We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Major Appliance Services

Cone Appliance Repair, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Services.

Complaints

Customer Complaints Summary

  • 60 total complaints in the last 3 years.
  • 14 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a new ******* refrigerator, and it was delivered 11/29/23. By December 15, we noticed the freezer was not as cold as it should be. A couple of days later we noticed a drastic decline in temperature, so we contacted *******. After trouble shooting, they created a service ticket through Cone Appliance. It is now January 2, and we have yet to receive service. We get these random text messages from the company, but they either have incorrect information or they say we will be contacted in 1-2 business days. We went through the holidays without a working refrigerator/freezer. Now we are getting ready to start back school, and we still do not have one. This means that I am limited when it comes to fixing my kids' lunches. I begged ******* to not use this company, but they just keep going back to them. They told me to call Cone Appliance and talk to someone. When called, a very rude person answers the phone and puts you on hold, and no one comes back to the line.

  • Initial Complaint

    Date:12/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My ******* stove/range went out on December 9th. Cone Appliance Repair is the service provider selected by ******* Warranty department to complete the repair. They initially scheduled for the December 14th, cancelled, rescheduled for the 18th. They came out and said they could not complete the job and rescheduled for the following day. The following day I received an email from ******* saying that my stove was repaired. Cone Appliance and Repair put in the notes that they changed out parts, made repairs, and oven was in working condition. THE CONE TECHNICIAN DID NOT TOUCH ANYTHING ON THE ***** AT ALL. Once they ****ed the ticket completed, the technician blocked my phone number so I was no longer able to reach out. The business will not answer any calls nor emails. I spent the entire day on the phone with *******, and we called relentlessly. Our call was answered once, but once they realized ******* was on the line, she hung up and no one ever answered again. This makes a bigger issue because *******s departments arent cohesive enough to understand that this company take the service jobs, do no complete any work, **** the service request as complete, and then block all contact with customer and ******* agents to explain what is going on. ******* then has to create a new ticket for the same service job, restarting the entire process. It is now the weekend of Christmas, and because of Cone Appliance and shady practices, my stove will not work before the holidays although request was put in for the 9th. Based off my research thru ******* Yelp and other review sites for Cone, over 95% of reviewers faced the same issue as I. I will work diligently to expose this company and for their contract to end with ******* so no one else will have to experience the nightmare I have with dealing with this company

  • Initial Complaint

    Date:12/15/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******* dryer is 3 months old. It broke and would not heat. Called *******. ******* scheduled an appt. after they called Cone Appliance. I had 2 different appointments (all within 2 weeks- not very fast mind you). First was a no show. 2nd time, *** came to fix and didn't bring both items. He brought a thermostat but not the ignitor. They had 2 weeks to get the parts in before the appointment and someone in house dropped the ball. *** replaced the thermostat and it worked for 2 hours and then it broke again. I called Cone Appliance again. AND AGAIN, NO ONE EVER CALLS BACK. I have called and left messages and texts. For a total of 63 times and NO ONE CALLS BACK. This business is a joke. DONT EVER USE THEM!!! They have 8 lines coming in and one girl answering the phones. What a poor set up for a small business and the owner takes no responsibility.

    Customer Answer

    Date: 01/08/2024

     
    Better Business Bureau:

    Yes I did receive a call back finally from the merchant. We can close the despute. 
    Thank you for your help.

    Sincerely,

    *************************

  • Initial Complaint

    Date:12/15/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of ineffective repair 12/08/2023. 10am After numerous calls, never returns calls , nor answers calls, puts u on hold 10+ min till u hang up and texts all logged on my cell, replaced ************************ ice , identical problem. Notified them the only way by text as email they dont respond. Got 1 response by text and nothing further. Their actions are obvious. Whether or not the repair works is irrelevant to them in my opinion. The tech asks to be left a good review which I did. After all , ice isnt instantaneous. Tech was polite & neat. Nobody has returned nor offered to return, other than a text other day that tech will contact me which hasnt happened. It is now December 13th. Ill be following up with a complaint to the **************** consumer services Office of the Attorney General.

