Reviews
This profile includes reviews for Svelte Media, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 264 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromMelissa L
Date: 08/12/2024
5 starsMelissa L
Date: 08/12/2024
Im thrilled with the Svelte programsthey're reasonably priced and provide excellent support. **************** was quick and helpful with a pricing issue I had. The program offers a variety of options to suit different commitment levels, time constraints, exercise experience, and food prep skills. Theres also a supportive community with many success stories. Im seeing great results and plan to continue making this a lifestyle change because I feel amazing!
Svelte Media, Inc.
Date: 08/13/2024
Hi, *******.
Thank you so much for your wonderful feedback! We're delighted to hear that you're enjoying the Svelte programs and finding them to be a great fit for your lifestyle. It's fantastic to know that our customer service team was able to assist you quickly and that you're seeing such positive results. Your commitment and success are truly inspiring, and we're thrilled to be a part of your journey toward a healthier lifestyle. If you ever need anything, we're here for you. Keep up the amazing work!
Review fromKathy M
Date: 08/11/2024
1 starKathy M
Date: 08/11/2024
I signed up for a $29 one time fee and ended up being charged from March Through currently $49 a month. I am on a very fixed budget and cannot afford these charges. Had I known this would happen I would not have paid the $29. I was unaware that they would be signing me up for a $49 monthly membership/subscription to receive multiple texts per day of the Advertisements saying how to lose weight and drink this and drink that eat this but not that etc.. I am very displeased. I can find no phone number to cancel this subscription and hope to get resolved with a full refund. I dont know where to go to find out or I would just call and not put out a review like this. I am very disappointed and unhappy.Svelte Media, Inc.
Date: 08/12/2024
Hello there,
I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
Our 60-Day Guarantee: Your Peace of Mind
We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
How to Reach Us:
Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
To assist you with the cancelled and refund process, I've initiated the necessary steps. Please allow a few business days for the refund to be processed and reflected in your account.
If you have any further questions or if there's anything else you'd like to discuss, please don't hesitate to reach out. We're here to help, and we appreciate your patience as we work to ensure a positive resolution for you.
Thank you for giving our program a try, and we hope to have the opportunity to serve you better in the future.Review fromJulie B
Date: 08/09/2024
5 starsJulie B
Date: 08/09/2024
I lost my password and could not get on to the site. I emailed and within a short time they responded and reset my password. Great customer service.Happy customer.Svelte Media, Inc.
Date: 08/12/2024
Hello *****,
Thank you for sharing your experience! We're glad to hear that our customer service team was able to assist you quickly in resetting your password. Your satisfaction is our priority, and it's great to know you're a happy customer. If you ever need anything else, we're here to help!
Best,
The Svelte TeamReview fromDiane S
Date: 08/07/2024
5 starsDiane S
Date: 08/07/2024
Hi! In December I was diagnosed with diabetes, high cholesterol and high triglycerides. I started your weight loss program in January. Well, yesterday I saw my cardiologist and he said I HAVE A CLEAN BILL OF HEALTH!!!and I LOST 20 POUNDS!!!Although I still have ***** more pounds to go, I will succeed!!!Thank you so very much **************************************************** Training and **** and the whole team for making this possible ??????Svelte Media, Inc.
Date: 08/12/2024
Hi *****,
Thank you so much for sharing your incredible journey with us! We're thrilled to hear about your amazing progress and that our program has helped you achieve such remarkable health improvements. Losing 20 pounds and getting a clean bill of health from your cardiologist is truly inspiring! Were confident that with your determination, youll reach your goal of losing the remaining ***** pounds.
Your success is what drives us, and were honored to be a part of your journey. If you ever need anything, our team is here to support you every step of the way.
Keep up the fantastic work!Review fromKathleen H
Date: 08/05/2024
5 starsKathleen H
Date: 08/05/2024
I had a problem a d they were very quick to respond and did so kindly and professionally.Svelte Media, Inc.
Date: 08/13/2024
********************. Thank you so much for sharing your experience! We're thrilled to hear that our team was able to assist you quickly and professionally. Your satisfaction is our top priority, and we're always here to help whenever you need it. If you have any further questions or need anything else, please don't hesitate to reach out. Thanks again for choosing Svelte Training!Review fromVickie H
Date: 08/03/2024
5 starsVickie H
Date: 08/03/2024
Meredith S. and the Svelte programs have been great. I have been successful with great weight loss, inches gone and blood work improving at my 3 month check ups. My doctor is pleased. The programs are lots of prep but the foods are great. The exercise is very easy to get into a daily routine. I've had NO problems with charges that are jot supposed to be on my acct by simple reading things before you click and agree. My doctor and myself give this program a hard thumbs up.Svelte Media, Inc.
Date: 08/05/2024
Hi, ******. Thank you so much for sharing your positive experience with *************************** and the Svelte programs! We're thrilled to hear about your success with weight loss, reduced inches, and improved blood work at your 3-month check-**** It's fantastic that your doctor is pleased with your progress.
We appreciate your feedback on the program's meal preparation and exercise routines, and we're glad to hear that you've found them easy to incorporate into your daily routine. Your attention to detail when reviewing charges is also commendable and helpful advice for others.
