Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought two dresses from this company for my daughters in October of this year, when they came in they did not look like the photos and were cheaply made. I spent over $100 on these dresses for TODDLERS, they told me I could return them. I sent them out they got them monday of last week, I still keep getting the same response if any that they will fwd the message to their return department, I still have not gotten a refund and that is not cheap for childrens clothing. I just want my money back.

  

  Business Response

  Date: 12/16/2022

  Hello Kansas,

  We apologize for the delays in returns processing of your item. This is our peak season and have several returns that we are processing daily.  We have located the package today and issued the full refund for your return.  Please allow up to 3 to 5 business days for the funds to land back into your account.  The order has been refunded in full today 12.16.2022.

  We appreciate your business and hope to see you place a new order soon!  

  Thank you.

  Teric

• Initial Complaint

  Date:12/13/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for 2 pairs of toddler boots in September. I received 1 pair on 9/29/22 I reached out to them about the missing pair and after send photos of what I got they sent it to fullfilment to resend the boots on November 2nd, I have reached out many times and all I get is there is no tracking number yet (after 6 weeks???)and NO I cannot get a refund. I would just like to get some answers.

  

  Business Response

  Date: 12/16/2022

  Hello ****,

  We apologize for the delay in receiving the second pair of shoes.  Records indicate the latest tracking number (link below) shows the item was recently shipped out from our fulfillment center.  You can track the overseas movement of the package, which will be delivered to you by **** with the same tracking number issued.

  https://www.aftership.com/track/yunexpress/9274890278833739975989

  For your inconvenience, we have issued a store credit gift code ending in dyb for the delays.  Please check your email *****@msn.com for the full store credit gift code.  

  If you are unhappy with the shoes once you receive them, you may return them for a full refund or store credit.  

  We appreciate your feedback and apologize the item was not shipped earlier.  There was likely a backorder or defect found and the manufacturer had to reproduce the item, which is why it took so long to have the item shipped.

  Thank you.

  Teric

  Customer Answer

  Date: 12/16/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:12/12/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I accidentally bought two pair's of the same girl's boots and on the day I ordered it I sent " I thought" a email explaining what happened and to cancel one red boot size 2 order # ****** and I'm just finding out there email is invalid! Mia ****************** email address mailto:************************************. . I've done everything I can to contact them without any success. Thank you BBB for your help. Sincerely,***********************************

  

  Business Response

  Date: 12/16/2022

  Hello ********, 

  We show that the order ****** was shipped and delivered as of 12/13/2022 and we were unable to cancel the pair of Combat Boots - Red Size 2 before they shipped from our fulfillment center.   There is also order ****** which is in transit from our fulfillment center, which has 2 pairs of boots on in the package.  We apologize that we were unable to stop the shipment from going out, and we will be happy to refund you once the items are returned to our return facility.

  We do allow returns within 30 days from delivery for a full refund.   You can submit the return request in our return portal at ************************* and you can select Store Credit or No Thanks, Continue to Refund button.  This return portal is available for use once the package has been delivered to you.

  Our email address is ************************************  it is not mailto:************************************, we apologize for any confusion or miscommunication as our contact information is found on our contact us link at the bottom of the website.

  We do show responses from our customer service department back to you on 12/5/2022 and 12/15/2022, and we apologize for any confusion regarding what our email address is for customer service.

  Thank you.

  Teric

  Customer Answer

  Date: 12/21/2022

   
  Complaint: 18564280
  I've read the response and it appears Mia ****************** hasn't responded in truth. The very day I ordered accidentally 2 pair's of  size 2 red boots I sent cancel the single order of size 2 red boots, and the second issue I tried tracking said shipments and the only statement on my order's were, delivery date Jan 3, 2023! No tracking information what so ever.. For Mia ****************** to state they're on there way, and in transit, to late to stop shipment is also incorrect! 

  I Ordered these for Christmas present's and I wasn't informed they'd be delivered after Christmas! Order date December 3, 2022, after I ordered said items I received delivery date January 3, 2023.... I never received any written response from ********************** till I heard from you "BBB Complaint ". What I'm understanding from the response from Mia ****************** is I just have to wait till shipment arrives and then return said item/items..

  Thank you for all your help BBB Complaint Department.

  The email address is incorrect and they need to correct that...

