Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date: 10/4/24 Amount: $30.61 I placed an order for a Halloween costume on 10/4. The product said it was in pre-production with an expected ship date of 10/11. I emailed customer service on 10/14 asking for an update and only received a computer generated response. The email stated to reply yes if you needed addition assistance so I took that action. Again, no response. Their site states they are receiving a high volume of emails (probably because they are not updating their customers) and to expect a response in 2-3 days. Ive been waiting 5 days with no update or resolution. The lack of customer service and basic communication is appalling and unethical.

  

  Business Response

  Date: 10/21/2024

  Good Morning We apologize for any inconvenience or delay. 
  When I look at this order it shows that it was canceled and refunded in full. 
  Thank you>

  Customer Answer

  Date: 10/21/2024

   
  Complaint: 22444569
  
  I am rejecting this response because:

  The order was canceled and refunded after this message was sent. 8:06 am on 10/21 to be exact. No proactive communication or action was provided by the company so their resolution is deceptive. They didnt respond to my multiple attempts at resolution or to just receive an update. Id like my order and to know when to expect it, not just a cancellation email. If you cannot fulfill your original timeline, an update to the consumer is a basic business practice. If you cancel, a note with an explanation is also expected. 
  
  Sincerely,
  
  *** ********

  

  Business Response

  Date: 10/21/2024

  This order has been canceled and refunded. 
  The only thing that I did this morning, was resend the cancellation notification email. 

  Customer Answer

  Date: 10/21/2024

   
  Complaint: 22444569
  
  I am rejecting this response because: deceptive communication.

  You did not resend a cancellation email. This is the first Ive been notified the order is canceled after 3 attempts for an order update or any communication from the business after missing the ship date. 
  

  I have all emails and am happy to submit to BBB for further review. A photo of the cancelation email the business is referring is attached. 

• Initial Complaint

  Date:10/18/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 8/23 for several items. I understood that various items would be delivered at various times because of pre-order, over seas order and whatnot. 1 of the items had a ***** ship window. It has been 8 weeks since I ordered. I emailed them 10/11, 10/15 and 10/18 with questions regarding this item. No response.

  

  Business Response

  Date: 10/21/2024

  Good Morning. We apologize for any misunderstanding. 
  In researching order #L37787 I see 11 items were ordered. 
  10 out of the 11 items have been confirmed as delivered on different dates and by different shipping carriers. 
  I did see that 1 item had not been shipped: Girls Cutie Cat Embroidered Sweatshirt
  I found that our system sent an email regarding this item on September the 9th explaining that this item was no longer available and was out of stock
  That email contained a link where customers can choose either a refund or a store credit for 20% over what was paid for the out of stock item. 
  It looks like maybe the email was somehow missed in their inbox by the customer. However, I have now canceled this item and issued a full refund for it. 

  Customer Answer

  Date: 10/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order was placed on 10/4 for my daughters Halloween Costume. I have not received any order updates and have emailed asking for assistance with no response. My daughter is so in love with this costume and I would like for it to be shipped **** with guaranteed delivery before Halloween. I am so disappointed and disgusted by the fact that I need to make a report here in order to get a response.

  

  Business Response

  Date: 10/18/2024

  Good Morning. 
  This order shows in our system as canceled and refunded in full

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered my daughter's Halloween costume on September 15th with an ETA of October 15th. It's now 10/17 and I haven't gotten an updates. I need the costume to make sure it fits ahead of Halloween, no updates past delivery date is unacceptable. I would be very hesitant to order from this company.

  

  Business Response

  Date: 10/18/2024

  Good Morning. 
  When I look at this order in our system, I am shown that it was canceled and refunded in full. 

  Customer Answer

  Date: 10/18/2024

   
  Complaint: 22438485
  
  I am rejecting this response because: your business continues to be very deceptive. Not only have you never refunded or cancelled my order, someone responded back to me today saying the order is on the way, but the screenshot I have provided shows it has not shipped yet. I'm in the freight business, you can not blame the hurricanes on this as they have been minimally disruptive to Florida supply chains. Shame on you considering the damage done to other parts of the country that you are taking advantage of.

