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Records Management
CE BrokerThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1.06/5 stars
Average of 31 Customer Reviews
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Review fromJoAnn D
Date: 08/16/2024
1 starJoAnn D
Date: 08/16/2024
I paid $42.79 for their services on 8/3/24. I called on 8/5/24 to cancel and request a full refund. The advertisement page claims you have 7 days to cancel. I was told by customer service that I would get my refund in approximately 5 days. It has been 11 days. It is almost impossible to speak to a live person at this company and you have to goggle search to get a telephone number. It is not on their web page, which is very suspicious.CE Broker
Date: 08/19/2024
Thank you for providing your feedback. We sincerely apologize for any inconvenience you experienced while using CE Broker, as well as for the delay in receiving your requested subscription refund. A member of our team has reached out to you directly to address and resolve your concerns. If you have any further questions or need additional assistance, please feel free to contact us at [email protected]. Our team is committed to offering prompt and effective support to all our customers. We appreciate your understanding and continued support.Review fromSusan M
Date: 07/16/2024
1 starSusan M
Date: 07/16/2024
I am not at all pleased with customer service. It is extremely difficult to get to an actual person. each time you must go to through the ** chat. eventually I was connected to a real person to chat. Her review showed everything was in order Ticket was made for supervisor review. No reply. Followed up on the next day. Again through **. Then to a chat with a real person. First information I received was my option was to purchase one of two plans that would identify what is lacking. ( nothing) and bonus I was given a 10% discount code. Say what. I explained that it needed reviewed by supervisor. Agent then found the original email/ticket. Said I would need to wait for an unknown time for an answer. I indicated that was not a good for me. My license expires at the end of the month. He indicated he would make it urgent Yikes this is really poor follow up and service. No I shouldn't need to purchase a plan for a review.CE Broker
Date: 07/17/2024
Thank you for sharing your feedback with us. We regret any inconvenience you may have encountered while using the CE Broker platform. At this point, a member of our team has reached out to you directly to address and resolve any issues.If you have any further questions or require additional assistance, please do not hesitate to contact us at *********************************** Our team is dedicated to delivering efficient and effective support to all our customers. Thank you for your understanding and continued support.Review fromPj G
Date: 06/17/2024
1 starPj G
Date: 06/17/2024
Do not under any circumstance use CE Broker!! On Friday I submitted payment for the upgraded (Pro +) package to renew my Fl RN license. Well, come Saturday afternoon I was denied access to the website. I quickly sent an email to report the issue and received an email stating they were working on the problem. Now it is Monday, I have spoken to numerous reps regarding this situation. I have been told 2 very different excuses related to the cause of the issue. I requested a time line re: to resolve the issue. Well, no one seems to be able to answer that question. It appears they have no issues related to accepting payment, however they definitely have issues providing the service they advertise. Never again will I waste my time, money, and energy on this worthless excuse as a CE provider. Importantly, since the Fl BON recommends CE Broker perhaps they need to look into CE Brokers lax reliability. Minus 10 Zeros for CE Broker.CE Broker
Date: 06/21/2024
Thank you for taking the time to share your feedback with us. Your insights are incredibly valuable as we strive to enhance our continuing education tracking platform. We sincerely regret any inconvenience caused by the recent issues you encountered.We are pleased to inform you that your account has been fixed and is now fully operational.If you have any further questions or need assistance in the future, please don't hesitate to contact us directly at *********************************** Our dedicated team is here to provide prompt and effective support.Thank you once again for your understanding and ongoing support.Review fromHELEN E
Date: 04/15/2024
1 starHELEN E
Date: 04/15/2024
Just renewed my nursing license. It was a nightmare! Too many problems to explain. Took me off and on for 2 days! Should have been straight forward since they are supposed to expediate the processCE Broker
Date: 04/19/2024
We value your feedback and are committed to providing excellent service. We apologize for any challenges you may have encountered during your recent renewal process. Our goal is to ensure a smooth and efficient experience for all our licensees. If you would like personalized assistance with any specific issues, please don't hesitate to contact our support center at ************** or email us at *********************************** Our team is available to assist you from Monday to Friday, 8am-8pm. Thank you for your understanding and we look forward to resolving any concerns you may have.Review fromAndrew G
Date: 02/02/2024
1 starAndrew G
Date: 02/02/2024
You might think this is yet another one of those posts like:"CE Broker is a scam. A horrible company run by horrible people. Set up to prey upon hardworking Americans and take their money through cruel tricks and legalized stealing."of which there are many, many examples below this one.And, yes. Yes that is exactly what this post is. If h*** exists, it exists for the people who "run" CE Broker.Shame on bbb.org for making me give them a single star.CE Broker
Date: 02/05/2024
