Air Conditioning Contractors
Lickety Split AC, Plumbing & Electric
This business has 1 alert
Complaints
This profile includes complaints for Lickety Split AC, Plumbing & Electric's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 47 total complaints in the last 3 years.
- 40 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had this company replace some plumbing components in March 2024. In addition to the plumbing components I was sold a "Golden Pledge Package" without my knowledge or consent that was incorporated into the plumbing components. I didn't find out until a couple weeks later I got a call from Lickety-Split telling me about it and that I get two free **** tune *** this year. They scheduled one for the following week. When the guy came out, he got into my attic and looked at my air manager and the **** unit outside. He spent quite a bit of time in the attic. Then he tried to hard sell me on a new unit even though mine was working fine. I then told him to leave my property, he went back into the attic to grab some of his tools and left. Two days later my **** unit went out and stopped working. It was running perfectly find before he came out to give me a "tune up". I called another AC company out to fix it and they said it's possible that they could have damaged my **** unit and that there were no signs at all of any kind of "tune up" done by Lickety-Split. They filled it up with ***** and fixed the ****, now fast forward 2 months later the **** has been losing ***** from a leak and I am going to have to replace the entire unit because Lickety-Split damaged my **** unit. I don't trust these guys and they are an extremely predatory sales company, not a fair contractor.
Business Response
Date: 06/27/2024
Thank you for bringing your concerns to our attention. We appreciate the opportunity to address the issues raised following our visit to your home in March 2024.
Service Summary: In March 2024, we conducted a plumbing project at your property, ensuring all necessary repairs were completed. We adhere strictly to our policy of not commencing or completing any work without the homeowner's acknowledgment and approval.
**** Tune-Up Agreement: As part of the service package you agreed to, you were entitled to bi-annual **** tune-**** We reached out to schedule one of these tune-**** and at no point prior to or during the scheduling did you indicate a desire to cancel or decline the service. You agreed to our visit for the **** inspection and tune-up.
**** Service Details: During our visit, we performed a thorough inspection of your entire **** system, which took several hours. We provided you with detailed information regarding the age of your unit, existing issues, and potential next steps, including the recommendation for a new system due to the limited remaining life of your current unit.
Post-Service Interaction: During the visit, you requested our technician to leave the property, which we promptly respected. After our departure, we were not notified of any issues. From our original visit, we have comprehensive records, including pictures and videos, documenting the diagnosis and condition of your unit.
Current Issues: The current issues you are experiencing with your **** unit are consistent with the problems we identified and discussed during our original visit. Our records, communications, and photographic evidence indicate that no damage was caused to your **** unit during our service.
We remain committed to providing high-quality service and transparency. If there are any further concerns or if additional documentation is needed, please do not hesitate to contact us. We aim to resolve any outstanding issues to your satisfaction.
Thank you for your understanding.Initial Complaint
Date:06/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Called on Saturday 4/13/24 for emergency plumbing ($189) due to house-wide backup that rendered us without working toilets. Tech determined issue was a clog (not our septic tank) & pipes needed to be jetted. However, they sent a tech to fix a probable clog without a working tool on his truck to properly fix the issue. It was agreed the tech would snake the pipes to get us thru until Mon when another tech could come out to jet the pipes. The manager, ***** *****, called me to give the (astronomical) price of $3250 which we reluctantly agreed to since we had no working toilets & accepted a financing option. I had to arrange to be home Mon thru Wed because of their disorganization & poor communication. They prematurely informed the financing company the job was done so they could get paid. I had to dispute that claim & get them to finish the job. They were quite responsive when it came to holding them up from getting paid. Once the job was done I was contacted to schedule my annual AC tune-up. Upon interrogation I was told this was prepaid and included in my recent service. I requested all documentation from my Job#***** on 4/25/24 & obtained a copy of my invoice from *** *********** (which had never been provided prior) that had a service plan included with no line item pricing. I was eventually provided a pamphlet for the service plan (also never provided prior) & an invoice for my service call. I have been following up roughly weekly regarding this so-called service plan that was never discussed & I did not request or agree to. No one will respond to me including ** *********** and ** *****. Despite multiple promises from customer service & ** *********** no manager has called me back. I believe I was deceptively "sold" a service plan without being told & since Lickety Split has been funded for the job they will not respond to me. I was never provided any documentation from them prior to them being funded (or me asking for it).Business Response
Date: 06/27/2024
Thank you for reaching out to us with your concerns. We appreciate the opportunity to address them and provide clarification regarding the emergency plumbing service conducted on April 13, 2024.
Service Summary: On April 13, 2024, we responded to your emergency plumbing call and identified the location of the clog. As not all of our service vehicles carry every piece of equipment necessary for all types of repairs, we utilized a snake to address the issue temporarily and arranged to return on Monday with the required jetting equipment.
