Reviews

Review Details

• Review fromDaniel A

  Date: 04/30/2024

  5 stars

  Daniel A

  Date: 04/30/2024

  They were punctual, friendly and very polite. They were extremely PROFESSIONAL. Their are 4 workers that they had everything packed up & unpacked appropriately in my home in about an hour. We had packed boxes in advance, but they wrapped all the furniture to prevent damage. Definitely we will use them again. Highly recommended.
  

  24/7 Logistic Services, LLC

  Date: 04/30/2024

  Love to hear it! We always try our best to be as professional as possible. We will be here when you are ready to use us again in the future. Thanks again!

• Review fromDonald S

  Date: 04/05/2024

  1 star

  Donald S

  Date: 04/05/2024

  BEWARE: They will give you a low estimate and then raise it just a few days before the move. My wife and I both hired them for moves to different destinations, and the pattern was the same. They gave us very competitive quotes up front, but then just a few days before the move, when it was too late to change movers, they raised the price, and then raised it again after they had the stuff loaded on the truck. My stuff was delivered in two shipments on two different days. I had to assemble the mirror on to my dresser in spite of the fact that I had contracted for full service move. They obviously shipped my file cabinet up-side-down because the top was dented in and scratched, and the contents were in disarray. Parts were missing from 3 sets of garage shelves so that they could not be reassembled. They mover just left the parts on the garage floor in a pile. I would never use these people again. I don't know how they get 4 stars from BBB with the kind of experience they provided to me.
  

  24/7 Logistic Services, LLC

  Date: 04/11/2024

  Dear Sir or Madam,

  
  First, we would like to apologize for any inconvenience the customer has endured during the move.
  It is never our intention that customers will have a less than satisfying experience.

  
  A "Binding" estimate is an estimate which is binding on both the customers and the carriers whether based on cubic feet or weight. Both the customer and the carrier agree that for the services
  described in the estimate, the charges will be as disclosed. Binding estimates if based on weight do
  not require a weight ticket and will not change according to the weight of the shipment regardless of
  the result of the weighing. The only way to change a binding estimate is to write a revised binding
  estimate that automatically cancels out any previously given binding estimate. For example, if the
  original service order changes and more items and / or more services are requested to be shipped
  or performed by the movers, then a new Revised Binding Estimate must be issued to include the
  new charges resulting from the added items and services. The revising of an estimate must be due
  to a change of order which results in a change of charges. Weighing of shipments and adjustment of
  charges accordingly is only an option with a non- binding estimate.

  Our Original Estimate lists what services are included and what services (if necessary) are provided
  for additional charges. The customer supplied us with an inventory list consisting of 109 pieces to ship which were estimated to take approximately 1000 cf. (7000 lbs). At the origin, the customer requested to ship the same number of items, however, some items are bulkier and require more space. This resulted increase in the number that they divulged to our estimator.

  It is also explained in the Original Estimate document that the inventory items listed below are not
  guaranteed volume (cubic feet) accuracy unless an onsite visual estimate is performed. The inventory provided by you on this Binding Estimate Cost for Service is only used as a tool for the carrier to generate your total cubic feet (Volume Amount). Any additional cubic feet or any additional services added on the move-out day will result in an additional cost based on the terms of the Binding Estimate Cost for Service (once booked) and our company's full Tariff. This estimate includes labor, loading, unloading, and basic valuation this estimate is not a contract for services or a guarantee of any kind. All items being shipped must be properly packed or they will not be moved.

  We understand that the delivery time can be very stressful and chaotic. However, when the movers
  are ******* to bring furniture and boxes into residence, they still need the customer to sign the documents which is when the control is given back to the customer. At that point, the customer can require the movers to help identify items by their stickers, and count for boxes. It may not be the easiest task to complete and that is why the customer has 9 months to file a claim. However, that does give the opportunity to check main items and at least count them to verify quantity. Damages can later be documented by supporting pictures. At all times, such movers behavior should and must be immediately reported to main office even if by leaving a message after hours.

  It is also indicated in the Original Estimate document that if the customer experienced any loss,
  damage, delay, or overcharge after the move, all claims must be submitted in writing to CSI within 9 months of the date of delivery.

  We're sorry that the move resulted in missing & damaged items. However, the customer was sent to
  our claims service partner, CSI, to submit the necessary claim as required by law. Up to date, no claim has been received. Once the claim is received it will be analyzed in the order it was received and compensation will be offered based on our legal liability and within the time frame allowed by
  law. For further assistance with filing claims, you may contact CSI directly at ************ or online at ******************.

