Complaints

This profile includes complaints for Dental Care Alliance, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Dental Care Alliance, LLC has 330 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Dental Care Alliance, LLC

  6240 Lake Osprey Dr Lakewood Ranch, FL 34240-8421

• 

  Lighthouse Dental Care

  88 Ryders Lane Stratford, CT 06614

• 

  Premier Dental of Connecticut in West Hartford

  836 Farmington Ave Ste 105 West Hartford, CT 06119

• 

  Gentle Dental - Queens

  3530 Francis Lewis Blvd Flushing, NY 11358

• 

  Farber Perio

  523 Townline Road, #11 Hauppauge, NY 11788

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had several issues with Dental ************** since I started coming to this office. The last time I visited Dental ************** was on January 31, 2022. I scheduled my next teeth cleaning that would have been in June of 2022. At that time, my appointment has been canceled and rescheduled 3 times since. The first time I was told that they had lost a lot of dental hygienist and they had to reschedule close to 100 people. The second and third time I was not even given a reason. I was finally given an appointment for today, March 7, 2023. Today, I started having flu like symptoms. I immediately called the office and had to leave a voicemail. I called two different numbers, the main office number *************) and the number in the text message I received advising me to call if I need to reschedule *************). I called several times and asked for a call back, which I never received. After my appointment (that I had canceled), I received a text message with a link telling me I owe $92.I called Dental One several times and there was not an option anymore to leave a voicemail or talk to anyone. I had my fianc and sister call and they each received a separate message telling them that the office is closed for the holiday. I have a voice recording of when I called and when they called to show this. I also have detailed records of each time I had called to cancel my appointment and then to speak to someone regarding the text message.I am requesting that Dental One remove this charge of $92. I did my due diligence to cancel my appointment in a timely manner and requested a call back. I also want an explanation as to why I receive a different message vs. when other people call the exact same number.

  Business Response

  Date: 03/14/2023

  The consumer is a valued patient at Dental ************** of *********** office in ***********, **, an affiliated practice of Dental Care Alliance, a dental support organization (DSO). *** is not a dental practice and we respectfully request this complaint be removed and listed under the appropriate business name. Nevertheless, the Office Manager made several attempts to contact the patient by phone but was not able to connect with them directly.Messages were left requesting a call back to address all concerns and determine a successful solution. We encourage the patient to give the Office Manager a call as soon as possible to resolve the matter. Thank you. 

• Initial Complaint

  Date:03/03/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. On December 1, 2022, I had a consult with the periodontist. At the time of the consultation, the periodontist told me that I would need to have two different procedures. One of the procedures, the crown lengthening could be done immediately. However, he told me that I would have to complete orthodontic treatment before having a graft done. I agreed with his recommendation. He has some open time and told me that I could do the crown lengthening that day if I wanted. I said yes, and I was instructed to go to the front desk and pay for the services first. I did. I had to sign my receipt electronically on one of those electronic pads, so I did not see the services that I was paying for until after the receipt was printed. I immediately told the receptionist that she had billed me for thw graft which was not going to be completed on that day. She said that I would have to speak with the billing person on the following week. I proceeded with getting my crown lengthening procedure on that day. I contacted billing the following week and was told that a credit would be issued back. It wasn't, so I followed up several times after that and was told that there was a hold up with their corporate office. I followed up repeatedly after that I was told the same thing. On one of my last three calls, I was told that a credit was issued and was given another receipt reflecting a $38.40 credit that was different from my signed receipt via email. No one ever mentioned that receipt before. I called two additional times and emailed the company after that, and they are refusing to respond or return my messages. I have called them from my personal cell around 7 times now, and I still have no resolution. I am still asking the company to refund me for the graft that appears to be $38.40 based on the secondary receipt that was emailed to me this week that I never had done. The other three charges on the receipt are valid.

  Business Response

  Date: 03/20/2023

  The consumer is a valued patient at ********** Dental *************** in **********,**, an affiliated practice of Dental Care Alliance, a dental support organization (DSO). *** is not a dental practice and we respectfully request this complaint be removed and listed under the appropriate business name. Nevertheless,we have referred the matter to the Management Team at Plantation Dental Services. After all pending claims were closed, the office sent a copy of the explanation of benefits (EOB) from the insurance company to provide additional documentation as to why a refund was not warranted to the patient. The Office Manager attempted to contact the patient by phone but was unable to connect with them directly. Messages were left requesting a call back to further address all concerns. We encourage the patient to contact the Office Manager to resolve the matter and answer any questions in detail. Thank you. 