  I will be reporting this transaction as fraudulent to my bank. I like to support small business,but the lies are extreme and the fraud and or incompetence even more bizarre. 

  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 10/18/2024

  This order was refunded an hour ago by me. 

  

  Business Response

  Date: 10/18/2024

  Nobody here has replied to you. I am not sure who you received a reply from but your order shows 1 incoming email that is awaiting a reply.

• Initial Complaint

  Date:10/17/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I can not get a hold of anyone from *** ***** baby! Ive emailed several times. There is no working phone number to talk to someone about where my order is!!!!!!!!!!

  

  Business Response

  Date: 10/18/2024

  The items in this order show on our website that they are "Pre-Order" items not expected to be shipped until December. 
  This was also explained in the order confirmation email that we sent. 
  We have now canceled this order and issued a full refund. 

  Customer Answer

  Date: 10/18/2024

   
  Complaint: 22437568
  
  I am rejecting this response because:
  I emailed them several times, they have no phone number to call. They could have simply provided a response however only reach out to the BBB after a complaint 
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 10/21/2024

  The order has been canceled and refunded in full. We apologize for any inconvenience you have experienced. 

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased s Halloween costume for my daughter on Mia Belle Girls website on 9/30/24. I paid $60.50 via my credit card. After 3 weeks no delivery has been made. I have emailed their customer service email 5 times requesting order status details without response. No phone number listed on their website, and when I call the number on the BBB site it says no longer in service. When I called the phone number listed on my credit card statement it's for a completely different company "Miami water services." I continue to receive marketing emails from the company, but there is 0 customer service and I have yet to receive my product. I request a 100% refund and I also would like BBB to look into shutting this false company down.

  

  Business Response

  Date: 10/18/2024

  Good Morning. 
  The customer's version of events are not accurate. 
  Our **************** Team replied to her emails explaining that we could not locate an order in our system with the email address she provided. 
  However, that is because there are 2 separate accounts created on our website by this customer. The email address that she contacted us with shows this 
  person as a customer for 10 days that had never placed an order with us. 
  The second account I located was created using email address: *********************************************************
  Order #L62877 This order has now been canceled and refunded in full. 
  An order canceled and refunded email notification was automatically sent to:  *********************************************************
  I have provided screenshots of both accounts, the email response sent by our **************** Team, order canceled email that was sent today 
  

  Customer Answer

  Date: 11/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:10/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my initial order September 2nd, to have waited over 45 days for my order to arrive only to see the wrong item was sent. There is no customer service number to call, only email which I had sent an email to customer service explaining the issue over a weeks time. This is for Halloween and an upcoming event therefore no time to re order, which customer service didnt even offer that option to try and remediate the issue by resending the correct costume, I was told to return the item which then said was ineligible for return. This was then escalated to a supervisor who did finally approve return of said ineligible item however at my expense to ship back. Requiring a consumer to pay shipping at no fault if their own is unacceptable. I would like my order refunded in its entirety. As a business when the error is made on your side it would behoove you to remediate the situation so as to not loose future customers. Unfortunately this was a terrible experience.

  

  Business Response

  Date: 10/17/2024

  Good Morning. 
  The information provided by the customer is totally inaccurate. We provided the customer a link to our Customer Return Portal on several different occasions via email. 
  The customer in the end never initiated the return for this order, and basically just demanded we provide her with a full refund and she keeps the item. Please see screenshots. 
  We do not charge customers for returning orders. Our return portal emails each customer a USPS prepaid return shipping label once the return has been initiated. 
  We do not issue full refunds for orders because a customer receives the wrong items. These items must be returned. 
  As the customer chose not to initiate their return, I have initiated the return of this order on her behalf. Please find the attached USPS prepaid return shipping label
  and return authorization  barcode form that should be included with your return items. Your return information and instructions, return label and return authorization form 
  has also been emailed to you. Once we receive this return back in brand new, not used, not worn, not laundered, selling condition we will issue a full refund. 

