Major Appliance Services
Cone Appliance Repair, LLCThis business is NOT BBB Accredited.
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Average of 78 Customer Reviews
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Review fromTiffany R.
Date: 01/26/2023
1 starIf I could give 0 stars I would. I had been out of a washer for 3 months. I put in the request through Maytag in November and Cone Repair reached out 11/16 and said they would be able to send someone on 12/1. The worker feom Cone Repair came on 12/1 and opened the lid and mashed some buttons and determined it was the motor. He said that he would order it. Here it is almost the end of December and I had to call Cone Repair to see what is taking the motor so long to come. I was told that it was on back order and to call Maytag. The motor came the next week. I called them and told them that the motor had arrived and they scheduled the same guy to come out on 1/20/23. When he went to put the motor on he told my husband that he couldn't because we needed a wire harness and that he would order it. I called Cone Repair to see when I should expect it and they told me they knew nothing of me needing a wire harness because the job was marked as completed. Then they told me to that I had to put in another ticket with Maytag. I did and called back today to get a time and was RUDELY informed by a "registered nurse" that it wasn't covered in my warranty because a rat had eaten through the wires. I told her that you can't just diagnose something by looking at it and mashing buttons. If we had of known about the wires being ate, we would have went and bought the part ourselves. I have been without a washer and had to spend money and time at a laundry mat that I can't get back. Her tone and rudeness caused me to give her a rude goodbye due to the lack of remorse of the situation. Never again will I use this HORRIBLE service.Review fromH. D.
Date: 01/20/2023
1 starH. D.
Date: 01/20/2023
Whirlpool contracted this company to fix my refrigerator that was under warranty.Whirlpool put me on Cone's repair schedule after I first called about my broken fridge. The day they were supposed to come, it was getting late and I hadn't heard from them. So I called and they said "Oh we don't see an appointment for you on our schedule...." Umm what!?!? I literally got a confirmation email about this appointment... STRIKE 1 So I get them to make me an appointment. They couldn't come for TEN days. STRIKE 2 Then they come 10 days later and all they do is diagnose that the compressor went out (which we already knew). STRIKE 3 So then Whirlpool orders us new parts. Then **** calls us to tell us that once our parts come in, we need to call them again to get on their schedule so they can come install the parts. SO the parts finally come in after another week or so, and we call to get on their schedule. They couldn't come for another 11 days. STRIKE 4 Finally they come to install the parts. I hand the technician the parts that were sent to us and he says "a compressor and evaporator coil!??? On my ticket it shows that I'm supposed to be here to fix LED lights...? I can't fix this and I don't know anyone who can." STRIKE 5 WHAT!????????????? I'M FUMING MAD! I call cone back and they said "Yeah you never should've called to get back on the schedule. We don't repair compressors"UMM EXCUSE ME YOU LITERALLY CALLED ME AND TOLD ME TO DO JUST THAT!?!?!?!? STRIKE ********* Not to mention they never NEVER NEVERRRRR answer their phones. The people who work there don't know what the **** they are doing. They are rude and UNHELPFUL. This company does NOT need to be a Whirlpool authorized service provider.Cone Appliance Repair, LLC
Date: 01/23/2023
Umm Whirlpool does not have schedule and your appt is only tentative until we give you a date. Second yes your ticket came over with needing LED lights. Third we just finished training on Friday for Sealed system so yes its new for us and no we haven't scheduled them yet, but with this review it would be best you find another servicer. Good Luck!H. D.
Date: 01/23/2023
First - okay maybe that is Whirlpool's fault for leading me to believe that I had a confirmed appointment with you. They never told me that I would need to confirm with ****. They told me, "Ahh yes, we see Cone has availability on Monday between ****." And then I received an email confirming that time and date for my service appointment. Why would anyone assume any differently when they've gotten verbal and email confirmation about an appointment? DECENT customer service would be for yall to call the customer for a discussion AS SOON AS a service request comes in from Whirlpool to you guys. When I called SEVERAL business days after Whirlpool sent you the request, it was like you had no idea what I was talking about. Second - This is still a mistake on YALL. A technician came and looked at my refrigerator, diagnosed the problem, contacted Whirlpool to order new parts, and then SOMEONE FROM CONE created the ticket. Created an INCORRECT ticket, might I add. The technician who was sent to make the repair was the same one who came the first time to diagnose the problem. And he is the reason that the new compressor and evaporator coil even got ordered in the first place. Your technician clearly gave you the correct information. Otherwise, the correct parts wouldn't have been ordered. So having the wrong information on the ticket is 100% YOUR mistake. Not your technicians. Not Whirlpools. And MOST CERTAINLY Not mine. Had this mistake not happened, I would've had a refrigerator a MONTH ago. Do you have any idea how hard it is for a family of 4 to live without a refrigerator for two months? A lot of this time we have spent waiting is 100% because of your inability to keep organized and communicate with your customers. THAT is why I'm so enraged. And then when I called after realizing that the technician who came to install the parts wasn't going to be able to do so, you barely even offered an apology. I mean come on, that is just human decency...Third - Absolutely no problem. Rest assured I will NEVER use you for any type of repair EVER.I mean if anyone is considering using this company, just read through all these reviews. They speak for themselves. This company is seriously arguing with me for being unsatisfied with their totally unsatisfactory customer service. This company lacks communication and organization skills, and they are flat out RUDE and clearly incompetent. This is a very poorly run company.Review fromWilliam R
Date: 01/13/2023
1 starMy Whirlpool washer broke down under warranty. I had an appointment with ****. No one showed up or called. Every time I tried to call them, "all operators are busy". After reading reviews and complaints here, I can see, this is just a horrible company. BTW, Whirlpool isn't any better.Review fromDiane S.