  Customer Answer

  Date: 03/24/2023

   
  Complaint: 19532248
  
  I am rejecting this response because:

   

  Towncare Dental Plantation Dental Services left me a voice message and I called them back and spoke with someone at the desk. I was told that I had to call my insurance company. I called my insurance company and was told that the dental office had billed me for services on my mumber 7,8, and 20. They guided me to seeing this information on my bluecross account and told me that the dental office needed to send in a corrected bill because they billed me for a service that I did not receive. I called the dental office back twice after that. On the second call, I was told that I would have to speak with the office manager and they took my name and number. No on called me back, so I called a third time and the person that answered said that the office ******** left a message telling me that I needed to contact my insurance company. I even emailed them on the same day telling them what was said by my insurance company, and I have not received a response back.
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:02/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had prophy done 2/21/23 hygienist accidentally polished off a composite front tooth bonding and never said anything to me. I walked out looked at my tooth went back in she states dentist not Worth fixing because it will fall off.Called 4 times left messages no call back

  Business Response

  Date: 03/20/2023

  The consumer is a valued patient at ******** Dental of ************** office in *************, **, an affiliated practice of Dental Care Alliance, a dental support organization (DSO). *** is not a dental practice and we respectfully request this complaint be removed and listed under the appropriate business name. Nevertheless,we have referred the matter to the Management Team at ******** Dental of ******************** Manager made attempts to contact the patient by phone but was not able to connect with them directly. Messages were left requesting a call back to address all concerns and determine a successful solution. We encourage the patient to give the Office Manager a call as soon as possible to resolve the matter.Thank you. 

• Initial Complaint

  Date:02/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They took my ******** advantage and my Aetna dental. I informed that at the time of service that I only had xrays and cleaning on my ******** advantage but they came back with an itemized bill to include what my insurance company would cover under ********. I thought it was odd and asked again whether my insurance company had approved the amount which I was told yes they checked. Well it was a bait and switch. My insurance denied all service besides xrays. and now I am getting bombarded with bills for the balance. This company is a total rip off and it looks like this is a common business practice on the reviews on Yelp. They are bad.

  Business Response

  Date: 01/16/2023

  This consumer is a valued patient at ******** Dental of ******** in ********, **. Dental Care Alliance (DCA) is a dental support organization (DSO). *** is not a dental practice and we respectfully request this complaint be removed and listed under the appropriate business.

  Nevertheless, the Office Manager has been in contact with the patient directly to address all concerns. When discussing finances with a patient, a treatment plan is discussed in detail and signed by the patient prior to starting any treatment. It is stated that it is an estimate, with any remaining balance being the patients responsibility once the insurance company receives the claim and the processing of payment is complete. This is an answer we must give to all patients. We apologize if this may have come across as discourteous. ******** Dental values its patients, and worked with the complainant to the fullest extent possible to achieve an amicable resolution.

  Business Response

  Date: 02/24/2023

  The following response was provided on 1/16/23: This consumer is a valued patient at ******** Dental of ******** in ********, **. Dental Care Alliance (DCA) is a dental support organization (DSO). *** is not a dental practice and we respectfully request this complaint be removed and listed under the appropriate business. Nevertheless, the Office Manager has been in contact with the patient directly to address all concerns. When discussing finances with a patient, a treatment plan is discussed in detail and signed by the patient prior to starting any treatment. It is stated that it is an estimate, with any remaining balance being the patients responsibility once the insurance company receives the claim and the processing of payment is complete. This is an answer we must give to all patients. We apologize if this may have come across as discourteous. ******** Dental values its patients, and worked with the complainant to the fullest extent possible to achieve an amicable resolution.

