Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/03/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/15/22, I placed an order for 3 items. I received 2 of those items on 11/21 and the last item on 12/2. I wasn't happy with any of it and was waiting for the last item to arrive so I could return it all together. In the meantime, I placed another order on 11/23/22 hoping that this selection would work out better for me and received everything from that order on 12/1. Once again I was not happy. I let the company know via email that I was returning both orders and was trying to figure out how I could return it all in 1 box. I had 30 days to return and time was running out. After multiple emails sent and only getting a standard rote answers from them, I placed it all in a box and retuned it with a return label that was provided by the company for the original order. I had 30 days to make my return, time was running out and I was getting no where with the company. On December 8th, the package was received by the company well within the 30 day window. It is now 1/3/23 and still nothing.

  

  Business Response

  Date: 01/05/2023

  **************,

  Per my email today, we have processed the returns for the 2 orders received.  The return processing team approved the options selected, and for one item, it was listed as store credit instead of refund.  Please see my recent email and reply if you prefer to have the store credit canceled and the refund issued for that one item.  If you intend on ordering in the future, you can use the store credit code in combination with any discount code found online or in email.  We do apologize for the delay in processing the returns, as we experienced higher than expected returns and email communications.

  Thank you.

  Teric

   

  Customer Answer

  Date: 01/06/2023

   
  Complaint: 18674719
  
  I am rejecting this response because: Why am I getting a store credit for 1 item? That makes no sense at all. All items came from 2 orders, If everything else is being processed as a return why not this other item. Makes no sense. What are the criteria you are using to come up with this decision?
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 01/10/2023

  We have refunded the order in full and disabled the gift card issued via the return portal.  The gift card was selected for one item's return outcome, however we have refunded the payment method and disabled the gift card on 1/9/2023.  Please allow 3 to 5 business days from 1/9/2023 to receive the funds back into your account.  Thank you!

  Customer Answer

  Date: 01/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:01/01/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order ****** on Nov 24. Received Dec 3. Returned Dec 4th. Communicated with seller via email on Dec 18th confirming they received my return. To date, I have not received my refund and my last two attempts to communicate via email with this company for an update have remained unanswered.

  

  Business Response

  Date: 01/05/2023

  **************,  We apologize for the delay in processing the return and refund.  We have processed your return and ************* 1/5/2023.  The refund should arrive as one refund, however since you submitted 2 separate return requests, the refunds may land back to you separately, although it likely will be the one combined refund. Please allow 3 to 5 business days for the funds to land back into your payment method on file.  We received higher than expected returns in December and has put our return processing behind regular schedule.

  Thank you.

• Initial Complaint

  Date:12/28/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a dress with a square neck , I got a completely different dress than what was pictured. Please see photo of what I ordered and what I got

  

  Business Response

  Date: 12/30/2022

  Hello ******, We apologize you received an incorrect dress and we would be happy to assist you with returning the dress.  Our return portal is ******************************; - Enter your order number and zip code and the return can be submitted through the portal.   We could not locate an order under your name / email address that contained that dress.  Please provide us with your order number or name on the order for further assistance.  Thank you.  

   

• Initial Complaint

  Date:12/27/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from this business 11/08/2022. The order was going to be sent incomplete as they advertised a dress for Christmas that needed to be made and was advised that it will be shipped by December 16. I then received an email on 11/23/2022 saying the dress will be shipped 12/07/2022. Then received another email that they could not fulfill my order and I had to pick another dress with guarantee delivery before Christmas. I have yet to receive the dress neither order was fulfilled and they refuse to answer or issue a refund. They advertise dresses that are not available or will not be made. And you only find out after order is submitted and paid for.

  

  Business Response

  Date: 12/29/2022

  Hello *****, We have canceled the 2 dresses that show unshipped on the 2 different orders.  We apologize as the manufacturer notified us very late and could only relay the issue once we were notified the items were not available.  The refunds will likely return back to your account separately due to different order numbers being refunded.  Please allow 3 to 5 business days to receive the funds back into your account.  Thank you.

