Business Profile

Property Management

Artemis Lifestyle Services, Inc.

Complaints

This profile includes complaints for Artemis Lifestyle Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

27 total complaints in the last 3 years.
12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Friday, May 2nd, reached out to Artemis Lifestyles because they wrongly took $262 from bank account due to HOA fees, when the house was sold back in March. Reached out via phone Friday, May 2nd where they assured me a refund check would be sent out that day. When I reached back out, they responded that Monday, May 5th they would send the check. I let them know they had advised they would send the check last Friday and they said it would be issued May 5th, and said a mailing address that was not even close to my current one. I corrected them and they let me know they don't rush checks, despite them lying and saying a check would be sent out Friday, May 2nd, then it would actually be mailed May 5th. I waited for the checked, and reached out May 23rd and let them know that the check had still not been received. No response. I reached out again on 5/27, and again, no response. I then emailed their closing department June 3rd with the history of unanswered emails and they answered Jun 3rd apologizing and saying they would follow up. As of today, June 5th, there has still been no response and no check with the money that was incorrectly taken out of our bank account via ACH twice. They have been slow in response, terrible in customer service, and have not worked to rectify a situation THEY caused by incorrectly charging us, while still collecting money from the new owners.
Business Response
Date: 06/05/2025
Good afternoon. Our systems show a refund check was issued and mailed on May 6th. Please see the below address and if incorrect, please email us at [email protected]. We can void and re-issue the check if not received. Thank you.
21815 Manfield Bluff Lane, Spring TX
Customer Answer
Date: 06/09/2025

Complaint: 23429024

I am rejecting this response because: you are sending the check in regular mail, where it got lost the first time, are not rushing the check, are not sending it in certified mail, and written you would assist immediately and didn't answer until 3 business days later.

Sincerely,

Georgette Gomez
Business Response
Date: 06/13/2025
We sincerely apologize for all of the inconvenience this situation has caused. In speaking with Accounting, it seems a check was sent and you have received a certified number to track? If this is not correct, please let us know.
Initial Complaint
Date:05/23/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My community, ******************** at ******** is under the unfortunate management of Artemis Lifestyles. I am in the middle of selling my home after receiving a wonderful offer on 5/7. On May 12, I started reaching out to the community for the proper paperwork requested by the *********'s lender to move forward with her loan approval.Since May 12, my realtor, my buyer's lender and I have done nothing but chase our property manager to send simple documents - right now we're waiting on a condo evaluation and master insurance plan - VERY standard documentation and the lender is BEGGING my property management company to send these so we can move forward with closing the sale. They are nearly impossible to get a hold of, rarely answer the phones, and their lack of urgency and competency has put us ********* closing is in jeopardy as we speak, and the lender has been forced to reach out to my realtor numerous times frantic for documentation. This is completely unacceptable, especially with what we're charged for as a homeowner's association to use this company. I will continue on to pursue legal action if I'm not responded to, but felt the BBB should be aware of shady and unacceptable business practices so that they are not allowed to do this to customers.
Business Response
Date: 06/05/2025
Good afternoon, and thank you for reaching out. Our records indicate that many correspondences have been generated with the Community Manager, Closings, The Board and realtor to try to resolve this issue. It looks like we are awaiting reports from Board Members needed to close the Estoppel, but are working to resolve this issue. Please reach out to [email protected] for further information if this is still not resolved. Thank you.
Customer Answer
Date: 06/05/2025

Complaint: 23370845

I am rejecting this response because:

Thank you for the update. However, I cannot accept the response because I’m supposed to close on my house in 2 business days and have now been pushed back to (?) we don’t know what.
We were seeking help for weeks before we were able to get help. It shouldn’t have gone down to the wire like this. I appreciate the work that’s been done to get the paperwork in order but we are still missing two items to close. I cannot and will not lose the deal with my buyer. As soon as closing is in motion, I’m happy to drop the complain. See attached for the remaining items we cannot move forward without:

Gianna Corrao
Business Response
Date: 06/18/2025
Please let us know if this issue has not been resolved. With talking with the Board, Manager and all departments involved, it seems that everything has been given that is needed. Please let us know if this is not the case. Thank you.
Initial Complaint
Date:05/02/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My HOA's Property Management Company is *********************************** Is Artemis Lifestyles Services a LLC, **** or both? If they're misrepresenting their ******* structure to ********************************************************** (DBPR) and Sunbiz, that raises serious compliance and liability concerns especially if they hold community association manager (CAM) licenses tied to a specific entity.Sunbiz:My HOA is underArtemis Lifestyles Services,*** But Artemis Lifestyles Services,*** isINACTIVEOnlyArtemis Lifestyles Services,LLCisACTIVE since 2/29/24DBPR:Artemis Lifestyles Services,*** is in DBPR (inactive in Sunbiz)Artemis Lifestyles Services,LLCis NOT notin DBPR My HOA ************************************************************************************************************************************************************************************************************************************************************************************************************************************** Artemis Property Management *** ********************************************************************************************************************************************************************************************************************************************************************************************************************************************************* Artemis Property Management LLC ********************************************************************************************************************************************************************************************************************************************************************************************************************************************************* ****************************************************************************
Business Response
Date: 05/02/2025
Thank you for your submission. The listed entity of Artemis Lifestyle, *** is no longer valid. The company is listed as Artemis Lifestyles, LLC on ****** and is valid. Please reach out to ****************************************** for any additional information needed. Thank you
Customer Answer
Date: 05/02/2025

Complaint: 23277890

I am rejecting this response because:
I copied it just for you: it says
ARTEMIS LIFESTYLE SERVICES, LLC in sunbiz - registration portal
ARTEMIS LIFESTYLE SERVICES *** in dbpd ********************** and Professional Regulation - licensing portal
ARTEMIS LIFESTYLE SERVICES *** in BBB - customer complaints
You wrote:
Artemis Lifestyles, LLC is not in any of those databases!!!
Please inform contractor who was just hired to fix retention pond erosion that there is sinkhole inside. Failure to do so could lead to legal problems. Although having a misspelled name in business database may save your company from financial liability for nondisclosure of this safety hazard, but please be a morally decent person although it is not trendy now days, disclose so people do not get hurt!!!

Sincerely,

******** ********
Business Response
Date: 05/08/2025
Dear ********,
Thank you for reaching out and for your attention to detail. We appreciate the opportunity to clarify your concerns regarding the naming and registration of our company.
First, please allow us to clarify that our company is officially registered as Artemis Lifestyle Services, LLC. We recently transitioned from being an **** to an LLC, and the variation you may have noticed in some listings is due to our use of a shortened version of our name, Artemis Lifestyles, for branding purposes. However, our legal entity name remains Artemis Lifestyle Services, LLC, which is properly registered with the *************************** (******). We are actively working on updating our license name with the ************************************************** (DBPR) to ensure consistency across all platforms.

We want to assure you that this does not impact our commitment to our communities or the services we provide. Your monthly assessments remain valid and are being handled by a properly registered and compliant entity.

Regarding the sinkhole concern you mentioned, we take all reports of potential safety issues seriously. Our team is reviewing this situation to ensure it is appropriately addressed, and we will work with the necessary parties to determine the best course of action. Your safety and the integrity of your community are our top priorities.

Please let us know if you have any further questions or if there is anything else we can clarify.
Customer Answer
Date: 05/08/2025

Complaint: 23277890

I am rejecting this response because:
You forgot to mention about Liberty Ridge HOA of **************** and its Registered Agent correction in Sunbiz.
Our HOAs annual report in ****** was signed by the CEO of Artemis Lifestyle LLC.
However, ***** ******** signed as an Artemis LifestyleS INC CEO, not the correct legal name. This document was signed on 30 April 2025. On that date the CEO was already aware of the name change of her company. Yet, the co name in the official report is incorrect.
This correction should also be applied to all other HOAs in ******. There are a few pages listing wrong Registered Agent Names in Sunbiz.
Additionally, could you please provide me with the name of the contractor who was hired for retention pond erosion work? I believe, the contract is already signed. Or will that contract be cancelled? I am very worried about this situation and have reported it to the State. However, I would like to know specifics of actions being taken. Because erosion control contractor is not a sinkhole engineer.
Again, please correct my HOAs Registered Agent name. Bc if this unqualified contractor starts the job and the sinkhole caves in,
Artemis Lifestyle Services LLC can say that they are not officially our Registered Agent bc in ****** under our HOA, ***** ******** signed as
Artemis Lifestyles Services INC CEO. And that company does NOT exist!!!