• Initial Complaint

  Date:02/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/18/22 I had a broken crown replaced that I was told would be replaced at no charge but I'm being charged $78 and threatened to be sent to collections. The initial dental work was completed in Feb 2022 and paid in full. At that time I had a temp crown placed. When I went back for the permanent crown on 2/24/22, I was having pain in the tooth and I asked for a root canal prior to placement of the permanent crown. The dentist insisted that this was a 'dead tooth' and the pain was probably from work that was done while having the temp crown put on but if I needed a root canal down the road they could drill into the permanent crown. I expressed my concern with drilling into a new crown that I just paid a lot of money for and the dentist assured me that should anything happen to the crown, it would be replaced at no charge. 2 days later, I was in urgent care with excruciating pain. 2 days after that on 2/28/22, I had a root canal, drilling a hole into a brand new crown. In Oct 2022, I noticed the crown was fractured and it needed to be replaced. I scheduled an appointment on 11/18/22. X-rays were taken and a claim was filed with my insurance. The claim was denied as I had exhausted my benefits for the year and now I am being billed. Had the crown not fractured due to the negligence of the dentist, I would not have needed x-rays and should not be charged for something that could have been prevented had the root canal been done when I asked. I replied to the bills via email on 1/20/23 and again on 2/13/23 with no response from Advanced Dental Care. These charges were incurred at no fault of my own and I am not responsible for payment when I was told that the crown would be replaced at no charge. I'm now receiving final notices and threats of collections. This needs to be written off.

  Business Response

  Date: 03/16/2023

  The consumer is a valued patient at Advanced Dental Care of Brandon office in Brandon, **, an affiliated practice of Dental Care Alliance,a dental support organization (DSO). *** is not a dental practice and we respectfully request this complaint be removed and listed under the appropriate business name. Nevertheless, we have referred the matter to the Management Team at Advanced Dental Care of Brandon. The Office Manager addressed all concerns and determined a successful solution with the patient directly. This matter has been resolved and we look forward to our continued relationship with this patient. 

  Customer Answer

  Date: 03/16/2023

   
  Complaint: 19434542
  
  I am rejecting this response because: there has been no resolution. The manager has not made contact with me as stated. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 03/29/2023

  The matter was resolved. The Office Manager attempted to reconnect with the patient on 3/27/23, but was not able to reach by phone and left a detailed message. We welcome the patient to contact the Office Manager and she would be happy to provide additional account details or answer any questions. Thank you. 

  Customer Answer

  Date: 03/30/2023

   
  Complaint: 19434542
  
  I am rejecting this response because: I have not received a detailed message with resolution. I did log onto the bill pay portal and my account is still showing a balance. This balance is not owed and needs to be written off. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/09/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This location is no longer open (although the business continues to operate in other locations) and attempts to leave messages for the office, messages left on the website, calling the corporate office and the regional director ********************* to obtain my daughter's dental records has been ignored for a month. It is important for these records to be forwarded to the next treating dentist. I am being completely ignored and the company is clueless as to how to get these records to me. I need assistance ASAP.

  Business Response

  Date: 02/20/2023

  This consumer is a valued patient at *********************************************************** office in *******, **, an affiliated practice of Dental Care Alliance, a dental support organization (DSO). *** is not a dental practice and we respectfully request this complaint be removed and listed under the appropriate business name and address. 

   Nevertheless, it is always our intent to exceed our patients expectations in every way. All concerns were discussed and resolved with the complainant directly.

  Business Response

  Date: 02/21/2023

  Main Street Dentistry contacted the complainant directly to discuss their concerns and achieved an amicable resolution. Given the requirements of HIPAA and other privacy laws and regulations, *** cannot fully respond to the complaint through the Better Business Bureau forum, as in order to do so, *** would need to provide the Better Business Bureau with detailed information about private health information and the facts and circumstances of a particular case. To provide any additional information, we respectfully request this complaint be listed under the appropriate business name and provide a signed HIPAA-compliant authorization form.

  Customer Answer

  Date: 02/21/2023

  The company has contacted me directly and provided the records at issue.  No additional action is needed.  This is resolved.  

