Complaints

This profile includes complaints for Good Greek Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Good Greek Moving & Storage

  50 S Old Dixie Hwy Jupiter, FL 33458-3570

  
• 

  Good Greek Moving & Storage

  3303 SW 12th Ave Unit 400 Fort Lauderdale, FL 33315-2882

  
• 

  Good Greek Moving & Storage

  6195 Tri County Commerce Way Ste 400 Fort Myers, FL 33905

• 

  Good Greek Moving & Storage

  1333 N Jog Rd STE 103 West Palm Beach, FL 33413-1024

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February 2024, I contacted Good Greek for moving and for storage prior to being able to move into our new home. I was told that for our two-bedroom apartment it would require two storage vaults for at a cost of $150 per storage vault. After the movers packed and moved my belongings into GG's storage vaults, I was charged for FIVE vaults, at a total cost of $750 a month. Nowhere on **'s website or in the Storage Contract does it state the actual size of the storage vaults. The actual size is buried within another document, and reveals that the storage vault is only 7x7x5. It was incredibly dishonest for GG to tell me that a two-bedroom apartment could fit within storage vaults that small. In September 2024, I contacted GG to have my belongings brought out of storage and to my new residence. Unlike my initial move where I received a breakdown of the cost of labor and travel ($169 per hour, 3 hour minimum; $253 for one hour of local travel), GG only invoiced me a total amount of $1646.25 plus a 20% surcharge of this amount. I called twice and sent an email requesting a breakdown of the $1646.25 to understand how GG pre-determined this amount. I was told this was a flat fee. Nowhere have I found in any of the documents I signed a flat fee amount for moving ones belongings from storage or how this amount is calculated. When the movers arrived with my belongings, it took them under three hours to unload and reconstruct my furniture before they departed. Using the same figures I was quoted for my initial move, the cost of moving my belongings from GG's storage to my new home should have been equal to $760 ($169 per hour, 3 hour minimum; $253 for one of hour of local travel). This also would have reduced the 20% surcharge I paid. To date, GG has not provided me a response. As a member of the military, I will work to have GG Moving and Storage blacklisted at my duty station for its deceptive and dishonest practices,

  

  Business Response

  Date: 10/10/2024

  We've spoken to Mr. ***** and listened to his concerns regarding his move. To resolve his concerns, we are issuing a $500 Good Faith refund for his inconvenience. 

  Customer Answer

  Date: 10/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with this moving company to pack and move my things from a home in ***********, ** to ********, **. Initially, we agreed to a cost of approx 12k dollars for packing, transporting, one month of storage and then transport to my new home. When it became time to transport to my new home, I was told I needed to pay 6k dollars more. I paid it, thinking I had to in order to get my things. The movers brought my things and dumped much of it out on the floor. They did not unpack everything, nor did they take away the debris according to our contract.

  

  Business Response

  Date: 10/10/2024

  Requesting customer to verify contact number so we can reach out. No answer at number we have and number on complaint is incomplete.

  Customer Answer

  Date: 10/13/2024

  I understand  that BBB needed my phone number# ************ and Good Greek phone #************** which is their national number. Email is ******************************

  Customer Answer

  Date: 10/16/2024

  
  I understand  that BBB needed my phone number# ************ and Good Greek phone #************** which is their national number. Email is ******************************

  

  Business Response

  Date: 11/05/2024

  We've spoken with Ms. ****** and understand her concerns. We are working with her on a resolution. 

