Complaints

This profile includes complaints for Good Greek Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Good Greek Moving & Storage has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Good Greek Moving & Storage

  50 S Old Dixie Hwy Jupiter, FL 33458-3570

  
• 

  Good Greek Moving & Storage

  1333 N Jog Rd STE 103 West Palm Beach, FL 33413-1024

  
• 

  Good Greek Moving & Storage

  3303 SW 12th Ave Unit 400 Fort Lauderdale, FL 33315-2882

  
• 

  Good Greek Moving & Storage

  6195 Tri County Commerce Way Ste 400 Fort Myers, FL 33905

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Greek gave me an over the phone hourly rate quote and never came to my home to give me a hard quote. My move was on Nov 11 from a 2 level 3 BR 2.5 bath townhome to a 3 level 2 BR 2.5 bath and a storage unit with 2 miles of travel. It was a large job and the general manager admitted to me during the move that they should have come to my home to give me a hard quote. This is root of my complaint. This move took almost 14 hours at an hourly rate of $219/hr for the first 8 hours then $329/hr, 20% override, packing supplies and travel time. I was also charged for a 2nd truck. The movers were slow, took lots of breaks, asked me for a lock cutter for a lock on the truck, were not built physically so they struggled with items going up the stairs, did some minor damage and overpacked. When the crew arrived to unpack I was told I had to pay the $7484 invoice before they unloaded. I spoke to the general manager and he offered a $50 friends and family discount. I had to pay in order to get my stuff so I paid the invoice. Ive done similar moves in the past and the price was 1/3 of what I paid Good Greek. Good Greek followed up a few days after my move. I complained and was told it would be escalated. I never heard anything else. My moving experience with Good Greek was awful, stressful and resulted in me having to rent a U Haul for a freezer and other items they would not move or left unpacked. Beware of using Good Greek because this was a bait and switch. A hard quote should have been done but instead a very lucrative hourly quote for a big job was used. Never again will I use Good Greek.

  

  Business Response

  Date: 12/06/2023

  ************ contracted out company to perform a move and was provided an hourly quote for his move. I have attached the signed estimate ,signed contract and invoice breakdown for charges . He was provided a crew of four men and one 26ft truck which is the standard truck we dispatch to our local moves.
  
  Upon my investigation of the file , ************ is owed a time adjustment due to the crews performing his move finished earlier than estimated.He is *********** a claim for any damages or loss of items , his claim window does expire January 11th, ****.
  
  ************ was billed according to his signed contract and the additional truck that was required for to complete his move. Our sales representative ***** followed our internal protocols for sales quoting .
  
  I have attempted to reach ************ to relay what he is owed and *********** when it comes to damage compensation. He can reach me ************ between 9am-4pm .
  
  Thank you and we look forward to resolving this matter. 

• Initial Complaint

  Date:11/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Greek Movers committed to providing completely reliable service which would not require any type of extra insurance whatsoever (this was told to us since they move the *************** *********** **********, etc. businesses without any problems. They moved my furniture out of my home on February 28, 2023, and stored my furniture at their warehouse. They shipped and returned my furniture back to my home in late September, 2023. *pon receipt, I notified them that four chairs were completely water damaged and needed replacement, my sideboard ******** marble top was completely broken all the way through, the dining room table bottom leg portions were fully discolored, they had cracked a leg on the foyer dresser/console and one of the drawers won't close, and they broke a piece off of a porcelain antique vase handle. In addition, all pieces mentioned smell of something rotten. Like, they stink. I have claimed $7,652 in damages for replacing these items. Good Greek Movers has stated that "in good faith" they will reimburse me $750. They state that I didn't take out additional insurance to cover this loss. However, through the direct interaction with their sales and moving TEAM (AT LEAST 5 INDIVID*ALS), it was stated we did not need to consider this extra insurance as they are the official movers to such elite companies as before mentioned. We had to pay for everything upfront, and no one mentioned extra insurance as an option. I do not have an order number for this transaction. There is false advertising involved: they are official movers which is plastered all over their trucks and their paperwork of the * of M, Bucs, Panthers, Gators, ***, Marlins,and Heat professional teams. How can they move and protect their furniture if they cannot do this for my furniture? NO ONE came to my house to inspect and make good on the smelly, damaged, ravaged goods when I repeatedly asked them to examine this. They also claimed that "we" damaged the furniture.