We're grateful for your support and the hard thumbs up from both you and your doctor. Keep up the great work, and don't hesitate to reach out if you need any assistance. Thank you for being a part of the Svelte community!Review fromKristin M
Date: 08/03/2024
5 starsKristin M
Date: 08/03/2024
I have been extremely happy with the programs that I've chosen through the Svelte system. They are reasonably priced, and when I had a pricing issue in the beginning, they were easy to contact and correct the issue. **************** is very helpful and friendly, and you don't wait on hold forever! The program itself has a variety of options to help you get started and stick with it, regardless of your commitment level, free time per day, exercise experience, food prep skills, etc. There is something for everyone. There is also a ****************** where many people find support and encouragement. There are so many success stories that I can't believe the rating here isn't higher! I'm achieving success, as are so many other people, and I'm going to keep it up as a lifestyle change because I feel amazing and want to keep that going!Svelte Media, Inc.
Date: 08/05/2024
******************. Thank you for sharing your wonderful experience with the Svelte system! We're delighted to hear that you are extremely happy with the programs and find them reasonably priced. It's great to know that our customer service team was able to quickly and efficiently resolve your initial pricing issue.
We strive to offer a variety of options to accommodate everyone's unique needs, whether it's your commitment level, free time, exercise experience, or food prep skills. We're glad that you find value in our ****************** and the support and encouragement it provides.
Your success story and positive feedback are truly motivating, and we hope it inspires others as well.We're committed to helping you continue feeling amazing and achieving your goals. If you ever need any assistance, please don't hesitate to reach out. Keep up the great work, and thank you for being a part of the Svelte community!
Review fromAnnette S.
Date: 08/02/2024
5 starsAnnette S.
Date: 08/02/2024
I've been using the One and Done Program and it works great! The exercises are effective and easy to follow, fitting perfectly into my busy schedule. Additionally, the customer service representatives are reliable and very helpful. Highly recommend!Svelte Media, Inc.
Date: 08/05/2024
Hi, *******. Thank you so much for your positive feedback! We're thrilled to hear that the One and Done Program is fitting well into your busy schedule and delivering great results. Our customer service team is always here to help, and we appreciate your kind words. If you need any further assistance or have any questions, please don't hesitate to reach out. Happy training!Review fromIshuannette O
Date: 08/01/2024
5 starsIshuannette O
Date: 08/01/2024
Hello, my fabulous Svelte Family, soooooo here is the update on my fitness and weight loss journey. This one its funny but true. I recently went to ********* *****, I visited ****** a beautiful sea front old world style town. I stayed in a hotel located at a ******* All I can say is that it was magical.Although I did my Svelte routine every single day I have to admit that I eat more than usual but mostly seafood?????? and Mediterranean cuisine, it was to say the least Delicious ??. So when I got back home ?? I went to buy me some clothes and I really like a pair of pants I tried them on and they were just a ****** tight but fit me quite comfortably. I bought them and left the store thinking "I gained some weight on my trip " I thought that the pants were size 3, I never double checked, when I got home I realized that for the first time in my adult life I fixed into a size 2 pants.Woooooooo hoooooooo.Thank you Svelte ?? ?? ????When I Started this wonderful program and became part of the Svelte Family, I was 169 pounds and I used to wear size ***** tight pants. That was a year and 5 months ago, today I have managed to stay fit and healthy.Svelte Media, Inc.
Date: 08/05/2024
Hi, Ishuannette. Thank you so much for sharing your incredible journey with us! Your story is truly inspiring and shows the amazing results that dedication and the Svelte program can bring. We're thrilled to hear about your magical trip to ********* and Sitges, and even more excited about your new size 2 pants!
Your commitment to the Svelte routine, even while enjoying delicious Mediterranean cuisine, is commendable. Congratulations on your fantastic progress from size ***** to size 2!
Keep up the great work, and were here to support you every step of the way. ????????Review fromColleen B
Date: 07/28/2024
5 starsColleen B
Date: 07/28/2024
I am very impressed with Svelte's MetaBoost and ABTC programs. 6 months ago I decided that I needed to get into a healthier state and found Svelte offering a good combination of dietary guidelines and exercise programming. The meal plans are based on healthy foods that can be found in most grocery stores and the exercises range from easy to challenging depending on the customer's ability level. Since joining I have lost several inches and 50 pounds. My recent physical showed that my cholesterol numbers have improved greatly as has my bone density. I am no longer in the obese category but have hit the healthy range. Hooray! My doctor is pleased and I have been able to reduce my medications! I view this as a 'better health plan' not a diet plan and physically feel so much better. Although some changes may be noticed in only the first few days, this is not a miracle potion and the customer has to be willing to put in the effort and stay the course.Svelte Media, Inc.
Date: 07/29/2024
Hi, *******.Thank you for sharing your experience! We're thrilled to hear about your success with Svelte's MetaBoost and ABTC programs. Losing several inches and 50 pounds, improving your cholesterol, and enhancing your bone density are incredible achievements. It's wonderful to know that you've reached a healthier state and reduced your medications.
We appreciate your insight into our meal plans and exercise programs. You're right, achieving better health requires effort and commitment, and we're glad to see your dedication paying off.
If you have any questions or need further assistance, please provide your email so we can connect directly.
Love,The Svelte Team
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.