Complaints
Customer Complaints Summary
- 280 total complaints in the last 3 years.
- 138 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a watching sweatshirt set for myself and my daughter and never received it. Its been over a month. I never received a confirmation email from the company so I dont have an order number. Id like to be refunded.
Business Response
Date: 12/13/2024
Order #L908182
The Mommy and Me Sweatshirts are currently "OUT FOR DELIVERY" today with USPS.
USPS Tracking Number: 9261290339719900994826
There is a third item in the order: Red Ruffle Tunic and Christmas Leggings Set red Size 10Y which has been confirmed as delivered on 11/21
via FedEX.
FedEX Tracking Number: 281981764041
We did send an order confirmation email on 11/15 when the customer placed the order. We also sent shipping notification emails when each shipment was mailed. See screenshots provided.
Please note the customer is requesting reimbursement of $150. However, the order total is only $108.97 as the customer used Discount Code: BFACCESS during the checkout process which took off $19.99
off the order. We are happy to accept a return for the items in this order.Initial Complaint
Date:12/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
December 7 the total of cost about $150 I try to return the items and don't let me, I tryed tal call there is not number showing up. I send e-mails and I diodn't receive any answer, I need help to be an contact with this company "Mia Belle Girls"Business Response
Date: 12/10/2024
This is not accurate. We have provided the customer with 15 separate **** return shipping labels to return the items that are eligible for return back to us. Please note 2 returns for this order were initiated on 12/7
and the remaining 13 returns were initiated one by one by the customer on 12/9, yesterday. I am unsure why this dispute was opened. When I track all 15 returns using the **** website, there is no tracking that
indicates the customer has mailed any of the items back to us.
Return 1: 9400111206205929882575
Return 2: 9400111206205929884715
Return 3: 9400111206205929860078
Return 4: 9400111206205929865998
Return 5: 9400111206205929853254
Return 6: 9400111206205929822243
Return 7: 9400111206205929824971
Return 8: 9400111206205929891751
Return 9: 9400111206205531994321
Return 10: 9400111206205531915876
Return 11: 9400111206205531601595
Return 12: 9400111206205531667744
Return 13: 9400111206205531627892
Return 14: 9400111206205537915856
Return 15: 9400111206205537913425Initial Complaint
Date:12/08/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Returned dress per instructions at **** (*********, **) on 11/9/25. No refund has been issued yet I have contacted *** on two separate occasions and no one has replied to me.Business Response
Date: 12/09/2024
Good Morning. We apologize for any delay you have experienced.
I see that return tracking says this return was delivered to us on 11/8. However, we did not receive it.
Because return tracking shows you did ship the return back to us, I have manually refunded this order in full
and marked your return as processed. You should receive a full refund notification email shortly with your refund information.
We are so sorry for the inconvenience you experienced.Customer Answer
Date: 12/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ***********Initial Complaint
Date:12/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered 7 outfits. received 2, package was tore apart and retaped on the side. the package shows 7 items in package but only 2 were there as well the packing slip was missing. The shipping company says the package was delivered. I tried to contact the company to no avail they don't respond to emails. I bought these outfits for my grand daughter as a birthday / school recital gift (loves dresses) which is on 12/9/24. All I want is my money back or the items resent. A good idea would be for them to hire someone to take care of their emails. It would make for a lot more happy customers and a phone # would help. Tried 2 emails about ready to do a third.Business Response
Date: 12/09/2024
This is not accurate. I found only 1 email in our system and we received it on 12/7, a weekend day.
Our **************** Team is not available to reply on weekends. We have not had the opportunity to reply to the email.
I am issuing a refund immediately for the "missing Items"Initial Complaint
Date:12/04/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello This is the second time I contact BBB about that same seller. BBB did help me on my last inquiry and soon as I sent my complain to them, the seller **** ******************) who was ignoring my multiple emails just started answering them and being cooperative. I was able to receive my refunded money.I am now writing about an other order I have placed using the money of the returns that Mia ****************** sent after BBB got involved. I would never buy from that merchant again in the future because the customer service is just so bad, however, the only way they would send my money back is through a store credit which I used to order a few ********* item I ordered was supposed to be delivered on Nov 21. I have waited an extra week before to start emailing them. Two emails already but no answer.Business Response
Date: 12/05/2024
I am not sure what this customer is talking about. The customer order number she quoted is an exchange order. Not an order they paid for. However,
the order shows in our system as canceled due to the customer requesting to cancel the exchange order. Therefore, the original order item from order L76417
was refunded. I am not sure why a dispute was opened. We never provided a store credit for a return. She chose exchange for the return, then requested to cancel the exchange,
which we did and issued a refund on the original order.Customer Answer
Date: 12/07/2024
Hello and thank you for your help!
the business (*** *****) did reply to me and they said the item was out of stock. They sent a gift card with the amount of the item.