Sincerely,

******** ********
Initial Complaint
Date:02/12/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I seek assistance regarding ongoing harassment by my HOA at *********************. In ten months, I have received multiple complaints from Ms. ********* the *** representative. While enforcing regulations is her duty, I expect fair treatment as a homeowner.All complaints come from the same individual and seem personal rather than valid violations. Despite explaining this, Ms. ******** issues citations without investigation, enabling harassment.Attempts to address this with Ms. ******** have been unsuccessful, as she refuses to acknowledge the repeated complaints from the same source.Unjustified Complaints 1.October 14, **** (Case #****-1418-00419) I was cited for allegedly noisy Halloween decorations. A religious neighbor placed a cross directed at my home in response, showing the complaint was discriminatory. Despite proof that my decorations were silent and turned off by 8 PM, Ms. ******** upheld the violation.2.December 20, **** (Cases ************************************ Complaints were issued even though the alleged violations were unrelated to my property. I provided proof I was not home, yet citations remained.3.February 6, **** (Cases ************************* Violation) A complaint was filed over a Velcro screen in my garage, despite it not altering the structure. Ms. ******** denied approval based solely on a submitted photo. Another citation claimed improper garage use, though many neighbors use garages similarly. When challenged, the reasoning changed to excessive noise, despite my compliance with noise regulations.Unjustified Police Involvement In December ****, a false noise complaint led to a police visit. Officers found no violation, yet an HOA complaint followed.and It was not my home Request for Action These complaints are harassment, not rule violations. Ms. ********* bias is evident, and I request assistance in stopping unjustified citations.. I appreciate any guidance.
Business Response
Date: 02/18/2025
Thank you for reaching out and sharing your concerns. We understand that receiving a violation notice can be frustrating, especially when it involves seasonal decorations and home improvements meant to enhance your property.

Our goal is to maintain the communitys appearance and uphold the guidelines that all homeowners agree to when moving into the neighborhood. The restrictions regarding decorations and exterior modifications, such as screens, are outlined in our communitys governing documents to ensure consistency and preserve property values.

We strive to communicate these guidelines clearly and fairly, and we apologize if this situation has caused any frustration. If you would like to discuss this matter further or seek clarification on what is permitted, we would be happy to assist you. Please feel free to contact our office at ************ so we can work together toward a resolution.
We appreciate your cooperation and look forward to assisting you.
Customer Answer
Date: 02/18/2025

Complaint: 22934940

I am rejecting this response because:

Thank you for your response. I appreciate your explanation of the community guidelines and the effort to maintain consistency. However, I have already reached out to the office multiple times and emailed the manager regarding this matter.

My concern is that these complaints are repeatedly coming from the same individual, which raises issues of harassment and discrimination. Additionally, I have observed that other residents have made similar modifications, decorations or meeting without receiving complaints, yet this individual continuously targets my property.

I would like to formally request a fair review of this situation and a resolution that ensures the enforcement of guidelines is applied consistently across the community. Please advise on the next steps to address this concern appropriately. And STOP do it agains my property before further escalate this

I look forward to your prompt response.

Business Response
Date: 02/19/2025
Good morning.
Please know that all violations are issued based on the communitys governing documents and are not directed at any individual homeowner. As we are not able to share homeowners records for safety and security, please know that many other violations occur on a monthly basis. Our goal is to maintain the integrity of the community and ensure compliance with the established guidelines for the benefit of all residents. We have reviewed the violations and sufficient photos and documentation have been provided to support the violations. ******** is the community manager and is the sole person responsible for all aspects of the community including violations. We have reached out to her Director and they will reach out to you for further clarification.
Customer Answer
Date: 02/19/2025

Complaint: 22934940

I am rejecting this response because:

Good morning,

I appreciate your response and the clarification regarding the violation process. However, I have noticed that several violations have been placed under my property that do not actually belong to my home. This raises concerns about the accuracy of the investigation process.

Additionally, it seems that many of these violations are being reported by the same individuals who frequently complain about our children playing outside. This pattern suggests a potential bias in the way these complaints are being handled. Old people complaints most likely

I would appreciate further clarification on how these violations are reviewed and assigned, as well as what measures are in place to ensure fairness and accuracy in the enforcement process. Please let me know how we can address these concerns.
Initial Complaint
Date:11/18/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10/31 I received a letter saying I was $1756 behind on my monthly Hoa assessments. I produced and emailed paid/cancelled checks from my bank for ***** may June July September October. And I just mailed November. On may 29 they sent me a letter saying the mailing address has changed and this is wheres I have been sending payments. ********************************* P.O. Box ****** Orlando fl. *****. No response yet
Business Response
Date: 11/26/2024
Good afternoon, and thank you for your inquiry.
The mailing address provided is the correct address for payments.
Please let us know if you are mailing the check directly, or if you are using your bill pay associated with your bank so that we may research more and assist with this matter. You can respond to ********************************* and we can assist.
Thank you.
Customer Answer
Date: 12/02/2024