  Sincerely and with care,

  ***********************************
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************************

  

  Business Response

  Date: 12/23/2022

  Hello ********, We apologize for any confusion with your order.  We replied to your initial email on 12/5 asking for your order number that you wanted to cancel and you did not reply to us until 12/12.  In between that time the order had shipped out.  We do offer full refunds if you choose refund in our return portal.    The product page that you ordered from shows the shipping estimate as "Arrives in 14 to 21 Business Days" - which can be up to one calendar month.  These are not guaranteed for delivery by a specific date, and while we hope they deliver before Christmas, we cannot and we do not guarantee it on these items.  

  We will work with you to assist you with returning the items if they do not arrive in time for your needs or for any other return reason, however the shipping estimate is an estimate, and we cannot expedite the shipments sent from overseas fulfillment centers.

  Thank you.

   

• Initial Complaint

  Date:11/07/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed order on aug 8, I didnt receive the costume I ordered until 0ct 22. Website never said item wasnt in stock until after our emails where Im asking for the merchandise I ordered. It was supposed to be a size 14 came with no size tags and WAY TOO small. They refused to give me a refund and only refunded me for two things I ordered that they never sent to me. The costume is also severely damaged and falling apart! Business refuses to refund for costume. Uploaded where they said they would refund me but never refunded for costume. Shown that website has no size chart only to order one size up which I did and it is no where near a size 14

  

  Business Response

  Date: 11/09/2022

  Hello ********,

  We apologize for the delays with receiving your costume and for the quality and size issue with your item.  We take pride in the quality and consistency of the items we sell, and are concerned about your reports of the size and quality being a problem.  We see that there is a return request in our return portal for the costume, please return the item to us with the pre-paid label that should have been emailed to you.  Once we receive the item in our returns facility, we will inspect the quality and compare the size to other items that are the same size.  Once inspected, we will contact you directly with the outcome of the return and refund request.  If the size is incorrect or we find defects / damages to the item as reported, we will honor the refund to you.

  Our return policy states that Costumes are not eligible for return, however we do make exceptions for incorrect size, damages upon arrival, or defects found with the item.  The issue must be reported to us within 30 days from delivery for the exceptions to apply, and you have contacted us within the 30 days.  We will look out for your return package with the costume to further assist you with the refund request.

  Please return the costume to our returns facility with the pre-paid label provided in email.

  Thank you.

  Teric 

  Customer Answer

  Date: 11/19/2022

  Complaint: 18370158
  
  I am rejecting this response because: clearly this is not a size 14 and is indeed damaged as pictured and when opened paypal dispute was told would receive refund yet company is only trying to give me a store credit! I ordered 7 items and received 4, and one of those 4 is damaged and WAY smaller than a size 14 so why would I EVER want to order from this company again?!?! Theyre refusing to give refund and are the worst company I have ever dealt with. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 11/22/2022

  Hello *****************

  We show 6 items on the order, different from your statement of 7 - and a total of 3 items have been refunded / funds reversed as of today in the Paypal Dispute Portal.  Please check with Paypal to confirm they have received and routed the funds to your account.  The most recent refund shown is listed on our side as 11/18/2022, so it is possible the Paypal portal was not updated when you wrote your follow up.  We show 2 refunds of $32.99 and one refund of $8.99 have been submitted from us to you. 

  We apologize for the size being incorrect and the item being defective / damaged.  We are also checking on why the other 2 items that were marked as shipped failed to deliver to you.  

  Thank you.

  ************

  Customer Answer

  Date: 11/23/2022

   
  Complaint: 18370158
  
  I am rejecting this response because: I have sent all documents to back up my accusations. I said 7 meant 6 although they did tell me they were sending the the sunglasses again and of course they never did. A picture shows where you refused to refund my PayPal and instead try to offer me a store credit once you agreed in paypal to refund my money! (nothing about a store credit) I didnt receive all of my order the first time and the customer service is horrible to spending more money at Mia Belle Girls will never happen again for me. Ive attached the email where my refund was refused and the proof from my PayPal account to show what was refunded to me! A pair of boots and a pair of sunglasses that never arrived! The costume I sent back and you received was never refunded to me.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 11/25/2022

  Hello ********,

  It appears a refund was reversed - either due to a dispute being won in our favor, or some other system issue, per the attached image showing 3 refunds were submitted - but on 11/18/2022 the refund did get reversed back to us for some reason.  If there was a paypal dispute open, it appears as though we either won the dispute and the funds were returned to us, or there was some other system issue.  I have submitted a refund today in the amount of $32.99 back to the payment method on file.  Please let us know after 5 business days, or next Friday, if the funds are still not returned to you. It may take that long to land back to your account. If you do not receive the funds by next Friday, there may be a system issue with refunding your specific account.   Please contact us Friday 12/2/2022 if the funds are not returned to you by then. 