Date: 12/29/2022
1 starDiane S.
Date: 12/29/2022
If I did not have to give a star at all I wouldn’t. No wonder Samsung products are so bad, they rely on a company like this! Three weeks and no call and when I called Cone they said the work order was closed. Kept me on hold for 10 minutes twice and very rude. They should be out of businessCone Appliance Repair, LLC
Date: 12/29/2022
We are currently not doing any out of warranty work. We have never serviced this customer.Review fromNichole G
Date: 12/20/2022
1 starNichole G
Date: 12/20/2022
This is a terrible company and I wish I would have read the BBB complaints first. No answers when you call and the emails back from them are so rude I cannot believe this company is still up and running. I never had a service repair guy show up either, I've been canceled twice. This is wild reading all these comments. I don't understand how Samsung still uses them.Cone Appliance Repair, LLC
Date: 12/29/2022
We never serviced this customer. This customer cancelled service twice. We spoke to this customer multiple times.Review fromVicky R
Date: 12/15/2022
1 starThis company does crappy work. For 3 months I have been doing without a washer. A worker ordered 2 parts which took 10 weeks to get. Then he comes to change parts and washer is still not working. Called them back to have him come back and was told it would be a couple weeks before they could come back. A couple weeks, I have been without a washer for 3 months. She tells me they are a small company and have only so many jobs they can do in one day. Well honey we are a family of 9 and I can not do without a **** washer.Review fromErika K.
Date: 10/31/2022
2 starsFirst, let me say that the tech who came out was very pleasant and efficient. I don't think it is his fault the company is so slow! I filed a service ticket with Samsung on September 27. The dishwasher is still under warranty. I was contacted by Cone on Nov. 1 that they would send a tech on the 17th. I thought that was a long time but decided to be patient because service these days takes time. The tech came out in the 17th as expected and as stated above Sam was very professional. He said however, that it was a sensor and he did not have one in his truck and would have to order the part, but once it came in maybe a week he would be right out to fix it within a couple of days. On October 27 ( not sure of exact date) they left a message that I was on schedule for Dec. 11! That is totally unacceptable. After reading some of the reviews here, it seems that is an ongoing problem. I suggest Samsung drop them as a service center before they ruin Samsung's reputation. I give them 2 stars only because the tech was great and he showed up when expected.Review fromAnnmarie F
Date: 08/16/2022
1 starAnnmarie F
Date: 08/16/2022
Cone Appliance Repair, LLC, Mary Esther Cutoff, Mary Esther, FL Definitely warranty scammers. They'll tell you the warranty isn't covered "in the notes" while you're both starring right at the "In-warranty" repair info clearly stated in the ticket. They'll take the repair ticket, charge the customer and then charge Samsung for the warranty repair, plus an $80 service fee, fixed or not and up front. Samsung was quick to change repair companies.Cone Appliance Repair, LLC
Date: 08/18/2022
We never charged you anything. Not sure what your talking about. Our service fee if we were going to charge you our service fee it would be $120.00. Your definitely mistaken!! Also Samsung does not change Servicers often.Annmarie F
Date: 08/22/2022
The girl who answered your phone clearly stated you'd be charging me for the repair, despite the fact Samsung sent Cone an invoice titled "In-warranty" with a ticket number. She said the warranty repair "wasn't on the ticket nor in the notes." I promise I'm not making this up. Otherwise you guys would've come and gone and been paid in full by Samsung by now.Cone Appliance Repair, LLC
Date: 08/23/2022
Cone Appliance has no charges from this customer. Please send the receipt where we charged you a service fee. Your still very mistaken. Send a copy of the service ticket from Samsung showing IN WARRANTY and send the receipt where we charged you $80. Prove me wrong!!!Annmarie F
Date: 08/24/2022
No one from Cone came to the house, & I never said so. No, no charges. The issue is that your receptionist said I'd be charged $80 for the service call, that the in-warranty ticket pasted below wasn't an in-warranty repair, & wasn't covered in the notes. ???? She said you guys could do the repair, but that I would have to pay for it. Clearly not what's covered under the "In-Warranty" ticket pasted below.
