Complaints

This profile includes complaints for Web.com Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Web.com Group Inc has 13 locations, listed below.

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  Web.com Group Inc

  5335 Gate Pkwy Jacksonville, FL 32256-8080

• 

  Leads.com

  10021 Balls Ford Rd Ste 200 Manassas, VA 20109-2666

• 

  Web.com Group Inc

  44644 11th St E Lancaster, CA 93535-3351

• 

  Web.com Group

  1894 Barrington Street Suite 1100 Halifax, NS B3J 2A8

• 

  Renex Inc

  San Diego, CA 92119

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/24/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried canceling and auto renew last year and I know it went through on my end. Did not use their service, did not do any business with them and yet may 19th they charged me 290 dollars. When I request refund they said they will refund me but it has not kicked in. When I ask why they said my account is suspended. They are playing games or scamming me not sure which but my account has already been withdrew but its "suspended" and unable to initiate a refund. Scammers all they are no wonder they have an F here.

• Initial Complaint

  Date:05/23/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Web.com has not been able to upload my website and I have been losing money for 12 days. They state they expedite your case, but nothing is ever resolved. They send your case to the "backend" and there is no one there. They tell you to wait another 24 hours and then you get an email that it was unsuccessful. The customer has no recourse to change companies. The customer's business and livelihood is held in in their hands while they have they have your credit card information. They are willingly denying people the access to customers on the web. The worst is you cannot change companies and go to another host for 60 days.

• Initial Complaint

  Date:04/30/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When trying to transfer a domain out, they use scare tactics and say: "Transferring out a domain name is a process that will make your site, email and other services that are connected to this domain name to stop working. This could take up to 7 days of downtime."I have been doing this 25+ years and have transferred almost 1k domains. There is NEVER downtime, it just doesn't work that way. The domain does not just go offline while waiting to be transferred. It remains online with the current DNS and once transfer is accepted, it moves over with the same DNS to the new registrar.On chat, they also said: "Domain transfer will usually takes 5-7 days and during the domain transfer process services link to the domain will not be working."

• Initial Complaint

  Date:04/30/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Web.com purchased my accounts from my previous domain registrar. When I set up my customer account, I noticed my mailing address and email was incorrect, so I updated it. Web.com then, without authorization, applied the changes on my customer account to every domain I register, including some I do not personally own, making it appear I was changing their contact information. They then used this unauthorized change to "Lock" the domain for 60 days preventing further transfers, including during the time period of several renewals. This is incredibly shady, and then their representatives claim ICANN requires them to populate the customer account data into the domain date fields, which is simply false and made up.

• Initial Complaint

  Date:04/29/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid Network Solutions, which is owned by Web.com, $10. to backorder a domain for me. The domain was registered through Network Solutions by Wix.com, to use for a website that was created through Wix. (dancingwithsealions.com)The non-profit organization that built the website associated with the domain and maintained it for many years decided they no longer wished to pay the high cost of hosting it through Wix. When the hosting ended, the domain was separated from it and parked on a 'dead end' Wix page. I tried to buy it from Wix but never got a response. The domain expired March 20, and I was told by Network Solutions that it would become available twenty days later, so I was watching and waiting. I also backordered the domain through godaddy.com. ******* sent me numerous messages informing me about the status of the domain, when it expired, when the nameservers changed, when the expiration date changed, etc.... However, I got zero notifications from Network Solutions where it was registered and backordered. Once I discovered the domain was in someone else's name, I called Network Solutions to inquire as to why no backorder attempt was made, since I had paid for it, and why they had not communicated with me in any way about it when it expired and became available. They would not provide any answers other than to say that someone else must have backordered it besides me and that they could not refund the backorder.When I looked up the ***** for the domain I tried to call that person and email that person, using the phone and email provided by whois. Both times it came back as stating that WEB.COM did not accept calls and emails. So the whois owner and contact info was bogus, and the domain is now owned by Web.com, who owns Network Solutions. Obviously the whole thing is a total FRAUD. I want my money refunded OR I want them to give me ownership of the domain that I backordered through them in good faith they would perform the service paid for.

• Initial Complaint

  Date:04/29/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  the company has incorrectly charged me for the renewal of their services. i cancelled their services way before the renewal date. now they are giving me excuses for the refund amount stating it is in progress or my account is not elligible.

