Reviews

Review Details

• Review fromPhillip L

  Date: 10/21/2024

  1 star
  WORST moving experience I've ever had!!! ...so many things went wrong and they never seemed to have considered us as their customer. The actions ********************** took was dishonest, mis-communicated, and completely unprofessional. The most horrible part is I'm a single father of 3 young kids and moving from ** to ** was already very difficult for me and my children. 24/7 trapped me into a cost increase that was almost TRIPLE what we were quoted AFTER the truck was already loaded. Super inconsiderate and I plan to write many more of these reviews and formal complaints (BBB complaint form is next!) so other are not hurt like we were.

• Review fromKhem J

  Date: 09/23/2024

  5 stars
  We recruited 24/7 logistic services to pack our 1 BR condo and move to a 2 BR in ****************. We had gathered a lot of stuff living there 5 years and this group were proficient, gracious, cautious, and effective with pressing and moving our possessions! The people who were in our apartment wore masks the entire time (7.5 hours complete). The amount we paid was really a few hundred not as much as what was initially cited and the group was fabulous at advice along the way. They wrapped everything CAUTIOUSLY and IMPROBABLE our past moves as a whole, everything showed up in a similar condition - without even a scratch. I would 100% recommend their services to everybody I know and will be feeling better to utilize them in the future later on!

• Review fromJason M

  Date: 08/27/2024

  1 star

  Jason M

  Date: 08/27/2024

  Very horrible experience! Paid $20k just to have them destroy everything! What a scam!!! Didn't receive inventory when they picked up, took more than three weeks to receive our stuff. They were supposed to arrive on a Thursday and then called after banks closed on Saturday saying they would be there on Sunday and then didn't show up until Monday. EVERY box marked fragile had been crushed, every piece of furniture that they move was scratched and about half of the furniture was broken beyond repair, my brand-new chest toolbox was dented and bent, stuff was piled on my motorcycle, and it was all scratched up and dented. Every plastic bin that we packed stuff into had the lids broken. Nothing was packed into the truck neat and square everything was just packed in at whatever angle they could get it in causing legs of tables and chairs to be snapped off completely. They made ABSOLUTELY no effort to take care of our stuff at ALL!!! I would not recommend this company at all! Save your money! It would have been better to just get rid of our stuff and buy new after the move.
  

  24/7 Logistic Services, LLC

  Date: 09/18/2024

  Hi *****,
  We sincerely apologize for your experience and any frustration you may have encountered during your move. We understand how stressful moving can be, and we take all customer concerns seriously.
  In evaluating your claim, we see that you opted not to purchase additional insurance coverage, which would have provided more extensive protection for your items during transit. We offer this option to all customers to ensure they have the coverage they need for potential damages, and we regret that you declined this added coverage.
  We acknowledge that some of your furniture sustained damage, and we are committed to addressing those specific issues. However, many of the photos you provided showed undamaged items inside packed boxes, which leads us to believe that the packing of your belongings inside the boxes may not have been handled as carefully as needed packed by owner. While we do our best to transport goods safely, accidents can happen, and thats why we offer coverage options.
  Regarding the scheduling concerns, its important to note that your items were delivered within the expected window that we provided both verbally and in writing. In fact, your delivery was ready earlier than anticipated, but since you were not prepared to receive it, your items needed to be stored temporarily. We do apologize for any perceived inconvenience, but the delivery fell right in line with the typical time frames explained to you.
  We would like to reiterate that your total move cost reflected the size of your shipment and the distance between your origin and destination. While we understand your frustration, our pricing is based on industry standards and factors specific to your move.
  We are more than willing to work with you to address any valid damage claims within the coverage you selected. Please reach out to our customer service team so we can resolve this matter and ensure that the process is as smooth as possible moving forward.
  Thank you for sharing your feedback.
  Sincerely,