Complaint: 22574445

I am rejecting this response because:
I have asked them to call and explain however they have not responded. I also have told them I had all late fees waived by previous management firm. No response.
Sincerely,

*** ********
Business Response
Date: 01/16/2025
Good afternoon, and thank you for your inquiry.
The mailing address provided is the correct address for payments.
Please let us know if you are mailing the check directly, or if you are using your bill pay associated with your bank so that we may research more and assist with this matter. You can respond to *********************************************************** and we can assist. We will have accounting contact you to explain. Checks are being received late each month so a late penalty is assessed.
Thank you.
Initial Complaint
Date:11/14/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
***** ****** is the community manager and works for Artemis Lifestyles. She issued violation for not finishing the exterior paint of my house during the expecting 7 days. First, the *** covenant does not have a time frame of when a architectural change needs to be completed. I asked her several times what article of the *** covenant I'm violating and she has not provide one. Second, the 7 days expectation was not communicated to me when the *** approved the exterior paint of my house, they slap !e with the violation then set the expectations. Artemis lifestyles and Ms. ***** ****** are in violation not only for not citing the exact article of the covenant I am violating but also they are violating the Florida statute ********becauss the unfinished area of the house cannot be seen from the front of the dwelling but from the side.
Business Response
Date: 12/02/2024
Good afternoon.
The community manager sent an e-mail asking for verification on the date that the paint would be complete, and no response was given by the homeowner. A violation was sent as a 1st notice on the 30th of October. I saw that he started painting the house the week of the 15th and on the 30th and there was an area left undone on the side by the ** unit. Its a dark color so its noticeable and can be viewed from the street. The paint application was approved on July 12, 2024.
Initial Complaint
Date:11/05/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 19th I wrote the *********** to advice the landscaper hired by the *** ran into my fence with the lawnmower and requested it be replaced as it cannot be repaired. After several attempts to resolve this issue, I received a response on October 7th stating they will NOT be replacing the damge caused by the landscaper to my property. I have provided pictures of the damage showing track marks from the lanscaper. I have been ignored, spoken down too and insulted when I asked for assistance. I would like my fence replaced ASAP as I have had this issue almost 2 months. It will cost close to $400. to replace this damge
Business Response
Date: 11/06/2024
Good afternoon. Thank you for reaching out with your concerns. We have reached out to your community board and manager for further investigation. Upon review, it has been found that there is no proof or evidence that this damage was done by a particular party, and therefore no reimbursement is allotted. We apologize for the inconvenience and please reach out to customer service if you have any additional questions at ********************************************************************. Thank you!
Customer Answer
Date: 11/06/2024

Complaint: 22518542

I am rejecting this response because:
Consumer
Most Recent Message
Date Sent: 11/6/2024 3:05:30 PM
This response is unacceptable. I emailed pictures to **** ****** showing the track marks from the lawn mower running straight into my fence. Please do not insult my intelligence. At this point in this case you are responding to the BBB with non truth. I have on multiple occasions reached out to **** ****** to get this issue resolved and I was ignored. I was treated very unprofessionally. I have kept every email and every correspondence regarding this isue. **** ****** knows that the landscaper destroyed my gate. **** ****** and I spoke about this over the phone. She requested photos. I submitted that and almost 2 months later, AFTER I filed a complaint against this company, this is their response. I'm not accepting this. Unacceptable response. This seems to be a practice with this company. Reading all the complaints filed with the BBB, this is a common practice for this company. This is your practice I will not accept. My HOA fees are paid in full in advanced. I expect my fence replaced in the condition it was in prior to the landscaper knocking it down. Only after this was reported to the BBB did you now say you do not know if the landscape are knocked down the fence. Even without the pictures I provided to **** ******, clearly it shows it was knocked down by heavy machinery. And that could only be the lawn mower. Requesting a date for the replacement of my fence.