Agreements and Scheduling: Prior to performing any services, you agreed to and signed a contractual agreement outlining the scope of work needed to resolve the problem. You also agreed to work with one of our financing companies to facilitate payment. We made every effort to accommodate your schedule and complete the work promptly.
Completion of Work: Once the jetting was completed, you requested before-and-after pictures of the pipes. As this request was made after the completion of the service, we were not prepared to provide these photos immediately. However, we offered and proceeded to revisit your property to take pictures, record videos, and re-jet the line at no additional charge to ensure your satisfaction.
Documentation Provided: Prior to starting any work, you were presented with a contract and an invoice detailing all services to be rendered, including warranty information. Throughout the process, we provided you with copies of the invoice, a service plan pamphlet, and warranty documentation. No services were performed without your explicit knowledge and signed consent.
We are committed to transparency and customer satisfaction. If there are any further concerns or if additional documentation is needed, please do not hesitate to reach out. We aim to resolve any outstanding issues to your satisfaction.
Thank you for your understanding and cooperation.Customer Answer
Date: 06/29/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: ********
I am rejecting this response because: it is almost entirely false. I have attached a zip file containing my Response to Lickety Split Response with my responses in red to the defenses they made. I have also included emails and text messages in support of my position which are referenced in my response comments.
Regards,
***** ******
Initial Complaint
Date:06/01/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Did nothing but replace a $20 part charged me almost $1,000
The pictures I'm downloading are from ******** *** who came out last night ..
Lickety split only replaced a $20 part ..I'm a WIDOW OF A 25 YR OLD MIL VET ..DIED OF ALS IN 2020
I did not authorize my card to be swiped until I knew it was fixed ..
It was NOT FIXED .
THIS COMPANY IS GOING AROUND CONNING PEOPLE AROUND *** **
I HAVE A DISPUTE ON MY CC COMPANY .LIARS AND CHEATS .These PICTURES ARE FROM ***** **** AT ******* HEAT AND AIR TO PROVE THEY DID NOTHING .Customer Answer
Date: 06/05/2024
They put my money back I'm my account..I'm not sure how to close the claim
***** *******Customer Answer
Date: 06/05/2024
They put the money back on my credit card .Initial Complaint
Date:05/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The company was called by ***** ** to repair leaking bathtub. The repair person was there at 8 am. He wanted to know how long it had been since the bathtub leak had been repaired and I (******) told him about 34 years. So he said he finds out why and it could be fixed so it would not happen again. I called my son that fixed it before and let him talk to him so he gets off the phone & looked at the tub. I went in the kitchen to make a sandwich and the guy came in & started looking at my sink & under it. When did I have the pipes repaired I told him I wasn't sure, then he asked where was my water heater I told him there's nothing wrong with it & went on to where this guy called the company and told them I wanted a contract with them. I never evert said this to him.
Initial Complaint
Date:05/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Simply wanted a faucet replaced on side of house., we provided the part. Charge was $889. No receipt at the time. When I called and asked for receipt they had tacked on things we didnt agree to - warranty on labor, 2 inspections of HVAC and plumbing.Initial Complaint
Date:04/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We developed an issue with our garbage disposal and called on Lickety-Split to check it out for us. On 11/15/23 they took care of the issue (there were no parts needing to be replaced...just unclogged it).
Then, during that visit, the tech recommended the purchase of two future HVAC tune-ups which we agreed to. Additionally, though, they suggested we upgrade to the all trade plan to include "Can't Write a Check" warranty for our plumbing and electrical systems. They did a cursory check of the plumbing while here and subsequently set an appointment to do a walk-through on the electricity. They were a no-show and never followed up to do that walk-through.
The total spent on 11/15/23 for the repair that day and future HVAC tune-ups (2) and any plumbing or electrical problems for one year from that date was $482.75.
When we started the use of the HVAC PM part of the plan on 03/06/24 the tech used scare tactics to get us to replace parts that were functioning just fine...maybe wear and tear at the most. One part cost $1600 with no guarantee that it would take care of his concern. He went on to voice major concern about the outside unit's integrity, saying the rusting of the bolts could bring collapse of the cover onto the main parts which he said were rusting...said we should move the sprinkler sprays (not so per our irrigation specialist). He was strongly impressing on us that this entire system will probably have major issues before the end of this year, stating that this brand doesn't usually last longer than 10 years (ours is 7 years old). A second opinion from another HVAC company found no issues with any of his concerns.
We called the company on or around April 10 to immediately cancel the remainder of our warranty plan and to request refund of the unused portion of it. We were told that wasn't an option after repeated attempts to resolve equitably.
We appreciate any assistance for two retirees just wanting fairness in our dealings with service people.Initial Complaint
Date:04/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We had one job done by Lickety Split and was sold on a "Full Home Checkup" advertised in person as looking for anything out of code and needing an update. When the tech came out to do the inspection, he found several issues and the total was about 2,500.