• Initial Complaint

  Date:02/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to dental one associates on 11/12/21 to get new dentures. I paid $949. I got my new dentures about 2 or 3 weeks later. I told ************** that the dentures were loose at the top and bottom. She told me to use denture adhesive. I tried that and it didn't work. She told me to come back as many times as i want for adjustment until the dentures fit right at no cost to me. I was charged $50 for the first adjustment. I waited 3 weeks due to covid and because i had a medical procedure. I was unable to sit in the chair for long periods of time. When I did go, I' waited in the dental chair for 1.5 hrs waiting on ************** to see me. On Oct 11 2022 I was told to leave the dentures with them for realignment. I was supposed to pick them up Nov 3 202, but my transportation that is provided by Humana didn't show up. I called dental one associates and told them about my transportation. I was told that the person over scheduling would give me a call. I never received a call. I called several times and I left messages because no one will answer the phone. no one called me from Oct 2021 through Sept 2022 . I did receive a call in Jan or Feb of 2022 regarding an overpayment. I was refunded $200 from corporate. I paid them $949 and they still have my dentures. The way i was treated and neglected, i do not want to go back to dental one associates. I just want a refund. The have my money and my dentures.

  Business Response

  Date: 02/01/2023

  It seems as if this complaint may have been assigned to the wrong business, as we are unable to locate the consumer as a patient of record, nor do we have a provider by that name at Dental ************** of ******** located in ********, **. We respectfully request this be corrected and sent to the appropriate business. Thank you.

  Customer Answer

  Date: 02/01/2023

  The initial complaint did not say Dental ************** of ********. It said Dental ************** of ************ at **************************************************************************** 

   

   

   

  Business Response

  Date: 02/27/2023

  This consumer is a valued patient at Dental ************** of ************ in ************, **, an affiliated practice of Dental Care Alliance, a dental support organization (DSO). *** is not a dental practice and we respectfully request this complaint be removed and listed under the appropriate business name: Dental ************** of ******* Park.

  Nevertheless, it is always the intent to exceed our patients expectations in every way. The Office Manager and Dr. have been in contacted the patient. After reviewing all treatment options and any limitations with her dentist, the patient provided signed consent to proceed with treatment. Nine months later, the patient elected to return for a reline procedure. While Dental ************** of ******* Park incurred additional expenses from the dental lab, the procedure was provided to the patient at no charge ($1259.90 value). After the case was completed and awaiting delivery,the patient cancelled or missed multiple reserved appointments. The patient is urged to contact the Office Manager as soon as possible to arrange for her case to be delivered back to her. Records including all clinical notes, ledger, and consent forms are available upon request with a signed records release form. Thank you and we look forward to our continued relationship with this patient.

  Customer Answer

  Date: 02/28/2023

   
  Complaint: 18885873
  
  I am rejecting this response because what theyre saying is not true. Yes I did miss two appointments, but that is because transportation provided by *************** did not show up. I called Dental One and told them each time and the rescheduled was supposed to call me to reschedule and no one called me. I made several attempts to get an appointment. I left messages and no one called me back. I reached out to the customer complaint line only then did the office Manager call me back to ask why was I calling? I never received another appointment. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 03/14/2023

  The Office Manager contacted the patient directly, and was able to reach a mutually agreed upon and successful solution. This matter has been resolved and we look forward to our continued relationship with this patient. Thank you

  Customer Answer

  Date: 03/17/2023

   
  Complaint: 18885873
  
  I am rejecting this response because: I received a call telling me to pickup the dentures that do not fit. I want my money back. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been going to Florida Dental Centers for a few years now and have been very pleased with the variety of services I've received over the years. In the last couple of years I have been going through the lengthy process of getting a tooth implant. I paid the money, went through the entire process with ************, followed his instructions etc. I received the implant and completed the process. Unfortunately after a few months with my beautiful new tooth, the implant failed and the entire implant was removed. We tried again, the doctor attempted to put the implant back into my mouth and determined I was not a good candidate for an implant(yet he didn't notice that the first time he placed the implant ? He seemed nervous and unsure during the 2nd process) I understand that there's no guarantee that the implant would be successful. However, I paid for the items that were to be placed in my mouth, and there is nothing in my mouth at this time. I requested a refund for the items that I paid for that I no longer have and was advised I can get a $500 credit towards a partial. This is unacceptable to me because I now wish to go elsewhere for my dental needs, and I paid for an implant.I understand that there's no compensation for the doctor's ***** x rays, consults etc. I attempted to recover a portion of the money owed to me but was refused and told to contact their corporate office. I did so, I have received no response back. Interesting, I always made my appointments on ***** did everything I was suppose to do, one would think that a business would at least have the decency to respond to me. but nothing. This was my hard earned money that they took, and I have nothing to show for thousands of dollars.***************************

  Business Response

  Date: 01/19/2023

  Florida Dental Centers takes patient complaints and grievances very seriously and works hard to arrive at an equitable solution. We have discussed the situation with **************** and have resolved the matter to the patients satisfaction.

