Complaints

This profile includes complaints for Good Greek Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Good Greek Moving & Storage

  50 S Old Dixie Hwy Jupiter, FL 33458-3570

  
• 

  Good Greek Moving & Storage

  1333 N Jog Rd STE 103 West Palm Beach, FL 33413-1024

  
• 

  Good Greek Moving & Storage

  3303 SW 12th Ave Unit 400 Fort Lauderdale, FL 33315-2882

  
• 

  Good Greek Moving & Storage

  6195 Tri County Commerce Way Ste 400 Fort Myers, FL 33905

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Day before- I called to confirm that we are first job 7-9 AM and was told yes 7:30 I called again and was told the truck was on its way in 8:30 I called again and they said the truck broke down and assigned another crew to me 9:30 They called me and said the other crew just finished their job and are on their way 11:00 I called and they said the other crew was still working and had another an hour and a half until they finish their job and can head over (asked to speak to manager since someone wasnt telling the truth and was told manager cannot talk right now so I said I would hold. Was put on hold for 15 min)- manager said he needed to send a more experienced crew and that we are next so he will call me and that he understands that we have a 1:00 deadline.Showed up at 2:15 PM for move (7 hours late)Left new home at 7:30 PM Corporate called me and promised to call back after reviewing all the calls and here we are, two weeks later, and I have not received a call back.They also left a Hole in my king size mattress

  

  Business Response

  Date: 07/25/2023

  To whoom this may concern,

  Client scheduled their move for June 29th, 2023. Client disclosed upon confirmation we were to complete their pickup between 7am-7pm, our crew arrival fell in that window. Client wished for us to be present at 7am, for the inconvenience client accepted a discount of $229 to resolve all issues (disclosed on invoice), our executive team which includes our owner **** authorized the requested additional discount to the client's file. Per the terms of the contract, client is to report any claims in writing to our claims email *************************************** to open any lines of communication to resolve, which client has not. 

   

   

  Customer Answer

  Date: 07/26/2023

  Good afternoon:

  This is completely untrue and another lie on behalf of Good Greek Moving and Storage.  I was told at the time of booking that I was guaranteed the morning slot to move.  I was then told again, the day before the move that my scheduled time was 7AM-9AM and that I was the FIRST scheduled move of the day.  At NO point, was I told that my move would be from 7AM-7PM.  When corporate called me, they informed me that this should not have been an issue and that it should have been dealt with better.  They also stated that they would listen to the recordings of all the calls and then call me back in order to receive an additional price adjustment for the damaged mattress, wet packages (due to the movers leaving the truck open during my move), and the fact that the movers did not bring their own drills that actually worked.  I hope that corporate will contact me again as when I accepted the minor discount, I had no choice because they would not take my belongings off the truck and were just adding time to my move.  The person who collected my payment said that someone else would be in touch with me to adjust the price further and handle my complaint.  This is obviously not happening since we are communicating via BBB.

  Thank you

  Customer Answer

  Date: 07/28/2023

   
  Complaint: 20303492
  
  I am rejecting this response because:

   

  Good afternoon:

  This is completely untrue and another lie on behalf of Good Greek Moving and Storage.  I was told at the time of booking that I was guaranteed the morning slot to move.  I was then told again, the day before the move that my scheduled time was 7AM-9AM and that I was the FIRST scheduled move of the day.  At NO point, was I told that my move would be from 7AM-7PM.  When corporate called me, they informed me that this should not have been an issue and that it should have been dealt with better.  They also stated that they would listen to the recordings of all the calls and then call me back in order to receive an additional price adjustment for the damaged mattress, wet packages (due to the movers leaving the truck open during my move), and the fact that the movers did not bring their own drills that actually worked.  I hope that corporate will contact me again as when I accepted the minor discount, I had no choice because they would not take my belongings off the truck and were just adding time to my move.  The person who collected my payment said that someone else would be in touch with me to adjust the price further and handle my complaint.  This is obviously not happening since we are communicating via BBB.

