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Business Profile

Computer System Designers

Web.com Group Inc

Headquarters

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

This profile includes complaints for Web.com Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Web.com Group Inc has 13 locations, listed below.

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    Customer Complaints Summary

    • 201 total complaints in the last 3 years.
    • 69 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In Web.com & register.com your policy, they have locked my domain name and wont release it even though the fault in the account has been the complete lack of organisation and incompetence that register.com has made on my accounts over the last years. I have been trying to change the account email address with them for over 4 months now and now that they finally corrected the mistake last month., they have locked my domain name, so that I cannot move it for 60days, I will not leave my domain name as a hostage with register.com for another 60 days, because of their company’s incompetence. I will not accept this at all from register.com & Web.com. I This is why I am filing a complaint through the Better Business Bureau. I have been a loyal customer for over 13 years and this is the repayment that I get, from them bad service for over 2 years: inadequate billing, discontinuation of websites for no apparent reason, billing for non-existing domains. This complete email inadequacy has gone on for the last 6 months and register.com have been sending me email information to an email address (************************) that was canceled by register.com, 6 months ago. Now with all this taken into account and it being their fault not mine, I need them to re-evaluate their policy and release my domain name immediately. All these errors have accrued on the register.com, side’s problem, not mine. I have been a loyal customer and now demand that they release my domain name immediately. I have spoken to several at register.com and I will not stop until it is released. Their department needs to verify that you are releasing my domain (***********) ASAP or I will take legal action. They are costing me money.

    • Initial Complaint

      Date:06/10/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For several years I have paid for a webpage (****************) with iPage (builder) powered by Web.com. In the past 12 months the page has been inactive and after numerous complaints is still inactive. The issue is evidently a system error and not my fault. After trying to get iPage to fix the issue I finally asked to cancel my iPage account and provide a refund (paid through 2025). They have failed to correct the problem, and they have refused to provide a refund. I am requesting they cancel my account and provide a refund.

    • Initial Complaint

      Date:06/10/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Through the domain.com website I purchased several services on May 17 that were to be linked directly to the account they were ordered under. None of those services have been provided to date. Issue reported to Customer Support and each time I was told ***** hours for resolution and each time I've reached out after waiting that period (or longer) there was still no resolve and I was told to wait again.

    • Initial Complaint

      Date:06/10/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My late husband and I own multiple domains via MyDomain.com. Recently MyDomain merged with Web.com. I no longer have access to my late husband's email account, and in order to log in, they have to send a code to it. I tried talking with chat support but they were of zero help. I simply cannot log in at all, in spite of knowing our password and security questions, and in spite of many of those domains belonging to me. The ONLY way is through his now unavailable email account. I am listed in this account, and have been paying for these services for many years. Web.com is now being paid by me, for domains/email accounts that I can no longer access - I couldn't even log in to update billing or cancel services if I needed to! I actually only want to log in to change the info, as he is now deceased. I have supporting legal documents, yet there is no way to get in touch with this company as again, I have no way to log in. Support wouldn't even change the info from their end. I do understand why there would be security measures, but all they would need to do is follow the paper trail to see that I have been the one paying for their services. They would also be able to see that my name and email are in there as well. But they won't. They only gave me a useless link to use, but I can't. BECAUSE I CAN'T LOG IN. I was able to log in when they were MyDomain, but everything has changed with Web.com. I just want to be able to get into these accounts to make the proper adjustments - again, I have his death cert, etc. I honestly want to change domain providers, but can't because, I can't even log in to start the process. I would consider staying with them if they can help me with all of this. I am also considering legal intervention as they are taking money from me for services I cannot receive.

    • Initial Complaint

      Date:06/10/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      site doesnt work at all. difficult to process refund and cancellation

    • Initial Complaint

      Date:06/07/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a customer for several years. I have 2 websites with this company. One has not been working properly for over a month. I have called and had an expedited repair ticket for over a month. Every call and chat to resolve this issues takes an hour out of my day. Every 2 days I get an email thanking me for my patience and this issue will be fixed in ***** hours. It's still not resolved. When I contacted them again on 5-28-24 I am still waiting on my website to be fixed.

    • Initial Complaint

      Date:06/06/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      web.com is not honoring contracts they have purchased from others in their entirety for the length of the contract. I was a client of mydomain.com for 20+ years and had existing contracts that into December of 2029. The key reason I kept and prepaid those contracts was for mydomain.com's forwarding services for both web URLs and email. This was part of the existing service and has already been paid for in advance. Web.com has migrated mydomain.com's services over to their services and are now discontinuing the packaged services for which I already paid. They are offering that I can pay for those services going forward, and I contest that I have ALREADY paid for them for the duration of the existing contracts. I have tried to contract them multiple times, to no end. The people who answer their chat line have informed me that they cannot do what their instructions for those above them will not allow (ie. honor their existing contract). Please note that the second option in the email screen shot that that they sent (see attached) is them, indicating that they have the ability to make honor their contracts, they just choose not to.

    • Initial Complaint

      Date:06/04/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May Concern, I am writing to file a formal complaint against Web.com for repeatedly charging my bank account for services I have asked them to cancel multiple times. Despite my efforts to resolve this issue directly with web.com, they have continued to charge my account without my permission. I also continuously asked them to cancel my services for at least one year. Each time they agree, transfer my call to another department, and then leave me on hold for upwards of 30 minutes and then I get frustrated and hang up. Here are the details of my complaint: 1) Repeated Unauthorized Charges: Despite requesting the cancellation of their services six times, web.com has continued to take money out of my bank account without my consent. 2) Bank Involvement: I have contacted Citizens Bank to have all unauthorized charges restored to my account. Although the bank managed to restore the funds, web.com somehow obtained my new debit card number ending in 6407 and then charged my account again. 3) Inconvenience and Distress: This repeated unauthorized charging has caused significant inconvenience and distress. I have taken measures to protect my account, including changing my debit card number, yet the problem persists. I request that BBB take immediate action to investigate this matter and hold web.com accountable for its unauthorized and unethical business practices. I seek a permanent resolution to this issue, ensuring that web.com ceases all unauthorized charges to my account and compensates me for the inconvenience caused. Thank you for your attention to this matter. I look forward to your prompt response and resolution of this complaint. Sincerely,

    • Initial Complaint

      Date:06/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I contacted web . Com I informed them that I had two domain names that was on a different registar .The representative stated that that would not be a problem that they could easily transferred over however, they encountered difficulties, transferring one of the registrars over I asked them for a refund. They gave me a runaround until the time was expired for me to receive a refund neither stated to me, none of the stipulations seem to make them as they went along to benefit them. They cannot provide the service. Give me a refund.

    • Initial Complaint

      Date:05/28/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company mydomain.com was recently purchased by web.com.They have locked me out of my account for some reason. (They claim security)Im not allowed to answer security questions and they want me to upload my Driverss License, a selfie, and a utility bill.This seems VERY EXCESSIVE to **** definitely would like the week Ive lost to be financially reinstated (added) to the end of my billing cycle. Moreover, I just want to get back to my account.WHICH has my tax info etc

    Web.com Group Inc is NOT a BBB Accredited Business.

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