Reviews
This profile includes reviews for Sentry Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
3.36/5 stars
Average of 166 Customer Reviews
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Review fromSteven S
Date: 02/24/2024
1 starSteven S
Date: 02/24/2024
this is a low-life scamming company that only has there own interest at hand. They field a bunch of lackeys to answer phone complaints but do nothing but support the condo owners or renters. Lcam manager at property in ******* makes ***** per year steals other funds and sells ac filters, shame on them.Sentry Management, Inc.
Date: 05/11/2024
Thank you so much for taking the time to share your feedback. We appreciate knowing our teams are providing exceptional customer experiences.Review fromJoey K
Date: 02/22/2024
5 starsAs a Plumbing Contractor, we work with many different property management companies. We have found sentry management to be one of the top to work with.Review fromStacey C
Date: 02/10/2024
1 starStacey C
Date: 02/10/2024
Sentry Management has inept workers. They deserve -5 stars I am on the *** Board and made multiple purchases and asked for credit months ago at different times- I shouldve had over a $700 credit in my account and it only reflect $100 plus I just had to send one email a fourth time to get approximately $300 back. We left a previous management company (***********) because they were taking money and charging multiple times for fees, we had no service providers taking care of our community, but our account was always depleted by the end of the year. We came to Sentry- trusted them and theyve failed us. We asked to review previous records from that old management company and they finally admitted (after a year) that they couldnt locate them. And said they had to have shredded them and had proof that hard copies had been dropped off. The other company kept charging us for storage of records that had been in my garage- Sentrys lack of admission to destroying records early on interfered with the statute of limitations- too late to call the other company on taking money for records they were no longer storing.I like that you can speak with a live person at Sentry, but none of these people are truly capable of proving you with the help you need. When you request callbacks from superiors or leave VMs on the board line- it will be months, and still, no one response, but meanwhile, Sentry gets their pay.Our new manager- ***************** is lackadaisical and lethargic when it comes to working. Her follow up and follow through is poor. You can send detailed emails and leave messages and things arent done properly. Ask for a phone call from her to relay specific information- and in turn, she refuses to follow up with an email and wants you to email the talking points to her. She gets paid to provide a disservice to the communities (however small) that are paying for the disservice. *******- her supervisor- is well aware of the request for a new manager- he fails to call.Sentry Management, Inc.
Date: 05/10/2024
We apologize for the less than positive experience, and the delayed response. We would like to speak with you further about this matter in order to assist with resolution. We invite you to email ******************************************* and provide your contact information, along with the community name. Someone from our team will be happy to reach out.Sentry Management, Inc.
Date: 05/11/2024
We are disheartened that this is your perception of Sentry. Because some information is redacted, we are unable to ascertain what has happened or how we can resolve, but we would like to gain and understanding of the matter and would appreciate the opportunity to obtain more information about your interactions with Sentry Management. If you would like to speak to a member of the Customer Experience team, please provide your contact information and association name to ********************************************Review fromAnne V
Date: 02/09/2024
5 starsAnne V
Date: 02/09/2024
Very professional, courteous and responsive to my emails in preparing a condo for sale in Chippewill Condominiums! ************************* is an asset to the organization.Sentry Management, Inc.
Date: 05/10/2024
Thank you so much for your kind words and 5-star rating. We appreciate hearing our team members are providing exceptional service.Sentry Management, Inc.
Date: 05/11/2024
Thank you for taking a moment to share your experience and appreciation. We love hearing our teams are doing a great job!Review fromJan G
Date: 02/05/2024
5 starsJan G
Date: 02/05/2024
We really enjoy working with ******* at Sentry Management. She goes out of her way to help solve any problems!Sentry Management, Inc.
Date: 05/10/2024
Thank you for taking a moment to leave these kind words and 5 star rating. We appreciate knowing our teams are providing exceptional service.Sentry Management, Inc.
Date: 05/11/2024
We appreciate the kind words and love hearing that our teams are providing exceptional service! Thank you for taking the time to let us know about your experience.Review fromEd R
Date: 01/26/2024
1 starEd R
Date: 01/26/2024
Avoid this company.Our *** entered into an agreement in Jan of 2023 after it bought out our previous management company, Advanced Realty Management. We quit on Dec 31, 2023 at the end of the one year agreement.-From the start they were consistently late in their monthly finance reports to us, sometimes more than a month. They were late in paying our vendors as well in some cases.-They are very expensive. When we shopped around we found other local companies for a cheaper price. Their service was terrible.-Despite a "local" office in ********, they are NOT local. Their headquarters is in ** and all contracts and any checks they write to the *** or individual need to come from there. They are very slow.-Once we decided we were leaving and wanted to move money from our checking and savings account controlled by ******************** it was very difficult and time consuming with multiple emails and calls. We took the amounts out in 3 increments, Our first was 10K. In our second increment, they only wrote a check for 7K instead of the 10K we had asked for- despite us still having approximately 10K as a buffer in their accounts -When they provided final records we saw our final increment of checks had been written on Jan 10th BUT the local office would not say they had them. It took a call to ** after which on the 25th we finally picked up the checks.It was just a terrible experience from beginning to end. I am surprised they are licensed to do business in ****.Sentry Management, Inc.
