Reviews

This profile includes reviews for Svelte Media, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Svelte Media, Inc.

  499 Evernia St Apt 303 West Palm Beach, FL 33401-5450

  
• 

  Svelte Media, Inc.

  460 Jupiter Ln Juno Beach, FL 33408-2013

  

Review Details

• Review fromCynthia D

  Date: 07/27/2024

  1 star

  Cynthia D

  Date: 07/27/2024

  I have emailed several times to have you STOP charging my account and yet you continue to charge me $58 a month, even though you SAY you have cancelled the account! We are now into the fifth month of charges! I would never recommend this company! Be very wary!
  

  Svelte Media, Inc.

  Date: 07/29/2024

  Hello there,
  
  I hope this email finds you well. I want to sincerely apologize for the inconvenience and frustration you've encountered with our program's billing. Your experience is certainly not reflective of the quality of service we strive to provide, and we're committed to addressing this matter promptly.
  
  The membership is indeed optional and requires active selection on the following page after purchasing One and Done or MetaBoost. This additional membership offers a range of benefits and is billed at $49 per month starting once the free trial period concludes. We appreciate your honesty in sharing your concerns. I want to assure you that your feedback is invaluable to us, and we are actively working to prevent such situations from occurring in the future. Additionally, we would like to clarify that the recurring charges you experienced are likely associated with a subscription that you may have inadvertently signed up for during the registration process. We sincerely apologize for any confusion or lack of clarity in our communication.
  
  To underscore our commitment to your satisfaction, we are thrilled to remind you of our 60-day guarantee.
  
  Our 60-Day Guarantee: Your Peace of Mind
  
  We take great pride in the effectiveness and excellence of our training programs and products. If, for any reason, you find that our offerings do not meet your expectations within the first 60 days of your purchase, we invite you to reach out to us. Our dedicated support team is here to assist you every step of the way.
  
  How to Reach Us:
  
  Should you have any questions or concerns, or if you simply wish to explore how to make the most out of your Svelte Training experience, please do not hesitate to contact us. You can reach our friendly and knowledgeable support team via email at ******************************************* We are committed to ensuring your journey with us is seamless and rewarding.
  
  We apologize for the frustration and inconvenience you've experienced. We normally offer a 60-day money-back guarantee, but as a one-time courtesy, we have extended it and refunded 4x$49 to your account.

  We want to ensure this matter is resolved and appreciate your patience. If you have any further concerns, please provide your email so we can address them directly and ensure no more charges occur.

  
  Best regards,
  The Svelte Team

• Review fromChristina H

  Date: 07/22/2024

  5 stars

  Christina H

  Date: 07/22/2024

  This company has been wonderful, it had to deal with me asking for refunds of several purchases through several emails. They were prompt and courteous at all times. They gave me the refunds promised and also offered much more each time we interacted. I recommend the products they sell dispite the fact I can't make use of them right now.
  

  Svelte Media, Inc.

  Date: 07/24/2024

  **********************. Thank you so much for your kind words! We're glad to hear that our team was able to assist you promptly and courteously with your refund requests. We strive to provide the best customer service possible, and it means a lot to us that you would recommend our products. If you ever decide to use them in the future, we're here to help!
  

• Review fromBob J

  Date: 07/22/2024

  5 stars

  Bob J

  Date: 07/22/2024

  The Svelte program is exactly what I needed. The exercises are simple yet effective, and I love the meal plans. The customer service team has been wonderful, always quick to respond and very helpful. I've already lost 4 pounds and feel great. This program is a winner!
  

  Svelte Media, Inc.

  Date: 07/25/2024

  Hi, ***. Thank you so much for your wonderful feedback! We're thrilled to hear that you're enjoying the Svelte program and finding the exercises and meal plans effective. It's fantastic to know that our customer service team has been able to assist you promptly and helpfully. Congratulations on your progress so far! If you need any further support or have any questions, please feel free to reach out. Keep up the great work!
  

  Love
  The Svelte Team

• Review fromHolly T

  Date: 07/18/2024

  5 stars

  Holly T

  Date: 07/18/2024

  Totally recommend this program. I Ive been a member for over six years. The program really works if you stick with it. I like the flexibility of the food choices, and the workout programs. I have purchased several of their programs and each one works if you stick with it and when you dont you can just get right back up and start again. I enjoy the ******** workouts and the variety of the workouts. I like the fact that I can pick and choose which part of the body I want to work out that day and how many times. I have rheumatoid arthritis and these workouts give me good mobility and I am building muscle and reducing body fat. Coach ****, *****, and **** are always very encouraging and respond to your request or likes quickly. The office also gets back to you if you have a question or need additional information. I highly recommend this program.
  

  Svelte Media, Inc.

  Date: 07/25/2024

  **************. Thank you so much for your glowing review! Were delighted to hear about your positive experience with the Svelte program over the past six years. Its wonderful to know that the flexibility of our food choices and workout programs has been beneficial for you, especially with your condition of rheumatoid arthritis. Were thrilled to hear that youre enjoying the ******** workouts and the variety they offer, allowing you to target specific areas and tailor your workout to your needs.