  Thank you

  
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 08/23/2023

  To whom this may concern, 

  Per the terms of the signed contract, there is a specific process to file a claim for damages. Client is entitled to file a claim, she was provided in her contract multiple times to protocol and steps that need to be taken to open a claim. Client must complete a claim form, send supporting documents for formal review. She is *********** standard coverage of **** cents per pound per item. Client is not *********** any adjustments to her billing, this is now a claims file. I have forwarded **************** the claim form to complete and detailed instructions. Upon receipt she will receive compensation based off the coverage elected for her move. 

   

  Thank you 

  Customer Answer

  Date: 08/23/2023

   
  Complaint: 20303492
  
  I am rejecting this response because: After weeks of this going on, I FINALLY received a phone call today from ***** out of the *************** office who asked that I fill out this form.  Filling out this form is NOT what corporate told me to do.  The corporate office had called me 5-6 weeks ago and said they would review phone calls/recordings and get back to me which they NEVER did.  Therefore, although my signature is on this document, I was following the contradictory guidance of the company.  Furthermore, on today's call, ***** led me to believe that he would do better then just the claims process which does not seem to be the intent based on this response.  At this point, it seems that GGM&S is just trying to save face and cover themselves for their poor ****************** and lack of follow through with clients.  As discussed with ***** today, what will satisfy me is a replacement of my mattress that the movers put a hole in.
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 08/23/2023

  *******************, 

  It is our intention to resolve this matter as swiftly and amicably as possible. We do require to follow steps and procedures. We are simply requesting to complete the claims form, gather the supporting documents and forward to us for review. Without the information that only you have, our hands are tied. Please help us help you and provide us the information at your earliest convenience. Thank you. 

  Customer Answer

  Date: 08/24/2023

   
  Complaint: 20303492
  
  I am rejecting this response because:  I submitted my claims form and supporting documents this morning.  Please check with ***** and the claims department.  I appreciate the response.  I am not attaching it on this response as I am not sure if my personal information on the claims form will  become public record so I request that you keep my personal information (home address, signatures, etc. private).
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 09/13/2023

  To whom this may concern, 

  ******************* has formally submitted her claim to us. Our legal liability is $60 for her claim. We have honored the submitted amount request on her claim and more to come to a generous good faith offer of $300 to resolve this matter. ******************* has declined. At this time, we deem this matter resolved. Thank you. 

  Customer Answer

  Date: 09/13/2023

   
  Complaint: 20303492
  
  I am rejecting this response because:

  Quite frankly, I am done after this response but I feel that the truth needs to be said. Good Greek offered me $300 BUT it came with conditions that I could not agree to. They wanted me to sign a document agreeing to remove any negative reviews. In addition, I had to sign saying that the events leading to the contractual piece had not been discussed which is clearly untrue since we are communicating through this site. 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:06/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Greek performed a move for us where they helped pack miscellaneous items which included a iRobot vaccum, Vanity mirror, mini fridge and more. All items packed were moved to their storage facility then later moved into our new home. Upon unpacking we noticed the miscellaneous box packed from the movers was missing with the items mentioned above. We contacted them multiple times and they could not find the box, hence we had to submit a claim. The claim of all missing items was around $900, however they said they could only give $250. This amount is nowhere fair to the value of items lost as at a minimum we will have to replace our missing iRobot vaccum which currently costs over $800 and $250 will not cover this. I am very disappointed with this company as they were not straight up about many things during the move and now they have lost a box that contained items of value they refuse to provide the appropriate claim for. I paid them Over $5000 for this move including storage and the fact that having just $900 reimbursed to me for them loosing my items is a problem is completely beyond me.

  

  Business Response

  Date: 06/20/2023

  To whom this may concern ,

  ***************************** moved into our storage April 29th , 2023 and had her items redelivered on May 27th, 2023. Our crew conducted an inventory of all items that came into our storage that day and performed a check off upon delivery.

  Our client is provided all documentation and completed all fields. In this packet of documents client did not disclose any high value items. We received a claim for high value items that were not disclosed on this inventory prior to the loading of items.

