Complaints
Customer Complaints Summary
- 280 total complaints in the last 3 years.
- 138 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/23/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order on 9/16 for a Halloween costume plus the wig. I received the wig, shortly after my order but as of today 10/23, I have not received the remainder of my order. Online tracking shows the ordered is still waiting to be fulfilled. I have tried emailing multiple times without any response. This is very poor customer service on their end. To still be waiting for my item for over a month is unacceptable.
Business Response
Date: 10/23/2024
I have canceled the costume and issued a refund for that item.
However, I did not see that a return was initiated for the wig in our return portal.
I have manually initiated a return for the wig a moment ago. Please find the attached prepaid **** return label and a return authorization
barcode form that should be included with the return. Once we receive the wig back we will issue a full refund for that item.
Please note that we are not able to accept returns for items that have been worn, used, laundered or are no longer in selling condition.
Items returned that are not in selling condition will be rejected. Thank youCustomer Answer
Date: 10/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ********Initial Complaint
Date:10/22/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order for a Halloween costume. I never received the costume. Only the accessories were shipped & received. They do not respond to emails. I have requested a refund. I have also called numbers that were listed. No help was provided. I just want my money back.Customer Answer
Date: 10/22/2024
Emails sent to Mia Belle Girls.Business Response
Date: 10/23/2024
This order has been canceled. However, the statement made by the customer that we do not reply to emails is absolutely false.
Our **************** Team has been replying and going back and forth with the customer via email since 10/12>
Every email sent by the customer has received a reply, except for the email sent yesterday. Please note the customer never once
requested to cancel the item. However, I have now canceled that item and issued a refund.Customer Answer
Date: 11/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Please note- My emails were not answered. I asked questions that were simply not answered. Repeated emails were sent. I explained that the costume was needed prior to Halloween for a Halloween party & the costume was delayed with their estimated time of shipping being past due with no new date provided. Not using this business in the future.
Sincerely,
***** ********Initial Complaint
Date:10/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order for Halloween costume placed on 9/8/24. Did not receive order until today 10/22 and needed to purchase my daughter a different Halloween costume due to uncertainties if we would receive. ************* number was invalid and there is no way to get in contact with live person. Will not refund my money.Business Response
Date: 10/22/2024
That is not accurate. We provided a **** prepaid return shipping label today, when the customer initiated this return> AND this return was initiated by the customer for a refund!!
I am not sure what this person is talking about!!!! Please see screenshotsCustomer Answer
Date: 11/06/2024
Complaint: 22459853
I am rejecting this response because:
I have not received a refund, on what day was the refund processed? I reviewed my credit card statement and do not have a refund from this company.
Sincerely,
***** ********Business Response
Date: 11/08/2024
Hi.
We never stated we issued a refund. What I said was at the time of your Better Business Bureau dispute, we had already provided you with
a **** prepaid return shipping label to return the items to us for a refund. I have issued a refund a moment ago for the 1 return item that shows
tracking stating it was delivered to us.Initial Complaint
Date:10/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order 2 months ago for a halloween costume that has still not arrived. **************** will not longer respond to my emails.Business Response
Date: 10/22/2024
The customer's version of events are NOT accurate.
This order is for 1 costume and several costume accessories.All items were shipped in multiple packages
#1 **** 92612903269827100005444954 Delivered on 10/19 had 1 pair of shoes
#2 **** 92612903269827100004470701 Delivered on 10/11 had fake eyelashes
#3 YunTrack and **** For Delivery: 9261290278833939314384 Has the costume and shows as in transit when tracked
#4 **** ************************** had the Feather Wrist Cuffs and Purple Crystal ******* Tights
All packages have been confirmed as delivered, except the costume which is in transit.Customer Answer
Date: 10/22/2024
Complaint: 22457588
I am rejecting this response because: as I stated, the costume has not been received. I paid for an item that I have not received and I want either the item or money back.
Sincerely,
******* *****Business Response
Date: 10/22/2024
THe costume is currently in transit with **** and shows as "PREPARING FOR DELIVERY" it has a **** estimated delivery of tomorrow 10/23
*************************************************************************************************************************Initial Complaint
Date:10/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order on 9/23 for a Halloween costume. It was originally said to ship on 9/24, but did not ship until 10/12. When I emailed and inquired, I never received a response. When the costume finally arrived, it smelled horrifically like dead fish, to the point it couldnt be worn. Additionally, the costume comes with a headband, which came snapped in half. The lights on it are also broken. I, again, emailed the company and got no response. Additionally, their website return center states this costume cannot be returned which seems extremely unfair since it came to me broken.Business Response
Date: 10/22/2024
Unfortunately I was not able to locate a return request that was opened.
I manually initiated a return for the costume in your order using our Customer Return Portal, and have provided the **** prepaid return
label and return authorization barcode form that should be included with your return item. This information was also automatically emailed to you
by our customer return portal.Initial Complaint
Date:10/21/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order on Wednesday, Oct 02. Credit Card was charged for 2 items and email sent confirming shipment.Since that date, I have gotten ZERO information about the status of the order and when it would be shipped. I have sent them at least 5 emails & also tried contacting them via Instagram - but have not had a reply. They continue to send me emails asking to purchase something, but won't reply to my customer service request.I would like a refund for my order at this point, as the products haven't shipped & they stated it would ship in a week.Business Response
Date: 10/22/2024
Good Morning. This order was canceled and refunded in full, as the customer sent us an email requesting to cancel the order.