  Per the Federal Regulations Code 49 CFR Part ***** - Filing of Claims: Claims shall not be
  voluntarily paid unless filed in writing and per filing requirements as provided in this paragraph and the Bill of Lading governing the move. ***** Filing of Claims: (a) Compliance with regulations: A claim for loss or damage to baggage or for loss, damage, injury, or delay to cargo, shall not be voluntarily paid by a carrier unless filed as provided in paragraph (b) of this section, with the receiving or delivering carrier, or carrier, or carrier issuing the bill of lading, receipt, ticket, or baggage check, or carrier on whose line the alleged loss, damage, injury, or delay occurred, within the specified time limits applicable thereto and as otherwise may be required by law, the terms of the bill of lading or other contract of carriage, and all tariff provisions applicable thereto. (b) Minimum filing requirements. A written or electronic communication (when agreed to by the carrier and the shipper or receiver involved) from a claimant, filed with a proper carrier within the time limits specified in the bill of lading or contract of carriage or transportation and: (b)(1) Containing facts sufficient to identify the baggage or shipment (or shipments) of property, (b)(2) Asserting liability for alleged loss, damage, injury, or delay and (b)(3) Making claim for the payment of a specified or determinable amount of money, shall be considered as sufficient compliance with the provisions for filing claims embraced in the bill of lading or other contract of carriage; provided, however, that where claims are electronically handled, procedures are established to ensure reasonable carrier access to supporting documents.

  We regret the customer found it necessary to file a complaint, but trust that the above explanation enables them to better understand our position in this matter.

• Review fromDenise B

  Date: 02/22/2024

  2 stars

  Denise B

  Date: 02/22/2024

  We hired 24/7 for our move from Pa to Al, the people packing on the truck broke things stole things but I couldnt prove to the company about it so they didnt reimburse us on the stolen items. When we were ready to have our delivery we had 2 trucks deliver in different days. I had so much damages and listed them with pictures. The people they hire to do damage is a joke just like 24/7. I only got 1/4 of what I asked for. some damages were to items that couldnt be replaced. At our new house the truck driver/mover put packaging tape on our concrete porch when he pulled the tape up it damaged the floor, we got nothing for that damage. My dressers were scratched again no compensation for that. My dresser mirror the bolts were missing so now I cant use the mirror until I find the correct bolts. My bookcase was damaged nothing for that. I couldnt display the bookcases in the dining room like I wanted because of the damages. I will not ever use or recommend this company to anyone ever!! I feel like my move was done by amateurs, uncaring amateurs! They toss you to another company to handle the damages that occurred while they were assisting us. I am heartbroken that it took so long to get my tiny check for damages. I will never recommend this company to anyone! I would rather hire a U Haul truck and do it alone. At least I know it wont cost so much and I do all the packing and loading. Savings would be huge less breakage and no missing items. This experience was a very costly and depressing I hope everyone reads my review and thinks twice before hiring 24/7 for their move. signed a very upset person
  

  24/7 Logistic Services, LLC

  Date: 02/27/2024

  We would like to apologize for any inconvenience that the customer may have experienced. It is never our intention for our customers to be less than satisfied with our services.

  
  Per the information on our file, your claim was settled and paid to you last 1/10/2024. You have selected to accept the settlement and release the carrier from any future claims and/or complaints of whatsoever nature regarding your shipments Order No. MD3746011.

  
  We regret the customer felt the need to post this review and trust they are now able to better understand our position in this matter.

• Review fromGeorge H

  Date: 02/08/2024

  5 stars

  George H

  Date: 02/08/2024

  They are the best. The move they assisted ** on was a ******* to ******************* move of our son's goods. We were just coming off a horrible experience with another mover, which took advantage of a misunderstanding and charged us hundreds of dollars (substantially more than the typical $1000 deposit), and DID NOT move the goods. 24/7 logistic services, meanwhile, was absolutely terrific from the get- go. ***** went out of his way to help us, as did *****, as did the moving crew themselves.
  

  24/7 Logistic Services, LLC

  Date: 02/09/2024

  Thank you ******. We appreciate the feedback, and we will make sure everyone mentioned gets the message.

