Reviews

This profile includes reviews for Del-Air Heating, Air Conditioning, Plumbing And Electrical's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Del-Air Heating, Air Conditioning, Plumbing And Electrical has 12 locations, listed below.

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  Del-Air Heating, Air Conditioning, Plumbing And Electrical

  1000 Business Center Dr Lake Mary, FL 32746-5585

  
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  Del-Air Heating, Air Conditioning, Plumbing And Electrical

  11255 Distribution Ave E Ste 1 Jacksonville, FL 32256-2775

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  Del-Air Heating, Air Conditioning, Plumbing And Electrical

  950 Bell Rd Sarasota, FL 34240-9508

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  Del-Air Heating, Air Conditioning, Plumbing And Electrical

  503 Sunsport Ln Orlando, FL 32809

  
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  Del-Air Heating, Air Conditioning, Plumbing And Electrical

  301 Mango Tree Dr Edgewater, FL 32132-2003

  

Review Details

• Review fromSyed A

  Date: 03/18/2025

  1 star

  Syed A

  Date: 03/18/2025

  I got new ac 11/2022, coil was replaced under one year because it was defective, and now again coil is leaking. They sold me defective ac. Parts are covered under 5 year warranty but they are charging $400 for diagnosis plus labor fee. Very bad experience. I will never get any appliance from them anymore and will not recommend anyone because of my own personal experience.

  Del-Air Heating, Air Conditioning, Plumbing And Electrical

  Date: 03/20/2025

  Hi ****,
  My name is ********, and Im part of the Customer Success team at **********************. Im truly sorry to hear about the issues youve experienced with your AC unit and the frustration caused by the repeated coil failures and service charges. Thats certainly not the experience we want for our customers.
  I would like to look into this matter further and work toward a resolution. Please email me at ******************************** with your service address and any additional details so I can better assist you. I appreciate you bringing this to our attention and hope to make things right.
  Thank you,
  ********

• Review fromKAREN S

  Date: 03/17/2025

  5 stars

  KAREN S

  Date: 03/17/2025

  I bought my unit from Del Air and I have had excellent service from them over the past years.

  Del-Air Heating, Air Conditioning, Plumbing And Electrical

  Date: 03/20/2025

  Hi *****,
  Thank you so much for your kind words and for being a loyal Del-Air customer! Were thrilled to hear that youve had excellent service over the years. Your support means a lot to us, and we look forward to continuing to provide you with top-notch service for years to come.
  Thank you for sharing your experience!

• Review fromLewis M

  Date: 03/15/2025

  1 star

  Lewis M

  Date: 03/15/2025

  Recently Del-Air took over my HVAC service contract with Simpson. When my hot water heater was leaking water onto the floor I called Del-Air and they sent a plumber who advised a new water heater was required which he could do for $3,600. Recognizing this was exorbitant I called a plumber previously used and he quoted $2,100 but could not come until late tomorrow. I am handicapped, in mid-eighties with water running onto floor, I did not have the luxury of locating another plumber so I agreed to the price. After several calls to the Del-Air service department I finally got the manager who reluctantly agreed to a $650 reduction as I was already a service customer. I thought to share my experience so that others realize it may be very expensive to use Del-Air in emergency situations.

  Del-Air Heating, Air Conditioning, Plumbing And Electrical

  Date: 03/17/2025

  Dear Mr. ****************** you for bringing your concerns to our attention. We are truly sorry to hear about your experience with the hot water heater replacement and the associated costs. We completely understand how urgent and stressful it can be to deal with plumbing issues, especially in an emergency situation.
  First and foremost, we would like to apologize for any frustration caused by the initial price quote you received. We understand that $3,600 for the replacement of your hot water heater was not in line with your expectations. Our goal is always to provide fair and transparent pricing, and Im glad we were able to offer a $650 reduction to help address some of the cost concerns. However, we recognize that even with the discount, the price may still have felt high, especially in an urgent situation where you did not have the luxury of shopping around.
  We truly value the trust youve placed in Del-Air as your service provider, and I can assure you that we take pricing and customer satisfaction seriously. I will be reviewing this matter with the relevant teams to ensure that our pricing is competitive and clearly communicated to our customers, particularly in emergency situations.
  Again, we apologize for the inconvenience and for not meeting your expectations during this challenging time. If theres anything further we can do to assist you or if you have any other concerns, please dont hesitate to reach out directly. We are committed to improving your experience with Del-Air moving forward.
  Thank you for sharing your feedback, and we appreciate the opportunity to make things right.
  Sincerely,
  ******** ****
  **********************************************************

