Business Profile

Vitamins and Supplements

Bio Science

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bio Science's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

82 total complaints in the last 3 years.
3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/25/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered the sample for a month back in April. Every month after that, I have been charged $199.99 for something I am not getting. Please have them stop.
Business Response
Date: 07/26/2023
Hello ******,
We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.

We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $199.99 today. You should expect to see the credited amount in your account within the next **** business days.

Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.

We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.
Initial Complaint
Date:07/24/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Did not order additional shipments and charges. Refund last shipment charges and discontinue auto ship.
Business Response
Date: 07/25/2023
Hello,

We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

As a one time courtesy, we went ahead and issued a full refund for the second order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

Rest assured, the account is canceled and you won't receive any further charges.

Thank you
Initial Complaint
Date:07/24/2023
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
5/19/23 AC12B852C7 $199.00 + $60.00 =$259.00 I ordered 1 bottle to try to see if it helped my COPD and beyond my control upon checkout, I discovered that I was billed for 3 bottles + capsules that I did not have the option of opting out of. I contacted the company immediately and received a discount offer. I have also written to them saying that I will return the package unopened and want a full refund. Their policy states that returns accepted at anytime if the consumer is not satisfied with the product. Attached documentation. I have since researched the complaints on this company and it looks like many many others have fallen into their trap. I had tried to stop the payment from going through, but that failed. My only income is $947 mo. I could deal with the $39.99 I thought I would be paying, not the $259. That is almost a third of my monthly income!
Business Response
Date: 07/25/2023
Hello,
We do apologize for the confusion. We would be more than happy to clarify any misunderstanding with your order. You can get this discounted price of $39.99 if you will purchase a bundle, more bottles more discounts you can get. The deal is $199.99 for 3 bottles so each bottle is $66.66. We are including 2 free bottles in that package so that brings the price down (divide $199.99 by 5) to $39.99 for each bottle. You also placed an additional order of the (BioScience Capsules - 2 Bottles) for which you paid $60.00.

We list this cheaper product price on our packages not to mislead, but to show the savings customers can have by purchasing the larger packages. We do provide the total price for each package right under the offers to avoid any confusion.
Unfortunately, we can no longer process any refund on your account since you already filed a dispute with your bank. The reason we cannot process a refund is that you have already requested one with them. Meaning that they already gave you or are going to give you the amount disputed. The best resolution is to coordinate with your bank regarding this matter.

Rest assured, the account is canceled and you won't receive any further charges.
Thank you
Customer Answer
Date: 07/25/2023

Complaint: 20358227

I am rejecting this response because:
I am not the only one they have pulled this stunt on. And the terms say that if I am not completely satisfied, that I can return anytime for any reason. I would like for them to send me the return address and I am more than willing to return the product at my cost. I want the equivalent of 1/3 of my monthly social security refunded to me ASAP!!! Their record on BBB and their reviews speaks for itself.

Sincerely,

*******************************
Business Response
Date: 07/28/2023
Hello ******,
Please accept our deepest apologies for any trouble or inconvenience we have caused you. It's critical for us to keep our customer satisfaction high and make reasonable decisions. As a result, our claim evaluation methods are stringent, and we consider all details when determining the best course of action. However, upon reviewing your account, you have filed a dispute on these charges with your bank. Since you went through the chargeback process, we cannot issue a refund as there is an ongoing investigation of the dispute you have filed. Either way, your bank may give a refund if the claim is validated. Thank you for understanding and your patience.
Customer Answer
Date: 08/01/2023

Complaint: 20358227

I am rejecting this response because: the bank resolved the dispute and the payment was made, as an be seen on my statement. The complaints regarding this scam are extremely numerous on BBB. They have given a full refund to others and I expect one also! They keep telling me that because my bank is involved that they can not honor their refund policy. ******** has washed their hands of this and approved their payments. They got their money and will not honor their return policy. From what I have now read of the reviews of this company, even if I hadn't filed a dispute, they still would not have accepted a return.