  Customer Answer

  Date: 11/14/2024

  ***** from GOOD GREEK  contacted me on 11-5 &6,2024 regarding my complaint to BBB. She stated that the company would like to resolve if possible my complaint. I explained to her again as to why I complained about the service I received.  She stated that she reviewed the contract and admit that I paid for unpaiding and removal of all the boxes.  I advised that I  donot want any men in my home to unpaid due to how the male staff handled a few of my items. I requested that the company  send women. She advised me that was no problem and that they must speak ENGLISH. ***** stated that she would get back with me over the VETERAN DAY WEEKEND to schedule a date and time for GOOD GREEK staff to come out. We'll she did not call. I received EMAIL over the VETERAN DAY WEEKEND from a person name ****** requesting that I  e-sign a new contract with Good Greek releasing them not responsible.  I sent them an email stating I  would not be signing any new contract. On Veteran Day morning at 6:30 am I  received a call from GOOD GREEK driver and automated text that the driver was at my door to MOVE me, while I was speaking to the driver. He stated he was here to unpacked and take all the boxes. He also stated that he was waiting on two other  men to come. I  informed  him that I did not received and notice about them being at my house and for him to call the office and have the office to contact me. Since Veteran Day no one has contact me at all nir have I  contacted *****. I don't know what game Good Greek is playing but I  do know they are not professional.  I have reached out as well for legal advise to understand my rights. 

  Customer Answer

  Date: 11/19/2024

   
  Complaint: 22327416
  
  ***** from GOOD GREEK  contacted me on 11-5 &6,2024 regarding my complaint to BBB. She stated that the company would like to resolve if possible my complaint. I explained to her again as to why I complained about the service I received.  She stated that she reviewed the contract and admit that I paid for unpaiding and removal of all the boxes.  I advised that I  donot want any men in my home to unpaid due to how the male staff handled a few of my items. I requested that the company  send women. She advised me that was no problem and that they must speak ENGLISH. ***** stated that she would get back with me over the VETERAN DAY WEEKEND to schedule a date and time for GOOD GREEK staff to come out. We'll she did not call. I received EMAIL over the VETERAN DAY WEEKEND from a person name ****** requesting that I  e-sign a new contract with Good Greek releasing them not responsible.  I sent them an email stating I  would not be signing any new contract. On Veteran Day morning at 6:30 am I  received a call from GOOD GREEK driver and automated text that the driver was at my door to MOVE me, while I was speaking to the driver. He stated he was here to unpacked and take all the boxes. He also stated that he was waiting on two other  men to come. I  informed  him that I did not received and notice about them being at my house and for him to call the office and have the office to contact me. Since Veteran Day no one has contact me at all nir have I  contacted *****. I don't know what game Good Greek is playing but I  do know they are not professional.  I have reached out as well for legal advise to understand my rights.
  
  Sincerely,
  
  ******** ******

  

  Business Response

  Date: 11/25/2024

  Ms. ****** and I spoke directly on Thursday 11/7 and I confirmed we would be sending a crew on Monday 11/11, as she previously advised she was only available Monday through Friday. Our business is 24/7/365. When the crew arrived, she sent them away. We are reaching out to Ms. ****** again, as we are willing to send a crew to complete the unpacking as requested.

  

  Business Response

  Date: 11/25/2024

  We've spoke to Ms ****** and arranged for a crew to come out and help her unpack on 12/4, per her availability.

  Customer Answer

  Date: 11/26/2024

  Thank you for forwarding Good Greek response to my complaint. Again I  have advised Good Greek staff that I  will only allow English speaking females into my own. I will not allow any of there male non English speaking staff inside my home. There male moving staff was totally unprofessional and treated my items like trash. They claim once again that they will be sending on 12-4-2024 time hasn't been confirmed English speaking females to my home to do the unpacking and the moving of all debris of Good Greek that was in the contract. This case is NOT CLOSED until I the customer  is satisfied.  THANK YOU AGAIN.

  Customer Answer

  Date: 11/27/2024

   
  Complaint: 22327416
  
  Thank you for forwarding Good Greek response to my complaint. Again I  have advised Good Greek staff that I  will only allow English speaking females into my own. I will not allow any of there male non English speaking staff inside my home. There male moving staff was totally unprofessional and treated my items like trash. They claim once again that they will be sending on 12-4-2024 time hasn't been confirmed English speaking females to my home to do the unpacking and the moving of all debris of Good Greek that was in the contract. This case is NOT CLOSED until I the customer  is satisfied.  THANK YOU AGAIN.
  