• Initial Complaint

  Date:12/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order on 11/24/22 for 3 items. I finally received the last 2 of my items on 12/10/22. I reached out to them that same day and advised that one of the items was damaged as it was packaged and shipped incorrectly. I asked for an exchange to be done and for the item to be shipped & packaged correctly. I was emailed 3 days later to use there return/exchange portal for the exchange. Tried to do that and was advised that my product were ineligible for return as they have not been delivered. Since the 12/13/2022 I have been trying to get this resolved to no avail. The last email I received was on 12/18/22 with the following numbers listed and no explanation on what it is just an email that had this: ***********************. I have asked for an explanation on what this numbers are and like usual still waiting. Tried calling but their only communication is through email. There customer service is horrible... I want resolution as to getting my product exchanged and want my money refunded. Also an explanation as to why their return portal says that the items have been not been delivered. If I did not receive my items why did I get a separate email asking for a review of one of the products I purchased.

  

  Business Response

  Date: 12/23/2022

  Hello *******, We apologize for the recent emails that were sent fairly empty or incomplete - I spoke with the agent who sent it and she had her computer shutdown while she was creating the email, which only had her pasted tracking number.  We have provided you via email with a return shipping label and completed the return request on your behalf.  Also included in a recent email is a suggestion on how to reshape a damaged hat.  You do not have to attempt to reshape the hat if you just want to return it.  I did not see the instructions provided to you earlier, and figured you may want to try it before returning it.  We selected Refund as we cannot guarantee a different package will be used to resend the new hat, and rather issue the refund, if you choose to return it.  We are working with the hat manufacturer to source proper packaging, however a new order would likely result in the same issue.  We will look out for your return package, if you choose to return, and process the refund accordingly.

  Thank you.

• Initial Complaint

  Date:12/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 4 sweaters. Received 2 a couple of weeks ago. *** Belle refuses to respond to my request for a refund or to give me an expected date of arrival. So, I would like my credit card refunded for the 2 sweaters that never arrived.

  

  Business Response

  Date: 12/23/2022

  Hello *****,  We have received and processed your request to cancel the unshipped 2 sweaters from your order ******. You will be receiving a refund in the amount of $38.48 in 3 - 5 business days. This refund will be applied to your original form of payment.  We are sorry it didn't work out this time, but we continually strive to make your shopping experience better and to improve based on your feedback.

   Thank you so much for your patience. Please reach out to us if we can help you with anything at all.

• Initial Complaint

  Date:12/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive had nothing but ongoing issues with Mia Belle Girls since early May of this year.I ordered flower girl dresses for my wedding next year. Mia ****************** has taken longer than expected for shipping times. Have sent me the wrong dress. And now twice has sent the wrong size. How am I to order a dress for a 10 year old and they send me a dress that would fit a 3 year old.You cant receive refunds, they give you store credit for more merchandise that I dont want.And because of Covid they still dont have a customer service number to contact and speak with someone directly.They try to communicate over email, but I feel like nothing has gotten resolved. The dresses weve ordered, two different kinds looked nothing like the photos either.So disappointing and frustrating. Im bummed Ive wasted so much time and money with them.If having multiple order numbers doesnt tell you something is wrong, I dont know how else to prove it!Order #****** (May) dresses did not look like picture, color or style/had shipping issues Order #****** Aug (dresses I originally wanted restocked, again color and style were off. Honestly they looked like a cheap knock off what is on the website)Order #****** Aug (had to reorder sizes and the correct dress, they sent the wrong size and completely different dress than ordered!)Order #****** Sep (latest order trying to get resolved, I messaged commented on their ******** page. Keep getting the same answer that it will be escalated and we will receive an email. Its been a month. No email, no refund, I didnt even bother returning the dresses because I didnt want their store credit again!)I have attached pictures of my 9 year old in the size 3 they sent, convos on ******** I had with their customer service. Also pictures of what the dresses looked online vs. what we received.After reading numerous comments of customers getting the same issues as me, Im very surprised they are still in business. How humiliating!