Sincerely,

*******************************
Business Response
Date: 08/14/2023
Hello ******,
We do apologize for the confusion. We would be more than happy to clarify any misunderstanding with your order. You can get this discounted price of $39.99 if you will purchase a bundle, more bottles more discounts you can get. The deal is $199.99 for 3 bottles so each bottle is $66.66. We are including 2 free bottles in that package so that brings the price down (divide $199.99 by 5) to $39.99 for each bottle. You also placed an additional order of the (BioScience Capsules - 2 Bottles) for which you paid $60.00.

We list this cheaper product price on our packages not to mislead, but to show the savings customers can have by purchasing the larger packages. We do provide the total price for each package right under the offers to avoid any confusion.
Unfortunately, we can no longer process any refund on your account since you already filed a dispute with your bank. The reason we cannot process a refund is that you have already requested one with them. Meaning that they already gave you or are going to give you the amount disputed. The best resolution is to coordinate with your bank regarding this matter.

Rest assured, the account is canceled and you won't receive any further charges.

Thank you

Customer Answer
Date: 08/14/2023

Complaint: 20358227

I am rejecting this response because:
Bank statement shows that the company's charge went through and I have returned the product.
*******************************************************
Initial Complaint
Date:07/18/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
SCAM ALERT!Product does not work!Company REFUSES REFUND as they do not stand by their product or their advertisement!Company used celebrities and popular people to promote their product. Such a scam and fraudulent company. I immediately contacted my Bank to freeze payment because they charged more (fraud) than stated on website. Attempted to call and email the company (Biolyfe) for a cancellation and refund only to receive a phony phone number and no immediate response on email. After persistent and repetitive communication to Biolyfe* I received a notice from them that I would need to call my bank and have a 3-way call with them* me* and my bank in order to receive a refund. Long story short* company refused refund and after 30 days* refused to per-sue * even after 60 days* even though website stated* 100% refund if customer is dissatisfied. Regardless of my attempt* Biolyfe /Bioscience refused refund. I am on a limited budget* product did not work* and company did not support their product. It is a scam and fraud. I have since searched and read lots of customer complaints. I want my money refunded ($259.00)* plus no other person falls into their trap and scammed like me. I am a very reluctant and hesitant to fall for these type of products and promotions* but incorporating unsolicited celebrities in their marketing caused me to go out of my comfort zone and I am sure hundreds* if not thousands of other people have been affected. Stop ************ form scamming and creating fraud towards innocent hardworking people. Thank you* ***********************
Business Response
Date: 07/21/2023
Hello,
We are sorry to hear that you didn't see the desired results after trying the product. People's body is unique. The effects of the product depends on how your body reacts to the supplement. In some cases, it takes 1-2 months before you see the product results. The best advise we can give is to continue trying the product as it will surely help you sooner.
As a one time courtesy, we went ahead and issued a full refund as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

Rest assured, the account is canceled and you won't receive any further charges.

Thank you

Customer Answer
Date: 07/29/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Customer Answer
Date: 08/08/2023

Complaint: 20338068

I am rejecting this response because:

I waited past the **** days they said I would expect my refund, I still did not receive it. Please re-open my case.

Sincerely,

***********************
Business Response
Date: 08/14/2023
Hello,

We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.

This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated.

Thank you
Initial Complaint
Date:07/11/2023
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered some products from the company and without them notifying me they sent more products and charged me for them ! I do not wish to have anymore products delivered from them ! Please help me , thank you in advance for your help !!
Business Response
Date: 07/14/2023
Hello *******,
We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.

We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $199.99 today. You should expect to see the credited amount in your account within the next **** business days.

Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.

We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.
Customer Answer
Date: 07/15/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:07/11/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Returned merchandise. Have proof of delivery to them May 23 and they are not issuing refund still after 6 weeks claiming they are awaiting the warehouse to confirm return. Valued amount $139
Business Response
Date: 07/14/2023
Hello *****,
We sincerely regret any inconvenience you may have experienced and can assure you that we are doing everything possible to resolve your issue. We ensure that important matters like this are dealt with appropriately.

As per double-checking, your account was refunded $104.99 on 07/12/23 back to your account. Please note that all returned products are subject to restocking fees. However, as an exemption, we went ahead and waived it and issued an additional refund of $35.00 today. You should the credit within **** business days. Rest assured, the account is canceled, and you won't receive any further charges.

