Property Management
Artemis Lifestyle Services, Inc.Complaints
This profile includes complaints for Artemis Lifestyle Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 27 total complaints in the last 3 years.
- 12 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/02/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Artemis lifestyle has fined me $1,000.00 for some weeds in a small island with mulch. I spoke with ******* de la **** about trying to get this issue resolved but she said nothing could be done about fine, even after I fixed the problem. I take care of my lawn and have been awarded 2nd best lawn in my subdivision. I currently do not have a record for weeds in the island bed. I think it is unfair since I am always on top of my yard appearance.Business Response
Date: 08/28/2024
Good morning. The fining committee has issued the fine and the management company has no way to resolve the complaint. This issue must be resolved with the Board of Directors and the fining committee voted upon within the community.Initial Complaint
Date:06/07/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Here is a rewritten version of your message in a more formal and polished tone:"Today, I visited the office with my family and was disappointed to encounter *******'s disrespectful and dismissive behavior. Despite our efforts to resolve the issue amicably, she refused to assist us, displaying a negative attitude and rolling her eyes when I presented documentation supporting my case. As a resident who pays considerable fees, I expect a higher level of service and respect. Unfortunately, this experience is not isolated, as we have consistently faced unnecessary charges and neglect of community issues. I will pursue this matter further to ensure that our concerns are addressed and that we receive the service we deserve.Try to charge me for service and items that I never received and because the cards that were provided to me are no longer working.Business Response
Date: 06/14/2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the negative experience you encountered during your recent visit to Artemis Lifestyles.
Please know that your satisfaction is our top priority, and we are genuinely sorry to hear that we fell short of meeting your expectations. We deeply regret any inconvenience or frustration this may have caused you.
To better understand and address your concerns, we would greatly appreciate the opportunity to discuss your experience in more detail. Our goal is to learn from this situation and make the necessary improvements to ensure that all our customers receive the high-quality service they deserve.
Please feel free to contact me directly at ********************************** so that I may gain more insight about your experience and how we may assist. We value your feedback and are committed to taking the necessary steps to regain your trust and confidence in our business.
Once again, we apologize for any inconvenience you experienced, and we hope to have the opportunity to make things right for you.
Thank you for your understanding and patienceInitial Complaint
Date:02/09/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have entered the details below about what the *** has been doing over the last 4-5 years.Business Response
Date: 02/23/2024
Hi ********,
Thank you for brining your concerns to our attention. We take these concerns very seriously and want to do what we can to answer your questions. As the management company for ************ ***************************** Artemis Lifestyles works on behalf of the ***** of ********** In this case, the ***** of ********* is comprised of members from the Developer for your association. Although Artemis helps assists in creating the budget, the ***** of ********* are responsible for approving the budget.
You said that the association filed as a not for profit. And you are correct. ************ *********************** **** is a ******* Not For Profit Corporation. As far as amenities go, we believe the Developer is planning to add these to your community. The amenities have been added to the budget for this reason. In April, we will be sharing the Year-End financials for your association, where you can see a full report of what your assessments are applied to. If you would like additional information before then, we encourage you to reach out to your Community Association Manager, ***********************, at ********************************.
Thank you!
Initial Complaint
Date:01/24/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've been overcharged and sent to collection for fees I do not owe. Artemis Lifestyle Services Conduct their business in ********* *******, I have several complaints against this company:- They don't follow up with customers -They raised their fees without proper communication with members -They don't keep good records, because I've been overcharged for something I've already paid - It's almost impossible to get in touch with any of them. - they charge Very High HOA Fees and they can't justify the services provided for the high HOA fees. - The collection office has confirmed that my account was sent to them in error, but the Artemis still refuse to clear my account. PLEASE HELP.Business Response
Date: 01/25/2024
Good morning,
Thank you for your feedback. We're always striving to offer the best possible service, and your feedback is valuable to us.
Currently, at ******** collections are handled by the association attorney. Emails and banners are posted on the association portal regarding any changes. *************** attorney is *********************** he can be reached out via email **************************.
Kind regards,
Artemis Lifestyles
Initial Complaint
Date:01/17/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Artemis is due to change over our neighborhood to HOA soon and we are afraid our rate will go up because the ground haven't been taken care of by Artemis. If so, please cam you solve this issue before HOA takes over. Thank you.Business Response
Date: 02/09/2024
Hello *****,
Thank you for bringing this to our attention. We are working with your Community Manager and the vendors of your community to ensure the ***************** grounds are taken care of. Please reach out to us at ****************************************** if you have any ***************** concerns. We would be happy to help.
