Complaints

This profile includes complaints for Artemis Lifestyle Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Artemis Lifestyle Services, Inc. has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Artemis Lifestyle Services, Inc.

  1631 E Vine St Ste 300 Kissimmee, FL 34744-3710

  
• 

  Artemis Lifestyle Services, Inc.

  8390 Champions Gate Blvd Suite 304 Champions Gate, FL 33896-8310

  
• 

  Artemis Lifestyle Services, Inc.

  4085 US Highway 1 Ste 104 Rockledge, FL 32955-5307

  
• 

  Artemis Lifestyle Services, Inc.

  1329 Bedford Dr Ste 2 Melbourne, FL 32940-1988

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent a money order to pay HOA fees Artemis did not recieve the money order, I never received correspondence from Artemis stating they have not received it, the only correspondance I just got was intent to lein email, I paid the $175 on the app, I am asking they waive the $145 in fees they charged. They have been unwilling to do so.

  

  Business Response

  Date: 12/21/2022

  Contact Name and Title: *************************
  Contact Phone: **********
  Contact Email: ********************************************************
  Good afternoon, **********,
  I apologize for any delay in response. Upon reviewing your account, I show a reminder of late assessment was issued and sent to address on File. Which is the same as your property address. I have attached a copy of the notice. The notice was issued and mailed on 8/16/2022. After that notice 60 days was given with no additional fees besides interest and on 10/19/2022 an Intent to Lien was filed and placed on the property as no payment had been received.
  
  I apologize that we did not receive original mailed payment in July. If you wish to dispute the charges applied to your account, you can send a written request to me, and I can forward to the ***** of ********* for Reviewal, we are Artemis do not have the ability to wave and or remove fees without board approval.
  
  Please do not hesitate to reach out me directly as my signature will be attached and I will be happy to assist to the best of my ability.
  
  Thank you
  Have a Wonderful Day!
  See Attachment/File: Notice of Late Assessment.pdf

  Customer Answer

  Date: 12/22/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I have proof I was assessed a 125 collection fee. I asked ******* to waive and she said board of directors rejected the waiving of fees, I have since paid the $175 but dispute the remaining fees.

  

  Business Response

  Date: 12/28/2022

  Hello **********,
  
  Thank you for your response. I apologize for any frustration and having have your request denied, Artemis Lifestyles job as a management company is to help the ***** of ********* to manage the association the best way possible and in compliance with Florida Statutes and the Governing Documents for the association. We do not have the ability to remove or wave fess without ***** Permission as it is a hard cost for the association.
  
  If you wish to speak to a collection agent and have your account reviewed further, please send a request to ************************************************************** and we will do out best to assist you.
  
  Thank you
  Have a Wonderful Day!
  

  Customer Answer

  Date: 01/05/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  This is not a hard cost it says collection fee $125 please explain what cost $125? I didn't receive the letter you said was sent certified but a certified letter cost $125?

  

  Business Response

  Date: 01/31/2023

  Good Afternoon,
  
  It appears this homeowner is more than well aware of when his assessments are due, and that he will receive fees if not paid in time.  This homeowner requested fees to be removed from his account in October 2021, March 2022, and now at the end of 2022.  These have all been from non-payment or late payment of assessments. The homeowner was informed at his request in October 2021 that the ***** would waive the fees as a one-time courtesy but would be unwilling to waive fees in the future if this happened again. We have reached out to this homeowner countless times, and he does not like the response he is receiving from the ***** of **************************** You, 

  Artemis Lifestyles

  Customer Answer

  Date: 02/01/2023

  I have never had a conversation with the company, and how odd I received the certified mail sent in October last week, I have proof I just received it. This company also fails to follow ******* law and they refuse to provide proof of expenses, they steal from homeowners and want to take no accountability 
  

• Initial Complaint

  Date:10/24/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Submitted a request to install a fence on 9/1/2022. Apparently, the committee only meets once a month. They have not sent us the appropriate communications to fix small insignificant issues but as soon as we have found out, we have immediately submitted all additional necessary paperwork. We even went in person to submit all documents. To this day, no one has contacted us regarding the status of our request. No one answers emails or phone calls. It is impossible to get in touch with them and meanwhile, we're still waiting. All of our neighbors are waiting as well. Only one neighbor, whose family member works for the company, has been able to get his fence installed. The rest of us are waiting (impatiently at this point) for any news or resolutions.