• Review fromTom P

  Date: 07/16/2024

  1 star

  Tom P

  Date: 07/16/2024

  Scam Alert:* They offer a coupon to beat the competitor by 10% and do not honor it. * They say they give you a binding estimate contract to move, they under bid it and then raise the price by $7,300 when you have no other option. * The ******* got to our house and did a walk through and told us we would have to pay another $500 for the bulk fee for the safe. It should have been added to the second bid. *We were told our items would be the only items on the two trucks (NOT TRUE). The second truck was a quarter full with someone elses possessions. *There was no inventory on our household boxes being packed and loaded on the truck that had someone elses furnishings on the load. How do I know how many boxes I actually had? How do I know everything got on the truck? How do I identify what box broken items were in? *Most boxes were not identified with what room it came from or the stuff that was packed and what was in it. It took me 1 week to find my coffee maker and 2.5 weeks to find my computer. *Many larger boxes were used and only packed half full. There was even one large box that was empty, taped up and loaded on the truck and delivered. Many wardrobe boxes were used and none of them had used the bars to hang the clothes. The clothes were just thrown in boxes and boxes weighted more than 200 lbs. They found ways to inflated the volume of the shipment because they charge by the cubic foot. ******* called us out and said that we were at our limit of volume, even though we had agreed on a full move. The truck had at least 500 cubic feet of room left on it. He said it would cost another $2,000.00 more to fill the truck up full. Even after we negotiated a new deal with their VP of marketing, locking in a set price for a full move regardless of volume. A total lack of communication from their office to their crews. The packing crew had half full boxes, one completely empty box, anything they could do to inflate the volume and raise our costs.
  

  24/7 Logistic Services, LLC

  Date: 07/19/2024

  Thank you for providing your experience. We hope the following bullet points and summary help the customer and others reading understand the situation better.
  
  
  1. Coupon Not Honored: We understand your concern regarding the price match or beat policy. Our policy is designed to offer the best rate compared to our competitors before booking. We offer this price match up until the day of pick-up but cannot apply it to completed moves.
  
  
  2. Binding Estimate: A binding estimate means the cost is fixed based on the specific items and shipment size listed. This estimate does not cover additional items or changes beyond what was initially agreed upon, which is why any increase in items or size affects the final price.
  
  
  3. Bulk Fee for Safe: There was a human error, and the bulky charge for the safe was missed in the initial estimate. This was corrected on the day of pick-up, and the fee was absorbed by us, with no additional charge to you.
  
  
  4. Truck Exclusivity: An exclusive truck option was not selected in the estimate. This option is available upon request at an additional cost. Despite having additional items, we honored the estimate for ***** cubic feet and moved a total of ***** cubic feet at no extra cost.
  
  
  5. Inventory List: An itemized inventory list, or manifest, was provided as part of your bill of lading. This list includes all items and boxes, ensuring everything was accounted for during the move.
  
  
  6. Box Labeling: We apologize for the inconvenience. Typically, we label each box with the corresponding room, but due to the increase in items and the need to complete the move promptly, some boxes were not labeled. Instead, they received color-coded stickers referencing the piece count.
  
  
  7. Box Packing and Weight: We apologize for any inconvenience caused. There was no evidence to support the claim that boxes were only half full. We did not receive any photos or claims regarding this issue. Due to the increased item count, wardrobe boxes were packed without bars to save space and avoid additional costs. Furthermore, if boxes were only packed halfway, there would be crushed and damaged boxes from basic stacking. Boxes not properly packed will not maintain their shape, causing boxes to become crushed and potentially causing stacks to fall, which could trigger a domino effect on a truck in motion. This is one of the many reasons people hire professional movers like 24/7 Logistic Services. We provide professional packing, wrapping, blanketing, and stacking.
  
  
  8. Volume and Additional Charges: The timeline of this complaint is inaccurate. Upon arrival, we found 732 pieces instead of 542 and informed you of the additional cost. The issue was resolved with the manager, and we honored the agreed-upon price, even accommodating extra items at no additional cost.
  
  
  9. Communication: We have addressed communication issues in previous responses. Measures are taken to ensure clear communication between our office and crews to avoid such issues.
  
  
  All in all, we came to an agreement and successfully completed the move. We have not received any notification of damage, so we assume all items arrived in good condition. The primary concern raised was the price increase, which resulted from the addition of items not initially listed. Despite conducting visual inspections twice, during which we were informed that many items were not to be included in the move, additional items were requested on the day of the move. 
  
  As a business, we have costs associated with each move, and like any moving company, we charge based on the items selected for the move. We are unable to accommodate additional items for free. Unlike some other moving companies, we were ready and prepared to assist with the additional items. Other moving companies may have not had the truck-space, time, manpower, or simply the ability to accommodate the request at the time of the pickup. Also, on the topic of price, the total amount of discounts has not been presented, which was almost $*****. With $4395 on day of the move in addition to the $2,500 discount prior.
  