  Thank you.

  ************

  Customer Answer

  Date: 12/03/2022

   
  Complaint: 18370158
  
  I am rejecting this response because:m it is Friday and I still havent received the refund I have been promised. The PayPal dispute got closed because I was supposed to upload the tracking number when I assumed it was already entered since it was a prepaid shipping label so I just have to open the dispute again and prove it was delivered. I do not understand why its so hard to refund me the money I paid when I returned the item and even showed proof it was way too small and damaged as well. When I get refunded by PayPal its instantaneous but I even waited as you asked until Friday and it is still not there. I literally am just asking for my money to be refunded.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 12/08/2022

  Hello ********,

  We have attempted to refund per the attached file on 11.26.2022 but there was an open dispute, which meant the funds were not in our account to refund the payment method used on file.

  We have submitted a new refund attempt today, per the attached file.  If there is an open payment dispute open as of today, the refund will fail again.  If there is an open dispute, we will comply with the return of the funds through that communication channel.

  Thank you.

  ************

  Customer Answer

  Date: 12/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. All I wanted all along was my money refunded. Sorry it came to this to get a resolution.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/04/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Similar to the myriad other complaints regarding this business, I ordered an item from the company on September 25th. Here we are on November 4th and I havent received a workable tracking number or anything else from the company. I have written them multiple times asking for a refund and each time they say they cant refund. The last correspondence on October 28th said it was prepared for shipment. Yet, I still have not received anything or been sent a tracking number. This company is a fraud and should be shut down. Please refund my money.

  

  Business Response

  Date: 11/07/2022

  Hello *******,

  We are very sorry that you have not received your order from September 2022.  We have confirmed there is no tracking on your order, and we have submitted for the refund of your order in full.  Please allow 3 to 5 business days to receive the funds back into your payment method on file.  We strive to improve our services, and apologize we could not deliver the items to you as ordered.  

  This is not how we wanted to complete this order, and apologize you did not receive the order, and was told you could not cancel the order.  Please feel free to reply to the email sent today confirming the refund if you have any further questions or concerns regarding the refund.

  We understand your frustration and hope we can work with you in the future. 
  

  Kind Regards,

  ************

  Customer Answer

  Date: 11/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  However, this is not a long term solution. The company should not continue to be permitted to operate in this manner. 
  

• Initial Complaint

  Date:11/04/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered over a month ago on 10/2. The costumes for Halloween literally came today well past their delivery date. Come to find out this company didnt even send my order to the manufacturer until 10/21 even with me emailing several times prior to make sure they received my order. This info was given to me by their own customer service. So they can blame delays with their shipping manufacturer but it was entirely an error on their end. So there simply is no excuse for how poorly this was handled. I ordered three costumes. Got 1 from this company within days then the other two they just didnt send to manufacturer for weeks. They said I can return the items if they fall under their return/exchange policy but they dont accept Halloween costumes in any way for returns. I want my money back. They also ask for reviews of their products but are hiding all the bad reviews they get. They are only listing their good reviews which is extremely dishonest. They failed to provide my items within their own delivery timeframe due to their own errors but wont refund me or accept these items to return. Highly unprofessional.

  

  Business Response

  Date: 11/07/2022

  Hello Cami,

  We apologize for 2 of the costumes arriving after Halloween, and 1 item arriving on time.  We have reviewed your order date and delivery information and we will honor the refund of the items once we receive them back into our returns facility.  We cannot issue a refund until the items have been returned to us.  We have generated a return label and emailed the email address on the order the return instructions and label.  

  You can choose to return all of the items for a refund, or just the ones you no longer need or want to keep.  We do apologize we could not meet and satisfy the delivery by Halloween and want to make this right with you.

