be receiving a full refund in the amount of $133.98 in 3 - 5 business days. This refund will be applied to your original form of payment.

  We are sorry it didn't work out this time, but we continually strive to make your shopping experience better and to improve based on your feedback.

  Thank you so much for your patience. Please reach out to ** if we can help you with anything at all.

• Initial Complaint

  Date:04/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on November 18, 2022 for 7 dress costumes, have only received 1 to date. I have been told the others would ship in December and still have not received my other 6 dress costumes. I have emailed several times and still have not received my items. I either want all of my items or a full refund.

  

  Business Response

  Date: 04/20/2023

  Hello *****,

  We are so sorry to hear that you are experiencing an issue with your order. It seems that an error has occurred from our overseas fulfillment center and and could not fulfill the order completely at this time. Our intention is to never mislead or misguide our valued customers. We placed a second order to the fulfillment center and received notice they would be shipped out.  We appreciate your willingness to give us the opportunity to fix the issue the first time and apologize that after giving us ample time to ship out the items, they were still not shipped out due to an inventory error at the fulfillment center.   

  We apologize for any inconvenience this may have caused and we have issued a full refund back to the payment method on file. Please allow 3 to 5 business days to receive your refund for the remainder amount of the order back to the payment method on file.  We do not need the item returned; you may keep or dispose of the one item received as you deem necessary.

  Your feedback is greatly appreciated because we are always looking to improve our service and products based on our customers needs.

  Thank you for the opportunity to serve you and we hope to work with you in the future.
  

  Kind Regards, 

  Teric

   

  Customer Answer

  Date: 04/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order 2 dresses on March 17th for my 2 granddaughters. They never came. When they sent out the dresses the company put the wrong zip code on the label. I contacted the company, they told me they cannot help me. They said I need to contact ***** I called *********** ******** **** **************, and spoke with ******. She stated this package is no where to be found and they are not able to do anything on their end. ****** called the Independence ******** ***** They do not know where it is either. I tried to email the company back and they have now blocked me. They will not speak with me any further. This is just awful. My order number is ****** I am going to attach a screen shot that still shows these dresses still have not been delivered. I went to their site and acted like I needed to return these items, so it would show that they have not even been delivered.

  

  Business Response

  Date: 04/14/2023

  Dear *****,

  We are very sorry to see that your order did not deliver in time for Easter.  Records indicate that per the attached screenshot sent in the reply email today - the zip code was entered incorrectly at checkout, which is why it was sent to a different delivery office with USPS.  The order has the zip code as ***51, and your email states ***34, and the shipment was sent with the zip code entered at checkout.  We can either resend the items out to you, taking the same 3 to 4 weeks transit time, or we can cancel the order and issue the refund, less the shipping fee of $4.99.  We shipped the order to the address provided, which is why the shipping fee is not refundable if you choose to cancel the order.

  Please let us know if you prefer to have the order resent - and confirm the correct delivery address in your reply response.

  OR

  Please let us know if you prefer to cancel the order and be refunded the amount of the items, less the shipping fee.

  Please reply to the email sent today with your direction and we will proceed accordingly!

  Best Regards,
  Teric

   

• Initial Complaint

  Date:04/10/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase a dress for my daughters first communion, after several delays (ordered in February) the dress finally arrived but was not at all as advertised.The middle of the dress has a rhinestone belt instead of round ********************* like detail. The sleeves not not full length.The flowers sewn on do not match those shown in the picture.

  

  Business Response

  Date: 04/11/2023

  Dear ********,

  We are very sorry that the dress received does not represent the same as the image online as advertised.  Please complete the return portal link at ************************* with your order number and zip code to generate the return shipping label, by selecting store credit to complete the request in the portal.  Please include the note communicated to you in the email sent today - in the return package for refund processing.  Normally the Dresses priced above $79.99 are not eligible for a refund in the portal.  I understand you request a refund, which we cannot submit or complete before a return is received.

  We will refund you in full for the dress once we receive and inspect the dress in our return facility.

  Best Regards,
  Teric

• Initial Complaint

  Date:04/01/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made a transaction on line today for children clothes. I did not receive a conformation for the order, the order is pending today with my bank. I tried contacting ***************** with info they provide on line, not answering calls voice-mail says do to pandemic. The message sounds computerized with a fake voice, and u can not leave a message. I called my bank and asked If a number was provided and they gave me the same number I had already tried. I am thinking this is a scam. Apparently from reviewing other complaints on here I am not the first. I don't have an order number, I don't have a shipping date. I just have a pending charge. I no longer want the items. I do not do business with people still using the pandemic as an excuse, or they have been doing maintenance and they can't find the order, a certainly no business to fake phone numbers and email contacts.

  

  Business Response

  Date: 04/03/2023

  Hello ******,

  We apologize if you did not receive the order confirmation email. Sometimes the first email we send to a new customer is filtered into the junk / spam folder by accident.  We show you emailed us an hour after submitting your order, and we replied an hour after that with an update / response regarding your shipping timeframes.  We apologize if the original order confirmation email was not sent.  We have resent the order confirmation email and show that a shipping confirmation email was sent this morning April 3rd indicating the In-Stock items in your order are shipping out within 24 hours.  The one item not being shipped with the first package is an item that is sent from our overseas fulfillment center, which can take up to the advertised shipping estimate of up to 21 business days.  Please reply to ************************************ if you have any further questions regarding your order status.

  Thank you.