Thank you for providing your feedback. At CE Broker, we offer three levels of service to meet your needs. Our free basic account equips you with the essential tools to fulfill your regulatory reporting obligations. Additionally, we offer two paid subscriptions that provide an enhanced account experience including your CE requirements and compliance status at your fingertips. If you'd like us to directly assist you with your account or your CE/CME compliance, please feel free to call our support center at ************** or email us at ********************************** for further assistance and someone will be happy to help! We're open M-F 8am-8pm.Review fromMegan C
Date: 01/16/2024
1 starMegan C
Date: 01/16/2024
All state boards should hear this warning before considering CE Broker. CE Broker pressures its employees to upsell on every single conversation that we have with licensees. We are held accountable, up to and including termination, if we do not upgrade enough accounts within a certain time frame. They spend so much training on finding clever ways to get people to upgrade when they shouldn't have to. They do not allow the agents on the phone to tell the licensees what is missing, which we can easily find in seconds. It is designed to make the professional feel pressured and not care about spending 40 bucks to make it easier for the year.Furthermore, CE Broker is in bed with the ********************* that have to also use CE Broker to get their material approved by the board for a licensee to take, which of course CE Broker takes a cut of :). The ******* ***** of ******* Therapy is one of the worst situations. CE Broker allows these ********************* to submit the incorrect types of classes needed for license renewal because the ********************* just get extra sales, which helps them and CE Broker. They profit off of confusion, so they muddy the waters as much as possible.Not to mention their absurdly low staffing levels (have to maintain profits) It is not abnormal for callers to wait for over 2 hours during the most crucial part of the year (November - April, which is when most professionals have to renew their licenses). Emails can take WEEKS to get to. Look at CE Brokers' responses to each of these comments. It is a copy-pasted, heartless response, reminding the licensee that they can just use the free **************************** promises boards to include a link to their state website that will show the licensees exactly what they need to do for free, but the reality is, that half the links don't work or bring them to some random page on the website, leaving licensees to dig for hours trying to find the information. Everything is locked behind a paywall.CE Broker
Date: 01/17/2024
Thank you for providing your feedback. We greatly appreciate it and are dedicated to delivering the highest level of service to you. At CE Broker, we offer three different service tiers to accommodate your needs. We have a complimentary basic account that includes all the necessary tools to meet your regulatory reporting requirements. Additionally, we provide two premium subscription options that offer an enhanced account experience. One notable benefit of our premium accounts is the ability to access your CE transcript directly from your regulatory agency, providing instant access to any missing CE credits. However, we completely understand if you choose not to upgrade. In that case, our Customer Support Specialists will be more than happy to assist you in manually calculating your CE requirements to ensure you are prepared for renewal. Please understand that our Customer Support Specialists have access to the same account information as you do. Therefore, they will work in collaboration with you to identify any missing requirements you may have.In terms of response time, we aim to answer emails within 48 business hours and strive to keep our phone wait time as low as possible. You have the option to reach out to us via phone, email, messaging, or by submitting a web form through our help center at www.cebroker.com. If you have any questions or require further assistance regarding your specific CE Broker account, please do not hesitate to contact our support center at ************** or email us ************************************* Our team is available from Monday to Friday, 8am to 8pm, and will be more than happy to assist you.Review fromBria B
Date: 01/06/2024
1 starBria B
Date: 01/06/2024
Awful customer service. As medical professionals, we deserve better! I hope that state licensing boards hear us as healthcare workers and get a better platform to track CME! They charge over $150 per YEAR to basically log education classes to cross over into the state licensing boards portals. Unfortunately the customer service representatives are very unhelpful. IF you receive a response, the representatives (****** specifically) are extremely condescending and refuse to give a refund. CE broker is NOT providing the services it promises!I pay for the concierge service which means if I call or email them, regarding a concern, a CE broker representative should reply in a timely fashion. I had to send emails over and over again to even get ANY response at all. I want a refund. Additionally, state boards need to be notified of CE brokers disservice to healthcare workers.The board of directors of CE broker/executive leadership team need to be aware of the horrific lack of service.During renewals, CE broker needs more than just ONE person answering emails! It used to be, if I needed the concierge service they would respond within 30 minutes. Unfortunately it now takes about a WEEK.CE Broker
Date: 01/09/2024
Thank you for providing us with your valuable feedback. At CE Broker, we are committed to delivering exceptional service. We offer three different service levels to meet your needs. Our free Basic account provides all the essential tools necessary for regulatory reporting. Additionally, we offer two paid subscription options for an enhanced account experience. I apologize for your dissatisfaction with our ****************** we strive to provide excellent service. This time of year is our busy renewal season, and our team of Concierge Account Managers is diligently handling all requests as they come in. If you have any questions about your specific CE Broker account, please don't hesitate to contact our dedicated Concierge team at ************** or email us at ************************************* Our team is available to assist you from Monday to Friday, 8am - 5pm ET.Review fromHarrison L
