Business Profile

Information Bureaus

Dun & Bradstreet, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Dun & Bradstreet, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

108 total complaints in the last 3 years.
34 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/23/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB Support Team,

I am writing on behalf of ******* *** ***, as one of the directors, a legally registered business entity in South Africa. We recently discovered that false and unauthorised information related to our company has been posted on a webpage listed under the domain of Dun & Bradstreet (D&B) and also appears prominently in search engine results when searching for our company.

Specifically, the following link includes our personal, private, and legal business information without our consent:

****************************************************************************************************************** In addition to unauthorized use of our business name, the page falsely associates us with the name Doing Business As: **********, which is completely incorrect and unrelated to our operations.
We have never been affiliated with this name, and it has been inaccurately linked to our business entity, which is damaging to our reputation.

We kindly request that the BBB intervene to have all our information and company profiles information removed from D&B’s website and to address the issue as this is completely unauthorized.

The dissemination of false and unauthorized details on such a public platform is not only misleading but also potentially harmful to our business, clients, and stakeholders. We would appreciate your urgent assistance in having this matter resolved as soon as possible.

Please confirm receipt of this request and keep us updated on the steps being taken to rectify this issue. Should you require any further information or documentation from us, we are happy to provide it.

Thank you for your immediate attention to this matter.
Business Response
Date: 11/04/2024
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the
concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly
investigated. We apologize for any inconvenience this may have caused. We are continuing to work with the complainant to address her
concerns.

If complainant has any further questions, they may contact our Senior
Manager of Customer Relations, ******** at
*************
Customer Answer
Date: 11/04/2024

Complaint: ********

I am rejecting this response because: At this time, we respectfully request that all references to ******* *** *** be removed from both your website and any other publicly accessible listings or directories associated with your website.

Please confirm and send proof outage our company details and company information is removed. Once this action has been completed we can close this issue.

Thank you for your attention to this matter.
Best regards,
***** *******
******* *** ***
Director

Customer Answer
Date: 11/06/2024

After it was rejected, I received this email from them directly.

I have not responded to them as I feel that 28 days to have information removed from their website is extremely excessive. I would like it removed immediately.

I hope that you are able to relay this message.

Kindly let me know if I should respond to them directly, I would prefer it to be via the forum. But I do not accept 28days. (SEE ATTACHED)

Many thanks

*****
Business Response
Date: 11/08/2024
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the
concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly
investigated. We apologize for any inconvenience this may have caused. We have been in contact with the customer regarding the issue
noted.

If complainant has any further questions, they may contact our Senior
Manager of Customer Relations, ******** at
*************
Customer Answer
Date: 11/08/2024

Complaint: ********

I am rejecting this response because: I would like a formal confirmation that our business details have been removed from this website. Once confirmation has been received; this issue can be closed. I have not accepted the 28 days delay in getting our personal and business information removed from the company directory and as such request confirmation or removal as of immediate effect. Thank you

Regards,

***** *******

Business Response
Date: 11/13/2024
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the
concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly
investigated. We apologize for any inconvenience this may have caused. We have been in contact with the customer regarding the issue
noted.

If complainant has any further questions, they may contact our Senior
Manager of Customer Relations, ******** at
*************
Customer Answer
Date: 11/14/2024
Complaint: ********
Subject: Immediate Removal of ******* *** *** Information from Your Website
Dear *********
I’m reaching out regarding a serious concern about the use of ******* *** ***’s information on your website. Our company’s details are currently displayed without our knowledge or permission, which is a breach of confidentiality.

Please note that ******* *** *** has not granted your company permission to reference or advertise any of our company information publicly. As previously requested, I am asking that this information be removed from your website with immediate effect.

Once the information has been removed, I’d appreciate confirmation of this action. Upon receiving your confirmation, I am happy to consider this matter resolved.

Thank you for your cooperation.

Best regards,
***** *******
Director
******* *** ***

Customer Answer
Date: 11/15/2024
Subject: Immediate Removal of ******* *** *** Information from Your Website
Dear *********
I’m reaching out regarding a serious concern about the use of ******* *** ***’s information on your website. Our company’s details are currently displayed without our knowledge or permission, which is a breach of confidentiality.

Please note that ******* *** *** has not granted your company permission to reference or advertise any of our company information publicly. As previously requested, I am asking that this information be removed from your website with immediate effect.