• Review fromElena B

  Date: 06/14/2024

  2 stars
  I picked this company when selecting quotes. They warned me about another company that I was going to hire, and so I went with them. I moved our stuff from ***** to *******. They quoted me 5000, so it wasn't awful. Considering their movers were going to move everything up 47 stairs to our high apartment. I went with the price.However, the only reason I hired movers at all was because I love some of my furniture pieces. Each and every single one of them, damaged. My small antique jewelry armoire, the corner completely smashed in. My modern coffee table, one of the drawers broken. Not to mention other things.The worst thing was, that they charged me and additional hidden $500 fee to send out a smaller shuttle instead of the large truck. They said there is no clearance for that truck. That was a load of BS. There are semis traveling through our main road all the time. Additionally, I got approval from our landlord and they still didn't do it. The movers were hard working but a third party company. The owner here just hired some random movers from ********. So those guys did all the hard work, probably maybe got 1000 bucks if that. And the owner pocketed the rest. Not to mention they asked for a tip. I gave them $50 because I knew that the owner was slummy and didn't take care of them like he should. But you shouldn't have to tip on a 5K plus service.I gave 2 stars instead of 1 because a couple of their admins were nice. ***** and ****** I think. And also, it was still a decent price moving all that distance. But would I use them again? No.

• Review fromAnnette S

  Date: 05/09/2024

  1 star

  Annette S

  Date: 05/09/2024

  BEWARE OF THIS COMPANY! THEY ARE VERY MISLEADING! ON 4/29 I REQUESTED SERVIVES FOR LONG DISTANCE MOVE AND I WAS TOLD BY ********************* THAT THERE WAS AVAILABILITY ON THE *** THAT I NEEDED SERVICES AND ON THE *** BEFORE AND THAT SOMEONE WOULD CALL ME AT A LATER DATE TO CONFIRM THE EXACT *** AND ****. AFTER HE GAVE ME THE ***** I TOLD HIM THAT I NEEDEF TO CALL A FEW MORE COMPANIES TO GET EDTIMATES TO COMPARE. HE ASSURED ME THAT I WAS GETTING THE BEST ***** AND THAT I WOULDN'T BE ABLE TO FIND A LOWER ***** ANYWHERE ELSE FOR THE SERVICES THEY PROVIDE! I WISH I WENT WITH MY GUT AND CALLED OTHER COMPANIES AND RESEARCHED THIS COMPANY FIRST BEFORE SIGNING WITH 247 LOGISTICS! I DIDNT SPEAK WITH DISPATCH UNTIL MAY 6TH! IN THE MEAN**** I HAD BEEN TRYING TO GET IN TOUCH WITH SOMEONE TO CONFIRM MY MOVE *** AND **** AND COULD NOT GET A RESPONSE! **** FROM DISPATCH WENT OVER MY LIST OF ITEMS AND I INFORMED HER THAT I NEEDED TO ADD SOME ITEMS. AFTER ADDING THE ***** WENT UP AN ADDITIONAL $2,000! I INFORMED HER THERE IS NO WAY ME AND MY HUSBAND COULD PAY THAT AND THAT WE WOULD LIKE TO CANCEL! SHE INFORMED ME THAT BY **********, I WOULD FORFEIT MY DEPOSIT WHICH WAS 745! SHE ALSO STATEDA MANAGER WOULD BE GIVING ME A CALL. I SPOKE WITH ******* ON 5/8 AND HE STATED THAT SINCE I DIDNT CALL 10 ***S BEFORE MOVE DATE THAT MY DEPOSIT WOULD NOT BE RETURNED! FIRST OF ALL I HAD BEEN CALLING AND TEXTING TRYING TO CONFIRM FROM 4/30 TO 5/4! SECOND OF ALL THERE WAS NEVER A 10 *** WINDOW FROM THE **** I CALLED ON 4/29 TO THE *** I NEEDEF SERVICES BY, 5/8! I MENTIONED TO ******* THAT ********************* NEVER MENTIONED THAT I HAD ** NUMBER OF ***S TO CANCEL BEFORE I COULD GET MY DEPOSIT BACK! HE STATED THAT I SHOULD HAVE READ MY CONTRACT! I TOLD HIM THAT THE REFUND POLICY SHOULD HAVE BEEN MENTIONED BY ********************* PRIOR TO ME SIGNING! THIS COMPANY WOULD RATHER LOSE CUSTOMERS THAN GAIN CUSTOMERS! I JUST WANTED MY DEPOSIT OF 745 BACK BECAUSE I FEEL THAT ********************* WAS VERY MISLEADING!! I RATHER GIVE NO STAR!
  