  As stated on the inventory every box we loaded into our storage was packed by owner and notated the contents / condition of items in these boxes were unknown. At this time I have processed the claim based on the coverage elected for the move which was standard coverage of $0.60 per pound per item. As an act of good faith we have extended a good faith offer to resolve this matter.

  Client has declined the offer.
  

  If you require any additional information or have any questions please feel free to contact us. Thank you and have a great day.
  

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 24, 2023 I engaged Good Greek Moving for a Simple Move from a 1 Bedroom Condo (700 square feet) in ***************, to a single story house 3 miles away, also in ***. I was quoted $159/hour with a minimum of 3 hours and a 20% surcharge, which would equal $576.Two weeks prior, on April 10th 2023, my boyfriend had moved from his condo in ************* to the same house in ***************. His condo was the same size. He lived in a highrise, and his move was 8 miles farther away. He used another moving company based out of **********, *******. His move was completed start to finish (including travel) in 2.5 hours. His movers charged $675 with no up charges or fees.My move on April 24th, took 5.5 hours. It is unclear why it took 5.5 hours to complete a simple move from 700 square foot condo. All boxes were packed when the movers arrived. I did not authorize the use of extra packing material for the simple move, however they billed $168 for tape and plastic wrap. When the movers arrived at the house, they demanded payment before unloading the truck. The total invoice presented was $1451.80. This included 5.5 hours of labor at $159/hour, plus another hour at $159 (to drive 3 miles) plus $168 in unauthorized packing charges. They then add a 20% "fuel surcharge" of $240 on top of the entire subtotal -- which includes a surcharge or the unauthorized packing materials.Firstly, it is unreasonable that a simple move from a 700 ** condo to a house 3 miles away should require 6.5 hours of labor. Between the fuel surcharge and extra hour of labor, I was charged $400 for them to drive the truck 3 miles, which is shameful.Good Greek's pricing structure is a classic bait and switch model. There is no reason why my move should have cost 3X the estimate, and 2X my boyfriend's move. I called and asked to speak to *****. I was told ***** does not take calls from customers. The condescending manager was not helpful. I feel I was taken advantage of

  

  Business Response

  Date: 05/03/2023

  Good morning , 

  I have attached above the signed, dated and time stamped estimate and contract for **********************. Client was quoted with all details and provided a confirmation email to reflect the quote. Client signed her estimate agreeing to the hourly rate ,1 hour for travel and 20% surcharge. We provided client a refund for a time adjustment that is also reflected on her invoice. I can confirm client was billed accurately according to her estimate and contract. Please let me know if you have any questions or require any additional information. 

• Initial Complaint

  Date:04/12/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had good Greek moving move furniture, all furniture came in broken around 20k worth of furniture. Company asked for repair companies to come out and qoute fixing. Once they received the qoute, they began lying to the qoute company and refused to pay any expenses and refused to repair furniture. They later after having been paid in full for the move. Decided that if we pushed the issue on having them fix the furniture they were going to go back and bill more for the job.

  

  Business Response

  Date: 04/24/2023

  Good afternoon , 

  Client's file is under the name ************************* . **************** performed serval moves with our organization. Client attempted to submit a claim , after close review of her file **************** currently has an outstanding balance that has not been paid.  Per the terms of our contract, client is not intitled to reimbursement with fees that are currently still owed. Please let me know if you have any questions or require further information. Thank you 

• Initial Complaint

  Date:02/12/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They quoted me $179 per hour which I agreed to, after 8 hours I was expecting to pay $1,432 plus some packing charges. My bill came to $3,626.68!!! No one ever called to get my permission for the extra charges, I'm still waiting for an itemized invoice to explain the charges. This is a bait and switch tactic and a terrible way to conduct business.You MUST communicate with your customers in advance so they can authorize any additional charges.Then they held the furniture hostage threatening to bring the furniture to their warehouse, until these outrageous charges were paid for.Beware of this company, get everything, every detail in writing before signing an agreement.

