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Business Profile

Internet Services

Network Solutions

Headquarters

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

This profile includes complaints for Network Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see

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Network Solutions has 3 locations, listed below.

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    Customer Complaints Summary

    • 187 total complaints in the last 3 years.
    • 36 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/31/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I find it scary and unbelievable that Network Solutions has just sent me an email to auto bill me on August 24 for email address accounts and extra storage for deleted accounts off the server after those employees left the firm, and no longer exist.

      Please investigate and advise.

    • Initial Complaint

      Date:07/30/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Trying to get resolution on Domain ownership change (old info was out of date, contact info was incorrect). Company constantly pushes off resolution, and doesn't adhere to its given timelines. Does not communicate to proper email addresses when REPEATEDLY told address on hand is not correct. I have been in contact with 4 CSRs there in the last month, and the owner of our company has also made contact with them.

      Had to reopen a ticket because they said they requested more info, but our company received no contact through them. Again, we requested contact through emails that we use that are active.

      All apologies and no resolution to the task requested.

    • Initial Complaint

      Date:07/30/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been with Network Solutions for over 23 years. I am a 76 year old disabled Widow who is not tech savvy. I have had an email issue with my email ************************ for almost a month. I have been back and forth with support with numerous text chats, and emails. I am not able to get emails so I gave an alternate. I received an email from Mario a tech support agent stating my issue should be resolved within 24-48 hours. After 56 hours I tried to email support again only to get a response that the case was closed. I’ve been trying to deal with 2 Network Solutions Agents by phone to no avail. They have been rude and not been able to resolve my issue. Nor were they even trying to help. I have been reduced to having no other option but cancel my account after 23 YEARS because they cannot assist me. Yet ??????????they just billed me for $175. I want my money back or resolve the problem.

      How can an organization NOT be able to resolve an issue AFTER it’s been “ESCALATED??”

      If they are not able to fix an email issue then I truly believe they should not be in business.

    • Initial Complaint

      Date:07/17/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cannot update my information, address, payment info. I have contacted customer support, they cannot help, they told me that the issue had been sent higher and I would be contacted within a day. I was not. I asked to speak with a supervisor, I was told I would receive a call back within a day, I did not. Their system will not recognize my address. My address was assigned to me by the US postal service. My payment info is tied to my address.

    • Initial Complaint

      Date:07/11/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had my website hosted with Network Solutions for 13 years. I went on and renewed my Web hosting package. I received a email saying that the website was going to cancel. I called in and spoke to a representative and she said the email was sent in error and to disregard it. I had an email June the 13th from a customer trying to fill out an availability form and the website was gone. She wanted to know if I closed! I called into Network Solutions and the CSR said the package I purchased would not work for my website, that I had to purchase one at a higher price. I gave her the credit card info and she put a request in for a refund. I asked to have a supervisor call me back because I was told there was not one available. I received an email today, June 19 saying request for refund was denied. I called and spoke to a customer service rep again, and she told me a conflicting story. She said there was no need for me to purchase the second package, that’s the first one that was less expensive would work it just needed to be pointed at my website. I asked for a supervisor to call me back again with a new returned phone call. So now I have paid a mess $400 for something that should’ve cost me 120. In addition my website was down from the seventh until the 13th so I have a loss of business. I am asking for a refund for the second package that was purchased and have my website pointed to the one I purchased in the first place. I’d also like a callback from a supervisor