Once the information has been removed, I’d appreciate confirmation of this action. Upon receiving your confirmation, I am happy to consider this matter resolved.
I would just appreciate confirmation from the company that our company details have been removed. I am not getting that confirmation from any person.
All ******** and others are saying is that they take this very seriously.
Once our company details has been removed, I’d appreciate confirmation of this action. Upon receiving your confirmation, I am happy to consider this matter resolved.
If this has been done already, kindly consider this issue closed. ( unfortunately not any person has confirmed that our details had been removed.)
Thank you so much.
*****
Business Response
Date: 11/22/2024
We at Dun & Bradstreet, Inc. appreciate the opportunity to
address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly
investigated. We apologize for any inconvenience this may have caused. We are continuing to work with the complainant to
address her concerns.

If complainant has any further questions, they may contact our
Senior Manager of Customer Relations, ******** at
*************
Initial Complaint
Date:10/15/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
7e3c5d55-4f94-49e3-a01e-38ebf5967560 My personal and business information was listed on the *** directory without my permission. I made two written requests for my business information to be removed from this website directory but it has not been. Please assist with the removal of my personal and business information ************************************************************************************************************
Business Response
Date: 10/22/2024
We at Dun & Bradstreet, **** appreciate the opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. If the complainant has any further questions, she may contact our Senior Manager of Customer Relations, ******** at *************
Customer Answer
Date: 10/23/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******** *******
Initial Complaint
Date:10/04/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Although our Firm has maintained the same corporate address since 2014 and has been registered in Dun & Bradstreet's (D&B) Business directory during the same period, an unknown individual at D&B arbitrarily and capriciously changed our corporate address in their D&B business directory without our knowledge or authorization. This resulting change caused significant disruptions in our business operations, as many of our business partners, including the **** **********, and ******, utilize D&B data to validate our corporate information including our business address. In spite of many attempts to resolve this issue directly with D&B and admission on the part of D&B representatives that someone within their organization made this error, we have still been unable to reach anyone at D&B to resolve this issue in a timely manner.

Furthermore, on 10/3/2024 we requested issue escalation to a D&B supervisor/manager only to be told that we would receive a call back within 1-2 hours. As of 12:00 PM on 10/4/2024 (the next day), we still have not received a call back.

The actions on the part of D&B are unprofessional, arbitrary, capricious, and damaging to our small business. Accordingly, we seek assistance from BBB to resolve this matter as quickly and expeditiously as possible while providing other small business with a warning to exercise caution in conducting business with D&B.
Business Response
Date: 10/17/2024
We at Dun & Bradstreet, Inc appreciate the opportunity to address the concerns raised as we value feedback. We sincerely apologize for any inconvenience this may have caused. We spoke with complainant on October 9, 2024, to address his concerns.
If the complainant has any further questions, they may contact our Senior Manager of Customer Relations, ******** ** ************
Initial Complaint
Date:09/30/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
D&B told me today by phone that the Duns number for my company, ********, has been deleted. I certainly didnt request this!!!
Business Response
Date: 10/09/2024
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the
concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly
investigated. We apologize for any inconvenience this may have caused. We are continuing to work with the complainant to address her
concerns.

If complainant has any further questions, they may contact our Senior
Manager of Customer Relations, Kimberly at
[email protected].
Initial Complaint
Date:09/23/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I discovered that my name and address *********** ******** **** ****** ******* ************* ** ******* was associated with a, “DUN & BRADSTREET” Account Name, “THAT IS “NOT” MINE”. ********* ************ *** *** ******* ************* ** ****** (DUN & BRADSTREET NUMBER: *********), Belongs to: ******* ******** Whom has “STOLEN” MY IDENTITY, COMMITTED “FRAUD”, AND HAS “CLONED” HER BUSINESS TO MY NAME. In addition to the above, it was the, “SIC CODE” That alludes to a business, “SIC CODE”, THAT I DON’T PROVIDE A SERVICE FOR. I am requesting that, “ANY” Dun & Bradstreet Accounts opened in my name with another business other than mine, “MORTGAGE FRAUD TASK FORCE, LLC”, Be removed, “IMMEDIATELY”!!! I am requesting an, “FORENSIC INVESTIGATION”, into any and all names provided and services provided for. These “CRIMES” by using the, “Dun & Bradstreet” Services, Credit and etc. have led to purchases, being made in my name for additional accounts that have been opened off of my, “CREDIT” AT “DUN & BRADSTREET”. THESE ARE PUNITIVE DAMAGES, WHICH HAVE CAUSED MY, “PERSONAL CREDIT” TO SUFFER UN-NECESSARILY. I want to receive a copy of the findings and, I want “DUN & BRADSTREET” TO BE MADE AWARE THAT, I WANT CHARGES FILED AGAINST, “******* *******”, AND HER COMPANIES “REMOVED” FROM, “DUN & BRADSTREET” DATA BASE. Thank you, ********** ******** Friday, September 20th, 2024
Business Response
Date: 10/03/2024
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the
concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly
investigated. We apologize for any inconvenience this may have caused. We have been in contact with the customer regarding the issue
noted.