  

  Business Response

  Date: 11/24/2023

  Good afternoon , 

  ******************* contracted our company to provide moving services and storage. I have attached Mrs. ******** signed contract. Per the terms of the contract " The Company will not be liable for loss or damage caused by ordinary wear and tear,leakage, mold, mildew, termites, rodents, vermin, other atmospheric conditions,natural deterioration, inherent vice or defect of the property, or damage to particle board, or for loss damage or delay contributed to or caused by the actor omissions of the Customer or by acts of war, terrorism, insurrection,nuclear fusion, strikes, labor disturbances, fire, riots, or by any acts of God, or any cause beyond the Companies control. " . Client submitted a claim which was processed based off the coverage elected for the move. The coverage elected was **** cents per pound per item. Our legal liability sums up to $348. As an act of good faith, we have extended an offer of $750 to resolve this matter. Mrs. ******** claim was processed accurately according to the terms and conditions agreed upon contracting our services. . Our number one goal is to resolve this matter amicably and swiftly on the same token we must follow by our internal policies and procedures for these sensitive matters that unfortunately do arise through the moving process. We do stand by our previous position but as a final measure of good will we are willing to offer our client a settlement of $1200.00 to close out all claims and complaints. If ******************* would like to accept our good faith offer, we ask she reach out to me directly for the appropriate paperwork to be sent and completed. Im hopeful that our diligent and good faith attempts to resolve this matter meet with her approval.At this time, this is our final determination of this claim.  Please feel free to contact us if you have any follow-up questions. We will await Mrs. ******** response. Once again, thank you for your communication and for your business.  

• Initial Complaint

  Date:11/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired the firm They moved my stuff in their storage. I never heard from them again.No invoice nothing.I contacted them they auctioned my belongings. I requested copies of invoice. Nothing.I asked why wasn't notified legally of auction by certified mail.They declined to remit.These are certified thiefs.I'm seeking legal counsel to go after them

  

  Business Response

  Date: 11/10/2023

  Good afternoon , 
  

  ******************* contracted our company to perform a move into our storage facility. He moved in on December 2nd, 2021.  Client made a payment in cash upon pickup but did not supply a credit card on his storage contract for automatic billing. We attempted to contact client on several occasions and received request for extension on payment. Since December 2nd, 2021, ******************** has not provided any payment for his storage charges. I have attached the email sent to him advising his items will be held up for auctioning if we do not receive payment or a response. As well as the letter sent to his last known address. We followed all steps to assist our client. If there are any questions or concerns, please feel free to contact us. Thank you. 

• Initial Complaint

  Date:10/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 12,2023 Good Greek arrived at my house with 2 26 feet trucks and 2 crews even though I told them I could only afford one. They charged me $100 for a tv box and $395 for packing and $115 in credit card fees. I declined the additional $495.00 in coverage because it had a $1000 deductible, and I could barely afford the move. They cracked the screen of my 86-inch 4k tv, broke the bracket on my master queen **** (it collapsed) and broke a tea set I bought in ********, as well as a dolphin sculpture I bought in Maui and picture frame. A ** cord, missing. When they were packing the tv wrapped in blankets into the truck between a mattress and two cardboard boxes I begged the movers please not to move it like that. I had the manufacturers box in the garage, I could not afford a new one if they broke it. They ignored me and drove off telling me they knew what they were doing. When WE ARRIVED IN Poinciana the ** WAS WORTHLESS. I texted the representative ***** pictures of the boxes for all my **s computers and monitors and was assured in writing and verbally that they only wrapped **s under 42 inches. They left 1/3 of my items on the floor. I had to go back the next day with a second ***** AND will have to return to ***** by the 14th November for the rest. I only could afford one truck and no additional insurance but to hear the claim representative speak to me you would have thought they did it for free. I listed on the binding estimate items of importance the tv being number 1. I declined their additional boxes because I had my own and begged the men not to use the other 12 boxes. I had my own paper and they charged me for paper. I sent pictures of the broken items she told me they didn't pack any boxes when I paid these people $395 for packing and thought the boxes were included. Not even the wardrobe racks for boxes I received. Once I said I wasn't paying for the extra truck and boxes I thought were already included they drove off with the racks for the 8 boxes.