Date: 01/04/2024
1 starHarrison L
Date: 01/04/2024
CE Broker is a scam and it should be illegal for a private company to determine if a medical provider is in compliance. I have spent hours completing additional CME for the **************** and have exceeded the requires for the 100 hours of general CME by submitting the alternative of my NCCPA certification as well as the required two hours of CME for Medical Error, Domestic Violence and safe and effective prescribing of controlled substance medications, event though I AM NOT A PRESCRIBING PHYSICIAN ASSISTANT in the state. I have emailed them multiple times and they claim they cannot tell me why I am not in compliance. They simply want $39.99 which i refuse to pay them to renew my license. Someone need to pull them in to civil court and should my license not be renewed do to their negligence, I CERTAINLY will. No state should rely solely on a third party that is not regulated. I do not recommend anyone to use this company as a repository of their CME or CE because they will not maintain it unless you PAY!!! The **************** requires healthcare providers to use this horrible system and we already pay ******* to renew our licenses. This is racketeering and mob like behavior. If CE Broker wants the privilege of determining compliance for medical providers and holding up renewals, they should be able to STATE the reason when you call them. I noticed that they always respond to complaints on here, but when you call them, they state they cannot provide you with the information unless you pay them $39.99 a year otherwise, they cannot see WHY you are not in compliance. That is a JOKE. SCAM!!! DO NOT PAY THEM!!!!CE Broker
Date: 01/05/2024
Thank you so much for providing your feedback. We truly value it and are committed to providing you with the best possible service. At CE Broker, we offer three different levels of service to cater to your needs. We have a free, basic account that includes all the necessary tools to meet your regulatory reporting requirements. Additionally, we offer two paid subscriptions that provide an upgraded account experience. One of the great benefits of our upgraded accounts is the ability to access your CE transcript directly from your regulatory agency, giving you instant access to any missing CE credits. However, we completely understand if you choose not to upgrade. In that case, our Customer Support Specialists will be more than happy to assist you in manually calculating your CE requirements to ensure you're ready for renewal. If you have any questions or need further assistance regarding your specific CE Broker account, please don't hesitate to reach out to our support center at ************** or email us at *********************************** Our team is available Monday through Friday from 8am to 8pm and will be delighted to help you!Review fromTara K
Date: 12/20/2023
1 starTara K
Date: 12/20/2023
Complete scam. Renews automatically without notification and refuses to refund money.CE Broker
Date: 12/20/2023
Thank you for providing us with your valuable feedback. At CE Broker, we are committed to delivering exceptional service. We offer three different service levels to cater to your needs. Our free Basic account provides all the essential tools required to meet your regulatory reporting obligations. Additionally, we offer two paid subscription options for an enhanced account experience. Should you choose to upgrade to one of our paid subscriptions, you will be enrolled in our convenient auto-renewal feature, ensuring a seamless renewal process. To keep you informed, we will send you a notification email 30 days before your account is due for renewal.If you have any questions about your specific CE Broker account, please feel free to call our support center at ************** or email us *************************************** further assistance and someone will be happy to help! We're open M-F 8am-8pm.Review fromNiki B
Date: 12/19/2023
1 starNiki B
Date: 12/19/2023
CE Broker is ****% a racketeering scam and should be illegal because of their business practices. I tried to renew my ** license, but I am REQUIRED (and when I called, of course customer service denied this whole-heartedly) to renew a subscription (costing $39.99) before I can even apply to renew my ** license. Although they "say" it's optional, I literally couldn't renew my ** state license until I paid the fee and it allowed me to move forward on the ** state website to even APPLY to renew my license. This company absolutely needs to be sued.CE Broker
Date: 12/20/2023
We appreciate your feedback and strive to offer the best service possible. CE Broker offers three different levels of service. We have our free, basic account and two paid subscriptions. The free Basic account provides all the necessary tools for you to comply with your regulating entities' reporting requirements. Our paid subscriptions are strictly an option for an upgraded account experience. One of the benefits of our upgraded accounts is a transcript directly from your regulatory agency that gives you immediate access to your CE transcript that will reflect any CE that you may be missing. If you choose not to upgrade, that is perfectly fine; one of our Customer Support Specialists will assist you with manually calculating your CE requirements in order to get you renewal ready. If you have any questions about your specific CE Broker account, please feel free to call our support center at ************** or email us at ********************************** for further assistance and someone will be happy to help! We're open M-F 8am-8pm.
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