Air Conditioning Contractors
Lickety Split AC, Plumbing & Electric
This business has 1 alert
Complaints
This profile includes complaints for Lickety Split AC, Plumbing & Electric's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 47 total complaints in the last 3 years.
- 40 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/29/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
.The date of the transaction happened on. 11/27/2023
. A $3000 cash deposit was made.
. For the services of plumbing, invoice attached.
. The Vice President did not try to resolve the issue. He was very Combative when he realize the project was being canceled.
. Job # ********.Customer Answer
Date: 12/01/2023
Resolved.
Thank you
Initial Complaint
Date:07/20/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called Lickety Split for an emergency AC problem on May 19th, 2023. A tech came to my home; fixed the problem and suggested a service contract. I agreed to the contract. It was a 2 year every 6 month service plan. The cost for the AC work and the Service Contract was $1359.76. The payment was made electronically over the tech's Lap Top computer. I was promised a receipt for the Service performed that day and a copy of the Service Contract via E-mail. The e-mail never came. I called the company 4 times; the most recent call was July 6th, 2023. We have not received either document to this date.
I want the receipt for the work done; cancellation of the service contract and a refund for the contract.
Business Response
Date: 07/31/2023
We are mailing him his reciept and a check for $498 for a 2 year service plan
The guy obvioulsy wrote us a check and accepted the work performed and the maintenance plan
Customer Answer
Date: 08/02/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: ********
I am rejecting this response because:
Have not received the receipt nor the $498 check as of July 31st 2023.
Regards,
***** ***** ** ***** **** ***** *****
Business Response
Date: 08/03/2023
Good morning-
We mailed the check for the refund of $498.00 on 07/31/2023. The check was picked up on 08/01/2023. The receipt was included in the envelope as well. We tried to call the customer and left a voicemail in regard to the refund check that was mailed. Check was mailed to his home address, *** ************ ***** ****** ***** ** *****. We also tried to reach out to BBB directly and the voicemail we got was full and could not leave a message. If you have any questions, you may reach me at *************, my name is ******* ******. (My husband and I own the company) Looking forward to speaking to you all soon:)
Customer Answer
Date: 09/20/2023
One of Lickety Split's employees has made a statement indicating that I am the problem and she wants to talk to me. Her statement was, "this guy obviously signed the check indicating he approved of the service and the terms of the service agreement". I did but as noted in my complaint I never received a receipt nor an explanation in writing of the terms of the Service Contract. Had Lickety Split sent me the receipt and the terms of the contract and a warranty for the work performed; there would not have been a problem. They did not comply with my request and now I'm the bad guy? I do not think this company is reputable and if anyone asks about my experience with them I will tell them not to use this company.
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