  

  Business Response

  Date: 12/23/2022

  Hello ******* / ******, We are sorry to hear about your recent issues with the dresses that kept arriving and not matching the quality of the image on the website, and then the wrong sizes being received.  We have emailed you the return shipping label and have approved a refund for the dresses - once we receive and inspect the dresses.  We see the return package is in transit expected to deliver next week to our returns facility.  Once we receive the package, we will work to refund your order.  We are disappointed to hear about you wanting us closed for fraud, as we have been your loyal supplier of clothing since 2017, when your first order with us was only 4 digits - order **** in 2017.  We have grown considerably and sometimes our manufacturers change the dress from the image we have online, or they might send out an incorrect item.  We understand that things happen and returns need to be completed and we want to work with you and help you with your order.  We will refund the payment method on file, as stated in my email on 12/20/2022 once we receive the dress(es) returned.  Thank you.

  Customer Answer

  Date: 12/27/2022

   
  Complaint: 18605863
  
  I am rejecting this response because:

  I dont think this was handled in a business matter. Ill be a little happier once we receive an actual refund and not store credit! Store credit seemed like a great idea until the dresses ordered were still being sent! Yeah Im not sure if its your new manufacturer or what. But I will no longer be a customer of yours after what we went through. And I read other reviews even here in the *************** site of people having the same issues with Mia ******************* Its still suspicious to me theres no customer service number to speak with someone. Also I even messaged the owner of ********************** and instead apologizing she just asked for an invoice number and I never heard from her after that. I just dont want what happened to me to happen to anyone else out there. I would recommend any other girls clothing site than here. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 12/29/2022

  We understand and respect your decision to not shop with us moving forward.  We have received the 2 return dresses and processed the return.  We have issued the refund and will work with you if there are any issues that arise from the refund submission.  Thank you.

  Customer Answer

  Date: 01/03/2023

   
  Complaint: 18605863
  
  I am rejecting this response because:
  

  this is what I was afraid of, I told my mom to check her bank statements for a refund because we were told if we returned the dresses we would get a refund back to her card. And once again a gift card, store credit was used. I do not want store credit for a shop Im never going to shop at again. Please fix this.

  Sincerely,

  
  ***************************

• Initial Complaint

  Date:12/17/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two Christmas dresses for my toddlers November 12th. Items were supposed to be a pre order and ship December. Was never able to track my order successfully. Company NEVER provided me with any updates. I had to reach out first. I sent countless emails to their customer service email since their phone number does not work trying to get an update most of early December. It would take days for them to get back to me and the emails would be very vague in regards to any updates. They just told me there was a delay and I would get my items by Christmas. Turns out, I was lied to the entire time.. received an email December 16th ( the week before Christmas) saying they could not fulfill my order and that I needed to *************** items. Never once did they offer a refund in this email. I sent them an email demanding a refund back that same day I have yet to still see a refund ($72). Absolutely TERRIBLE company and customer service. Thanks for letting me down and also letting my kids down during Christmas time. I will never order from your untrustworthy company again.

  

  Business Response

  Date: 12/23/2022

  Hello ********,  We were disappointed as well when we found out the manufacturer could not complete production and had to cancel both of the items on your order last minute.  We are investigating with them why we were not notified and can only apologize that we could not satisfy your order.  We attempted to refund the order on 12/16/2022 however there was a chargeback dispute already opened.  We will comply with the return of the funds through the chargeback / payment dispute portal, since the funds were removed from our account the moment you disputed the charge with the bank.  We wish there was something we could have done to foresee this item not being completed - as we were also told the item was almost out of production in early December.  Once we found out the item was canceled - we immediately sent an email offering the similar / comparable items we knew we had in stock to fulfill orders that needed to be changed.  

  We understand your frustration and hope we can work with you again in the future.  Thank you.