  

  Business Response

  Date: 02/14/2023

  Good afternoon, 

  ********************** contacted our company to assist his family member with a move to storage. The contract was under his family member's name as requested. ********************** was finically in charge of the move, but the family member was to be contacted for all other details. We conducted a standard conformation call with the individual whose name was on the contract, all details were verbally confirmed, followed up with a conformation email and a signed contract.  ********************** was not pleased with the final pricing. We have offered ********************** a refund of $1000 for the inconvenience and he has accepted with a signed release (please see attached). At this moment we deem this matter resolved and closed. Please feel free to contact me if you have any additional questions. 

   

  ***********************;

  Customer Service Ambassador 

• Initial Complaint

  Date:01/31/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moving on the Jan 27th from ********************* to ************* USD 1936,52. I needed to pay upfront the whole day to get full unload. So I paid with ***** an estimated amount of close to **** USD and the chef of the team told me over the phone, that the amount is calculated until 5pm and I will get refund, if the team finishes earlier. The work was finished about 3:05pm. Since then I was expecting a full invoice, payment receipt, breakdown of the charged packing material of over 300usd. Did not happen. I also requested the invoice and paperwork by email, but no answer. All the paperwork was taken from the working team with them to the office. We are visitors from ******* on a special **** and not familiar with all the rules. But no invoice, no paperwork and no correct calculation looks very suspicious.

  

  Business Response

  Date: 02/01/2023

  To whom this may concern, 

  We have made contact with the client and provided him the copy of his signed contract as well as a detailed invoice to show his charges. Client was over billed and will receive his refund of $436.80 mailed in the form of a check.

  We deem this matter resolved. 

  Customer Answer

  Date: 02/08/2023

   
  Complaint: 18962051
  
  I am rejecting this response because:

  there is still a calculation for the packing material missing, but most important no check in the mail for the refund of the corrected invoice. Without these, the answer to the complaint status can not be "resolved". Looking forward to get the promised payment.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 03/01/2023

  Good afternoon,

  The client's check referenced below has been mailed.

  We connected with the client directly and believe this matter to be resolved.

  Thank you
  

  Customer Answer

  Date: 03/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/10/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The moving company Good Greek came and quoted my house move from ******************* to **********. We paid an extra $500 to $700 for additional damage coverage because we have expensive things and electronics. He told me it would cover any damages. We had the worst moving experience in our lives, having Good Greek move us. The broke, damaged and destroyed so many things. Their movers took two days even though we were scheduled for one and charged me extra because they didnt get the job done as quoted. Now after filing the damages claim (several weeks later than required but were given the extensions by Good Greek because of the hurricane and I was having cancer surgery, they arent willing to pay more than $500. Thats what I paid for the extra damage coverage. *** moved three times in the past 6 years and never had damages by any other mover until using Good Greek this time. The most terrible experience ever. You can tell the movers caused a lot of the damage on purpose. I have all the pics and video of their terrible job.

  

  Business Response

  Date: 01/11/2023

  Good morning, 

  I am ****** the **************** Ambassador with Good ********************************************* & ********************. ****************************** has filed a claim for the amount of $34,635. I have attached the initial claim filed by client, signed paperwork and the claim determination forwarded to me by my claims manager after close review of the file. The client elected additional coverage for the cost of $199. It is clearly stated in their signed contract they are to file a claim within 60 days of the delivery. Their delivery took place on August 25th, 2022. ********************************** wife contacted our office on multiple occasions to request an extension due to the alleged deterioration of ********************************** health. The hurricane allegation is invalid due to the hurricane taking place a month after their move. The extension was an act of good faith from us due to the sensitive circumstances. The extension was an opportunity to file a claim to be reviewed but did not guarantee coverage. The items that are being claimed as damaged fall into our extraordinary value clause included in their signed contract " *********** is not responsible for the mechanical or electrical malfunction of or any article such as , but not limited to , computer equipment , piano , radio , television set , VCR , DVD player , barometer , refrigerator , phonograph , clock , air conditioner or other instrument or appliance whether or not such articles are packed or unpacked by the company." There were no high value items notated on the bill of lading, the items were to be surrendered to the crew before the wrapping and protecting of the items to be inventoried. ****************************** is also claiming damage to his floor which I will refer to the signed contract " Coverage does not include any or all damage to driveways, sidewalks, lawns, floors, walls, ceiling, doors, windows, carpet, rails, roofs, gutter's ,etc. " As an act of good faith to resolve this matter, we have offered the client a refund of $500 (taking into account the $500 deductible per the terms of the Super Hero Protection Plan they elected for their move). Please feel free to reach out to me directly with any follow up questions. Thank you 