We paid it for the peace of mind that nothing major would be wrong come inspection day, hoping to be ahead of schedule when selling an older house. This was not the case.
Homes inspection results found cloth wiring throughout the home making the home unsafe and uninsurable. Cloth wiring was visible when plates were removed from many outlets and switches as well as being present in the breaker box where the tech was working, but we were not told this would be an issue. The observations don't bring it up. Estimates from other companies range between $8,000 - $11,000 to fix the cloth wiring and $25,000 to bring everything up to code. Other electricians pointed out the obvious wiring issues in the attic, including live wires with exposed leads and more cloth wiring.
I called several times and escalated to a service manager who tried to correct the situation. He helped me to understand that the service they offer was not intended to bring a home up to code, or even identify the major issues. It is intended to make sure the basic functions work, such as outlets having power and switches working properly. It was compared to "A mechanic driving your car to make sure it doesn't make any odd noises." and would not be intended to find cloth wiring.
I was told "It is an 80-year-old house. You should expect to need rewiring", despite the fact that I was hiring an electrician to inform me of what repairs were need so I could pay for them. I understand that work was done, but much of their work needs to be redone in making the house sellable and I feel like their service was misrepresented by their technician.
Had I known what the service was, I would not have bought it and instead purchased something more thorough.Initial Complaint
Date:04/04/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We called Lickety Split A/C and Plumbing on 3/21/24 for service on 3/22/24. We paid the $99 fee for them to schedule our service. We cancelled the appointment 2 hours later. We called on 3/23/24 asking for a refund. We were told we would receive a refund.
On 3/26/24, we called again explaining our refund was never received. Lickety Split emailed us a copy of the pending refund. We called 4/3/24 explaining we still have not received the refund. We were promised a call back on 4/3/24. Today is 4/4/24. We never received a call back and we still have not received our refund.Business Response
Date: 04/19/2024
Please see the attached last page that shows this was refunded and done successfully.Customer Answer
Date: 05/02/2024
They FINALLY reimbursed us. Thank you.Initial Complaint
Date:03/11/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
June 2023, I paid this company $**** for a sewage, ejection system and associated warrantees. March 5, the system failed. Tech responded replaced the pump only to have it fail again immediately. His boss called me and explained that the pump failed because main line was fully clogged with grease. He said his technician, after the pump failed, put a camera in the line and discovered that the line was full of grease and that the pump failure was due to my irresponsibility and I would have to pay $**** to Jet the line. He told me that the line was so occluded by grease that just a trickle of water was passing through and that he had not seen so much grease in a mainline in a long time. (I checked my home security camera a few days later and it shows that his technician never placed a camera in the line and I can hear him talking on the phone with his boss, suggesting that there might be a lot of grease in the line. His hypothesis became fact supported by fictional photographs and video. I didn’t know all of this yet, so I talked with the operations Director ****** He repeated these lies and said he was looking at pictures of the grease in my line. Nevertheless, he agreed to jet the line and replace the pump under warranty. A technician came out. He told my wife that he jetted the line and that he discovered a clog in the clean out at the end of the driveway and he replaced the pump.. This pump failed 24 hours later. At this point I looked at home security video because I could not understand how this was happening. security camera revealed that this technician did not jet the line. He attempted to put his Jetter in the line but couldn’t get it past the check valve. And the clean out at the end of the driveway does not connect to the main line at all. I checked. I have a family and a pregnant wife due any day. We have no working sewer at this moment. I Want a full refund for this malpractice. I have video and audio recordings to support the facts that I have set forth.Customer Answer
Date: 03/11/2024
I wish to rescind my complaint. The plumber is working with me to rectify the issue.Initial Complaint
Date:03/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
on ********* I contracted Lickety Split A/C and plumbing to do a dewinterization for a home that I was preparing to purchase. I paid ***** and was told I had to pay cash because the tech could not figure out how to use his tablet.
The technician that was sent out did not know how to properly perform the service. He spent approximately ** minutes on his phone watching videos trying to figure out what to do. After he finished working, I had to have a second technician from another company come on an emergency call, because I was informed by my home inspector that the tech from Lickety Split had not properly completed the dewinterize process.
After contacting the office and explaining the situation, I was promised the owner would contact me on ***** I was told by the office contact later that the owner was addressing the issue with accounting, and that I would receive a refund. I was awaiting response from the owner to let me know when I would receive my funds.
I texted ******* the office contact on **** at **** pm that I was still awaiting response from the owner. ******* texted back at the same minute that the money was refunded. I asked if they sent a check to my address, as they did not have my home address, only the service address for the work completed.
******* responded that accounting will cut a check then send to the home address.
I provided the address where I had been residing at the time. I called the office back on ******** to ask why I had not received my refund yet, and was told by the office personnel that they had decided not to refund my money after they had promised to do so.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.