• Initial Complaint

  Date:12/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with them on 12/10/2022. They had guaranteed Christmas delivery. When I processed payment, it said the shipment would be delayed and would be 21 days. That would not make it by christmas. I emailed them twice and asked to cancel the order. They never replied. They shipped anyway. When I received the shipping confirmation, I emailed again. They replied that it had been lost. They would not refund but would ship again or give me store credit. I told them I wanted to cancel and that I was going to dispute charges. When I disputed, (i paid with paypal) I IMMEDIATELY received a fraudulent scam transaction in my Paypal account for $600. The scam said if the transaction wasn't authorized to call this **** number, I called the number--they said it was paypal fraudulent dpt and asked me to download software onto my computer which I was stupid enough to do. My nervous system was so activate by all of this, I wasn't thinking. Luckily when they asked my what my username and password was showing as on the software downloaded--my intuition was like NOOOO. So I hung up and googled and found out this is a scam. Needless to say, they never refunded my money and keep telling Paypal they are sending but they are not. There are so many reviews saying the same thing from other people that I didn't see until after the fact. Everyone says they say they will send and they never receive item.

  

  Business Response

  Date: 12/16/2022

  Hello ******, The below is a copy of our email sent today regarding the status of your order. 

  We apologize for the confusion on your order, as it appears we first responded the package was lost.  The outfit shows delivered today 12/16/2022 per tracking assigned with DHL - (tracking number hidden).  They likely placed the package in your mailbox if they did not hand it to you or leave it on the doorstep.

  The Headband has been canceled and will not ship out.  Records indicate a Payment Dispute was opened, and the funds were returned to you for the Headband.  If you want to return the outfit, we would need to have the outfit returned to us if you would like that item refunded.  

  Our return portal is ******************************; and you can submit the outfit for return within 30 days from delivery. 

  We do apologize for the miscommunication regarding the status of the shipment being lost, I am checking with the staff here why that was message was sent to you, as it does not appear to be marked as lost in tracking.  
  While we understand you are frustrated, and other customers may have expressed the same feeling, please note we ship thousands of orders daily and on the rare occasion the delivery is not correct or we could not cancel the order as requested, since most order processing and shipping is automated, we still work with customers to return items for refunds or store credit.  We just cannot stop a shipment while it is in transit.  The headband should be refunded through the Payment Dispute portal as of today 12/16/2022.

  Regarding the Fraud charges, that is something you would have to call Paypal with.  We have absolutely nothing to do with that scam or fraud charge that showed up on your side, as you stated you initiated a dispute and then something happened to your account.   

  Regarding the reviews found online, if shipments are sent from our fulfillment center and handed over to ***** but then **** fails to deliver the item or loses the item in transit, that is also not our fault.  Yes, we should and do work to rectify the situation as best we can, but we are not the shipping companies who lose the package after they pick it up.  There may also be complaints about not receiving the package when there is tracking showing as delivered, again not our fault.  But we do try to work with customers to resolve their issues. 

  During the busiest time of year, our response time is delayed due to the volume of requests for support, however we work to take care of each customer as best we can. If you place an order and 1 minute later email us a question about that order, it may take 24 to 48 hours to respond to the email.  

  We wish we could have processed your request in a timely manner to avoid this issue, and are working to resolve all customers' emails as quickly as possible, in the order in which they are received.

  Please let me know if there is anything else we can do to assist you with this order.  

  Kind Regards,

  Teric 

  Customer Answer

  Date: 12/28/2022

   
  Complaint: 18574146
  
  I am rejecting this response because:

  I am assuming this is where I reply to their response   I wanted to address the matter in more clarity  I purchased from this company  they had all items marked as either deliverable before Christmas or not  I chose an item that was marked as deliverable   I looked at their site to see where they were shipping from as I am in ***.  It said **********  

  After submitting payment, I get a confirmation email that has a note about shipment taking 21 or more days (making it undeliverable before Christmas even though it wasnt marked  I reach out to company five minutes after orderask them to cancel as this is a Christmas gift.  I never get a reply  I email again two days later.  No reply.  
  

  Two more days to by and I get an email saying my order has shipped.  I email again explaining my situation and how I would like to be refunded/return upon receiving   **************** responds finally.  They never address the fact that I emailed before to cancelinstead they tell me that my order has been lost.  This is a couple of hours after they shipped it.  How it can be lost in two hours is beyond me.  
  

