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Business Profile

Internet Services

U2 Connect Now

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

This profile includes complaints for U2 Connect Now's headquarters and its corporate-owned locations. To view all corporate locations, see

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U2 Connect Now has 3 locations, listed below.

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    Customer Complaints Summary

    • 59 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/20/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      no contact with anyone from this place i have call multiple times today and no one will answer

    • Initial Complaint

      Date:12/14/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Service was hit and miss every month would work for a week then off for 3 weeks never able to get ahold of customer support when did get ************************ I was told they were forwarding my issues on and I would be contacted to never be contacted.I turned my Service off in June and got billed for July and August trying to contact customer support for 4 months to get a refund and still have had no luck. This company is a joke

    • Initial Complaint

      Date:11/09/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had internet service for several years. On September 20, 2022 I suddenly had no internet and auto pay transaction was completed on September 18, 2022. I got no answer on their only phone line and had to chat as a new customer and was told this company is no longer on the **** network. I was never informed.My payment was for $99 and I had 2 days of service. I was left scrambling.I submitted the online form several times. This week I have a past due bill for $198 when I have no service. I have copies of of my chats and e mails. I was told nothing needed to be returned via chat. I have requested their RMA form to return equipment if that is why I am being billed. I have sent a certified letter this week since I can't get assistance as their phone never gets answered. This past due bill is outrageous. My account even lists wifi not available.No response to multiple cancelation requests when the company discontinued working with ****.

    • Initial Complaint

      Date:11/08/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      September 28th U2c offered high speed internet so I ordered it. It cost me 157 dollars and I have not received any service from this company nothing I have a email that proves that they are supposed to refund my and cancel my account

    • Initial Complaint

      Date:10/31/2022

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Charged me 99 dollars on 9/19 for service, two days later my service was disconnected (along with others in my area) found out they do not use **** so I called several times phone rings then goes dead. Spoke to someone via chat they were going to send me a new router. Paid 159 dollars on 9/22 . Nothing has arrived. Phones are still down , websites is down . Sent messages via ******** and messenger and no response. I just want my 258 dollars back . Several in my area that use them have the same issue with them . I sent them a letter as ******** postal service on 10/23 . No response. I have tried daily several times to contact them. I just want my refund

    • Initial Complaint

      Date:10/31/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      U2connect has been ripping me off they charge me for services knowing there services was not working won't give me any resolutions over months won't respond to messages or phone calls but if you use someone else name trying to sign up for services they will respond

    • Initial Complaint

      Date:10/29/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to get in touch with the company via phone and email to no avail to communicate my problem about not having internet service for a week now and I feel like I'm being ignored! Please Help!

    • Initial Complaint

      Date:10/25/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had U2 connect for over a year and about 2 months ago, my service stopped working . I called U2 Connect and had a tech trouble shoot and it didnt work . I tried calling and the phones would put you on hold and drop the call , that happened over and over . I tried emailing and never got a response . About a month ago I got a bill for the month , I called and emailed again and finally got a response by phone . I returned the equipment about 2 weeks ago and thought it was resolved, WRONG ! Billed again so I have paid $198.00 for service I dont have .

    • Initial Complaint

      Date:10/14/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **************** stopped working week of 9-18-2022. I've tried every form of contact available since then (call, email, ******** comments on U2C posts, ******** Messenger, filled out service cancellation form on website multiple times) and have yet to talk to a person or receive any type of response. I call and either get busy signal or sit on hold until their phone system auto hangs up the call. I want a pre-paid label to send the equipment back and I will not be paying my last bill as I haven't had any service in the last month.

    • Initial Complaint

      Date:10/10/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had cellular inter net service with U2 connect for about a year or more. Untill after September the my September 19 2022 payment went thru . All the sudden me internet connection was gone. I called many times and get no answers. The service just hangs up. I have tried emailing them and get no response. Yes they still adtervise on FB. I even messaged them on instant messenger. And have had no success at getting a this resolved. .I want my money for the month of September back $109.00 due to no service .

    U2 Connect Now is NOT a BBB Accredited Business.

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