• Initial Complaint

  Date:11/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - We moved from *****, June 30, 2022. We were to make settlement on our new home in ************** on December 10, 2022.- We researched several movers, and settled on Good Greek both because of reputation and the promise of environmentally controlled storage.- We paid them to both pack and unpack. We asked for full replacement value insurance. They told us that the best they can offer is their Super Hero coverage, which we elected.- On delivery, it was obvious that our goods were not handled properly. We took many photos to document this.- Boxes were crushed, wet, and items were mildewed. Our sectional leather sofa was crushed, leaving visible marks on cushions and the visible back. Our dress clothes were tossed into a regular box (not a wardrobe box). Items were just thrown into the boxes without any packing at all. Things were simply dumped into the boxes. My wife had had collected a full set of dinnerware for 8 over the years (*************** collector items). Setting for only 4 arrived at our new house. Also a Meta Quest 2 VR system went missing during the move.We were so upset that I called their corporate offices and spoke with Mr. *********************** (VP of Operations). He offered to handle my claim personally. I was asked to send a completed claim form and photos directly to him, as he stated that he would personally handle that claim.Next correspondence I received came from the Good Greek Moving claims ***** (not **************). I was informed that they would be handling the claim. A day later, I received an offer (from same department; again, not from **************) to settle the claim for $500. We claimed over $10,000 damage or loss.

  

  Business Response

  Date: 12/02/2022

  Please see attached correspondence with client, in attempt to resolve the open claim. We did not receive a response from client after the final offer was made. Thank you 

• Initial Complaint

  Date:11/11/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Greek was retained on 10.10.2022 to move a 2/2 apartment two buildings over in the same complex. Relocation Consultant *********************** provide a quote of:Local Hourly Rate:$_________ $575.00 First two - $159.00 if exceeded_____________(minimum four (4) hour requirement, inclusive of travel fee)The items that needed to be moved were ready and in packing bins. The movers arrived 2.5 hours early on the date of the move, Friday, 10.28.2022. When I notified dispatch the movers were here early, they requested a compromised start time of 9am versus the 10am requested. The move started at approximately 9:15am-9:30am.Upon arrival in the unit, the 3-man moving crew were provided direction as to which items would be taken to my onsite bulk trash and which items would be transferred to the new unit. Due to a language barrier, I am not sure how much was comprehended but they seemed to understand and elected to load the bulk trash items first. At no time was any packing requested.At no time, was the final price communicated to me in a detailed written estimate that includes ALL expected charges related to labor, transportation, packing, inventory, storage and additional valuation coverage provided to me prior to starting the move as required by the Local Moving Consumer Bill of Rights included in the contract. It was not until we arrived in the new unit that I believe ****** was called and numerous additional charges were added. It felt like extortion. Like once they had my items on their truck, they were hostage and I had to pay whatever charges were presented. I became physically ill as this insane final cost made it impossible to pay my rent. To date, I have not received any itemization detailing all that I was charged for but ultimately I paid over $2,600 for a local, same complex move.In addition to the lack of transparency prior to starting the move, the actual movers were seen on their phones several times throughout the move and moved as slowly as possible

  

  Business Response

  Date: 11/11/2022

  We've reviewed the file on this case. Although we don't agree with everything stated in the complaint, we're willing to offer a $1,000.00 refund back on her credit card in "good faith". If the customer agrees, please have them contact our office and we will send her a release form she must docusign and upon receipt of this signed docusign release agreement, we will process the refund.