Date: 05/10/2024
We are sorry your perception of Sentry Management is less than positive. We are privileged to be a national company with a purpose of nurturing communities we are all proud to call home. We do appreciate feedback in an effort to improve our service to our clients. Thank you for taking the time to sh are your experienceSentry Management, Inc.
Date: 05/11/2024
We are disheartened that this was your experience. We understand transitions can sometimes be difficult, and we would appreciate the opportunity to obtain more information about your interactions with Sentry Management. If you would like to speak to a member of the Customer Experience team, please provide your contact information and association name to ********************************************Review fromApril S
Date: 01/24/2024
1 starApril S
Date: 01/24/2024
After our contract expired with Sentry, we switched to another large company for our condo complex. Sentry agents had to be reminded again and again to fix things and few things were getting fixed. Our new management company is exasperated by trying to get either the start up funds or all funds in order to pay our bills! They have been trying for over a month. They have asked Sentry to pay the bills in the meantime to no avail. Sadly, we have just found out that Sentry did not pay our insurance and we are in jeopardy of losing that. Our insurance agent called to tell us this tidbit. When I call the longwood office they transfer me and I sit on hold for over 60 minutes without anyone ever coming back on the line. This has happened again and again for weeks. This is not just the ********** office, but the *************** as well. I couldnt get through to the ******** office either. No one calls back, they dont email, they dont the phone. Im truly floored.Sentry Management, Inc.
Date: 05/10/2024
We would like to gain a better understand of the matters described. I would invite you to email ******************************************* with your contact information and association name so that a Customer Experience team member can reach out.Sentry Management, Inc.
Date: 05/11/2024
We are disheartened that this was your experience. We would like to gain and understanding of the matter and would appreciate the opportunity to obtain more information about your interactions with Sentry Management. If you would like to speak to a member of the Customer Experience team, please provide you r contact information and association name to ********************************************Review fromJan H
Date: 01/13/2024
1 starJan H
Date: 01/13/2024
We had a property management company that did not provide the service for which we contracted. That company is Sentry Management. Their services were useless. We employed them in October 2022. They had purchased Advanced ***************** Realty was our Property Management for almost 20 years. The next year was a total nightmare; Sentry's reports were late, they didn't pay our vendors timely, sometimes 2-3 months after the services were performed; they incorrectly figured our increase in homeowners dues so that some residents were payment too much and some were paying too little. We hired a new property manager on November 1, 2023, and they discovered the error in the amount of homeowner's dues. It took them several months to get the records from Sentry, and then they were incomplete. I would not recommend this company to any other HOA or condo association. Thank you. *****Sentry Management, Inc.
Date: 05/11/2024
We are disheartened that this was your experience. We understand transitions can be difficult, but we would appreciate the opportunity to obtain more information about your interactions with Sentry Management. If you would like to speak to a member of the Customer Experience team, please provide your contact information and association name to ********************************************Review fromLinda F
Date: 01/11/2024
5 starsLinda F
Date: 01/11/2024
Had my downspout on my home fly off during rain on Tuesday. Let ******************************* know on Wednesday, it was fixed Thursday AM!!! Very much appreciated.Sentry Management, Inc.
Date: 05/11/2024
Thank you for sharing this experience with us! Knowing our teams are nurturing communities we are all proud to call home is appreciated. We are so happy to hear that you are satisfied with the service we provide, and appreciate the team as much as we do!Review fromFrankie R
Date: 01/05/2024
5 starsFrankie R
Date: 01/05/2024
I have lived in ************** of Flying Cloud subdivision since August ****. Sentry Management has always provided excellent customer service. I will say a lot of why Stillwater is one of the most popular subdivisions in the Oviedo area has to do with Sentry Management and their dedicated associates. I also need to mention a very important associate ************************** without her endless knowledge of ************** are managed Stillwater would just be another bah subdivision, instead home values are at an all-time high. Home sells in record time and at record prices. Thank you. ************************** for all you do for Stillwater of Flying Cloud. ***********************************Sentry Management, Inc.
Date: 05/11/2024
Thank you so much for taking the time to share your experience. We appreciate hearing that our team is providing excellent service, and we look forward to continuing to serve Flying Cloud for years to come!
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