• Review fromKen M

  Date: 03/13/2025

  1 star

  Ken M

  Date: 03/13/2025

  So I had a new AC System installed and about 6 months in the blower motor failed. How does this happen with a new system is strange to me to be replacing a motor 6 months after new install. So I called for Warranty replacement and the tech arrives and finds the motor needs replaced but they have a 800 plus flat fee to replace it. That is rediculous. The only lower they did was 15 percent off of that so that came to around 600 something. This should not be the way you do business and you will not be getting mine in the future for any warranty work.

  Del-Air Heating, Air Conditioning, Plumbing And Electrical

  Date: 03/17/2025

  Dear Mr. **************** you for sharing your feedback, and Im truly sorry to hear about the issue with your blower motor so soon after your new AC system installation. I understand your frustration, especially with the unexpected cost associated with the warranty replacement.
  While the motor itself is covered under warranty, the flat fee for labor and parts is part of our standard process to ensure the replacement is done efficiently and professionally. However, I completely understand that this may have been unexpected, and we certainly dont want our customers to feel dissatisfied with the costs of warranty work.
  I am currently working with the relevant team to review your case and will collaborate with them to find a resolution that addresses your concerns. We value your feedback and want to make sure we provide a better experience moving forward.
  Please feel free to reach out directly if you have any questions or further concerns. We are committed to resolving this and ensuring your satisfaction.
  Sincerely,
  ******** ****
  ********************************************************** 
  

• Review fromKimberly U

  Date: 02/26/2025

  5 stars
  I am reviewing the plumbing services for unclogging multiple clogs in two sinks, one toilet, and one bathtub. In addition, the flushing of the water heater. The plumber was quite knowledgeable and explained everything that he did. I will call Del Air for plumbing services whenever I need plumbing services next.

• Review fromRalph S

  Date: 02/26/2025

  5 stars
  Comprehensive checkup of HVAC system by ********/technician who is knowledgeable and appears to be committed to getting the job done well. My first experience with Del Air, now taking over ARS accounts in this area. Overall, good experience and I will be using Del Air for all my future HVAC and plumbing needs. Will be recommending Del Air and ******** to my neighbors.

• Review fromFred C

  Date: 02/24/2025

  1 star

  Fred C

  Date: 02/24/2025

  We have the DEL-AIR Precise Comfort Maintenance Plan for our home in ********* **. On 12/20/24 they performed maintenance. In the description of work it says, Found system low on Refrigerant, performed leak search and was not able to find a leak. Will like senior tech to come out and perform leak search on system. I never heard back from Del-Air. So I called in February for them to send a Sr. ***** It was scheduled for 2/7/25 they called and could not make the timeslot and we had to reschedule for 2/14/25. *****, Tech arrived 2/14 around 10:30am. He told my daughter there is a service charge of $250. She said this was part of the 12/20 maintenance that was performed. He hesitantly said ok. Two hours later ***** and my daughter call me. ***** says he found the leak, copper tubing needs soldering and the cost is $2200 minus 15% off because we have the plan so $1870. I was shocked and bewildered and did not know what to do. Not repairing would lead to worse damage and higher cost. Del-air basically put me in a no win situation with their overcharging and price gouging. ***** not only got Del-Air the $250 service call they were trying to charge me but hundreds of dollars extra. Truly I tell you they took advantage of the customer. There were no parts involved. This was all labor. ***** was there 4 hours total, so 2 hours as part of the maintenance plan and 2 hours for the fix. So Del-Air charges $1100/hour. Really? How unfair and unrealistic is this? If Del-Air management wishes to credit back some of this ridiculous cost I will let you know. Not happy with them at all.