Sincerely,

Sharhean *****
Business Response
Date: 11/25/2024
After speaking with the community manager and board, the fence was fixed by the Board President and the issue resolved.
Customer Answer
Date: 12/04/2024
The *** president fixed the fence. The issue has been resolved. Thank you for your assistancde in this matter
Customer Answer
Date: 12/04/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Sharhean *****
Initial Complaint
Date:10/18/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
****** **** the onsite manager for my community association is rude un professional and made a comical threat to have me trespassed from my own home when asked why she was rude to my wife over a side walk needing to be pressure washed a week after 2 hurricanes after she trespassed onto my property in a unmarked vehicle not wearing any clothing or id to show who she worked for my wife not knowing who she was asked why she was on our property taking photos she then became rude with my wife and going on rant and made comments in attempt to be little my wife, over the side walk that was previously pressure washed before the hurricanes now needed to be pressure washed again after ****** and ****** and all the rain why is the hoa out harrasing the community when florida is in a state of emergency over dirty side walks on a power trip obstructing our peaceful possesion of our home **** said she was calling law enforcement to have me kicked out my home i waited outside for a hour for *** to arrive disrupting my work day so i can formally tresspass ms **** from my property but it turns out she never called law enforcement and left and took her bad attitude and threats with her to bad i cant attached the audio and video from my security cameras to this review to showcase her behavior
Business Response
Date: 10/28/2024
Thank you for bringing this matter to our attention. At Artemis, we take pride in upholding high standards of service and professionalism, and it is deeply concerning to hear about your recent experience.
We sincerely apologize for any frustration or disappointment this interaction may have caused. This is not reflective of the level of respect and courtesy we strive to provide to each of our valued clients.
To better understand what occurred and ensure we resolve this matter to your satisfaction, we would appreciate the opportunity to connect directly. Please feel free to reach out to us at ****************************************** so we can discuss your experience in detail and determine how we may rectify the situation.
Your feedback is invaluable to us as it helps us improve and continue providing the best possible experience to our clients. Once again, we apologize for any inconvenience and thank you for your understanding and patience as we work to make things right.
Customer Answer
Date: 11/01/2024

Complaint: 22439266

I am rejecting this response because: I reached out to Artemis via email on 10-17-24 I recieved a response on 10/22/24
My apologies for the inconvenience this has caused you. I have added the Director of the community, ****** to this email to address your concerns.
To date I still have not recieved a call or email from Managment regarding this issue the only communication I have now recieved is a fine for $800 in my belief in retaliation to this complaint which will be appealed and dealt with accordingly this poor un professional behavior is some thing that has also been a concern of other members of the community, and we believe we are being targeted

Sincerely,

Nick
Business Response
Date: 11/07/2024
Our team has followed the standard procedures in identifying and communicating violations, and we made every effort to notify you of the concerns to provide an opportunity for resolution before involving legal counsel. Our goal is always to work collaboratively with homeowners to find a solution and avoid escalation when possible. It is not practice to trespass and enter a property, and photos are proof that a violation was not closed and completed as tenant stated they would resolve issue prior to the interaction. Per the board request, this matter has been turned over to legal counsel to avoid any further discussion with the tenant of the property.
Customer Answer
Date: 11/07/2024

Complaint: 22439266

I am rejecting this response because: it does not address the complaint nor has a member of management reached out about the complaint it is not for a alleged violation but for the employee actions, and harassing, offensive derogatory remarks and threats made to me and my wife and the threat to have me trespassed from my own home made by the employee, Management has failed to address the complaint or reach out regarding the actions of there employee, which violated my right to peaceful possession of my home, the incident is on video audio/video recording, and its my belief based upon other violations in the neighborhood that I am a target of discriminatory behavior, and by the failure of Managment to address a complaint or respond to a complaint of there employees actions to me and my wife the claim of alleged violation and amount accrued after the filing of this complaint in retaliation to the complaint made with bbb and reviews, the company response basically states that they fill not enforce enforce or follow proper management protocol regarding un ethical behavior and threats made by there employee because they found a alleged violation of for parking, this complaint was not for a violation nor does this response follow proper protocol and is a threat to take legal action regarding a honest and truthful review and complaint for a employee actions against a resident, to further address a letter was sent and dated after this complaint was filed with bbb address a recommendation for a fine of $800 with a hoa meeting date of November 19th where it can be addressed by myself on this date before the fine can be assessed regardless of me filing a complaint prior to the issuance of the proposed fine Artemis still has to comply with Florida law and procedures in assessing and issuing a fine I have not heard from legal counsel that Artemis alleges they retained, nor is this proper procedure and a mere threat in retaliation to the above complaint regarding threats made by there employee on private property.

