Reviews

This profile includes reviews for Svelte Media, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Svelte Media, Inc.

  499 Evernia St Apt 303 West Palm Beach, FL 33401-5450

  
• 

  Svelte Media, Inc.

  460 Jupiter Ln Juno Beach, FL 33408-2013

  

Review Details

• Review fromGiselle S

  Date: 10/18/2024

  5 stars
  Over a year and 1/2 ********************* could not help my bloating and inflammation in my stomach. It was depressing and frustrating. I came across this SVELTE lifestyle and it worked Day 1. No more constipation ?? no more bloating, my stomach is FLAT and I dropped 11lbs in 1 week. It REALLY works! ?? Grateful that theres a woman who practices what she preaches??

• Review fromDolores W

  Date: 10/10/2024

  5 stars
  Response was very fast and helpful had me on my way with in minutes

• Review fromMaureen A

  Date: 10/07/2024

  5 stars
  Top notch customer service. I forgot to cancel one of the programs that I had signed up for, for 7 days. I contacted Customer service today and within 4 hours, all my questions were answered and my refund was already credited back to my account. Great team to work with.

• Review fromCarmen B

  Date: 10/07/2024

  5 stars

  Carmen B

  Date: 10/07/2024

  Estoy sper feliz y agradecida he visto resultados cuando antes nunca lo haba podido lograr y si llego a tener una duda inmediatamente me responden y me ayudan, eso sin mencionar los deliciosos mens que me proporcionan saludables y prcticos
  

  Svelte Media, Inc.

  Date: 10/10/2024

  Hola, muchas gracias por compartir tu experiencia positiva.

  
  Nos alegra muchsimo saber que ests viendo resultados y que el programa ha sido til para ti. Nos enorgullece poder ofrecer un servicio rpido y un men que sea tanto delicioso como saludable. Tu satisfaccin es nuestra mayor recompensa!

  
  Si en algn momento tienes ms ********* o necesitas asistencia adicional, no dudes en contactarnos. Estamos aqu para ayudarte en tu camino hacia una vida ms ********************* de nuevo por tu confianza!

• Review fromJudy Y

  Date: 09/29/2024

  1 star

  Judy Y

  Date: 09/29/2024

  I need a phone number to call please..I have been try to contact someone.
  

  Svelte Media, Inc.

  Date: 10/01/2024

  Hi ****,

  Thank you for reaching out. We noticed that you have already emailed our customer service team, and we replied to your email but did not receive a response. I have now forwarded your request to our phone support team, and they will reach out to you as soon as possible.

  If theres anything else we can assist you with in the meantime, please dont hesitate to let us know.

• Review fromYvonnda M

  Date: 09/27/2024

  5 stars

  Yvonnda M

  Date: 09/27/2024

  Your response was extremely quick. I am grateful for your speedy correction that allowed me to start a life of health and wholeness. At 70 I have alot to pursue to reach my destiny!!! I want to confound the under achievers. Super health and look 20 years younger than my age!! Then having the honor and blessing of giving them your fitness site . It will be a journey of my life for my grandchildren and great grandchildren. Blessings and much appreciation, *** ********
  

  Svelte Media, Inc.

  Date: 09/30/2024

  Hi ***,

  
  Thank you so much for your kind words! Were thrilled to hear that our quick response made a positive impact on your journey toward health and wellness. Your determination to pursue your goals and inspire your grandchildren and great-grandchildren is truly inspiring.

  
  Were honored to be part of your journey and appreciate you sharing our fitness site with others. Heres to many more milestones and a vibrant, fulfilling life ahead!

  
  Blessings and best wishes,
  *****
  Customer Service Manager, **********************

• Review fromShellie M

  Date: 09/24/2024

  4 stars

  Shellie M

  Date: 09/24/2024

  Terrific team, customer service is spot on. No delays really works with you. My only problem was for some reason, no matter what I did, I could not transfer on my television so that I could work out matter how hard I tried Im sure it worked for other people but no matter what they told me to do. It didnt work for me, but they are wonderful people.
  

  Svelte Media, Inc.

  Date: 09/25/2024

  Hi *******,

  
  Thank you so much for your kind words about our team and customer service! Were thrilled to hear that you had a positive experience with us, and we truly appreciate your patience. Im sorry to hear that you had trouble transferring the workouts to your television, despite your efforts. Wed love to take another look at the issue and see if we can find a solution that works for you. Are you trying to mirror your cellphone to your TV? This will help us look into your specific setup and provide further assistance.
  Thank you again for your feedback, and dont hesitate to reach out if theres anything else we can do to help!

  
  Best regards,

  ***** of Svelte Team

• Review fromMelodie A

  Date: 09/18/2024

  5 stars

  Melodie A

  Date: 09/18/2024

  I love Svelte! The workouts are easy to follow and I appreciate the alternative moves recommended. I like to do two workouts in a row and get a good sweat going! Also, the workouts where you go from standing to kneeling are great to keep me agile.Excellent customer service when I had a question.
  

  Svelte Media, Inc.

  Date: 09/19/2024

  Hello *******,

  Thank you so much for your wonderful review! ?? We're thrilled to hear you're loving the Svelte workouts and that the alternative moves are working well for you. Doing two workouts in a row sounds like a fantastic way to get a great sweat going! ?? We're especially happy to know you're enjoying the standing to kneeling exerciseskeeping agile is so important, and we're glad Svelte is helping with that. It's also great to hear that our customer service team was able to assist you with your question.

  
  Thanks again for being a part of the Svelte community! If you ever need anything else, were just a message away. Keep up the amazing work! ??

• Review fromMellanie B

  Date: 09/16/2024

  1 star

  Mellanie B

  Date: 09/16/2024

  I have been charged a $29 fee and a $49 fee out of my account. I was unaware of a subscription. The subscription has been cancelled as of today when I saw all the fees being taken out of account.
  

  Svelte Media, Inc.

  Date: 09/18/2024

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
  
  To better assist you, we have cancelled your subscription and issued a refund.
  
  
  Thank you for bringing this to our attention, and we appreciate your understanding and patience.

• Review fromPatti F

  Date: 09/13/2024

  1 star

  Patti F

  Date: 09/13/2024

  I paid for your program but never received it. At a loss as to how I can log in to get the info I paid for. I would really love to get started. ************
  

  Svelte Media, Inc.

  Date: 09/16/2024

  Hi *****,

  
  Thank you for reaching out to us. I'm sorry to hear that you're having trouble accessing the program you paid for. We've reviewed your order and sent you an email with the login details and instructions to get started.

  
  Please check your inbox and spam folder for our email. If you don't see it or if you have any further questions, please reply to our email or let us know here, and we'll assist you immediately.
  Thank you for your patience, and we look forward to getting you started with the program!

  
  Best regards,
  *************************