Reviews
This profile includes reviews for Svelte Media, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 264 Customer Reviews
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Review fromAna Maria N
Date: 12/23/2024
5 starsAna Maria N
Date: 12/23/2024
**************** is impeccable, they respond fast and solve any issue quickly and effectively. Thank you again!!!
Svelte Media, Inc.
Date: 01/02/2025
Hello ***,
Thank you for your wonderful feedback! Were so glad to hear that our customer service team was able to assist you quickly and effectively. Your satisfaction is our top priority, and it means a lot to know weve met your expectations.
If theres anything else we can do for you, dont hesitate to let us know. Were always here to help!Review fromeve p
Date: 12/22/2024
1 stareve p
Date: 12/22/2024
I bought the menu and training videos for $29. I never joined for a monthly fee of $49. They tried to take that $49 today. Now I can't get into the videos after I emailed Coach Mere and told her that is fraudulent. ****.Svelte Media, Inc.
Date: 01/02/2025
Hello there,
I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
Our 60-Day Guarantee: Your Peace of Mind
We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
How to Reach Us:
Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
To better assist you, we have cancelled your subscription and refunded $49.
If there is anything we can do to rectify this situation or assist you further, please don't hesitate to reach out to me directly or through our customer care team. Your satisfaction is important to us, and we're committed to addressing your concerns.Review fromCrystal N
Date: 12/10/2024
1 starCrystal N
Date: 12/10/2024
Dont fall for it - they start taking money from you immediately that you didnt even know you signed up for. Trying to reach them is horrible. Truly a scam to get monthly payments from you. I have emailed them twice and have a ****** complaint filed trying to get refunded. They say money back guarantee - save yourself the troubles.Svelte Media, Inc.
Date: 12/11/2024
Hello Crystal. Thank you for sharing your experience. We sincerely apologize for any frustration caused. Our goal is to provide clear communication about our subscriptions and services.
We would like to assist in resolving your concerns, including addressing your refund request and any subscription misunderstandings. Could you please email us directly or provide your ****** complaint ID so we can locate your account and expedite the resolution?
We value your feedback and are committed to improving our service to ensure a better experience for all customers.Review fromCari M
Date: 12/10/2024
5 starsCari M
Date: 12/10/2024
Im so happy to find a routine that fits into my life so well as the Svelte membership has & it feels so good to be seeing & feeling the results from the consistency! I had some initial troubles with my lifetime ********************* service exceeded my expectations, theyve been helpful & patient each step of the way. Im a life-r for sureThanks!!Svelte Media, Inc.
Date: 12/13/2024
Hi, ****. Thank you so much for your kind words! We're thrilled to hear that the Svelte membership is fitting seamlessly into your routine and that you're seeing and feeling the results of your hard work. Consistency is key, and we're so glad you're finding success!
Our customer service team strives to provide exceptional support, and it's wonderful to know they exceeded your expectations. Were grateful to have you as part of the Svelte community and look forward to supporting you on your journey.
Thanks for being a "life-r" we appreciate you! ??Review fromAnna Maria C
Date: 11/25/2024
5 starsAnna Maria C
Date: 11/25/2024
Called from *******, ****** and had the pleasure of speaking with **** who was a great help! Thanks ??????Svelte Media, Inc.
Date: 11/26/2024
Hello ****,
Thank you for your wonderful feedback! We're delighted to hear that **** was able to assist you so effectively. Providing excellent customer service is our top priority, and its great to know we met your expectations.
If you have any further questions or need additional assistance, dont hesitate to reach out. We're always here to help! ??Review fromRoisin C
Date: 11/22/2024
4 starsRoisin C
Date: 11/22/2024
Great customer service!! I received a very prompt response to my request for assistance, and they are so friendly and kind. I really appreciate the help.Svelte Media, Inc.
Date: 11/25/2024
Hi, Roisin. Thank you so much for your kind words! ?? Were thrilled to hear that you had such a positive experience with our customer service team. Providing prompt, friendly, and helpful support is always our top priority, and it's wonderful to know we were able to meet your expectations. If there's anything else you need, please dont hesitate to reach outwe're always here to help! ????Review fromLana R
Date: 11/19/2024
1 starLana R
Date: 11/19/2024
I originally signed up to receive One and done and Fat Loss Accelerated, which cost a total of $41 US. I had a gentleman call me about an additional program. I said that I did NOT want to sign up for it, but find that they have been charging me $49 US every month to my **** card ever since. They said that I only have 60 days to ask for a return, so I will not be reimbursed for anything. I spoke with a guy named Will, who had quite the attitude. He said that I could talk to a supervisor, but that they would tell me the same thing. I waited to speak with a supervisor. There wasn't one available so I had to wait for a return call.This is a CROCK! Make sure that you do NOT sign up for ANYTHING from Svelte Media.Svelte Media, Inc.
Date: 11/25/2024
Hi, ****. Upon checking, we have cancelled your subscription and extended our money back guarantee to 120-days. We refunded 4x$49.Review fromRobo D
Date: 11/15/2024
5 starsRobo D
Date: 11/15/2024
Great, prompt and courteous customer service. Love the company and the products offered.Svelte Media, Inc.
Date: 11/18/2024
Hi, Robo.
Thank you for your wonderful feedback! ?? We're thrilled to hear that you love our company and products and that our customer service team has made a positive impression. Your support means the world to us, and were always here to help if you need anything! ??
Review fromMarissa T
Date: 11/15/2024
5 starsMarissa T
Date: 11/15/2024
Great customer service! Very professional and knowledgeable. Takes good care of their customers well. I am very happy of my experience with their support team.Svelte Media, Inc.
Date: 11/18/2024
Hi, *******. Thank you for sharing your experience! ?? We're delighted to hear that our customer service team exceeded your expectations with professionalism and care. Your happiness is our priority, and were here whenever you need us! ??Review fromSandra N
Date: 11/15/2024
5 starsSandra N
Date: 11/15/2024
Thank you so much, greatly appreciate your help. The Substitute Food List received.Svelte Media, Inc.
Date: 11/18/2024
Hi, ******. You're very welcome! ?? We're glad you received the Substitute Food List. If you have any other questions or need further assistance, feel free to reach out. Enjoy your journey to wellness! ??
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