• Initial Complaint

  Date:04/15/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Regrettably, I can only award them a single starthe lowest possible rating. Before considering their services, take note of their history. Here are the red flags:No Phone Numbers: The absence of phone numbers raises concerns.Limited Responsibility: They explicitly state that they are not accountable for anything they sell.Recently, my websites and emails went offline. I reached out via their chat bot, and they assured me of a quick resolution. However, after an entire day wasted, I made the decision to switch to another provider. Now, they inform me that my emails and sites will remain down for at least 7 days until they release the authorization code for transfer.Remember, choosing them might seem cost-effective initially, but in the long run, its far more expensive.

• Initial Complaint

  Date:04/08/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a long time customer (15 + years) of Dotster.com, which has now been bought or transitioned to be a part of web.com. I have over 100 domains in my account. They immediately raised the price from $16 to $37 per domain renewal, with no prior notice to me. They are impossible to contact, except by chat (a very LONG wait) and could not provide any alternative contact info, such as an email, where I could seek to work out the pricing issue. I also sat on hold multiple times on their phone number and was never able to reach a person. The point is that I should NOT have to spend multiple hours fixing this issue that was broken by them!The transfer to web.com caused all my domains to appear as if the registrant information had been updated, thus locking them from being transferred for 60 days. Also, when requesting a transfer authorization code, instead of immediately providing it, the message states that they will send it within 3 days. All these practices make this business appear to be beyond shady. STAY AWAY FROM THIS BUSINESS!

• Initial Complaint

  Date:03/04/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 2023, I worked with ****************, a Web.com Business Consultant, to renew my stable of domain names and purchase a web hosting package for the creation of one website. ****************, being respectful of my financial concerns, would find creative ways to keep my costs as low as possible. Part of this strategy was that I have always renewed my internet products for 1 year at a time. (As a "loyal" Web.com/Network Solutions customer for over 40 years, my payment history supports this pattern.) Having dealt with **************** in the past, I trusted her. For a reason unknown to me she erroneously signed me up for an *** Certificate for a 5-year term. This was discovered after I decided, a few days ago, not to renew my hosting package. I NEVER would have knowingly agreed to this, I only purchase in 1-year increments. Supporting this was an anomaly for my account; the Hosting package purchased was for a 1-year term. I would also add that at the conclusion of the transaction, I was asked by **************** only to approve a total amount. I never received an itemized invoice until after this charge was discovered and I contacted Network Solutions Support on 3/1/24. Since I was renewing approximately 25 domains, transferring 22 of them to register.com (another Web.com company) purchasing a hosting package and purchasing the *** certificate it was very confusing. I do remember **************** making several errors that required her to issue refunds and then recharge items; as already mentioned, it was confusing. I did repeatedly ask **************** why charges and refunds were necessary but never received anything more than an Ive got it all fixed, so dont worry type of response. This purchase does not logically make sense. A 5yr term *** savings is minimal plus the *** cert is useless without a website to go with it. (I had only purchased a 1-year hosting package.) I am requesting a refund for the unused/remaining 4 years that I was unknowing enrolled in, charged and paid for.

• Initial Complaint

  Date:02/26/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a long time customer of Readyhosting which is owned by Web.com Group and since the merge of the two businesses the service has become horrible. The "icing on the cake" was that auto charged my card that was not to be saved in to their system. They charged me $236.28 on 2-11-24 for one year of hosting service. I usually pay around $105 per year for this service. Last year on 2-6-23 I manually paid $107.88. That is a HUGE increase and was not authorized by me. Web.com will not allow you to talk to someone if you are an older readyhosting customer. Everything is done by chat. The readyhosting site is very slow and getting on to chat is very slow as well. I have made several complaints about the inability to talk to someone on the phone, their slow website, and the issues I have been having with my website (which I will get in to next). My website now is blocked by some browsers because of "security" risks which one rep stated that is because of some recent SSL changes they have made and I was told that would be fixed. It never has been fixed after several months. Also, even though I haven't made any changes with my website, now when customers try to submit an inquiry request via the contact us form on my Contact Us page, the customers do not receive any confirmation that the message has been sent so I get several inquiries of the form. I have talked to readyhosting a couple of times concerning this as well. The company did offer a refund of 10% *** of the hosting fee. I disagreed with offer and then stated that they got approval for 20%. Since my website would have been shut down if I did not agree with the offer and due to me being stuck on my computer with chat instead of a phone call, I agreed with the 20% refund. It is important for everyone to know what kind of business this is, because businesses cannot afford to have their web hosting fees more than doubled and then website shut down if they do not agree with fees.