  24/7 Logistic Services, LLC

  Date: 05/10/2024

  We would like to apologize for any inconvenience that the customer may have experienced. It is never our intention for our customers to be less than satisfied with our services.

  Per our Estimate governing this move, we have up to 21 business days from our first available date to deliver the shipment. Although we work very hard to meet our customers' requested pick-up and delivery dates, sometimes it is not always an option for a variety of reasons which makes the logistics of the moving industry complicated and unpredictable.

  A Binding estimate is an estimate which is binding on both the customers and the carriers whether based on cubic feet or weight. Both the customer and the carrier agree that for the services described in the estimate, the charges will be as disclosed. Binding estimates if based on weight do not require a weight ticket and will not change according to the weight of the shipment regardless of the result of the weighing. The only way to change a binding estimate is to write a revised binding estimate that automatically cancels out any previously given binding estimate. For example, if the original service order changes and more items and / or more services are requested to be shipped or performed by the movers, then a new Revised Binding Estimate must be issued to include the new charges resulting from the added items and services. The revising of an estimate must be due to a change of order which results in a change of charges. Weighing of shipments and adjustment of charges accordingly is only an option with a non-binding estimate.

  Per federal regulations, the carrier must provide a revised non-binding estimate to include all additional items and services and bill the difference in charges after delivery in 30 days. Since you received a non-binding estimate, the carrier is only permitted to collect no more than 110% of the estimate at the time of delivery. Your carrier is then required to bill the difference after the delivery.

  Per the cancellation policy, as it appears on our estimate before and after booking the move, to which the customer has agreed and signed, the customer must notify us 10 business days or less ahead of the move date for a partial refund. If services are canceled 7 business days or less from the originally scheduled move date the customer shall forfeit prepaid deposits.

  If the customer fails to notify us according to the cancellation policy, our agreement clearly states that they may forfeit the deposit. Since the customer has failed to notify us before 10 business days of any changes to their schedule or that they wish to cancel the services, we must maintain our position in this matter.

  We regret the customer felt the need to post this review and trust they are now able to better understand our position in this matter.

• Review fromAmy W

  Date: 05/06/2024

  5 stars
  This company was amazing. The movers arrived on time even a bit early. They were SUPER QUICK to move everything in and out and the movers were very nice people. We are so happy with them. We will use this company again. Highly recommended.

• Review fromAlves P

  Date: 05/06/2024

  5 stars

  Alves P

  Date: 05/06/2024

  They did a great job. They completed the job in just UNDER SIX HOURS and nothing broken. They have ideal professionalism and punctuality. We have had some bad experiences with other movers in the previous years but I'm so happy to say that this is the best moving company. I would highly recommend them.
  

  24/7 Logistic Services, LLC

  Date: 05/06/2024

  Thank you so much for the kind words. We love hearing how quick, efficient, and professional the team was! Thanks again!

• Review fromPat N

  Date: 05/04/2024

  1 star

  Pat N

  Date: 05/04/2024

  Beware of this company. They dictate to the claims service they use what to offer for damaged and missing items based on their "contract" and the type of insurance you choose. I don't think their is any independence with 24/7 or their claims processor with regard to the clients interests. After we submitted a claim, they offered us one low ball amount and after we challenged it, they lowered it to an even more ridiculous offer ! Simple fact..they had custody of our belongings and many items were damaged as well as "missing" or stolen. These are demonstrably provable. Their offers were a slap in the face to us and a disgrace. Many of the items were of extreme sentimental value. Beware of their pricing tactics as well from beginning to the final contract. It will be a BIG surprise when you get the final amount. I will be letting many of my friends, family and clients (including ********************** of major companies) to NEVER use these folks. In my opinion, they are not a good option for a move, especially long distance. I am sure there are more upstanding moving companies than these folks. Do your research on these folks. My suggestion is to look elsewhere. Pat and ****.
  

  24/7 Logistic Services, LLC

  Date: 05/08/2024

  First, we would like to apologize for any inconvenience the customer has endured during the move. It is never our intention that customers will have a less-than-satisfying experience.

  We offer customers free-of-charge coverage of $0.60 per lb. per article as required per federal regulations. Any additional coverage is not free of charge and must be paid for. The office was not contacted by the customer at time of pickup to discuss the fact that the driver is not allowing the customer to choose a Full Value Protection. If the customer had contacted the office at the time of pickup or even during the time between the pickup and the delivery which took 20 business days, we could have made the changes to the Bill of Lading governing their move. Most customers do choose the $0.60 per lb. per article as it is free of charge and helps keep the move costs lower.