  Sincerely,
  
  ******** ******

  

  Business Response

  Date: 12/06/2024

  We have again attempted to reach Ms. ****** on 12/4 to schedule a female crew to unpack. She has not responded to our confirmation calls.

• Initial Complaint

  Date:09/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Good Greek to move my mother from ************** to **************. We never received a formal itemized quote but an estimate. They went clear about the charge for blankets used and tape to hold those blankets in place. They charged for everything. Then when they arrived at the location they called for payment, over estimating how much overtime they were going to do. Hand were tied as we needed to pay to get them to deliver my mothers goods. She is elderly and they took advantage of her. They agreed to pay me a $700 refund , even though they really owned me $1500 but they never paid me!!! I followed up and they didnt respond back again. I would never use them again and I would never recommend them. They are very sketchy.

  

  Business Response

  Date: 10/02/2024

  We've attempted to reach out directly and have been unable to make contact with Ms. ***************** apologize Ms. ********* refund was not issued timely. It was an internal oversight on our part. We are happy to issue the refund check, but we need to confirm mailing address. Please have Ms. ******* confirm check should be sent to ******************************************************************************************************************************

   

  Customer Answer

  Date: 10/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Although they have not tried to contact me.  I would love to get the refund check.  The address in their response is the correct one!  Thank you 

  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:08/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 2024 - Moving from ******** to ************* *************** was great but I was charged for 2.5 hours of work that never occurred (which amounts to almost $500 with the surcharge). Their drivers took over 1.5 hours to drive 20 minutes, which i was charged for. I can prove all of this via texts, calls and emails between them, the drivers, my boyfriend and myself. After multiple calls and emails, they agreed to a refund but never specified the amount and wouldn't provide an updated invoice. The refund that was issued was only $99. I've tried multiple times to contact them via email with no response (same thread that was used to communicate during the move).

  

  Business Response

  Date: 08/21/2024

  We have spoken to ******************, explained the prior refund completed, and executed an additional refund. We consider this matter fully closed.  

  Customer Answer

  Date: 08/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In divorce, x (GregWells) put my belongings in Good Greek storage. They took 2 payments from me ************** and again on **************** as all of my clothing is there! They never advised me l was not even AUTHORIZED on this acct ( UNTIL TODAY,) so l **uld never even GET my belongings!!!! He is a ***** x-**p from *****/ with my x x**p/Jersey but took the payments anyway!!! I cld cc ** to dispute 300. Pymt ( is pending now.) However he took the ****** today off same cc . I did not know l wasnt authorized till AFTER I made the payment!!!! I will file dispute on ****** with my bank once todays payment posts! They clearly have ethical issues there!

  

  Business Response

  Date: 08/20/2024

  ************** spoke with several members of our team who advised since we did not have her name listed on the storage contract we were unable to provide access to the items. We have since reached out to ************** and he has provided us with an amended storage contract granting ************** access to the vaults in storage. We have left messages at the number ************** provided to advise. We are happy to assist ************** with processing payment and arranging access or delivery of the items we have in storage. 

• Initial Complaint

  Date:07/16/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Where do I start with these people! I donated $7,000.00 worth of furniture in a two bedroom apartment. Due to moving for a new career straight away of corse; these people screwed me by jacking up the price 4 in a half times the price I was promised. These people were late, they barely spoke English, I fed them a sub dinner, they booked me for overtime which I did not spend! I was quoted $800.00 and the bill was $3400! The destination to where this furniture and household goods was at *********** of our Veterans which is 20 min tops 13 miles away! This is highway robbery and if no solution is present I will go to legal council!