  Customer Answer

  Date: 10/17/2024

   
  
  Complaint: 22429921
  
  
  
  I am rejecting this response because: 

  I appreciate the return label however do not agree to line item #6 which indicates the item may be credited or exchanged, and if exchange is approved a store credit is given. Please update that line to reflect a “refunded” will be received. 
  
  
  
  Sincerely,
  
  
  
  Jodi Tardo

  

  Business Response

  Date: 10/17/2024

  I have already said you would be refunded in full when we received and process your return. 
  Those are generic return instructions automatically sent to all customer that initiate a return. 
  Some of our customers choose store credit instead of a refund which is why that line is there 

  Customer Answer

  Date: 10/17/2024

   
  
  Complaint: 22429921
  
  
  
  I am rejecting this response because:
  
  Where in writing did you say it was going to be refunded? I received no correspondence stating that. Send that in email please so I have it for my record. 
  
  Sincerely,
  
  
  
  Jodi Tardo

  

  Business Response

  Date: 10/18/2024

  Please note that even though I initiated the return for both items in this order on behalf of the customer yesterday and provided all the return information here, 
  this customer has gone back to our return portal requesting another return shipping label I have resent all information needed for her to mail this order back to us to: [email protected]
  which is the email they provided during the checkout process

• Initial Complaint

  Date:10/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 4 dresses on 9/24. As of 10/16 I have only received 1 of the dresses. Another one has shipped but hasn't moved from ******* since the shipping info started. The other 2 dresses haven't shipped at all. I was hoping to have these for Halloween and now I'm getting nervous. The delivery time was supposed to be ***** days and it has been 3 weeks and half my order hasn't even shipped yet. I've contacted them via email twice without a response (their contact method via their website). I'm frustrated at the lack of updates and lack of replying to email. I just wanted the dresses I ordered.

  

  Business Response

  Date: 10/30/2024

  Hi We apologize for any delay in our reply. I must have missed this in my inbox when you first sent the email. 
  However, the customer's version of events are not accurate. 2 dresses were canceled from this order on 10/22 and a $56.00 refund was issued. 
  The other 2 dresses were shipped separately 
  USPS: ********************** Delivered 10/16
  USPS Tracking Link: *************************************************************************************************************************
  Package 2: USPS 9261290339719900732763 Delivered 10/8
  Package 2 USPS Tracking Link: *************************************************************************************************************************
  The customer has not opened up a return request for these 2 items, using our Customer Return Portal. I have manually initiated a return for both items that were confirmed as delivered. 
  Once we receive the items back in brand new, not worn, not used, not laundered, selling condition, we will issue a refund for the items. 

  Customer Answer

  Date: 11/14/2024

  The refunded my money as they stated, a month after I asked and after this complaint was originally made. They ignored me repeatedly which is why I ended up making this complaint but yes, it has since been resolved. I don't appreciate the comment that my facts aren't accurate though, this complaint was made first, which is why i'm assuming they finally responded. 

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Halloween costume and it said it would be shipped early October with delivery on October 11th. Its now mid October, I have sent 3 emails asking where my order is, when it will be shipped as it guaranteed delivery before Halloween. The website says not fulfilled. There is no one answering emails or concerns for customers. This is unacceptable for a business and this store is a total scam. I want my order but if they are not planning on shipping it I want an immediate refund.

  

  Business Response

  Date: 10/16/2024

  Good Morning. This order has now been canceled as requested in this dispute. We apologize for any inconvenience. 

  Customer Answer

  Date: 10/16/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22427987, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Amanda Martin

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order over a month ago on September 14, 2024 and still have not received it. The tracking information has never updated and still says in production. When I ordered the product it said it would ship on September 24th! I have tried several channels of communication to get in touch with the company and have received no response! This was my daughters Halloween costume and at this point wont come in time. I just want my money back now at this point. This company has terrible customer support.

  

  Business Response

  Date: 10/16/2024

  We have now canceled this order per the customer's request in this dispute.