  Customer Answer

  Date: 11/09/2023

  Dear Representative,

  SFAKIA, LLC DBA Good Greek Moving and Storage at ***************************************************************************** and I have come to a mutual agreement and thus I would like to withdraw my complaint and review. Should anything change I will let you know.

  Sincerely,

  ******************************************

• Initial Complaint

  Date:10/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Good Greek to move my house on July 13, ****, from ***** to Palm City for $6,900, when I heard ***** said he and his company take care of your furniture and making sure it is handled appropriately with very little or no damage. That is not true at all. It turned out to be a very costly move for me. I had to put my furniture in storage for a month for an extra $850. I opted not to take their insurance and take the chance that something might get broken and I was ready for that especially when I was told I had to pay an additional amount to get it out of storage. When I wanted my furniture, I was told that their forklift was not working and I would have to wait several more days. but I would not have to pay anything further. I paid for one month. I was OK and told them to deliver it when they could. I got my furniture and my daughter and I started looking at it. A piece of my white bedroom set was totally ruined and buckled from water damage and mold. My huge mirror was damaged from water and split apart. A chair had been filled with water and mold. The worst thing was my $8000 mattress I had purchased with my husband who had been having back problems. Unfortunately, he got to use it for one week and went into the hospital and passed away from pancreatic cancer which we never knew he had. This mattress was very important to me. I made sure that I wrapped it myself before the moving company wrapped it. It came to my house, soaking wet and full of mold. The moving men said nothing to me or my daughter about any kind of damage, but one did call the general manager to let him know about it. I spoke to him myself and he advised me that they moved from one facility to another and my furniture wound up sitting in water for who knows how long. I had to purchase a new mattress for my home and other lost items and have expended so much money that I was not supposed to have to spend. I did not ask for everything I lost because I knew I would lose some things.

  

  Business Response

  Date: 10/17/2023

  Good afternoon , 

   

  ************************* contracted our company to provide moving services and storage. I have attached Mrs. ******* signed estimate and contract. Per the terms of the contract " The Company will not be liable for loss or damage caused by ordinary wear and tear, leakage, mold, mildew, termites, rodents, vermin, other atmospheric conditions, natural deterioration, inherent vice or defect of the property, or damage to particle board, or for loss damage or delay contributed to or caused by the actor omissions of the Customer or by acts of war, terrorism, insurrection, nuclear fusion, strikes, labor disturbances, fire, riots, or by any acts of God, or any cause beyond the Companies control. " . Client submitted a claim which was processed based off the coverage elected for the move. Our legal liability sums up to $330. As an act of good faith, we have extended an offer of $1000 to resolve this matter. Mrs. ******* claim was processed accurately according to the terms and conditions agreed upon contracting our services. At this time, we deem this matter resolved. Thank you. 

  Customer Answer

  Date: 10/23/2023

  I feel that Good Greek is trying to avoid me and my issues. What they have said is not right. I trusted them with my furniture and they even said to me that they allowed it to sit in water. That is not right.  The General Manager, ***************************, admitted to me while the movers were delivering my furniture that my furniture was moved from one facility to a new one.  There was so much water damage that it came to my home wet and full of mold.  That did not happen in one day.  I have to replace furniture that I cannot afford to do. I gave them everything they wanted when they wanted it. They got $6900 to move my furniture and an additional $850 to keep it in storage which ruined my furniture. They had a reputable reputation, and that is why I chose Good Greek. I feel like whether I had insurance with them or not they did me really wrong. If they want, I would accept $5,000 to be done with this.