Sincerely,

Nick
Initial Complaint
Date:10/16/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In the past year, I have made timely HOA due payments and this company has repeatedly claimed that the payments have not been received. That the checks, 4 in total are "lost". The checks have been mailed to the address provided in the coupon payment book, clearly have the account number written in the memo section and have been accompanied by the payment coupon.The company has provided an address where payments are to be mailed but yet states that they have "no control" over the "lock box" at "a bank" or "when payments are posted". The address is P.O. **********************************. It's unconscionable that a company would set up a "lock box" for payments at a banking institution that they have no control over or idea of when payments will be posted when this directly affects the consumer. Likewise, it's unconscionable that a banking institution would be this irresponsible. I believe the banking institution is *************************. It appears it is set up to purposely cause delays, thereby charging the consumer late fees and interest. This is unethical. It costs $30 per check to put a stop payment on them. I should not have to bear the additional costs to pay stop payment fees or online payment fees because of the company's unprofessionalism or bad business practices.
Business Response
Date: 10/16/2024
Hello. Thank you for reaching out and we apologize for the inconvenience that you are experiencing. To better assist you, please provide your community and home address so that we may further research the issue with payments. We would be happy to assist in setting up auto payments or billing on our website or app to ensure payments are processed if this is an option for you. Please respond or email your community and address to ********************************* so that we have more background to assist. Thank you.
Customer Answer
Date: 10/17/2024

Complaint: 22429542

I am rejecting this response because:
Consumer
Most Recent Message
Date Sent: 10/17/2024 6:54:56 AM
The assistance I need is for them to find the checks that have been mailed and process them NOT to set up another form for them to receive additional money. Especially one that has a fee attached to it. Research has revealed that this is a way too common business practice for this company
The community is **************** - **********************. They are very familiar with me since I continuously email them about the same issue.

Sincerely,

***** ********
Business Response
Date: 10/17/2024
Thank you. We will reach out to them for more details.
Customer Answer
Date: 10/28/2024
This has not been resolved. The company has not reached out to me.
Customer Answer
Date: 10/29/2024

Complaint: 22429542

I am rejecting this response because:
Consumer
Most Recent Message
Date Sent: 10/28/2024 6:01:02 AM
This has not been resolved. The company has not reached out to me.

Sincerely,

***** ********
Business Response
Date: 11/14/2024
Good afternoon. Checks received at the lock box are processed and placed into the homeowner accounts.
There are many options for payments including payment to an on-line portal and payment from your personal bank. If a check payment sent to the lock box is your preferred method, we recommend sending the payment sooner so that it is received timely as mail can be take longer and reach the lock box after the due date.
If you would like assistance with other payment options, please reach out to **************** at ************ or ********************************************************************.

Customer Answer
Date: 11/14/2024

Complaint: 22429542

I am rejecting this response because:
This does not resolve the issue. We are in November and they have yet to post payments that were mailed in January and March 2024. Almost a year delay is not acceptable.
I need the issue resolved. They are avoiding providing an actual response and resolving the issue.

Sincerely,

***** ********
Business Response
Date: 11/25/2024
All payments are up to date and there is a credit on the homeowner account. The lock box received the March payment on the 12th of the month. **** takes 7-10 business days to mail letters so if payments are sent later than the 15th of the month they may be received after the due date resulting in a late fee. Additional payment options were given to homeowner including setting up payment through bank or auto pay with portal. To speak to an Accounting manager for further clarification, please reach out to ******************.
Initial Complaint
Date:09/16/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
august and September HOA they are charging me late fees because they lost my checks in their system. when I showed that I had sent the checks 2 weeks in advance they basically toll me if I wanted a guarantee they would get my HOA maintenance to **** it up and pay the service charge to do their bank transfer. The late fees are$25 one of those fees is called a admin reminder fee when asked what that was they said they send out letters to remind me. I never got a letter even though they charged me for it. What can be done when I do reach someone by phone they are rude to me and told to bad thats the way it is! The only person that is helpful is *************************** but so far ****** and ***** have not basically told me pound sand. and pay the late charges and service charges. Is that even legal???
Business Response
Date: 09/17/2024
Hello. Thank you for reaching out so that we may assist with your concerns. We have spoken to the parties involved to find clarification on the issue. ****** stated that a waiver was granted to remove the late fees from your account. She also recommended setting up auto pay or using the portal for faster payments if possible. Please reach out to our **************** if you need assistance setting this process up or if you have any other concerns. ******************************************. Thank you
Customer Answer
Date: 09/17/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************

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Artemis Lifestyle Services, Inc. is BBB Accredited.