  Customer Answer

  Date: 11/15/2022

   
  Complaint: 18390548
  
  I am neither rejecting or accepting this response because:  I believe $1,500 would be a fairer amount. I would like to see an itemization of charges and proposed release prior to agreeing to any figure. I have requested this documentation multiple times with no response.
  
  Sincerely,
  
  ****************************************

  

  Business Response

  Date: 11/15/2022

  Our internal notes related to this file reflect the customer requesting $1000 from our customer service team. That is what we have offered in an effort to settle. This is our final offer. We will email the customer an itemization of the charges.

  Customer Answer

  Date: 12/01/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****************************************

  Customer Answer

  Date: 12/08/2022

   
  Complaint: ********
  
  I am rejecting this response because:

  Previously filed under complaint ********. After reaching a resolution, Good Greek added conditions the settlement that were not disclosed during the BBB negotiations. The complainant was not amenable to this additional condition. The respondent was asked to remove the provision from the settlement agreement but declined. The complainant declines any request to remove prior reviews. Its the continued lack of transparency and accountability on the part of Good Greek and their representatives that support this position. If the respondent wants better reviews they need to be a better business. To date a copy of the paperwork and invoice generated by the movers on the date of service has not been provided. I received a post dated invoice that does not show the nearly half dozen of exorbitant charges that I was charged. I believe Good Greeks own documents State I was supposed to get this prior to their movers leaving. I renew my request for a full account and explanation of all charges and/or revised release so the $1,000 refund offered and accepted can remitted.
  
  Sincerely,
  
  ****************************************

  

  Business Response

  Date: 12/08/2022

  A settlement agreement must be signed releasing us of any further liability. Once the settlement agreement gets filled out and signed, we will issue a reimbursement.

• Initial Complaint

  Date:10/30/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 5, 2022, my husband ******* (****) ****** contacted Good Greek Moving for an upcoming move. We were scheduled for 3/22/2022 move, confirmed via email at a rate of $149.00 per hour, 4 hour minimum. Given our advanced ages, 82 and 83, this company's "no stress" services appealed to our physical and stamina limitations. Our origin address was a 528sf apartment to a larger apartment located approximately 2.2 miles away. Both apartment complexes have multiple elevators in operation at all times.The movers arrived the morning of 3/22/22 and began boxing household items and moving 1 bed, 3 dressers, and a TV entertainment center to their truck. Upon arriving at the destination apartment, the movers were found sitting in their moving truck for an extended time. When approached, they responded that our payment was held up and they were awaiting bank approval. Only then was a complete charge provided--after they had possession of our items and payment was demanded to unload the items. I contacted the bank to approve and moving recommenced.At approximately midnight, we realized the charges had quickly escalated well beyond our limited budget, so dismissed the movers. Our final bill was $7,674, including $929.25 for fuel. We were left with approximately 3 dozen unopened, partially-filled boxes. The following days were physically taxing beyond our capabilities and both Bill and myself were hospitalized at ******************************* for exhaustion. **** passed away from his illness at Suncoast Hospice on April 5, 2022. (Hospital bills and death certificate provided upon request.)I am requesting a refund of $5000.00. For a 528sf apartment to a destination of 2.2 miles, $2,674 is a reasonable fee. No estimate was provided and household necessities were withheld unnecessarily, further increasing our cost. Good Greek has not responded to my complaint to the ******* ***************************** except to renew their lapsed operational license.

  

  Business Response

  Date: 11/14/2022

  We've reviewed the customer's file and in an effort to settle this matter, we'll willing to offer a refund of $3,000.00. If acceptable, please have the customer contact our office and we'll email them a settlement agreement that will require an esignature of acceptance. Upon receipt of the esigned settlement agreement, we will issue a refund in the amount of $3,000.00.

  Customer Answer

  Date: 11/15/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
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