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Business Profile

Medical Service Organization

Dental Care Alliance, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Service Organization.

Complaints

This profile includes complaints for Dental Care Alliance, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dental Care Alliance, LLC has 330 locations, listed below.

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    Customer Complaints Summary

    • 136 total complaints in the last 3 years.
    • 59 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/12/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Just recieved mail for May 31st 2021 billing. Says I owe 435 code ZLETB. I paid for all of my services immediately after the procedure. I do not owe this amount and they sent it to collections.The business is Dental Associates of Florida Tampa ****************************************************************************************** ************ has given me nothing be hardship and worse dental health and thousands of dollars. And now false claims of an amount being due.

      Business Response

      Date: 09/15/2022

      I called the phone number provided and left a voicemail to try and resolve this with the patient. 

      Thank you,

      *************************

      Regional Manager 

      ************

    • Initial Complaint

      Date:07/25/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Got estimation of root canal $2240 my co pay was 678. However they messed up the quotes and charge less on my co pay so in order for them to get there 2240 they bump up my estimated cost and submitted so they can get exact 2240. The cost dental one associates of Columbia submitted to my insurance which is CareFirst was 4114. They try best to forge the bill but numbers can't be lie. They couldn't find way to gap 8.10 so they just took it out as adjust with agreement which I do not show on my orginal paper. By making faulty total charge to get there 2240 rather then explain what's going on. They made huge hole in my coverage. They almost maxed out my plan. So I couldn't use insurance on my crown for my root canal and I need the 4 of my wisdom teeth extraction but since they max my coverage I could only able to pull one out. I have to wait next year for my wisdom teeth extraction but major part is where my wisdom and my other teeth that is touching have Cavities. In order for me to get that treated I have to pull the wisdom teeth out but since I can't afford without insurance my Cavities have very high chance to turn into root canal.
      I am very upset I found out this by checking my CareFirst login. I'm considering legal action.

      Business Response

      Date: 08/31/2022

      Business Response /* (1000, 16, 2022/08/23) */
      This consumer is a valued patient at Dental One Associates of Columbia office in Columbia, MD, an affiliated practice of Dental Care Alliance, a dental support organization (DSO). DCA is not a dental practice and we respectfully request this complaint be removed and listed under the appropriate business name.

      Nevertheless, the Office Manager has contacted the patient directly by phone to address all concerns, but after multiple attempts, the office has not been able to reach the patient. We request the patient to call the office at their earliest convenience to address all concerns and determine a successful solution. Thank you.

    Dental Care Alliance, LLC is NOT a BBB Accredited Business.

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