Therefore, we canceled it at the customers request.Customer Answer
Date: 11/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*** *****Initial Complaint
Date:10/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, I placed an order with Mia Belle Girls for a Halloween Costume on September 28, 2024. It was guaranteed delivery prior to Halloween. I have checked the website repeatedly and my order is still unfulfilled even though expected delivery was October 4, 2024. I have emailed the company numerous times and have not received a response. I have tried calling to no avail and there is no other way to contact them. I hate to file a complaint, but with no information and no response from customer service for almost 2 weeks I dont know what else to do. I want the item I ordered delivered and before Halloween as guaranteed on their website. In fact, they still guarantee Halloween delivery as of today.Business Response
Date: 10/22/2024
Good Morning.
We apologize for any delay or inconvenience. When I look at this order in our system it shows as canceled and refunded in full.
We apologize for any inconvenience.Customer Answer
Date: 10/22/2024
Complaint: 22449942
I am rejecting this response because:My daughter desperately wants this costume for Halloween and I ordered it on time while it was in stock (see attached). I want the costume I ordered (the ****** Fearless Fringe Costume in a size 6y) shipped out immediately.
The response from this business is unacceptable. I want what I ordered and paid for. It is now 9 days to Halloween and this business has caused chaos in my life. Please rectify immediately.
Sincerely,
******* ******Customer Answer
Date: 10/22/2024
Hello,
The business I filed a complaint about lied in its response. They said the order shows as cancelled but they just cancelled it today (see attached picture). This is unacceptable as the order was active but then cancelled without my consent.
Business Response
Date: 10/22/2024
We cancel orders when a dispute has been opened. This order has been canceled and refunded in full.Customer Answer
Date: 10/22/2024
Complaint: 22449942
I am rejecting this response because:The business I filed a complaint about lied in its response. They said the order shows as cancelled but they just cancelled it today (see attached picture). This is unacceptable as the order was active but then cancelled without my consent.
Sincerely,
******* ******Initial Complaint
Date:10/20/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have ordered two flower girl dresses in late August.the items took ages to show up. Thats not the big issue thought..Order number L *****. Both dresses do not fit my daughter and I returned them for a store credit with *** ***** as per their return policy.and using their return label provided by email.The **** label tracking number shows delivered to the *** Belle address.I emailed them- several times to ask about the returned items so I can use that money toward other purchases but not a single answer. Basically the two dresses were received but their money was never provided to me to use to buy other items from them. We are talking about a total amount of $ *****. Very disappointed at the lack of responding. My last email to them was sent in Oct 8th. No answer so far.Business Response
Date: 10/21/2024
Good Morning.
The information provided by the customer is NOT accurate. The customer did order 2 Flower Girl Dresses.
However, she only requested to return 1 of the dresses. When I look at the Return Request for this order
I am shown that the return package was delivered to our warehouse on 10/3/2024 and was processed on 10/18
A store credit gift card was issued in accordance with our posted Return Policy in the amount of $149.99 + an additional 20%
However, I could not locate a return request for the second gownCustomer Answer
Date: 10/21/2024
Just to update you on the case. I have just received two emails from *** belle with a store credit for the flower girl dresses. Appreciate your help VERY MUCH!
***** Hammond
Initial Complaint
Date:10/20/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered 9/22/24 Ordered a ****** ***** dress for Halloween. They even sent me a request for a review. The item never reached the **** according to tracking. I never got the dress. They never respond to attempts to contact them. I emailed them about 6 complaints. We live rurally and have never ever had a problem with items left at the door. Never. Ever. I want the dress or my money back and the complainant registered at BBB and on line.Order Confirmation #L46127 Mia Belle Girls Logo Thank You For Order!Date: Fri, Sep 06 Order #: L46127 Dear ******,We're so excited about the cute styles you are about to receive! Here are your order details:Manage Order Shipment 1 of 1 Overseas Fulfillment: This item will be delivered in ***** business days order status Ordered Date Fri, Sep 06 Expected Delivery Mon, Oct 07 ****** Fearless Fringe Costume Dress Color: Gold Size: 7Y Quantity: 1 $49.99 Psst... here's a discount Congrats! You have been upgraded to VIP status from this order!Get 15% off by entering the code below on your next order:NEWVIP Copyright 2024 Mia Belle GirlsBusiness Response
Date: 10/21/2024
This order is currently in transit: Please ******** Tracking information.
*****************************************************************************************************************************It is currently with a **** Shipping partner, but **** shows tracking information
Customer Answer
Date: 11/09/2024
This response from the business was baloney. The package was never received by ****. Period. Ever. Even by the business own communications.Business Response
Date: 11/12/2024
THis order currently shows in our order system as refunded in fullCustomer Answer
Date: 11/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Nevertheless, this business is a rip off. They lie about filling orders and shipping, constantly and for every one. The only reason they refunded my money is because the BBB is involved. Their refund was made exactly when they reported to BBB and not before.
Sincerely,
****** ******Initial Complaint
Date:10/19/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed my order on September 29, 2024 for my daughters Halloween party. I have emailed them numerous times. Even regarding refunds which they are unable to give until you receive said package then go out of your way to return it. They said my daughters costume was shipping from their Florida warehouse, and I have yet to receive anything. I am currently sitting in the parking lot of my local post office praying for a miracle.Business Response
Date: 10/21/2024
This order is currently OUT FOR DELIVERY today with USPS
USPS Tracking Link: ***************************************************************************
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