  

  Business Response

  Date: 08/06/2024

  **************** was quoted for an hourly move at $149 for 3 hour minimum +1hr travel time at $149 rate + Materials used +25% surcharge of the total subtotal of his move. Additionally, we quoted storage @$150 per vault per month. His items were picked up and placed in Good Greek storage until the designated group would arrange delivery. He was charged for labor, materials, and storage per the invoice he attached to his complaint. Upon receipt of his complaint the next day to our office, his file was reviewed and revised and a credit of $675.16 was applied 7/16/24 back to the MasterCard used for payment. The group receiving the donation arranged delivery of the items from Good Greek storage on 8/5/24 and paid the remaining delivery fees of $895.00. We've attached ******************** signed estimate, contract, storage contract, and final invoice reflecting the credit and final payment by the donation recipient.    

• Initial Complaint

  Date:07/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint. I engaged Good Greek Movers to handle my furniture move a few months ago, and unfortunately, during the move, several pieces of my furniture were damaged by their movers. Upon discovering the damages, I contacted Good Greek Movers to seek a resolution to the issue. Their claims department instructed me to file a claim for the damages, which I promptly did. After a 15 business day review period, I received a good faith offer from the company for approximately $300 as compensation for the damages. However, the value of the damaged items far exceeded this amount, with my bed costing $4000 and my mirror around $800. Rather than accepting monetary compensation, I requested that Good Greek Movers arrange for a furniture repair specialist to fix the damaged furniture. The company agreed to this arrangement and sent their own repair company, despite my recommendation of a specific repair professional which they asked if I had any. After the repair specialist came to my home and looked at the damages he provided a quote for the necessary repairs to Good Greek, after the visit from the repair company, communication from Good Greek's claims department became increasingly sparse. I emailed the representative but she didnt respond. Despite multiple attempts to follow up on the status of the repairs, I called the claims representative, ******, she then informed me that they would not cover the cost of repairs and insisted that I accept the insufficient compensation amount they had offered initially. This response is unacceptable to me as a customer. I paid Good ********************** Movers $2200 for their moving services, and it is unfair for them to neglect their responsibility to repair the damages caused by their movers. The brand's advertising, which emphasizes professionalism, care, and quality service, led me to believe that my furniture would be handled with the utmost care and responsibility throughout the moving process.

  

  Business Response

  Date: 07/22/2024

  Dear ********,

  Thank you for reaching out and sharing your concerns with us. We sincerely apologize for the inconvenience and frustration you have experienced. We value our customers and strive to provide the highest quality service and customer care.
  Upon reviewing your claim, we understand that several pieces of your furniture were damaged during your move with us. We extended a good faith offer of three times our legal liability, to compensate for the damages. We recognize that this offer did not meet your expectations given the value of the damaged items.

  In response to your request for repairs, we arranged for a furniture repair specialist to assess the damage. Unfortunately, the repair route was not feasible for us due to the extensive nature of the damage and the associated costs.
  We regret any breakdown in communication that occurred during this process. Your case was escalated to our claims director, who reviewed the situation and stood by our final offer after careful consideration. We acknowledge your dissatisfaction with this resolution and your subsequent frustration.
  Despite our best efforts to address your concerns and provide a fair resolution, we understand that you are not satisfied with the outcome. We assure you that we have taken your feedback seriously and will use it to improve our processes and communication in the future.
  While we have reached the limit of what we can offer in this situation, we genuinely regret any inconvenience this has caused you. If there is anything further we can do within our policy framework, please do not hesitate to reach out.

  Sincerely,

  Good Greek

• Initial Complaint

  Date:06/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Good Greek on 5/2 for my move from ****** to ************** - WHAT A MISTAKE!!! The company sent two movers who were lethargic and slow and complained the entire time they were moving my things. They did NOT wrap any of my furniture or items (like the ads say they will), and they took their sweet time to take things down to the truck. I called mid-move and requested that they send an additional mover to which the company declined. I spent nearly $3,000 for the move when I was quoted $145 an hour. The company tacked on an overtime fee for the additional hours that the movers were at my apartment. They mis-assembled my furniture, cracked a door in my new apartment and scuffed numerous furniture items. I called to request some sort of remediation, and *********************** promised to send me $500 back as a refund for the problems and regretful service. Three weeks later, I have still not received a refund, and I have called ******'s office ************** nearly a dozen times trying to reach him for my refund. He refuses to call me back, and the office manager says he is in a meeting each time I call. I have emailed ****** 4 times in hopes that he would do the right thing to which he has not. I will continue working in an effort to resolve this and obtain the refund that I am owed. If you're reading this because you're considering selecting Good Greek for your move, I thoroughly advise you to look elsewhere!!!!!