Thank you,
Artemis Lifestyles
Initial Complaint
Date:12/17/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I sent my HOA fee of $595 to Artemis Lifestyles for December 2023 by check the week of 11/20/23. They delay processing it, and change a late fee of $25 on 12/11/23 and an administrative fee of $10 on 112/12/23. They also did this for November 2023, I sent the check before 11/1/23, they processed it on 11/28/23. They charged me interest, an administrative fee and a late fee.I should not have to pay late fees because they delay processing my HOA check.Business Response
Date: 12/17/2023
Hello. We apologize for the inconvenience that you experienced. We have emailed you directly as we need more information to assist you. Please contact us at ****************************************** so that we may better assist you. Thank youInitial Complaint
Date:11/08/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
1. The manager for my community has been completely unreachable since I moved in (over a year). The secretary I finally reached after several attempts along every conceivable avenue apologized and was at least helpful in giving me general advice (understandable she wouldn't know community specifics). If the manager isn't reachable for a year, there effectively is no manager so what are we paying for?
2. The completion of the swimming pool in the community has been promised for months if not years and is still not ready. What are we paying our dues for? The "it's the contractor" excuse only works for the first few missed promised deadlines. If it's still the contractor after all this time, you hired a horrible contractor and are ultimately responsible for that decision. Take some semblance of responsibility.
3. I repeatedly received "final notice before collection" letters in my email on HOA dues as the FIRST notification that anything is due. This despite having both email and text settings to get notifications of payments and all contact details being correct. (I never get any notifications) Then I get charged fees and fees and fees and that on top of interest at 18%. I'm not a delinquent hoodlum seeking to avoid debt, I'm your resident and should be treated better than this. Had I received any notification (I've raised with this business in the past that I'm not receiving notifications), I'd pay - as I promptly do each time after the lovely threatening letters which, again, are my FIRST notice that anything is due.
I'd like to request an explanation as to why the manager is permanently impossible to reach (and would suggest that it would be great for the business to hire an employee that does their job at least adequately), an explanation on the massive delays with the pool beyond "the contractor is at fault, not us", and a fix to the notification system.Business Response
Date: 11/24/2023
Thank you for taking the time to write your compliant. We take our comments very seriously. Our goal at Artemis Lifestyles is to Deliver innovative, excellent, and efficient management services to community associations throughout Florida. Together we can address the concerns community wide and find an effective plan to fix and resolve these issues promptly. We ask that you submit an e-mail to [email protected] with your community name, so that we may promptly address your concerns.
Please do not hesitate to reach out directly to our Customer Experience Team at ************ or email us at [email protected] for any questions, comments and concerns.Initial Complaint
Date:09/27/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Artemis doesn’t keep the storm drains (which are located on the streets of our neighborhood) clean, cleared and opened. The result is storm water getting backed up and into our courtyards. I reached out to Tim with Artemis on Sept 21 and he was quick to blame the property owners. It’s ruining the integrity of our neighborhood and our homes, putting us all at flood risk. The storm drains are shared between the residents and the neighborhood. We cannot be held responsible for storm drains not on our respective property lines.Business Response
Date: 12/18/2023
Hello, and thank you for your honest review. Our goal at Artemis Lifestyles is to deliver innovative, excellent, and efficient management services to community associations throughout Florida, and we hope to resolve your concerns.
Please do not hesitate to reach out directly to our Customer Experience Team with your ********************** name and address at ****************************************** or call ************ so we can better assist you. We will need to research the issue and find the correct Board and district to gain a better understanding. Thank you.Initial Complaint
Date:03/23/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Feb 28th I made an HOA pmt of $166.00 to Artemis Lifestyles via my banks bill pay. The estimated arrival date was March 7th as Artemis requires a manual check. Artemis claims they did not receive the check until March 15th and assessed a $25 late fee and $10 late pmt stmt mailing fee. They told me to start sending my payments earlier yet they will only allow pmts to go to their po box so you cannot send them certified or obtain a signed signature.