  Del-Air Heating, Air Conditioning, Plumbing And Electrical

  Date: 02/26/2025

  Hi ****,
  My name is ********, and Im part of the Customer Success team here at **********************. Ive located your file and I sincerely apologize for the frustration and confusion youve experienced with your recent service. After reading your review, I can understand why youre upset, and I truly regret that we fell short of your expectations, especially considering your trust in our maintenance plan.
  I want to make it right and resolve this issue for you. Ive already reached out to the team, and Ill personally ensure we investigate the situation thoroughly. Please email me directly at ******************************** so we can discuss the matter further, and either I or someone from my team will be in touch shortly to address your concerns and find a fair resolution.
  Thank you for bringing this to my attention. Im truly sorry for the inconvenience this has caused, and Ill do everything I can to get this sorted out for you.
  Best regards,
  Karoline
  Customer *********************start="1013" data-end="1016">Del-Air Heating, Air Conditioning, Plumbing, and Electrical

• Review fromEvelyn C

  Date: 02/21/2025

  5 stars

  Evelyn C

  Date: 02/21/2025

  Del Air technician arrived on time was very polite and professional. He did an excellent job servicing the ** unit

  Del-Air Heating, Air Conditioning, Plumbing And Electrical

  Date: 02/24/2025

  Hi ******, thank you for your kind review! Were so glad to hear that our technician arrived on time, was polite and professional, and did an excellent job servicing your AC unit. Your satisfaction is our priority, and we truly appreciate your feedback. If you ever need assistance in the future, dont hesitate to reach out!

• Review fromVince M

  Date: 02/19/2025

  1 star

  Vince M

  Date: 02/19/2025

  Buyer Beware. I chose Del Air because the previous home owners recommended them and they seemed to be a credible company. Our HVAC system was failing so we purchased a top-of-the-line Lennox heat pump system from Del Air. There was mold in our existing system, so we opted for a full replacement to include new air handler platform, new outdoor concrete pad, all permits and a $1,800 rebate from Lennox - which we were told to expect in the mail in 3-4 weeks. Problems began immediately - no supervision of the installation crew which did not seem to fully comprehend the scope of work. The outdoor compressor unit was installed on the existing concrete pad and the indoor (garage) air handler was installed on the old platform. When I questioned the crew, they ensured me the old concrete pad was better than what they would install and there was nothing wrong w/ the platform other than some coach ***** waste on the plywood. When I approached Del Air about consideration for work quoted, but not completed, I was offered a couple of boxes of air filters for the system. 4-weeks later, I called Del Air about the permits, ****** rebate and air filters. They immediately applied for the permits (yes, weeks after the work was completed) and finally registered the system w/ Del Air so that we might see the promised rebate in 3-4 weeks. Still no filters as a very modest compensation for work contracted, but not completed. Do not trust Del Air to deliver as promised (even in writing). Be prepared to supervise work and interact with office staff frequently to resolve outstanding work deficiencies. I will not choose Del Air for a new HVAC system going forward. Very frustrated and disappointed. ***** *. **************, **.

  Del-Air Heating, Air Conditioning, Plumbing And Electrical

  Date: 02/24/2025

  Hi *****, my name is ********, and I work as part of the Customer Success team here at **********************. I sincerely apologize for the frustration youve experienced with your HVAC system installation and the lack of follow-through on several aspects of the job. This is certainly not the experience we want for our customers, and I understand your disappointment.
  I was able to locate a file under your name, and I want to personally ensure we resolve this to your satisfaction. Please email me directly at ******************************** so I can look into the issues youve raised and address the outstanding work. Either myself or someone from my internal team will be in contact with you to help get this resolved as quickly as possible. We value your business and your feedback, and I truly appreciate the opportunity to make this right.

  Vince M

  Date: 03/19/2025

  Del-air has taken action to address the concerns raised in my initial post. We have received appropriate consideration for the work quoted but not performed and the manager ensured the Lennox rebate and city permits were processed.

• Review fromCaesar G

  Date: 02/19/2025

  4 stars

  Caesar G

  Date: 02/19/2025

  Your technicians were great. It just took a while to get the part.

  Del-Air Heating, Air Conditioning, Plumbing And Electrical

  Date: 02/24/2025

  Hi ******, thank you so much for your feedback! Were glad to hear that our technicians provided great service, and we apologize for the delay in getting the necessary part. We understand how important it is to complete your service in a timely manner and appreciate your patience during the process. If you have any further questions or need assistance, please dont hesitate to reach out. Were here to help!