  Customer Answer

  Date: 10/25/2023

   
  Complaint: 20722498
  
  I am rejecting this response because:

  I feel that Good Greek is trying to avoid me and my issues. What they have said is not right. I trusted them with my furniture and they even said to me that they allowed it to sit in water. That is not right.  The General Manager, ***************************, admitted to me while the movers were delivering my furniture that my furniture was moved from one facility to a new one.  There was so much water damage that it came to my home wet and full of mold.  That did not happen in one day.  I have to replace furniture that I cannot afford to do. I gave them everything they wanted when they wanted it. They got $6900 to move my furniture and an additional $850 to keep it in storage which ruined my furniture. They had a reputable reputation, and that is why I chose Good Greek. I feel like whether I had insurance with them or not they did me really wrong. If they want, I would accept $5,000 to be done with this.
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 11/08/2023

  Good afternoon, 

  First and foremost, we would like to extend our sincere apologies for any inconvenience this matter may have caused. Our number one goal is to resolve this matter amicably and swiftly on the same token we must follow by our internal policies and procedures for these sensitive matters that unfortunately do arise through the moving process. As stated in our previous correspondence ************************* had standard coverage for her move. The coverage elected was **** cents per pound per item. Our legal liability for her claim sums to $330. We do stand by our previous position but as a final measure of good will we are willing to offer our client a settlement of $1500.00 to close out all claims and complaints. If ************************* would like to accept our good faith offer, we ask she reach out to me directly for the appropriate paperwork to be sent and completed. Im hopeful that our diligent and good faith attempts to resolve this matter meet with her approval. At this time,this is our final determination of this claim.  Please feel free to contact us if you have any follow-up questions. We will await ***************************** response.Once again, thank you for your communication and for your business.  
  

• Initial Complaint

  Date:10/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a moving service with Good Greek by paying $260 as deposit on August 18, 2023. This money was a security deposit to hold August 23rd as a moving day and it was supposed to be returned back to my account after the ********************** job was completed. I got an estimate from Good Greek and based on my needs and requirements, the job would cost me approximately around $1600 for moving to an apartment that is 5 minutes away. I am single and I live alone so I did not have a lot of items to move. Also, I had all the boxes ready for the movers. On the day of moving which was August 23rd, three movers brought 4 wardrobe boxes that were supposed to be free of charge, a mattress cover that was supposed to be free of charge and they finished the job around 11 am in the apartment where I was moving from. I told them that I did not need the big sectional sofa I had and asked if they wanted to take it for free. They accepted gladly. They used shrinkwrap for this sectional and spent around 1.5 hours to wrap and move it. After the move, Good Greek employee ****** told me that they were not supposed to move a sofa that I gave them under my time and they were at fault. Moreover, the movers broke my planter, my glasses and my plates. The movers asked for more money from me to move my live plants. Once they came to my new apartment, they demanded the money and said if I did not pay, I would not be able to get my belongings. I paid them $2,000 through Zelle as they demanded. After the moving was over, they charged my card again for another $120.39 on August 27th. They overcharged me and charged me for items which I did not use. Additionally, their movers spent around 2 hours to carry the sectional that I gave to them. I filed a claim with Good Greek. They offered me $350 to settle the claims. however, they did not return my $260 deposit back to my card and they put a stop on the check which they mailed to me. They breached the contract. I demand to receive $610 from Good Greek.

  

  Business Response

  Date: 11/03/2023

  Good afternoon-
  
  Based upon the review of this matter, there appears to be some miscommunications to misunderstandings.  **************** submitted a complaint with our organization were by contract we had no obligation of providing any sort of reimbursement. We do value ******************** business and opened lines of communication to come to an amicable resolution. In those correspondences client requested a refund of $350 which we ultimately approved in good faith. **************** entered into a legally binding settlement/release agreement which included consideration in the sum of $350 accepted in full settlement of any and all claims. Following the execution of the settlement agreement, he promptly filed two chargeback transactions with his credit card disputing the charges for his entire move (services we rendered) as fraud.  We deem this to be a breach under the terms of the settlement/release agreement. Essentially, he sought to receive settlement funds in the amount of $350 and recover the full cost of his move, which if successful, means he would have received consideration in excess of cost of his move. It is our position that we did not breach any contractual agreements between the parties.  
  
  Also, if you would like to withdraw the pending charge back, we are more than happy to reassess and open dialogue. 
  
  Thank you and have a wonderful day.  
  