  Customer Answer

  Date: 02/14/2023

   
  Complaint: 18710097
  
  I am rejecting this response because:
  

  I am unable to respond on the messages you send.  I was told I would be refunded but never was.

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 02/14/2023

  Earlier this month, a check for the agreed upon amount between the two parties was sent to ****************, and the check cleared our bank (was cashed) 4 days after it was issued.

• Initial Complaint

  Date:12/27/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 3, 2022 I went to the "Made Ya Smile" location at ************************************************ for a dental cleaning. I had never had dental servicing done at this business before and found out about them through my husband's insurance. I paid $404.00 for a deep cleaning performed that day, x-rays, and was told that the cost also included some type of ultra violent treatments over the course of the next 12 months to prevent infections. On August 23, 2022 I was supposed to receive my first UV treatment but received a call that the machine was down so I was rescheduled for August 25, 2022. However, I received call the day before I was scheduled to come in and was told the machine was still down. I told the employee I was concerned about effectiveness of the treatment because appointments were being delayed in which I was scheduled for August 30. I finally was able to receive my first UV treatment at the beginning of September and was scheduled for November 10th, but my appointment was canceled. A few days later I received a notification by mail that the Cypress location I visited for servicing was closing and to make plans for future services to be done at the Highway 249 location. On December 19, 2022 I called that location and spoke to someone named "******" about scheduling an appointment since I'm a teacher trying to be seen while I'm out on Christmas vacation. She said she would have to contact the other office for my records. I asked her if it's the same business, why aren't my records already in the system since I was going to have to start going to the Highway 249 location anyway? I asked how long it would take for them to be received, but she said she didn't know. I told her I'd call back on Friday to check if they were received but ***** answered my call. I attempted to call back today, and again ***** answered my call. All I want is the remainder of my treatments. Otherwise, I'm requesting a billing adjustment for services I already received.

• Initial Complaint

  Date:11/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Name: ***************************** Address: ***************************************************************** Date of Service: February 7, 2022 Subscriber: *********************** Dental One of *********************** Providers Complaint Summary Dear Sir or Madam:On Monday, February 7, 2022, I visited Valley Dental (VDA), an associate of Dental One, to have my teeth cleaned. VDA informed me that my monetary responsibility was $76 for charges not covered by CareFirst, which I paid immediately. However, I did have concerns. So, I telephoned CareFirst on March 14 questioning the items that were not covered. At that time, I was informed by CareFirst that the items were covered by my insurance as I would see in the forthcoming statement. On April 22, the February 7 charges were satisfied by CareFirst, noting that my responsibility was $69.60. On March 16, I began calling VDA about my refund of $69.60. I spoke with Dental One personnel at various locations: ********** ******, *****, ******, Supree, and ***, in an effort to reach ********* the office supervisor. After continuous calls, I spoke with Ms. ********* who acknowledged the concern and said that I would be receiving my refund shortly. It is now nine months from my office visit and approximately seven months since the bill was satisfied by CareFirst. I have yet to receive my refund. One may now surmise that my refund may never come indicating that I will have paid my small portion to VDA twice for the services in question. Again, I am requesting my refund of $69.60. I offer many thanks to **** (October 7) and ****** (October 31), CareFirst personnel, who have made every effort to assist in bringing closure to this concern. Ref:222800003147October 7 ************ October 31

  Business Response

  Date: 12/07/2022

  This consumer is a valued patient at an affiliated ******** practice of Dental Care Alliance, a dental support organization (DSO). *** is not a dental practice and we respectfully request the transfer of this complaint to the appropriate business. Nevertheless, the Office Manager contacted the patient directly to address all concerns, and the matter has been resolved.