Reviews

Review Details

• Review fromMilton R

  Date: 10/20/2022

  1 star
  Pls don’t use this company they are not movers as I learnt the hard way they charged me 6500 and I paid 2500 upfront and never got moved turns out they say they are brokers and don’t do actual moves and will not return my money just happened 8 September 2022 I am crazy mad and when I call there is a rude lady that tells me that I can’t get a refund as they use the money already to pay staff and do things can you believe that ish

• Review fromJessica H

  Date: 10/19/2022

  1 star
  We lost 500$ deposit, and THEN Went online to read the reviews. WOW everyone has been scammed AND treated horribly. I was screamed at over the phone and pressured to send an ACH payment of a check written out to the company and mail it to their billing email. I can't proceed. This is so shady and they are abusive on the phone I am so scared of this company and their reps with false names can't track any of them and they all operate off their *************** cell phones calling multiple times in a row (while I'm at work in meetings) and harassing me.

• Review fromChristina B

  Date: 10/18/2022

  1 star
  They quoted me the highest price of all other movers. When I advised them of this-they quoted me almost 50% off. I made my deposit, and it was all downhill from there! 3rd party movers came on moving day, did a visual inventory and the price went back up to original quote! Stuck-I had to pay. 3rd party movers (************) had a sketchy mover. I found him just standing in my master bedroom by himself. Not sure if he was going thru my things or not. Proceeded to tell me how pretty I was. Awkward! ******* to **** move, requested delivery date 4 days after pick up. Five days after expected arrival date and my belongings havent even left *******! Read the fine print in contract and it states they have 30 days to get my belongings to me! I feel like I have been screwed every which way by both the broker and the movers! I wish I wouldve reviewed Navistar Van Lines prior to booking, so this is all my fault for not doing due diligence.

• Review fromNancy C.

  Date: 10/16/2022

  1 star
  Liars!! Quoted me $1860 then when the furniture is in the truck they add another$1,500! DO NOT HO WITH NAVISTAR!! THEY ARE A ****!!!

• Review fromMichael M

  Date: 10/12/2022

  1 star
  Rude. Called me up asking if I found a mover yet. Told them I hadnt. Gave me a good pitch. Starting bullying me in the phone call because I told them I was waiting on my relocation fee to make a payment. Then they straight up accused me of being a fake mover when I told them they had my move date wrong.

• Review fromStephen L

  Date: 10/09/2022

  1 star
  Navistar are a bunch of liars. If you are doing an interstate move don't use Navistar. Their representatives - ************************* and ************************* - lied consistently through the process. I was promised a 53 ft. truck from an know national carrier. I was even sent the binding quote with the mover's name in the subject line. I wanted to avoid someone coming with 2 26 ft. trucks and the off load and reloading. Which is exactly what happened ultimately. When I called the named mover< I was informed they never heard of me or Navistar. I tried repeatedly to reach ***********, Quality Control or customer service who I was finally able to get to. When I found out that, in fact, a local carrier who was using two 26 ft. trucks, I was not happy. The company was ******************* out of ********* **. My estimate based on inventory was ~**** cubic ft. When they finished they told me it was **** cu. ft. WE agreed on **** cu. ft. though I felt that this was very incorrect. My quote was for ~****** and they increased it to ~******. When my goods finally arrived from ***************** the amount of cu. ft. in the truck was ~**** cu. ft. I have pictures to prove it.I was missing a couple of items and had damage to an antique.United Speed did a good job wrapping and taping the boxes and items we prepared. I'd give the 3 stars based on missing items, damage, and the excessive cubic feet I was charged for. Otherwise, they were efficient.When I tried to go on the Navistar website to file a claim, my tech administrator blocked the domain with the following message:The domain navistarvanlines.com is blocked by The Solution Tailor because it's associated with the ******************** category.

• Review fromSandra P.

  Date: 10/08/2022

  1 star
  Disaster from the GetGo! No rating is best for this! Arrived at house ran over two yard lights and into the basketball hoop moving it 90 degrees. They damaged door casing after newly refinished as house was going on market next day. Loaded up items including pool table but not the slate! Said they didnt do slate yet I had made arrangements for the slate to be crated!!! They left, leaving the slate and telling me Id receive e-mail itemized list, well, that never happened! It took 3 phone calls and several emails to get list but it wasnt legible! Called me next day and said would be back to pick up slate but it would cost me $500!! Everything had a price and always requested cash!That was the beginning and the saga is still unfolding! Made delivery of part of load in TN but several items broken! Told me today would not arrive in ******* until possibly Saturday or Sunday. Then at 4:00 called to say be here in 3 hours and to have cash or money order.. 4 1/2 hours later said outside door! I told them they were not outside my door. Retext the address which was on the order and with the load. Finally arrived and asked if his helper was here??? We have no helper and he couldnt do it alone so he left. Said hed arrive in morning at 7:30! For certain I am not holding my breath!! Navistar chose to sell me to these people and I hold Navistar totally responsible for all that has happened! Biggest FIASCO EVER!!! At mention of Navistar or USPro movers, RUN!!!

• Review fromJosh J

  Date: 10/07/2022

  1 star
  They tried to charge me 3 times more upon arrival despite having a binding estimate. They stile $800 of my money.

• Review fromJohn H

  Date: 10/07/2022

  5 stars
  ***** and **** made my move so easy. They were on time, kind, and friendly to work with. I will hire them again.

• Review fromSandra G

  Date: 10/05/2022

  1 star
  Huge Scam artist!! They interact with you until you pay the extremely high down payment and then they either ignore your calls or get snotty when you ask them more questions! My gut feeling said something was very wrong with this so called Broker!! Yes people they are a HIGH PRICED BROKER NOT A VAN LINE!! GLAD I MADE THE CALL TO ******************************************!! WHEN *** CONSIDERS THEM ***** AND HAS THEM RED FLAGGED THEN YOU KNOW THEY ARE CROOKS!! MOST ALL OF THEIR SO CALLED MOVERS THEY BROKER WITH ARE SCAMMERS ALSO!! THANKS TO DOT WE FOUND A VERY REPUTABLE BROKER AND MOVING COMPANY WITH AN A+ BBB RATING AND THAT IS ALL THANKS TO A CERTAIN CARING DOT SUPERVISOR!!