Reviews
This profile includes reviews for Svelte Media, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 264 Customer Reviews
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Review fromBrenda R
Date: 08/28/2024
1 starBrenda R
Date: 08/28/2024
They misrepresent what you are getting. It's one and done after first charge, but continue to charge your account for something that it made you think that it was a freebie. They took me for over $200 that needs to be refunded but refused to refund. I requested them to cancel in March but are still drafting my account until I finally found a phone number and talked with someone.
Svelte Media, Inc.
Date: 08/29/2024
Hello there,
I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
Our 60-Day Guarantee: Your Peace of Mind
We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
How to Reach Us:
Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
To better assist you,we already cancelled the subscription and extended our 60-day to 120-day money back guarantee. I refunded another 2x$49.
Thank you for bringing this to our attention, and we appreciate your understanding and patience.Review fromDiana K
Date: 08/26/2024
5 starsDiana K
Date: 08/26/2024
Great support ask a question any day of the week and will be promptly answered. The Svelte program is awesome, not hungry on this one but still loosing weight. The system recipes are great and tasty too.Svelte Media, Inc.
Date: 08/28/2024
Hi *****,
Thank you for your kind words! We're thrilled to hear that you've had a great experience with our support team and that the Svelte program is working well for you. It's fantastic that you're enjoying the recipes and seeing positive results without feeling hungry.
If you ever have any questions or need further assistance, were always here to help. Keep up the great work on your journey!Love,
Svelte Team
Review fromAudie Y
Date: 08/22/2024
5 starsAudie Y
Date: 08/22/2024
I am enjoying your service. I have lost 27 pounds and 27 inches so far. I love the foods that are suggested. I am able to move a lit better. I have gone from a size 12 to a size 4. Have 13 pounds to my goal. Thanks ***** *******Svelte Media, Inc.
Date: 08/23/2024
Hi *****,
Congratulations on your incredible progress! Losing 27 pounds and 27 inches is an amazing accomplishment, and were thrilled to hear that youre enjoying the service and the recommended foods. Its wonderful to know youre feeling more mobile and have made such a significant transformation. Keep pushing towards your goalyou're so close! Were here to support you every step of the way.
Review fromRebecca M
Date: 08/22/2024
1 starRebecca M
Date: 08/22/2024
Took off more money than I gave them. Only wanted plan advertised for $29 and I paid $30.74 They charged me $51. Calling the company and not interested in anything.Svelte Media, Inc.
Date: 08/23/2024
Hello there,
I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
Our 60-Day Guarantee: Your Peace of Mind
We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
How to Reach Us:
Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
In regard to your review, we understand that this has been a distressing experience, and we genuinely want to make things right for you. Once the issue is resolved to your satisfaction, we kindly ask if you would consider updating or removing your review. Your feedback helps us improve, and we want to ensure that your experience aligns with the high standards we set for ourselves.
To better assist you, we have cancelled your subscription and refunded the $49.
Thank you for bringing this to our attention, and we appreciate your understanding and patience.Review fromNawal T
Date: 08/21/2024
5 starsNawal T
Date: 08/21/2024
Thank you so much ************************ Your patience with me and how quick to understand my issue was beyond impressive. Also walking me through every step and being so kind & courteous was highly appreciated. You did go above and beyond to help me resolve my issue quickly, kindly and patiently. Thank you so muchSvelte Media, Inc.
Date: 08/22/2024
Hi *****,
Thank you so much for your heartfelt feedback! Im truly grateful for your kind words and Im glad I could help resolve your issue quickly. It was a pleasure assisting you, and Im happy to know that you felt supported throughout the process. If you ever need anything in the future, dont hesitate to reach out!Review fromAndrea C
Date: 08/20/2024
5 starsAndrea C
Date: 08/20/2024
Great support team! Had a question about one of the workouts and got a prompt, helpful response. So nice to know that there are folks out there to help when questions arise. Love that you're not alone.Svelte Media, Inc.
Date: 08/22/2024
Hi ******,
Thank you so much for your kind words! Were delighted to hear that you had a positive experience with our support team. We always strive to be there for you when questions come up, and were so glad you feel supported. Youre never alone on this journey!Review fromCarolyn T
Date: 08/20/2024
5 starsCarolyn T
Date: 08/20/2024
I just completed the Metabolic Flush ! And I literally lost 4 pounds in 24 hours. Woohoo! Im 62 and have been at a plateau for 6 months! On to step 2 ??Svelte Media, Inc.
Date: 08/22/2024
Hi *******,
Congratulations on completing the Metabolic Flush and losing 4 poundswoohoo indeed! ?? We're thrilled to hear about your success, especially after hitting that plateau. Youve got this! Ready for step 2? Were here to support you every step of the way. Keep up the fantastic work!Review fromColeen R
Date: 08/19/2024
5 starsColeen R
Date: 08/19/2024
I can't say enough about the Svelte training programit has truly been a life-changer for me. After struggling with my weight for years, I finally found a solution that works. The program is comprehensive, combining effective workout routines with personalized nutrition guidance, which has helped me lose weight steadily and healthily.The trainers are knowledgeable, supportive, and always there to push you to your best. They don't just focus on quick fixes but on sustainable habits that fit seamlessly into my lifestyle. The workout plans are challenging yet adaptable, making it easy to stick with them no matter my fitness level.The community aspect of the program is also a huge plus. I've met so many amazing people who are on similar journeys, and the encouragement from both the trainers and fellow participants has kept me motivated.Thanks to Svelte, I not only look better but feel better, too. I'm more confident, energized, and healthier than I've been in years. If you're looking to make a lasting change in your life, I highly recommend giving Svelte a try!Svelte Media, Inc.
Date: 08/20/2024
Hi ******,
Thank you so much for sharing your experience! Were beyond thrilled to hear how much the Svelte program has positively impacted your life. Its wonderful that youve found both the workout routines and personalized nutrition guidance to be effective in helping you achieve your goals. Our trainers and community are here to support you every step of the way, and its amazing to know that youre feeling more confident, energized, and healthier.
Were honored to be a part of your journey, and were excited to see your continued success! Keep up the great work!Review fromChristine A
Date: 08/16/2024
5 starsChristine A
Date: 08/16/2024
Very supportive and quick to respond. All recipe books received and downloaded easy to use, l have just started and am very impressed with the high level of service and all the information to make it user friendly.Svelte Media, Inc.
Date: 08/19/2024
Hi Christine,
Thank you for your kind review! We’re thrilled to hear that you've had a great experience with our support and that the recipe books were easy to download and use. We're here to assist you whenever you need, and we're so glad you're impressed with the service so far. Wishing you continued success on your journey!
Love,
Svelte Team
Review fromIrene S
Date: 08/13/2024
5 starsIrene S
Date: 08/13/2024
Great programs! Trainers are excellent. Support staff responds and takes care issues. Program really helps to motivate healthy living in a positive way!Svelte Media, Inc.
Date: 08/15/2024
Hi *****,
Thank you so much for your kind words! We're thrilled to hear that youve had a positive experience with our programs, trainers, and support staff. It's great to know that our program has been motivating you towards a healthier lifestyle. If theres ever anything more we can do to support your journey, dont hesitate to reach out!
Wishing you continued success and positivity!Love,
Svelte Team
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