  • Initial Complaint

    Date:12/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    If this company took the time to provide decent customer service as they did to reply to complaints on BBB, they wouldnt have as many complaints. I had a simple microwave repair. Tech came out, looked at it and said hed return within the week to repair. I called multiple times and finally got someone who told me I wasnt on the schedule when the repair tech said he would be back on that specific day. Then the tech lied and said I had him waiting when in fact he was late and I told him prior because of him being late that I had to leave for 5 mins to get my daughter from school and he said it was not an issue * have text message conversation to prove this. They are absolutely the worst and unprofessional. How they treat customers is absolutely disgusting. They seem to have all the time in the world to reply to complaints on here but just try calling their number. Theyre absolutely awful.

  • Initial Complaint

    Date:12/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a ******* washer and dryer in November of 2022. The machines were in need of repair in September of 2023. We contacted ******* and the appliances were under warranty. ******* approved Cone Appliance Repair to repair the washer and dryer. They first came out in September of 2023 to assess the repairs and order parts. Once the parts were in they came back in mid-October 2023 to perform the repairs. Shortly thereafter we noticed the washer and dryer were not functionng properly. The washer is making loud noises and seems to be unsafe. The dryer is not drying. We have small children and are concerned. We contacted Cone Appliance several times. After we explained that they needed to resolve their own repair issues, they told us to call *******. We tried that and ******* told us to call Cone. **** was EXTREMELY rude and hung up on both me and my wife even after we told them this was a saftey issue. They simply did not care and were completely dismissive of the seriousness of the problem.

  • Initial Complaint

    Date:11/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a dishwasher from ******* 1.5 years ago. The pump went out on it which is stated on their website to be covered for 5 years. I have spent the passes 3 months on the phone with them scheduling Cone appliance to come make the repair. Every appointment was cancelled until I threaten legal action which got me my repair. Cone made the repair and the machine is still not working. I have attempted to call and text **** back out to get assistance but they put me on hold for long amounts of time then end the call.

  • Initial Complaint

    Date:11/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Builder Purchased DVE50R5200W dryer for new home in November 2022.Installed by Builder in August 2023. Dryer failed 10/19/23 and reported to ******** ******* Used Cone Appliance for Warranty Repair. 1st service scheduling took 10 days and unable to fix problem. ************** will not work. Ordered New Computer board.2nd scheduled service took another 10 days Installed New computer board and still unable to repair and correct problem. ************** will not work.Technician lied on paperwork and Notes to ******* saying ***** was working after second visit. ***** has not worked for almost a month. ******* will not replace dryer without accurate and true statement from Appliance Repair. Cone Appliance phone rings and rings will not take calls, or picks up with no response and immediately places you on hold.

  • Initial Complaint

    Date:11/03/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********* is the most rude and unprofessional person around. Cone Appliance sent me a text message setting up a repair window from 12pm to 4pm. My wife and I were here all day and they did not show up. We called several times and they refused to answer the phone. I got a call at 518 pm from the technician who stated that he was on his way and at that point we had left already to run errands we had put on hold. My warranty expired on the 31st of October and now ********* says it was our fault and decided to cancel out tickets which ruins our chances of the repair being done since we are now out of warranty.

  • Initial Complaint

    Date:11/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was sent to this company by ******* for a repair of my television. First I had to leave 3-4 messages to get anyone to call me. Then they lied and stated they had to wait a week to schedule a part before even asking what was wrong with the *** How could they possibly know what part to order before they knew what the problem was. Then when the guy was there he clearly had not ordered anything. He finally ended up rooting round in his truck and finding a circuit board needed and attempted to install it and stated the board was faulty. I was told the television would likely be replaced at that point. The woman on the phone then lied and stated that that board was ordered specifically for my tv even when I explained that the tech was literally searching his truck saying he may possibly have a board that fit my *** She claimed "he's new and doesn't know what he is doing." After several more calls they told me the manager approved a new TV and to "call ******* to get a new ticket number and they would take care of the rest" After 4 additional phone calls to get my new TV as promised by them, I finally got in touch with someone who stated a new TV would have to come from *******, they lied again claiming that ******* had canceled the ticket and given it to a new service center and they had absolutely no idea why, and then out me on an endless hold without picking up. I got in touch with ******* and they stated that the company Cone Appliance Repair specifically requested them to cancel the ticket with me 9in other words, they lied to me about ******* canceling it after promising me a new ***

Cone Appliance Repair, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.