  

  Business Response

  Date: 12/01/2022

  Contact Name and Title: *************************
  Contact Phone: ********************
  Contact Email: ********************************************************
  Hello ******************.
  
  We at Artemis would like to apologize for how long you need to wait for a response to be given. On The status of your application, I show it has been approved as of 10/25/2022. This is wonderful news; however, I do not want to ignore the process and or steps you went through to get your application reviewed.
  
  The standard process is 30 days from the time of submission for the board to review and issue a response. We apologize that during the first *********************************************************** incomplete application and when you tried to reach out again over the next 30 days you felt you could not get an official answer on the status of your application.
  
  We at Artemis Lifestyles are always improving and better our ARB Approval Process and our Customer Experience Team to be able to manage and resolve the issues ASAP and will continue to strive for the excellence you and our communities expect.
  
  If you wish to speak and address your concerns in a more detailed manner, please respond to this message, contact me at my direct information provided and or we can connect directly by sending an email to **************************************************************
  
  Thank you
  Have a Wonderful Day!
  

• Initial Complaint

  Date:10/07/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved to the LakePine HOA community and I was told that the committee meets every 3rd Thursday of the month. I submitted a request for approval on 9/1 and 9/7. The committee has met and to date I have not received a response on the status of my request. I have called the Community Manager several times and he has never returned my calls. My only communication with her is through email and she is not providing me with any information I dont already know.
  Request on 9/1 - Gutters - the foundation is being eroded away and Lennar has come to repair it 2 times and will need to come back if I ever get gutters
  Request on 9/7 -Lanai & Lanai expansion. - My neighbors are walking their dogs in the backyard and the dogs are getting into fights making it unsafe for my daughter to go outside to play with her pets.
  When we purchased the home the sales rep Phil Guadalupe stated that we could make updates such as gutters and enclosures before the HOA takes over. The neigbors around me who have closed on homes after me have made those updates without fear of retribution.
  

  

  Business Response

  Date: 01/06/2023

  Business Response /* (1000, 5, 2022/10/12) */
  Good afternoon, *************, your Community Manager Jessica R**** is aware and will be reaching out to you to get this issue taken care of. For any further Issues, questions, or concerns you can take them up with your community manager. You can also reach out to our customer service team at [email protected] or give OUR TEAM A CALL AT 4077052190. Thank you
  
  
  Consumer Response /* (2000, 7, 2022/10/12) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  
  
  Consumer Response /* (3000, 11, 2022/11/01) */
  On 9/08 - I submitted a request to screen my lanai
  On 9/21 - I resubmitted a new request to extend and screen my lanai.
  It appears that they joined it both into 1 request and the response I received denying my request was regarding color...however the request I submitted on 9/21 included a picture and the invoice stated that the color is bronze.
  I asked for more clarification from Jessica R**** and got no response. Her last communication on 10/12 was that it was being resubmitted.
  
  >
  Screen Enclosure - MORE INFORMATION NEEDED - Attached, I have provided a copy of the application that was submitted for the screen enclosure. The application must be complete to identify the colors and details of the work that will be completed. Based on the photos presented, it appears that you wish to install a white screen enclosure, however, per the ARB guidelines, screen framework should be black or bronze aluminum and screen must be charcoal in color. Please update the application and resubmit for boards review and consideration.
  
  I requested an update this week via phone calls and emails and got no response. I have placed a deposit and I am awaiting approval which I should have already received as I submitted the correct information on 9/21.
  If there is further information required I have not received any communication on this.
  