*************************************************************** *************************************************************** *************************************************************** *************************************************************** *************************************************************** *************************************************************** *************************************************************** *************************************************************** *************************************************************** *************************************************************** *************************************************************** *************************************************************** *****************************************************
Sending components or accessories
All products
Do not package any of the accessories below unless there is an affected issue;
Monitor Stand, Cover
Installation CD
Other accessories (any cables, remote controls, power cord and etc)
If there is an affected issue below, the accessories must be included.
Sound/video issue : Cables (HDMI, Audio/Video cable, USB cable)
No Power issue : Power cord / AC Adapter / Charger
Remote connection issue : Remote controls
Home Theater System:
For all issues please send the following items:
Main HTS unit - Sound bar
The affected speaker(s) : Left Speaker / Right Speaker / Center Speaker / Left Rear Speaker / Right Rear Speaker / Subwoofer
Robot Vacuum / Vacuum Cleaner:
Any type of vacuum filters must be included.
Notebook PC / Galaxy Tab:
Do not package any of the accessories below unless there is an affected issue:
AC Adapter / Power Cord / USB Cable
S-Pen
Detachable Keyboards
Remove all Screen Protectors before shipping
Do not send in tablet Covers/Cases
Shipping Guide Line
Insure your product and use a shipper that provides a tracking number. Samsung is not liable for any, in transit damage.
Make sure to choose a box strength that is suitable for your product. If you plan on reusing a box, make sure it is rigid and in excellent condition with no punctures, tears, rips or corner damage. For large or heavy objects, double wall boxes are recommended.
Maintain a minimum of 4 inches of clearance between the product and all sides of the box (including top and bottom) in a way that the product does not move or shift in the box.
Use proper packing materials to pack the product. Styrofoam is one of the best packing materials to use, as it has the cushion needed to protect the product. If you utilize packaging peanuts, we recommend wrapping the product with plastic or bubble wrap first so that the peanuts do not enter the product and cause further damage.
Improper cushioning materials include clothing, blankets, towels, newspaper and pillows. To expedite service write your ticket number on the outside of the box on at least 2 visible sides.
To expedite service write your ticket number on the outside of the box on at least 2 visible sides.
For in-warranty products, transportation to the service center and any associated fees are the customer's responsibility. Samsung will ship the product back to you at no charge.
For out-of-warranty products, transportation and shipping of the product to and from the service center is the customer's responsibility.
For in-warranty LCD Monitors, transportation and shipping of the product to and from the service center is covered by Samsung using the provided shipping label.
Conditions and Agreement
Modifications or changes made to Samsung products without prior authorization from Samsung may void the warranty. Misuse or physical damage to the product may also result in warranty being void. In these circumstances you can expect Samsung or the service provider to contact you to obtain your consent and credit card information before performing and out-of-warranty repairs.
Once the product is received Samsung factory service location it will either be repaired or exchanged and returned to you at no cost if the product is in-warranty.
For exchange or repair services, online service requests are valid for 10 days from the service request creation date. If the product is not received within 10 days, the request may be canceled.
Parts and labor are being provided to cover the cost of the repair for the ice maker if out of warranty. If the unit is out of warranty and the issue is determined not to be related to the icemaker, you as the consumer, will be responsible for the cost of the repair.Cone Appliance Repair, LLC
Date: 08/26/2022
Well, Like I said you never talked to our office and our service charge is not $80. Here is the ticket showing it was reassigned 2 minutes after it was assigned to us. You never talked to anybody in our office. Sometimes before you complain its a good idea to get your facts straight
138. Service Reassignment. Ticket # = [**********]
SAMSUNG
Samsung Electronics America
Tue, Aug 16, 8:49 AM (10 days ago)
to me
Logo
*** This is a system-generated email from an unmonitored mailbox. Please do not reply ***
Service Manager,
Please note that service transaction ********** has been removed from your account. You are not required to take any 'further action for this customer. If you have placed a parts order please request a return authorization.
ASC/FE Number : *******
Customer Name : *****************
Customer Phone : **********
Model Number : **************
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