  Customer Answer

  Date: 11/08/2023

   
  Complaint: 20709748
  
  I am rejecting this response because:

  There is no chargeback pending at the bank. The chargeback disputes are already canceled. Therefore, I demand to receive $350 check as stated in the agreement that Good Greek breached by not following the contract. First of all, I am a woman, not a man and writing this response by using "he" shows that Good Greek staff did not even investigate this case seriously. I had filed dispute with my bank right after the moving was completed. After I filed dispute with my bank about the un-returned security deposit and $120.39, Good Greek responded to my complaint and we signed settlement agreement in 3-4 weeks. It was not signed right away and due to lack of trust, I had filed dispute with my bank after the moving job was completed. Initially, *********** deposited $260 and $120.39 into my bank account for the disputes. On September 12, the bank recharged my bank account for these amounts because I signed settlement agreement with Good Greek. If they call Truist, they can confirm the same. I can also share my bank account with them as proof. The chargeback requests are canceled. However, Good Greek did not follow thorough the settlement agreement. They received $260 and $120.39 and kept $350.

  Therefore, I demand $350 as we agreed in the settlement agreement. If not, I will have no choice but pursue this matter in legal authorities and file a lawsuit against Good Greek for breach of contract, showing bad faith and following bad business practices. I am already in touch with an attorney so they need to act fast if they don't want to take this case to the court.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 11/17/2023

  Good afternoon, 

  I have verified the current status with the two filed charge backs with Mr. ******* banking institution. I have confirmed with our accounting department that matter is closed. At this time, we are prepared to honor original agreement and I have reached out to client separately with the next steps. 

   

  Thank you for your time. 

  Customer Answer

  Date: 11/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.They will send me a check as stated in the last signed settlement agreement to settle the claims.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This owner, an alleged former police officer name *****, is the most dishonest, corrupt liar in the business. They overcharged me at the last minute, ripping me off for $2,500. They are just as bad or worse than any other thieving, conniving corrupt people in the moving business. These people didn't come on the job knowing how to lie, they were taught how to do it by the owner. The owner belongs in prison for ripping me off. If you read other reviews of Good Greek, you will find mostly negative ones, so it's just not me. Don't fall for his Police Officer ***** he's a *****, through and through.

  

  Business Response

  Date: 10/10/2023

  This complaint has been resolved internally. Client has accepted a good faith offer . Thank you 

• Initial Complaint

  Date:09/13/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted GG in May ************************************* July. *********************** came to our home - we discussed and looked at everything and he provided a fixed, guaranteed quote. That estimate was ~ $4700, for 3 men and 1 truck. He said they could do the move in one day. I was shocked but he assured me that it could be done. Then two other companies gave me estimates - both around $8,000 and 1 of them had 8 men on the job. They both said it was a 2 day job (6 bed house). I called ****** to say I didnt know how they could do it for so little and with so few men/trucks. I said Id like to work with him but Id like more men/trucks and I was willing to pay more. I have little kids and wanted moving day to go as smooth/quick as possible. He added a 4th man and a 2nd truck and I agreed to the price. A week before the move, I added a stop to a storage unit and agreed to a price change.On moving day, 5 men/2 trucks showed up. They got to work and after a few hours, I got a call from ****** telling me that the move was larger than quoted, and that I had over 500 boxes (I did not have more than 100) and there were more items than originally quoted. Nothing had changed from when ****** was in my house and we spoke. I was shocked! We had discussed my concerns with the size of the move before moving day and he had reassured me that he had given me a guaranteed quote. He told me there were far more boxes than estimated. I told him it was his job to estimate boxes and that was on him. He said they needed to charge almost $2500 more to complete my move. This is a bait and switch, but what is someone going to do in the middle of a move?! They later agreed to refund $200 only, which they have still not done. During the move, they failed to wrap an expensive chair and damaged it. They also damaged dressers and paintings and lost/stole a box w/two pairs of earrings. I filed a claim (I bought extra superhero coverage) and they are trying to severely underpay on the claim.

  

  Business Response

  Date: 10/17/2023

  Good afternoon , 

   

  Good Greek and ************* have reached an amicable resolution to this matter. We deem this matter resolved and client has signed agreeing as well .Thank you. 