  
  Business Response /* (4000, 17, 2022/12/01) */
  Hello Ms. *******.
  
  We at Artemis would like to apologize for how long you need to wait for a response to be given. On The status of your application, I show they have been approved as of 10/12/2022. This was for the Fence and Gutters applications you sent at the beginning of September.
  
  Regarding you for Screen Enclosure Request that was sent on 11/3/2022 I show it was marked as incomplete and we are requesting a property survey before an approval and rejection and be decided.
  
  The standard process is 30 days from the time of submission for the board to review and issue a response. We apologize that during the first 30 days, a response was not given sooner. If you can please email me directly a copy of your property survey to [email protected] and I will send to the Manager for the ARB Department and get the application pushed through for approval.
  
  We apologize again for the prior issues and will continue to strive and deliver you excellence.
  
  Thank you
  Have a Wonderful Day!
  
  
  Consumer Response /* (4200, 19, 2022/12/05) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  When I submitted the request on 11/3 this was done after the request dated 9/7 I was told that all I had to do was submit a new ARC form indicating the color of the screen enclosure (which I have documented in an email) and it will be approved immediately. Another month has passed and you waited exactly 30 days to respond to me.
  I have proof that there are people in this community that have a family member that is on the ARC committee and their requests get approved in 2 days.
  My issue is not that my request is being denied is that the original request came in on 9/7 and we are 3 months in and I still cant get it approved.
  I already have a permit from the city. This is starting to look like a targeted attempt to delay my request.
  I will continue to submit the information you request as you continue to move to goal post further away from me.
  As a business it would be great for you to sign your name to any communication. Put it is apparent that you dont want me to know who I am speaking with now.
  My name is Mrs ******.
  
  
  Business Response /* (4000, 23, 2022/12/08) */
  Hello,
  
  My Name is Corey D******, I work in our web department and have recently taken over responding and addressing our BBB Customer Complaints. I will provide contact information at the bottom of my response.
  
  I apologize on the time and response given exactly 30 days from the original request. My goal moving forward is to issues responses quickly and accurately. I have spoken to the ARB Director and the community manager to move forward with your request to finalize approval on your application and issue an approval letter. This way you can complete your housing alterations.
  
  As for the length of time to get an incomplete letter, we are Artemis would like to apologize and utilizing our new system and team in place these issues will no longer be a problem. The new policy is to have all applications reviewed by our team within 48 hours, and if incomplete a letter is generated then. If no letter is needed, then the board still has 30 days from the date of submission to review and finalize the application.
  
  I will continue to monitor the situation and reach out directly by the contact information located on your account.
  
  Thank you
  Have a Wonderful Day!
  
  Corey D******
  
  Community/Web Specialist
  
  Artemis Lifestyle Services, Inc.
  Office: 407-705-2190 x443
  ******************************
  
  1631 E. Vine St., Suite 300
  Kissimmee, FL 34744
  
  
  Consumer Response /* (4200, 25, 2022/12/09) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Thank you Corey for providing your contact information. I would decline from closing the case until the issue is addressed as the last time I put my faith in Artemis that it would be resolved we are 3 months in this is ongoing.
  We were also told that we had a new Community Manager Nancy and yesterday my neighbor mentioned that Nancy is no longer in that position. Please advise.

• Initial Complaint

  Date:09/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Artemis Lifestyle Services has continuously made persistent attempts to turn fee collection from homeowners like me into an easy way to make big money at the homeowners' expense. They have done the following: 1) Filed two liens on my property simply because of one or two alleged missed payments 2) Charged $900 for "other charges" in my bill without specifying what those charges are 3) Refused to send notifications by email, causing me to miss important deadlines as I am currently abroad 4) Received my check on August 2 but deliberately waited until August 22 to cash it, five days after they sent me a letter of intent to put a lien on my property Artemis Lifestyle has done nothing to resolve these issues and remains unresponsive to my agent's calls and emails. The disputed amount is $1125. I request that a serious investigation be conducted into this business's unethical and fraudulent practices. I also want a refund. In the meantime, I will file a lawsuit with ****, The *************************************************** of *******.