• Review fromDeanna A

  Date: 02/08/2024

  5 stars

  Deanna A

  Date: 02/08/2024

  Had a great experience with 24/7 logistic services. Did my research, decided to go with them based on their review ratings, and the coupon/deal they offered. Three guys, one truck, four hours and we were in ************* comfortably. Their support staff was helpful, documentation and communication was easy, and their equipment was all new and in great shape. The three guys that moved us were professional, friendly, and efficient. I will be using them again.
  

  24/7 Logistic Services, LLC

  Date: 02/09/2024

  We will be ready to help again in the future. Thank you for the feedback.

• Review fromHarry B

  Date: 02/08/2024

  5 stars

  Harry B

  Date: 02/08/2024

  24/7 logistic services did an amazing job for **!I read dozens of Yelp reviews before I hired 24/7 logistic services because I had a BIG move -- we had five bedrooms in two houses (we had a guest house out back with stairs) and a grand piano. They gave us a "up to estimate" and even though they had to add guys and a truck they kept to their estimate.*** was our estimator and called the day before to make sure we were prepared and to confirm the crew's arrival time. He did everything necessary to make sure we were happy (even e-mailing and calling after the fact to check in with us).I have no problem recommending 24/7 logistic services.
  

  24/7 Logistic Services, LLC

  Date: 02/09/2024

  Thank you so much *****. We appreciate the feedback and recommendation! 

• Review fromPatrick D

  Date: 02/08/2024

  5 stars

  Patrick D

  Date: 02/08/2024

  I was so impressed with 24/7 logistic services Movers. I was a little late hiring movers (called to schedule a Saturday morning move on Thursday evening), but they were able to give me a really decent move time on Saturday, and better yet, they were actually on time! I've had some less than ideal situations with movers in the past where they've arrived hours too early or too late, but these guys got to my house at 1pm. They'd given me a 12-6pm arrival window when I scheduled the move on Thursday. Perfect timing. Furthermore, the guys were very friendly and helpful, and they worked FAST. Aside from a (cheap) lamp that was broken in the hustle and bustle, none of the furniture was damaged, as it was wrapped in bubble wrap and protective fabric. They even disassembled and reassembled two Ikea beds. In the end, the move took a total of three hours, which worked out well since they make you pay for a three hour minimum. Overall, I was super impressed with this moving company and I'd definitely recommend them to anyone moving in the LA area.
  

  24/7 Logistic Services, LLC

  Date: 02/08/2024

  Thank you so much *******! We appreciate the feedback!

• Review fromRachel W

  Date: 02/08/2024

  5 stars

  Rachel W

  Date: 02/08/2024

  These guys were great super nice, really fast, and hard working.I bought the coupon to save money, but when the move came hopped up on flu meds I forgot. Called the next day and they honored the coupon.They do require a 3hr minimum so be aware of that. Even if you only use them for 1hr (like me) you still need to pay for 3hrs.*note: One of the young guys, was chewing sunflower seeds and spitting them everywhere, in my storage unit, in the pod that I had delivered, so that wasn't so cool... #youth.owner saw my post called to say thank you. Really the personal touch that is often missing in our world today. Love that!!
  

  24/7 Logistic Services, LLC

  Date: 02/08/2024

  Thank you so much ******! We truly appreciate the feedback!

• Review fromJanet H

  Date: 02/07/2024

  5 stars

  Janet H

  Date: 02/07/2024

  A few months ago we used 24/7 logistic services to move. They were ahhh--mmmaayyyy--zziinngg. I was so scarred about the entire process from all of the horror ****************** you hear.I called them about 2 weeks before our move to set things up. They send someone out within the next few days to give a quote in advance that they honor, which is great for planning.They were always on time & professional and all of our stuff without any problem (enough for a 2 room apt with lots and lots of tech gear).In total, the move cost about $1500 including insurance, which was extremely reasonable when compared to a lot of the other companies out there.We weren't paying for the move, but even if we have to pay for our own moves in the future, we are totally going to use them.
  

  24/7 Logistic Services, LLC

  Date: 02/08/2024

  Thank you, *****

• Review fromMason K

  Date: 02/07/2024

  5 stars

  Mason K

  Date: 02/07/2024

  We had an amazing hard working crew...they put all their effort and energy into it. They were honest even about a door they had to scratch a bit to get our couch in and told us ahead of time before they moved our huge couch. I couldn't ask for a better crew honestly. I will definitely use this company again. They are very professional and careful. ******* was the lead guy of this crew and he was such a pleasure to deal with and not to mention great communication skills....
  

  24/7 Logistic Services, LLC

  Date: 02/08/2024

  Thank you, *****