Will use the card to order an other item and if there is any problem down the road, I will let you know.I think this complaint is closed now and again thanks for your quick and prompt help.
***** *******
Initial Complaint
Date:11/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This website is a joke. I attempted to complete my purchase with 4 different credit cards under 2 different names and was told due to my failed attempts I could not purchase. Use a different card. Same results each time/card I used. Will never attempt to purchase anything from there again.Business Response
Date: 12/02/2024
We apologize for any inconvenience you experienced. However, we have not heard this complaint from any other customer.
In searching our system, I do not see a customer account created under your name or the email address provided here.
Initial Complaint
Date:11/30/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order on October 18, 2024. I returned an item from the order which was received by the company on November 4, 2024 which tracking confirmed. I contacted the company regarding my refund on November 12, November 19, and November 25. I still have not received my refund. It has been 26 days and that is excessive.Business Response
Date: 12/02/2024
The customers version of events are not accurate. The customer chose to receive a gift card for their return.
This return was processed over a week ago and a digital gift card for 20% over what the customer paid for this item was issued and emailed to the customer more than a week ago.
I have now canceled that gift card and issued a flat $28 refund for this item.Customer Answer
Date: 12/02/2024
There was never an email sent to me with a gift card. Please be honest about your company. A one month turn around for a return is outrageous.Customer Answer
Date: 12/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Waiting almost a month for a return process is not satisfactory.
Sincerely,
****** *******Initial Complaint
Date:11/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered 5 items from Mia Belle Girls on 9/15/24. One of those items was a ****** ***** Midnights Costume and was shipped separately from the other items I ordered. I received the other 4 items but the Midnights costume was delivered to the wrong parcel locker in my neighborhood and was never recovered. I filed a claim with **** along with emailing Mia Belle Girls. Because it takes so long for them to respond back I ordered ANOTHER midnights costume for my daughter and was hoping theyd provide a refund or credit for the one that was missing because WHY WOULD ANYONE NEED 2 of the same costume?! I also live in ******* and had direct impacts from Hurricanes ****** and ****** so my last email to them was delayed. Im understanding but come on Refund me the money, this is ridiculous. First order #: L51803 DID NOT RECEIVE MIDNIGHTS DRESS AND REORDERED ON..2nd order #: ***** I RECEIVEDBusiness Response
Date: 11/27/2024
The customer has already been refunded for the full order, as she chose to dispute the entire order total with her credit card company rather than dispute the 1 items she states she did not receive.Initial Complaint
Date:11/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered clearance clothing for my granddaughter. She wears a size 6. On two of the outfits, the size was changed to 5y. This sale says they are not returnable or exchangeable.I did not check the order before submitting to verify correct sizes - I know I submitted them with the size 6 not 5.I wil never buy from this company again.Business Response
Date: 11/27/2024
First, let me start by saying this dispute never had to be opened. There is no incoming communication at all received from this customer.
The customer claims that the size she ordered was changed. That is absolutely UNTRUE> The customer ordered 2 outfits in size 6Y and 2 outfits in size 5Y.
We do not change sizes for any order unless the customer requests us to do so. Several items in this order were purchased as "FINAL CLEARANCE" Items not eligible for return.
This was stated clearly on each item listing. The customer never contacted our **************** Team to request an exception for her to return the items.
I have manually initiated a return for all 3 items that were delivered to the customer, for a full refund. As there is an open dispute I have also canceled and refunded the last item
which was ordered as a "Pre-Order Item" We are happy to issue a full refund for the items pending they are all in brand new, not worn, not used, not laundered, selling condition
with all Mia ****************** hang tags still attached.Initial Complaint
Date:11/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order with Mia Belle girls on September 25. They charged me for my order but according to thier portal it was never fulfilled. I have tried contacting them numerous ways and no response.Business Response
Date: 11/18/2024
The item in this order shows on our website as a Pre Order Item not expected to ship until late November.
We have now canceled this order and issued a full refund. Please note that I was unable to locate any incoming emails regarding an issue with this
order or questions regarding the estimated arrival.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.