Air Conditioning Contractors
Del-Air Heating, Air Conditioning, Plumbing And ElectricalReviews
This profile includes reviews for Del-Air Heating, Air Conditioning, Plumbing And Electrical's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 247 Customer Reviews
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Review fromRoberta C
Date: 08/21/2024
5 starsRoberta C
Date: 08/21/2024
Very professional staff, and fast on responding last minute issues with ACDel-Air Heating, Air Conditioning, Plumbing And Electrical
Date: 08/23/2024
Hi *******,
Thank you for the great review! We're thrilled to hear that our staff was professional and quick to respond to your last-minute AC issues. Your satisfaction is our top priority, and we're glad we could assist you promptly. If you need anything else, we're always here to help!
Best regards,
The Del-Air TeamReview fromBen C
Date: 08/21/2024
5 starsBen C
Date: 08/21/2024
***************** came to service my AC . He was very thorough in explaining what he was going to do and took his time in performing the work . I would highly recommend that you request him for your AC needs !Del-Air Heating, Air Conditioning, Plumbing And Electrical
Date: 08/23/2024
Hi ***,
Thank you for your wonderful review! Were delighted to hear that ***************** provided thorough and clear explanations while servicing your AC. Its great to know that his attention to detail and dedication stood out to you. We appreciate your high recommendation and will make sure **** hears your kind words. If you need any further assistance, feel free to reach out!
Best regards,
The Del-Air TeamReview fromMark S
Date: 08/21/2024
5 starsMark S
Date: 08/21/2024
Highly recommend their prices are fair and they are honest, which is rare in todays worldDel-Air Heating, Air Conditioning, Plumbing And Electrical
Date: 08/23/2024
Hi ********,
Thank you for the fantastic review and your kind words! Were thrilled to hear that you found our prices fair and our service honest. Integrity and fairness are cornerstones of our business, and its wonderful to know that these values resonate with you. If you need any further assistance or have any more questions, were here to help!
Best regards,
The Del-Air TeamReview fromTracy S
Date: 08/20/2024
1 starTracy S
Date: 08/20/2024
I'm totally unhappy. My house is only two years old. Being a civil engineer in the **** for 20 years and a project manager for a commercial contracting company for more than 19 years, I understand a little about service, warranties, and how things work in buildings. Had no issues with unit. Felt it was time to have it serviced by company believed installed based on information received from builders and stickers all over unit. Called Del -Air, set up an annual service agreement. Tech serviced the unit; told me everything looked and was working as it was supposed to. Told me to keep changing my filters and running water through the drains like I'd been doing since I bought the house. Two weeks later we heard what sound like water splashing in the return air plenum, opened it up and water was everywhere. I called Del-Air to come back out to see what was going on and the tech that came out was unsure what happened, he only found that the unit had iced up. (usually only happens when unit are dirty) or expansion valves are bad. he checked mine and thought it was good. thawed the unit out and told me to start it back up after a while. Same problem with water. water has damaged the plenum and the platform the unit sets on is very wet. I called them out again. Tech comes out & checked everything, said it looked fine let it run again, didn't know why water was not running out of the drain. told me he thought the valve may be bad as well. I asked him to check the level the level of the unit and drain to see if the water was trying to run uphill, he told me he did not have a level. After I got him a level, he checked it & sure enough the unit had moved from the platform being wet so long. I was told he had to talk to office and get back to me. I had to call several times and was finally told they ordered a part that was under warranty. I had to pay $1k for labor and know must pay for water damage caused by faulty parts it took weeks to discover. Why??
UPDATE:
Del-Air finally returned to my home and made the repairs to my unit, the wet plenum box below the unit and the platform. I still am unhappy with what I had to go through to get the issue resolved, but it is taken care of after the BBB issued the review.
Del-Air Heating, Air Conditioning, Plumbing And Electrical
Date: 08/23/2024
Hi *****,
Im truly sorry to hear about the issues youve experienced with your AC unit and the service provided. My name is ********, and Im part of the Customer Success team at **********************. I want to express my sincere apologies for the frustration and inconvenience this situation has caused you.
I understand your background and expertise, and I regret that our service did not meet your expectations. Your feedback is invaluable, and Im committed to resolving this matter for you. Unfortunately, ** having trouble locating your file under the provided name, which is preventing me from addressing this issue directly.
Please email me at ******************************** with your contact information and any additional details. I want to ensure that we get this resolved and address any concerns you have regarding the service and the water damage.
Thank you for bringing this to our attention, and I look forward to working with you to resolve this issue.
Best regards,
********
Del-Air Customer Success TeamReview fromPam R
Date: 08/14/2024
1 starPam R
Date: 08/14/2024
Please find another company. I scheduled an appointment from 8-10:00am yesterday and no one showed up. After multiple calls someone finally at noon told me my appointment was put on hold. No courtesy call from Del air, I had to call them to find out they were not coming. Skip to day two now, I was told I would need to pay the invoice in advance that I was never provided. I advised I had no issue paying just tell me how. The invoice was finally sent it today afternoon and it states I'm paying for work that has been preformed. I called to make payment on the invoice so they would come do the work and no one knows how to take payment. You cannot make this stuff up. Such an unprofessional, poorly run company. If not for my AC units being under warranty with them I would call someone else. Horrible company to do business with. I asked both days to speak to supervisors and no calls me back. Too may hands in pot and no one is being supervised. No repercussions for employees providing bad customer service as no one will call you.Del-Air Heating, Air Conditioning, Plumbing And Electrical
Date: 08/19/2024
Dear Pam,
I’m truly sorry to hear about your recent experience with Del-Air. I apologize for the inconvenience and frustration you've faced. This is not the level of service we aim to provide, and I understand how disappointing this situation must be.