    • Initial Complaint

      Date:06/05/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      suddenly got a notice that my domain expired on april 19. got no prior notice before it expired. they charged me seventy three dollars and ninety eight cents to restore and one yr renewal. i immediately switched service to web host pro who charged me twelve dollars for the exact same product. i dispute the seventy four dollar charge with my bank who refuses to reverse the charge and tell me i have to deal with network solutions to get my money back. as the attached document shows, i have zero products with network solutions because their pricing is predatory. they refuse to offer a reasonable price like everybody else. twelve dollars per year is what webhostpro dot com charges. that is a reasonable price. twelve dollars per year. network solutions charges a thirty four dollar "reconnection fee" which is predatory. i'm fifty one years old. my question to network solutions is: while i am still alive on this planet, will they ever deal fairly with their customers or will i never see that in my life? everybody else charges ten or fifteen dollars per year for domain names. network solutions charges forty dollars per year. we are tired of getting ripped off with predatory pricing. please return my seventy three dollars and ninety eight cents as i am not willing to pay predatory prices for your products. i assume your emails are automatically sent to spam by my email service earthlink. i wonder why. i have finally broken free from this company and have no products with them. thank god for that. please refund the predatory charge of seventy three dollars and ninety eight cents you charged me on april nineteenth and please stop ripping off customers with predatory prices and practices all the time. i am willing to go into arbitration if required so i can challenge this purchase. it is predatory and it is not right. please refund my money and please do not charge me further since i have cut all ties with your company. you can do better than this network solutions.

    • Initial Complaint

      Date:05/16/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Network Solutions recently changed their email MTA authentication and server identities. They advised specific configuration changes that had to be made. I made the changes and it did not work. I spoke with Network Solutions who verified that my settings were correct and stated that my business would have to pay $99 for support. The configuration settings the support provider gave me were incorrect causing my business to pay $99 to correct a problem Network Solutions created and gave me incorrect configuration data by confirmation causing an unnecessary $99 expenditure.

    • Initial Complaint

      Date:05/15/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In spite of letters and attempts to contact inexistent service, NS has suspended their "service" hosting my domain (stpp.com). They provided faulty instructions to modify the settings of my Outlook program, ignored my warnings that their setting was rejected by Microsoft, disregarded the screenshots I sent and ignored my letters. As for phone calls they "Are experiencing a high level of activity". I demand that they release the lock on my domain so that I can transfer it to a real domain host service and reimburse part of the 10y renewal I paid in 2018.

    • Initial Complaint

      Date:05/15/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have been a customer of Network Solutions for more than 23 years. During the week of May 8th our website was shut down and our email disconnected. Our credit card # had changed but we were given noNotice either by email or phone that there was a problem. Somehow the Network Solutions systems reverted the primary contact to a woman who hasn't worked for us in over 20 years !!! However they did charge me to set up to new email accounts that a later call said was in error. I was told a credit would be issued and then added new emails to our existing account . We now have 2 separate charges and neither worked to solve an immediate communication issue.
      I have been on the phone various times for now over 16 hours. Network Solutions forced me to provide sensitive,private information-copy of my passport ,copy of front page of tax return,and other less sensitive items. I am very uncomfortable with the control of this information and will also be reporting this to my State senator ******* **********.
      I was told the information provided was acceptable and I would be able to run our business again in 24-48 hours. Now I am told another 48 hours. IN the meantime I was told Network Solutions has deleted our website and it can not be resurrected. They can ,however,offer me a package to have it rebuilt.
      There is no management escalation .I ask for your help in this issue. And I write this for any other company thinking of using their servicesven NO .

    • Initial Complaint

      Date:05/02/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our website /email hosting company took down their phone lines. Our company emails have been ending up in junk and spam due to a technical issue related to ***** * **** on our website. And, since December, 2022, I have been going thru their only way to communicate thru online chat. At least 10 times, asking with respect & patience to address the ***** * **** issues on our website that disrupt business. While we are conducting business using a great deal of electronic mail, the ***** * **** issues cause our company emails to be marked as junk & spam. And, unable to reach the new clients or existing ones. I have begged them and explain to them this issue numerous times, how it hinders our ability to succeed in our business. Please offer advice. Thank you.

      Customer Answer

      Date: 05/26/2023

      Dear Better Business Bureau Representative,

      Thank you for your email. Thank you for taking the time and effort to help. The issue can be considered closed as the company reached out directly and resolved the issue. Also, offering to look into how things went wrong. Thank you again.  

      Sincerely,

      *** 

      **** ******* ***** * ******** ****

       

    Network Solutions is NOT a BBB Accredited Business.

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