I also paid them twice in December by mistake and asked for a refund. I was told no by Artemis and Michael that it would cover January's HOA fee. Dec 29th they had a meeting and increased the HOA fee. My husband passed Dec 27th and needless to say if they sent something January I was occupied with a funeral and important matters. I received an assessment in February advising I didn't pay enough in January! I did not look online to see any changes as they already told me the pmt for January was satisfied!!!!Business Response
Date: 04/27/2023
Hello* ****. Thank you for reaching out to us.
After looking into this situation, we understand that you
have been in contact with your Community Association Manager regarding the late
fees on your account.
Late fees were waived for both January and February of 2023,
allowing homeowners enough time to update their recurring assessment amounts.
However, in March 2023, late fees resumed for ***** **** ****** homeowners. Interest
was not waived.
On Jan. 1, 2023, an
assessment of $166.85 was posted to your account. Due to a $130.51 credit
on your account, the balance was $36.34. This incurred interest of $0.53
on Jan. 31, 2023, bringing your account balance to $36.87.
On Feb. 1, 2023, an
assessment of $166.85 was posted to your account, bringing your account
balance to $203.72.
On Feb. 8, 2023, a
payment of $166.00 brought your balance to $37.72.
On Feb. 22, 2023, a
bulletin was sent to the ***** **** Membership through the portal,
notifying residents that late fees would resume in March 2023.
On Mar. 1, 2023, an
assessment of $166.85 was posted to your account, bringing your account
balance to $204.57. Due to a payment not being made before Mar. 11, a late
fee of $25 was posted on Mar. 11 and an admin fee of $10 was posted on
Mar. 13.
On Mar. 13, 2023, a
Notice of Late Assessment was sent to your mailing address.
Currently, the Association is not willing to waive the late
fees for March to comply with the Association Collection Policy.
If you have any further questions, please reach out to
Community Manager Michael H***** at ******************************
Thank you,
Artemis Lifestyle ServicesInitial Complaint
Date:03/08/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I been living at ******** **** for a year now. I pay association monthly, I was paying 208.95, but this month they raised it to 238.95. My problem is that in January I got an email where the association tells us that they were reaching out to us, to let us know that the late fees were incorrectly posted for Jan 2023 assessment. They said that all late fees that were charged were removed on Jan 26 I was charged 43.65, and they didn't credit my account.. On Feb 6, 2023 I paid my new fees which was 238.95 monthly, plus they withdraw on Feb 6, 2023 another payment of 208.95. I called them like three times and they would lie telling me they would get back to me and wouldn't get back to me. One evening my third time I called around 4:30 pm , and the lady told me that for the month of March I would paid the difference which was $30.00 dollars, so I said ok, but on March the 6th they pulled out another 208.95.. This company needs to send us our money which they are withdrawing nonstop. I have everything that I'm saying written in paper if you need the prove let me know. This month they have to refund 178.95 from the 208.95 they withdrew this month cause I had to paid only $30.00 dollars difference. They also have to return my 43.65 withdraw as a late fee, and then said it was posted incorrectly..Business Response
Date: 04/05/2023
Hey ******, We apologies for the inconvenience. Our Accounting team is looking into this, we will be sending a email to * ******************* * shortly so keep a eye out. Thank you for your patients.Customer Answer
Date: 04/05/2023
Complaint* ********
I am rejecting this response because:
There are things to look into yet. This month they charge me 208.95 again, when my bal was $60.00 and I paid. Artemis also owe me 43.65 according to them this money wasn’t supposed to be withdraw and on Jan 26, 2023 they withdraw it from my bank account. Thank you, Mrs. ******** It seems they are working with me.
Sincerely,
****** ********Business Response
Date: 04/26/2023
Good afternoon, ******.
Thank you for clarifying. Please note that Artemis Lifestyles will never withdraw money from owners' accounts. The only way money can be taken from your account is if you have set up recurring payments to the Association through the community portal or through your bank.
I noticed that you may have set up a recurring payment for the 2022 Assessment amount of $206 on your community portal (processing fees would bring this amount to $208.95). If you created this recurring payment through your community portal, you will need to log in to the portal to edit the recurring assessment amount to the 2023 Assessment amount of $236. This website gives step-by-step instructions on updating your recurring payment: ******************************************************************************-Payments. If you need additional support, please contact us at 407-705-2190.
Thank you,
Artemis Lifestyle Services
Artemis Lifestyle Services, Inc. is BBB Accredited.
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