If complainant has any further questions, they may contact our ******
Manager of Customer Relations, ******** at
************.
Customer Answer
Date: 10/03/2024

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Complaint: ********

I am rejecting this response because: “FAILURE” TO REMOVE “ALL” BUSINESSES “NOT” ASSOCIATED WITH ME AND ONLY ME. ******* ******** ********* ************ ********* ********** AND ALL OTHER “*********” BUSINESSES, HAVE “NOTHING” TO DO WITH ME. ITS MY ADDRESS AND MY “EXCELLENT” CREDIT WITH, “DUN & BRADSTREET” THAT HAS BEEN “STOLEN” AND “USED” WITH “HUD”, ** ****** & ***** ****”, “******** *******”. I WILL BE FILING A LAWSUIT AGAINST, “DUN & BRADSTREET” FOR PUNITIVE DAMAGES AND FINANCIAL LOSSES TO INCLUDE MY HOUSE & THE CONTENTS, $240 MILLION DOLLARS. DUN & BRADSTREET, STOOD BY AND LET THIS HAPPEN, NOW, DUN & BRADSTREET MUST PAY!!! THANK YOU!!! ********** **************, Thursday, October 3rd, 2024.

Regards,

********** *******

Business Response
Date: 10/09/2024
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the
concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly
investigated. We apologize for any inconvenience this may have caused. We are continuing to work with the complainant to address her
concerns.

If complainant has any further questions, they may contact our ******
Manager of Customer Relations, ******** at
************.
Initial Complaint
Date:09/16/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company is reporting completely wrong information about my business address and details. I have opend a case with them, D-U-N-S Case # ********* and it was completely futile. They actually changed the informaiton and reported again completely wrong and made-up information. I have contacted them by phone andn emails, and everythig was ignored. I have bank statemts, *** communication letters, government entities lettters, and everything they want to proove my address and details. I submitted this documents with the above case and everything was completely ignored. My correct details are:

Business name: Wireless Engineering Ltd Co.
Business address: **** ***** ** *** *** *******, ****** ****** ***
Telephone number: (+1) ************
General manager: ****** *****
Business category: Electronics manufacturing

Again, this company is reporting completely worng information about my business and this is causing financial damages, because freight companies charge much more when a shipper is unknown. I need an immediate resoluiton to this abuse.
Business Response
Date: 09/25/2024
We at Dun & Bradstreet, Inc. appreciate the opportunity to address the
concerns raised as we value feedback. Please be
advised that we took this matter very seriously and thoroughly
investigated. We apologize for any inconvenience this may
have caused. We have been in contact with the customer regarding the issue
noted.

If complainant has any further questions, they may contact our Senior
Manager of Customer Relations, ******** at
.
Initial Complaint
Date:08/18/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company used BlueSnap to withdrawal one $200 transaction and one $250 transaction from my checking account without my consent or permission. I absolutely did not spend any money with this company. I want my $450 back. And I want people to know theyre scamming people and stealing from them.
Business Response
Date: 08/27/2024
We at Dun & Bradstreet, **** appreciate the opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We have been in contact with the customer regarding the issue noted.

If complainant has any further questions, they may contact our Senior Manager of Customer Relations, ******** at ************.
Initial Complaint
Date:07/25/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The purpose of this Memorandum is to officially file a formal complaint against Dun and Bradstreet (“D&B”) for employing unethical and inappropriate business practices against my company, Sterling Secure, Incorporated (“Sterling”), a Minnesota S-Corp.