  Per federal regulations, the carrier must offer two levels of liability. IT IS NOT INSURANCE. The Full Value (Replacement) Protection covers for the full replacement of an article or the repairs of it, whichever is lower. The 60 Cents option is the basic liability coverage which is based on the weight of an article (regardless of its value) and is provided free of charge.

  A Binding estimate is an estimate which is binding on both the customers and the carriers whether based on cubic feet or weight. Both the customer and the carrier agree that for the services described in the estimate, the charges will be as disclosed. Binding estimates if based on weight do not require a weight ticket and will not change according to the weight of the shipment regardless of the result of the weighing. The only way to change a binding estimate is to write a revised binding estimate that automatically cancels out any previously given binding estimate. For example, if the original service order changes and more items and / or more services are requested to be shipped or performed by the movers, then a new Revised Binding Estimate must be issued to include the new charges resulting from the added items and services. The revising of an estimate must be due to a change of order which results in a change of charges. Weighing of shipments and adjustment of charges accordingly is only an option with a non- binding estimate.

  Per federal regulations, any additional items and services requested that were not included in the original estimate and may result in additional charges require that the movers provide a revised binding estimate which automatically cancels any previous estimates. The customer was provided a revised binding estimate which included all requested additional services prior to the loading of their goods to which their signature attests.

  We understand that the delivery time can be very stressful and chaotic. However, when the movers are ******* to bring furniture and boxes into the residence, they still need the customer to sign the documents which is when the control is given back to the customer. At that point, the customer can require the movers to help identify items by their stickers and count for boxes. It may not be the easiest task to complete and that is why the customer has 9 months to file a claim. However, that does give the opportunity to check main items and at least count them to verify quantity. Damages can later be documented by supporting pictures.

  It is also indicated in the Original Estimate document that if the customer experienced any loss, damage, delay, or overcharge after the move, all claims must be submitted in writing to CSI within 9 months of the date of delivery.

  We're sorry that the move resulted in missing and damaged items. However, the customer was already sent to our claims service partner, CSI, to submit the necessary claim as required by law. The claim was already analyzed based on the coverage of $0.60c per pound per article which was selected by the customer.  The items were compensated properly based on the coverage and we're waiting for the customer to accept the settlement.  Once the customer signs the release form, a payment will be sent to his mailing address.

  Per the Federal Regulations Code 49 CFR Part ***** - Filing of Claims: Claims shall not be voluntarily paid unless filed in writing and per filing requirements as provided in this paragraph and the Bill of Lading governing the move. ***** Filing of Claims: (a) Compliance with regulations: A claim for loss or damage to baggage or for loss, damage, injury, or delay to cargo, shall not be voluntarily paid by a carrier unless filed as provided in paragraph (b) of this section, with the receiving or delivering carrier, or carrier, or carrier issuing the bill of lading, receipt, ticket, or baggage check, or carrier on whose line the alleged loss, damage, injury, or delay occurred, within the specified time limits applicable thereto and as otherwise may be required by law, the terms of the bill of lading or other contract of carriage, and all tariff provisions applicable thereto. (b) Minimum filing requirements. A written or electronic communication (when agreed to by the carrier and the shipper or receiver involved) from a claimant, filed with a proper carrier within the time limits specified in the bill of lading or contract of carriage or transportation and: (b)(1) Containing facts sufficient to identify the baggage or shipment (or shipments) of property, (b)(2) Asserting liability for alleged loss, damage, injury, or delay and (b)(3) Making claim for the payment of a specified or determinable amount of money, shall be considered as sufficient compliance with the provisions for filing claims embraced in the bill of lading or other contract of carriage; provided, however, that where claims are electronically handled, procedures are established to ensure reasonable carrier access to supporting documents.

  We regret the customer found it necessary to file a complaint but trust that the above explanation enables them to better understand our position in this matter.

• Review fromCaleb O

  Date: 04/30/2024

  5 stars

  Caleb O

  Date: 04/30/2024

  The movers from 24/7 Logistic Services that picked up all the items were fast and VERY RESPONSIVE. Next day they picked up and they delivered. Thanks for taking such a great care of the items I purchased. A huge thank you to this team. I would highly recommended this moving team.
  

  24/7 Logistic Services, LLC

  Date: 04/30/2024

  We are so happy to hear how well our teams did! Thank you for the kind words!