Thank you for being so patient. If you need anything else, let me know if I can help.

Customer Answer
Date: 07/14/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:07/10/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband ordered a month of the gummies. He was unkowingly enrolled in monthly subscription costing ****** I called the company and cancelled subscriptions. They promised refund upon return of the product. The original bill was 5/03/23. I returned the product on 05/18/23 and followed their directions on how to do that. I have the postal receipt. I have not received the $****** that they charged for the month I returned. I would like to get the promised refund to my crdit card in the amount of $******
Business Response
Date: 07/12/2023
Hello *****,

We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

We went ahead and issued a full refund for the second order today. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

Rest assured, the account is canceled and you won't receive any further charges.

Thank you
Customer Answer
Date: 07/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:07/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased bio science products in May 2023. Was overcharged on the initial purchase by $60. Now I'm being charged for an additional supply I never requested or ordered. I'm on the phone with support and they are attempting talk me into a 50% refund. I'm refusing anything short of a full refund of $129.99
Business Response
Date: 07/12/2023
Hello,

We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

As a one time courtesy, we issued a full refund on 07/07/2023 for the second order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.

Rest assured, the account is canceled and you won't receive any further charges.

Thank you
Initial Complaint
Date:07/05/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Let me say I am very disappointed with Bio Science. I am a disabled veteran on a fixed income. My health is not the best. I saw their advertisement for cbd gummies to improve your health. The price seemed reasonable. ***** for 2 bottles. Wow! Great deal I thought. So I ordered. Within an hour I looked at my account and there was and additional charge of ****** for another product I never ordered. I called them to say there was a mistake with my order. All I got was and employee saying there is nothing they could do because the order was pending. I told them I live on a fixed income and their additional charge ******** my account. Sorry. Sorry. I wanted a total refund because their add was misleading. Sorry. Sorry. I was so upset that this company that they took total advantage of me and my medical condition. I just want my money back. That is all I need and an apology for them preying on people like me who are just trying to get healthier. Thank you for any help that you may be able to give me.
Business Response
Date: 07/10/2023
Hello ****,
We sincerely regret any inconvenience you may have experienced and can assure you that we are doing everything possible to resolve your issue. We ensure that important matters like this are dealt with appropriately.

We apologize if the pricing structure was not clearly communicated during your purchase. We display the discounted price on our packaging to highlight the savings customers can enjoy by purchasing larger packages.

As a one-time courtesy, we went ahead and issued a refund of $189.99 today. You should see a credit in your account in the next **** business days.

Rest assured, the account is canceled, and you won't receive any further charges. Thank you for being so patient. If you need anything else, let me know if I can help.
Customer Answer
Date: 07/11/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:07/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I saw an AD on ******** to try an introductory bottle of Keto gummies for $39.99, instead, I was charged $259.99 and received (6) bottles of gummies. Last month I was charged $199.99! No where in the AD, or the confirmation email was there any mention of a reoccurring subscription charge of $199.99. After searching for the company online and coming up with zero results, I located a phone number in the initial confirmation email. I called on June 16th to cancel the subscription and asked for a refund as the second package of products never arrived.The agent explained she could see the order shipped, and it was too late to cancel it. Furthermore, she explained upon receipt of the package to call back for a full refund and a label to send it back. Or, a full refund if the package never arrived. Guess what? The package never arrived. I called today and after getting zero support from the first representative, I asked for a supervisor. He was also refusing to provide a full refund. He proceeded to tell me to file a claim with the ***** I explained this would only result in a them filing a claim with this company; it's not like the **** would be refunding me. He went on to explain their policy is only 50% refund. Where is this published? There isn't a single website to be found, no links to click in the email, overall shady as hell! Please, do NOT order from this company. Fingers crossed my subscription was actually canceled and the partial refund will go through.
Business Response
Date: 07/10/2023
*******************,
We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.

We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue an additional refund of $189.99 today. You should expect to see the credited amount in your account within the next **** business days.

Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.

We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.

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Bio Science is NOT a BBB Accredited Business.