  

  Business Response

  Date: 07/17/2024

  Ms. ******** was refunded $480.00 on 6/18/24 to her **** card. Since receipt of her complaint on 6/27/24, we have tried multiple times to reach Ms. ******** via phone and email we have on file, **************, ************************ to discuss her complaint but we have not received any return communication. As refund has been applied, we consider the matter completed. If she has any additional questions concerning her file, she can contact us at any time. 

• Initial Complaint

  Date:06/18/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired the business to move our belongings from ********, ** to *******, **. have tried to reach them several times during the past month, promised a call back and never get one. We have been living with no furniture for nearly 30 days and we are ***** 78 yrs. old. We were urged to move our closing date so we wouldn't have to wait for our belonings. Obviously, not true.

  

  Business Response

  Date: 06/27/2024

  Dear ********,
  Thank you for taking the time to share your feedback regarding your recent moving experience. We sincerely apologize for the inconvenience and frustration you have experienced during this process. As a company dedicated to providing excellent service, your concerns are very important to us.
  Firstly, we regret the delay in delivering your belongings from ********, ** to *******, **. We understand how challenging it must have been for you, especially considering your circumstances. Our goal is always to deliver within the anticipated time frame, and we are deeply sorry for not meeting that expectation.
  Upon reviewing the details of your move, we identified that your move was booked under our "flex" service option, which offers a more flexible delivery window. We understand that there was a miscommunication regarding the delivery timeframe, and we apologize for any confusion this caused. Our sales representative had advised that delivery usually occurs within a week of pickup for flex moves.

  We are pleased to inform you that your move has been completed and your belongings have been delivered. We hope that you are now settled in your new home and that everything has arrived in good condition. We appreciate your patience and understanding throughout this process.
  Please feel free to contact us directly if you have any further concerns or questions. We are here to assist you and ensure your complete satisfaction.
  Thank you for your understanding.
  Sincerely,

  Good Greek Team

• Initial Complaint

  Date:05/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/11/24 Good Greek moved my furniture to my new home about mile from my old home, there were no household goods and no packing as we did all that ourselves since it was so close. We were quoted $179/hour for three men, plus an additional $179 then an additional 20%, all of which I agreed to. ***** our salesperson stated they would load, unload, wrap, unwrap, disassemble and assemble our furniture. While waiting for customer service on the phone the owner, *****, on a prerecorded message said and I quote wrap and protect all of your items for free. That is very deceptive and untrue. I was charged $250 for shrink-wrap material and an additional $72 for tape used to wrap my furniture. Thats not free, free is free. I was shocked to see these additional charges. Im 81 years old and watch my money carefully. In addition, I was charged $24 for a dish box, and as previously stated we had no household goods only furniture, this was an erroneous charge. To make matters worse I called to complain about the free wrapping and was given a credit for the unused portion of the wrap but not the full amount confirming to me wrapping is not free, but when I received my new bill I was charged additional moving time all because I questioned the bill and while on the phone with customer service racked up additional billable time according to Good Greek. Thats so wrong. I called ***** and spoke with a manager named ***** who said they were escalating my concerns and someone from customer service would be calling me. That never happened. I have proof the move ended earlier than the time I was billed as I gave the lead person a tip with *****. The physical move was good but the billing and follow up customer service was awful. I feel I am owed a refund for the dish box, the additional billed time and the wrapping.