• Initial Complaint

  Date:08/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are an interior design firm in ******** and asked Good Greek Moving to receive, store and then deliver items (home goods) for our client in ******************, *******. On April 27, 2023, at 12:09 Pm 3 Restoration Hardware light fixtures were delivered from *** and signed for by ****** at the Good Greek Moving Warehouse. On June 21, 2023, when we were scheduling the items to be moved to our clients home we were informed by our contact at Good Greek *************************** that these fixtures were accidentally delivered to a different project of theirs in *************. Since 6/21/23 we have been in contact with *************************** repeatedly and at first we were being told that they were working to get them returned to us but now they are no longer responding to any requests or inquiries to get the matter resolved.

  

  Business Response

  Date: 09/06/2023

  To whom this may concern, 

  Client contracted our services to receive packages, inspect, store and then deliver the items to their location of choosing. As part of the receiving portion of this contract clients are required to correctly label their packages since we do handle a large volume of receiving for all three of our locations. Client did not provide any information on the packing slip to indicate that those boxes were for her project. In that mix up, client's items were delivered to one of our high-end resort properties. We have attempted multiple times to retrieve *************************** package with no success. We have opened a formal claim to review and determine compensation for our client. This is currently being worked on internally with our client directly. 

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted Good Greek Movers to move out of a 2 bedroom condo into a 2 bedroom townhouse. I decided to go with Good Greek because I thought it was hitting the "easy button". This was BY FAR the worst moving experience I've ever had out of the 4 times I've moved basically the same furniture.I agreed to have a 3-man crew arrive at 9am to get the job done before the townhouse cut-off time of 7pm. I was quoted $179/hr., plus an additional hour for travel, and their bogus 20% surcharge (just add it to the hourly rate, this is a shady practice of advertising one rate, and jacking it up with a fee). All of this was in the contract I signed.On moving day, I was expecting the movers at 9am, I did not get any communication from them. When I reached out, I was told there was van trouble. The movers showed up over 2.5 hours late, but only a 2 person crew, and one of them was a new-hire according to the other. This is not what I agreed to. I spoke to various people at Good Greek, and it took 30 minutes of phone calls to come up with a partial resolution, which was a little over a 10% discount ($159/hr. rate which is the 2 person rate) for 33% fewer workers and more than that in lost efficiency. They started the clock when the drivers arrived, not when we were done on the phone when the movers were given the OK to start, and refused to deduct that time.After the move began, because it was 2 of them and one of them was new, it was a VERY inefficient move. They were eager to leave, and just wanted to leave the rest for another day. At some point, I gave in because they were not using the time efficiently. I had to be the third person and move boxes myself. They stopped for lunch which took 30 minutes, which was not deducted.Day 2, they were almost 3 hours late. There was a 3-man crew, and they were working MUCH quicker that day. If that crew would have arrived at 9am on day 1 and worked like they did on day 2, the move would have finished in one day, costing less money.

  

  Business Response

  Date: 09/12/2023

  To whom this may concern, 

  I have attempted to reach this client multiple times to the number on his file to discuss what we can do to resolve this matter. Client was billed correctly and per our terms and policies. Client is not owed any compensation, but we would like an amicable solution to this issue. If the client would like to discuss my direct line is ************ or i cn be reached via email *************************************. 

  Thank you 

  Customer Answer

  Date: 09/20/2023

  I have not received any communication that I'm aware of from anybody at Good Greek regarding this matter. If an attempt has been made, it's likely that the number they are calling from is marked as spam from ******* and the call is rejected. I haven't seen an email from anybody regarding this either. While I don't have a name of the person that responded, they left their contact information, so I'll be reaching out when I have a chance to do so.

  Customer Answer

  Date: 09/20/2023

   
  Complaint: 20438525
  
  I sent a "more information" message thinking it would reset the clock for the complaint, but it does not seem that is the case. As such, I'm rejecting based on the fact that a resolution has not been achieved yet, and I am still open to achieving said resolution. I will reach out to the company with the contact info provided in the next day or two.
  
  Sincerely,
  
  ***************

  

  Business Response

  Date: 09/20/2023

  We look forward to hearing from Mr. ****** at his earliest convenience. He can speak to ****** ************ or Jahnay ************. Thank you.