  
  Coach ****, *****, and **** will be pleased to hear your kind words about their encouragement and responsiveness. Our office team also appreciates your recognition of their support. Your recommendation means a lot to us!

  
  If you have any further questions or need additional information, please feel free to reach out. Keep up the fantastic work!

  
  Love,
  The Svelte Team

• Review fromCece C

  Date: 07/18/2024

  5 stars

  Cece C

  Date: 07/18/2024

  Wonderful program! I am enjoying the changes that I am experiencing so far. I am only on day two but have already lost 4 pounds. I feel lighter and a lot healthier! I highly recommend this program and am glad I started it.
  

  Svelte Media, Inc.

  Date: 07/25/2024

  Hello Cece,

  Thank you for your wonderful feedback! We're thrilled to hear that youre already experiencing positive changes and feeling healthier after just two days on the program. Losing 4 pounds is an excellent start, and were glad to hear youre enjoying the journey.

  
  Your recommendation means a lot to us. If you have any questions or need further assistance, please feel free to reach out. Keep up the great work, and were excited to see your continued progress!
  

  Love,
  The Svelte Team

• Review fromMaría F

  Date: 07/07/2024

  1 star

  María F

  Date: 07/07/2024

  Porque me estn cobrando 49$ sin mi permisoooo esto que es???? Agradezco no sigan cobrando a mi cuenta y regresen mi di deseo que decepcin que hagan esooo. Mi esposo compr esos productos. Y ahora nos ***** cuenta que estn haciendo esos cobros
  

  Svelte Media, Inc.

  Date: 07/08/2024

  
  Hola,
  Lamentamos mucho la situacin que ests enfrentando. Para poder ayudarte mejor y resolver este problema lo antes posible, por favor envanos tu direccin de correo electrnico. As podremos revisar tu cuenta y asegurarnos de que se cancele cualquier suscripcin no deseada y se procese el reembolso correspondiente.
  Gracias por tu paciencia y comprensin.
  

• Review fromRoberta O

  Date: 07/04/2024

  5 stars

  Roberta O

  Date: 07/04/2024

  Wonderful program! Iam really enjoying the changes that I am experiencing so far! I am only on day two but already lost 4 pounds. I feel lighter and a lot healthier! I highly recommend this program and am glad I started it.
  

  Svelte Media, Inc.

  Date: 07/05/2024

  Hi *******,

  Thank you so much for sharing your positive experience with the Svelte program! We're thrilled to hear that you're already seeing such fantastic results after just two days. Losing 4 pounds and feeling lighter and healthier is a great start.

  If you have any questions or need further support, please don't hesitate to reach out. We're here to help you every step of the way. Thank you for recommending our program, and we're glad you decided to start this journey with us!
  

• Review fromMaries C

  Date: 07/02/2024

  5 stars

  Maries C

  Date: 07/02/2024

  Mi experiencia con la compra de metaboost ha sido muy buena pues logre en 10 **** bajar 5 libras... las atenciones del personal de soporte oportunas y rapidas. Recomendaria este producto porque a mi me funciono
  

  Svelte Media, Inc.

  Date: 07/03/2024

  Hola,
  Gracias por compartir tu experiencia positiva con el programa Metaboost. Nos alegra saber que has logrado bajar 5 libras en solo ****************************** soporte te ha brindado una atencin oportuna y rpida.
  Si tienes alguna otra pregunta o necesitas asistencia adicional, no dudes en contactarnos.
  Gracias por recomendar nuestro producto!
  

  Svelte Media, Inc.

  Date: 07/03/2024

  Hola,
  Gracias por compartir tu experiencia positiva con el programa Metaboost. Nos alegra saber que has logrado bajar 5 libras en solo ****************************** soporte te ha brindado una atencin oportuna y rpida.
  Si tienes alguna otra pregunta o necesitas asistencia adicional, no dudes en contactarnos.
  Gracias por recomendar nuestro producto!

• Review fromGeorgia N

  Date: 07/01/2024

  4 stars

  Georgia N

  Date: 07/01/2024

  **************** took care of my problem professionally and courteously.
  

  Svelte Media, Inc.

  Date: 07/02/2024

  Hi, ******** 

  
  Thank you for your positive feedback! We're glad to hear that our customer service team was able to assist you professionally and courteously. If you have any further questions or need additional support, please don't hesitate to reach out.
  Best regards,
  The Svelte Team

• Review fromJulie D

  Date: 06/26/2024

  5 stars

  Julie D

  Date: 06/26/2024

  Their customer service is a Five-start. I would recommend the company Svelte and I am very satisfied with them.
  

  Svelte Media, Inc.

  Date: 06/27/2024

  Hi, *****. Thank you so much for your positive feedback! We're thrilled to hear that you're satisfied with our customer service. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your recommendation and look forward to continuing to support you!