I am currently looking into the details of your case to address the issues you’ve mentioned. We should have communicated more clearly and handled the payment process more efficiently. Your feedback about the lack of follow-up and professionalism is concerning, and we will take steps to improve our processes and ensure better service in the future.
Please email me directly at [email protected] with any additional details or documentation so I can assist in resolving this matter promptly. I appreciate your patience and look forward to making this right for you.
Thank you for bringing this to our attention.
Best regards,
Karoline
Customer Success Team, Del-AirReview fromElizabeth V
Date: 08/08/2024
5 starsElizabeth V
Date: 08/08/2024
I have been very happy with my service from Del air. We had their air conditioner installed six years ago and I have a monthly maintenance contract so they come out every six months and check everything and they technicians are always friendly and knowledgeable and I have been very happy with that.Del-Air Heating, Air Conditioning, Plumbing And Electrical
Date: 08/12/2024
Hi *********,
Thank you so much for your positive review! Were thrilled to hear that youve been very happy with the service from Del-Air over the past six years. Its great to know that our technicians have consistently provided friendly and knowledgeable service during your maintenance visits.
We truly appreciate your continued trust in our team and are here to ensure your system remains in top condition. If you have any questions or need further assistance, please dont hesitate to reach out.
Thank you for choosing Del-Air!
Best regards,
The Del-Air TeamReview fromFayval D
Date: 08/07/2024
5 starsFayval D
Date: 08/07/2024
Technician was extremely friendly and explained everything that he did after completing the service. I would use this company again and recommend them highly for all your AC needs.Del-Air Heating, Air Conditioning, Plumbing And Electrical
Date: 08/12/2024
Hi ******,
Thank you for your wonderful review! Were delighted to hear that our technician was extremely friendly and took the time to explain everything thoroughly. Its great to know youre satisfied with our service and feel confident recommending us for AC needs.
We appreciate your support and look forward to serving you again in the future. If you have any further questions or need assistance, please dont hesitate to reach out.
Thank you for choosing Del-Air!
Best regards,
The Del-Air TeamReview fromAlbert M
Date: 08/07/2024
5 starsAlbert M
Date: 08/07/2024
Del-Air responded to my request for a/c repair service promptly. They were straightforward with their Diagnosis fee and the cost to repair my system after troubleshooting. I would definitely use them again.Del-Air Heating, Air Conditioning, Plumbing And Electrical
Date: 08/12/2024
Hi ******,
Thank you for taking the time to leave a review! Were glad to hear that our team responded promptly to your request and provided clear information about the diagnosis fee and repair costs. Its great to know you found our service straightforward and effective.
We appreciate your positive feedback and look forward to assisting you again in the future. If you have any further needs or questions, please dont hesitate to reach out.
Thank you for choosing Del-Air!
Best regards,
The Del-Air TeamReview fromKirk B
Date: 08/07/2024
5 starsKirk B
Date: 08/07/2024
Del-Air came out to work on my 17 year old A/C unit, but had quite a few issues. They were able to fix the problems but I also had them quote me an entire new system. After reviewing the quote and extended warranty we decided to have our system replaced. We decided to go with a modern high efficiency system. The installation was done within 24 hours without any issues. I would recommend Del-Air for A/C service and installation.Del-Air Heating, Air Conditioning, Plumbing And Electrical
Date: 08/12/2024
Hi ****,
Thank you for sharing your experience with us! Were pleased to hear that our team was able to address the issues with your 17-year-old A/C unit and provide a comprehensive quote for a new system. Its fantastic to know that you decided to go with a modern high-efficiency system and that the installation was completed smoothly within 24 hours.
We appreciate your recommendation and are grateful for the opportunity to serve you. If you have any further questions or need assistance in the future, please dont hesitate to reach out.
Thank you for choosing Del-Air!Review fromTracey T
Date: 08/06/2024
1 starA New Furnace was installed in our rental house in 2021 by a very reputable Company in **********, *******. The owner retired and sold his business to Del-Air. On 8-1-2024, the air conditioner was not working. We did not know if it was an issued that was still covered by warranty, so called Del-Air to inspect air conditioner. The service tech came out. He called and told us that the a/c drain line was clogged and that was why the a/c shut down. He quoted the price to unclog the drain and we paid him. I ask him at that time if he had the drain line unclogged. He told me he was working on it. An hour later I called the tenant to see if the a/c was back on and working. She said no. That the service tech told her husband that he had done the best he could do and left. I had to track down the service tech to see why he just left the job, did not complete the repair and never called us. He told me that he had gotten the line partially open, but told the tenant it might clog back up again. Then he told me that it was an old line and that it might be broken or have a kink in the line and that we needed to run a new line. I then called Del-Air and complained about the service tech and again ask why no one called us. She pulled up the service tech report and he said job was complete. I told office representative that my husband would be going over to the house from his busy work schedule and if he was able to unclog the drain then we should be refunded our money for a job that was not completed. From the time my husband arrived at the house it took him 15 minutes to unclog the drain line and get the a/c back on. My husband said the line was in good condition, no breakage or kinks. I called the office 3 days in a row and ask to speak with someone in charge to discuss this issue. They told me that someone would call me back within 24 hours. I am still waiting for the call! Service Techs are not reputable and will try to con you into repairs not needed.
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