  They proceed to tell me that they can only offer me store credit   Do not offer a refund or return   I do a ****** search and find that this is common practice for them.  Many people have complained that their items were lost and no refund was ever given.

  As soon as I filed a dispute with PayPalthey promptly responded to Paypal giving them tracking info(tracking info to the lost item.  The paypal team said that the tracking information showed nothing however-and told me to reach back out if it was never delivered.

   

  FIVE MINUTES after this company responded to my PayPal disputemy PayPal account gets a fraudulent message sent to itusing my email that was given to this company.  It was a scam that asked me to call a number and a woman answered and pretended to be PayPal.  She tried to get me to download spyware onto my computer.  Luckily, Im not stupid.  To tell me that this is unrelated when literally five minutes had gone by from the time you all responded to my PayPal dispute is absurd.  
  

  Ive had this PayPal account for ten years and have never ever had anything like this happen.  I then find out that you all lied about being based out of ********** and *******.  After diving deeper on interneti find that you all are located in ***************.

  If you all would be honest on your websitemaybe you wouldnt run into issues like this where I need something in two weeks and I think Im ordering from the country I live in.

  it was only after I sent the message to the Better Business Bureau that they shipped my items.  I returned the item when I received it about two and a half weeks ago and I still havent received a return.  This has taken entirely too much time out of my life already.  Its only $40so its not even the money Im most concerned withjust terrible business practice and taking advantage of peoplewhile causing potential harm as well through malicious scams  

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 12/29/2022

  The order was placed Saturday, 12/10/2022 and the item you believed would be 21 business days - actually delivered in 6 days.  Tracking shows delivered 12/16/2022.  We canceled the headband per your request as the headband was an overseas order - and properly identified as up to 21 business days, and have now refunded the order from the return of the delivered item.  

  The shipping notification email should have indicated about 10 business days to receive the outfit, and 21 business days for the headband, however we have not seen the original delivery estimate email. Please upload the shipping notification email where the outfit indicates 21 business days.   There was confusion with our response - indicating that a shipment was lost - which understandably confused or frustrated you.  The shipment was not lost, but at that point it was irrelevant - since you wanted to cancel the entire order the same day you ordered it.

  The issue with your paypal account sounds like you have some sort of virus or your device might have been hacked - as we have never sent random messages to call us.  Being an internet only company, we do not have a storefront to physically walk into - and therefore provide email responses only. We hope you notified Paypal directly and had them investigate the issue.  If Paypal does an investigation and provide you with details as to the origin of the email or message, please update this complaint with the feedback that paypal gives you.  We feel it is only right that you provide the outcome of that fraud concern, since you are blaming us for that message.  

  We are located in South *******, ***, and you can find our physical address simply by searching our name on ****** maps.  We cannot identify where you found anything about ***************, and apologize for any miscommunication that transpired with your order and email exchanges with us.

  If an item states Ships Next Day, then we work hard to process shipments as quickly as possible to depart from our South ******* fulfillment center.  We do have other fulfillment centers, however our main operations is based in South *******.

  We have agreed to refund in full and completed the full refund today 12/29/2022 via Paypal dispute portal.  Thank you.

• Initial Complaint

  Date:12/13/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered one long maxi dress from *** Belle (the first time I have ever ordered from them) the dress that came was a short completely different dress. Please see photos for reference. I have emailed the company twice and no response to either email. I would just like the dress we ordered.

  

  Business Response

  Date: 12/16/2022

  Hello ******,

  We apologize for the delay in response to your initial emails to us and for the dress not being what is advertised in the image. This likely is a fulfillment center error, and we apologize for this incovenience.  We have provided communication since you posted the complaint regarding the return portal, enabling the return of the dress, and updating the resolution to Store Credit instead of Refund.  As stated in my email to you today, we will issue the store credit code once the incorrect dress is marked as picked up, and you notify us of the package being collected by the carrier assigned.  

  Please reply to my email sent today once the carrier has collected the package, and we will issue the store credit for use on a new order.

  Thank you.

  Teric