Sterling entered into a one year subscription contract with D&B for services related to accessing and usage of their D&B/Hoovers business database. The contract officially began on June 15, 2022, This contract would be renewable in twelve (12) months. The contract could also be amended or cancelled provided that Sterling gave thirty (30) days notice of intent to D&B (i.e., May 15th 2023 was the cutoff date). Mr. **** ******* was assigned the D&B Account Manager. It was D&B’s policy and internal procedures required that all communications regarding the contract had to conducted through the Account Manager.

Starting in mid-April 2023, Sterling attempted to contact the Account Manager to inform D&B that Sterling’s decision was to cancel the contract renewal.

D&B employed what can only be described as unethical & inappropriate business practices by thwarting, ignoring, and blocking every attempt by Sterling to cancel the subscription. This led to an automatic renewal & the subscription cost was then increased.

D&B claims that Sterling has a balance owing of $4,331.25 and they have turned this case over to A.G. Adjustments for collection. A.G. Adjustments has been harassing Sterling and the undersigned by sending threating letters, emails & text messages & calling Sterling at least 3-4 times per week.

Action Requested
1) D&B shall dismiss these allegations and collection actions and stop all threatening correspondence and communications with Sterling and the undersigned; and,
2) Neither D&B nor A.G. Adjustments shall not submit any derogatory reports all Credit Agencies, social media, Better Business Bureau, and any other public forum (e.g., Google.).
Business Response
Date: 08/05/2024
We at Dun & Bradstreet, Inc. appreciate the
opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and
thoroughly investigated. We apologize for any inconvenience this may have caused. We have been in contact with the
customer regarding the issue noted.

If complainant has any further questions, they may
contact our Senior Manager of Customer Relations, Kimberly at [email protected].
Customer Answer
Date: 08/12/2024
Issue has been resolved to ******** ******** satisfaction.
Thank You for your assistance.
**** ** ******
Initial Complaint
Date:07/25/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There is some confusion with our DUNS number. We have had a name change from ********************************* to ********************* dba Mikes Auto Glass. All our trade information is missing. Please convert the trade information from *********************************. to *********************. The tax ID is **********. This is a ************** and we have been in business since August 2012. Thank ************************* CEO.
Customer Answer
Date: 08/22/2024
Hello, I didnt see the requested outcome message. I thought I requested a correction to the credit report. Please relay to Duns and Bradstreet that we are requested a correction to a merged credit report.
Business Response
Date: 08/29/2024
We at Dun & Bradstreet, **** appreciate the opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We have been in contact with the customer regarding the issue noted.

If complainant has any further questions, they may contact our Senior Manager of Customer Relations, ******** at ************.
Customer Answer
Date: 09/03/2024
Hello, they corrected the issue and the consumer is satisfied. We are good here.
Initial Complaint
Date:07/08/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,

I found a listing of my sole proprietorship which ceased operations a year ago on the Duns and Bradstreet website.

This listing shows the following:

-my personal address – *** ******** Drive, ********** Road, NB *** ***
-makes available my personal home phone number
-makes available my personal credit history and status
-my full personal name which includes my middle initial M
-personal credit information
-falsely lists my former sole proprietorship as a company when my business was never incorporated
-falsely lists me as currently offering professional accounting services which I do not (Note: it is currently a violation of my employment contract with the federal government authority to be selling professional accounting services) so this listing I would go to say is causing me reputational harm and risk
-also I am not registered as a public accounting firm with CPA New ********* and this Duns and Bradstreet misrepresents me publicly
-etc. etc.

There is no way to request removal of my personal information on the www.dnb.com website. I tried to send a request to customer service however this is not the role of customer service.

I am requesting this information which is listed under the following Duns and Bradstreet number ********* be removed immediately from the Dun & Bradstreet business directory and show in an email to me as follows:

Company: ***** M. *******, Cpa, Ca
Street: *** ******** Dr
City: ********** Road
Postal Code: *** ***
D-U-N-S® Number: *********

***** *******
Business Response
Date: 07/15/2024
We at Dun & Bradstreet, Inc. appreciate the
opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and
thoroughly investigated. We apologize for any inconvenience this may have caused. We are continuing to work with the
complainant to address her concerns.
If complainant has any further questions, they may
contact our Senior Manager of Customer Relations, ******** at ************.

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Dun & Bradstreet, Inc. is NOT a BBB Accredited Business.