  Feel free to reply to any emails we have sent from ************************************ for further assistance.  We have also updated the return portal to reflect a refund request - not store credit - once we receive the items back to our warehouse.  

  The only thing you have to do to receive the refund is return the items back to us with the return label provided via email.

  Kind Regards, 

  Teric

   

• Initial Complaint

  Date:11/04/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an ordered on 10/4 for a Halloween costume that specifically said delivery by 10/21. I would not have placed the order if it had said that I wouldnt get to me by Halloween. Thats obvious. The excuse was it was stuck between scans and to be patient. Yet every time I checked tracking number, it only said preparing to ship. On 10/30 I asked to cancel the order but was told it was too late. After going back to the site they changed a sticker on the item not guaranteed by Halloween. Who would order if it had said this when I ordered 10/4?? According to return policy, Halloween costumes are not returnable. This is not good business. If you cant fulfill the delivery date when an item is ordered, then an simple email would have been nice. People buy Halloween costumes for HALLOWEEN!

  

  Business Response

  Date: 11/07/2022

  Hello ******,

  We apologize the item has not delivered in time for Halloween and the item is now beyond the 21 business day delivery window.  The item /style experienced a manufacturing delay in reproducing the item after discovering a defect in the original item scheduled to ship out earlier in the month.  This put the item behind schedule and did not ship out until late October.  This is not the experience we want any of our customers to experience, and we will work with you to fix the issue with your order.  The product page had stickers that are listed as Guaranteed by Halloween until we removed the sticker on 10/10/2022, which is when we could no longer guarantee delivery for new orders placed after 10/10/2022.  We understand the item is in transit to you, and we ask that you return the item to us for us to process the refund.  We cannot re-route the order while it is in transit, therefore we cannot refund you until the item is tracking back to our warehouse.  We will provide return instructions emailed to your email address on file.  

  We never want to see this happen, especially when we have a Guarantee Delivery promise on the website, and we miss that mark.  We will work with you to correct this issue, and please feel free to reply to the email sent today 11/7/2022 with any further questions or concerns. 

  Thank you.

  ************

  Customer Answer

  Date: 11/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/29/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today is 10/29/22, placed an order about 3 weeks ago. I have had no response. Payment was made the same day. Just looking for my granddaughters items

  

  Business Response

  Date: 10/31/2022

  Hello, We have shipped one item and provided tracking number via email on 10/30/2022.  The second item is indicated as a 'Pre-order Now. Ships Late November' so this item has not shipped yet.

  Thank you.

• Initial Complaint

  Date:10/27/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a dress for my daughter. Its been 3 weeks and it still hasnt even shipped. Their phone no longer works and emails are ignored or responded with the exact same message each time blowing me off. They sold a product that they didnt have. It was sold out. But they took my money anyway. Now they have no clue when or if itll ever come back in stock to be shipped to me. On ******** there are thousands of situations just like mine. This must be stopped. I want my money back. This website is a fraud.

  

  Business Response

  Date: 10/27/2022

  We apologize for the communication and delays with this order.  The customer ordered an item that was in Pre-order status, meaning we were taking orders to place a large bulk order to arrive to our warehouse for shipment.  While waiting for the order to arrive to our warehouse in October, the original production facility found a quality defect in the product and we had to re-order the product pushing the new arrival to our warehouse out to December.  We apologize for the delay and have offered to cancel the order if customer cannot wait for the new shipping period to arrive. We will move forward in either direction based on the customer reply.

  Thank you.

  ************

  Customer Answer

  Date: 10/27/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/24/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a costume and accessories with Halloween guarantee delivery. Company sent my package to a customer in MA and I assume hers coming to mine. Both of use have sent multiple notices to *************** to assist; no response. The other party spent $14.00 to ship my package to me. Her package still not arrived at my residence to expedite to her. Not even sur hers will get to her in time. Could of been fixed easy if they had customer service representative to contact. They need to refund us in full over this inconvenience.

  

  Business Response

  Date: 10/25/2022

  Hello ********, 

  We are working with both customers to reimburse any fees they used out of pocket to get the orders to the correct customer.  We apologize that your order had a mixup with shipping labels being attached to another order.  We have emailed both parties resolution with store credit and reimbursement for their inconvenience to help us fix the issue.  We appreciate your cooperation and assistance to fix this issue.

  Thank you.