  

  Business Response

  Date: 11/01/2022

  Hello Zong-***********
  
  I was told when you sent this over, your account was with the attorney, which those fees have nothing to do with us and we know nothing about them.
  
  Our ********************** Lead ****************, remove 2 fees from your account, so you now have a credit on his account of $78.84.
  
  Now as long as you make your payments on time going forward, you will not receive any late fees or interest. Those are only charged if payment is not received in full on time.
  
  Assessments are due on the first of each quarter. (January, April, July, and October) For any further questions feel free to reach out to ***** her email is ******************************************************.
  
  Thank you have a great day!!

  Customer Answer

  Date: 11/02/2022

  
  ---------- Forwarded message ---------
  From: Cai, Zong-Qi <******************>
  Date: Tue, Nov 1, 2022 at 11:07 PM
  Subject: RE: BBB Complaint Case# ******** (Ref#***-90640326-********-20-1100)
  To: Better Business Bureau <*****************************************>
  
  
  Dear Sir/Madame:
  
  ************** is my response:
  
  
  
  I do NOT accept this response. They know they are in the wrong and therefore avoided addressing my strong objections to their persistent deceptive and coercive business practices. They thought that removing charges will take care of this. No! No! Please keep my complaints on file so that other people would know what kind of company it is. I reserve my right to bring this matter to The ************************************************** of *******.
  
  
  
  Please post the above response and then close the case. But my two postings should be kept permanently.
  
  
  
  Thanks,
  
  Zong-***********

  

  Business Response

  Date: 12/14/2022

  From: *************************** <*******************************************************>
  Sent: Wednesday, December 14, 2022 9:37 AM
  To: *************** <************************************>
  Subject: RE: BBB Accreditation-Artemis Lifestyle Services *** case 90321956
  Importance: High
  
  
  
  Good Morning,
  
  As for response, Homeowner did not agree to the original response provided and wished to leave his responses and close the case. His account was with the Attorney for Non-Payment and has since resolved his account and a credit has been applied for 235 which resulted in a credit for ***** after most recent payment in October.

  Customer Answer

  Date: 12/16/2022

  
  ---------- Forwarded message ---------
  From: Cai, Zong-Qi <******************>
  Date: Wed, Dec 14, 2022 at 8:09 PM
  Subject: RE: BBB Complaint Case# ******** (Ref#***-90640326-********-34-4100)
  To: Better Business Bureau <*****************************************>
  
  
  Dear BBB representative,
  
  
  
  Thank you for forwarding the response to me. Please add this response to the BBB site and keep it permanently.
  
  
  
  The response from Artemis Lifestyle Services only forced me again to report their most recent threat to me. In addition to all the transgressions listed in my earlier comments and despite their crediting of the wrong charges to my account, I now have new evidence of their horrible mismanagement.
  
  
  
  About two weeks ago, I received yet another harassing letter with practical the same egregious charge and the same malicious threat. So I asked my property manage to contact this firm. The answer is that they did not know what happened but offered no apology.
  
  
  
  It is beyond my belief that they could not or did not even bother to fix a nagging problem that causes a client to expose their malpractices in public. It underscores how badly this company is managed and how arrogantly indifferent to clients' complaints and concerns. The only thing it is good at is to issue harassing letters and levying exorbitant fees.
  
  
  
  I should bring it to public attention to the fact the person the company designates to respond on its behalf cannot even write readable English. Just read the response and see all the terrible grammatical mistakes in a short response.
  
  
  
  Having aired my grievances, I am bracing myself for their possible retaliations against my property. But with all my fully justified complaints on public record, I hope that they would contemplate the consequences, legal or otherwise, of such an action should they plan to do so.
  
  Property Owner