Reviews

This profile includes reviews for Sentry Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sentry Management, Inc. has 46 locations, listed below.

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  Sentry Management, Inc.

  2180 W State Road 434 Ste 5000 Longwood, FL 32779-5042

  
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  Sentry Management, Inc.

  2200 Defense Hwy STE 405 Crofton, MD 21114-2929

  
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  Sentry Management, Inc.

  7619 Little River Tpke Suite 210 Annandale, VA 22003-2646

  
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  Sentry Management

  4401 Leeds Ave Suite 120 North Charleston, SC 29405-7554

  
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  Sentry Management Inc

  3109 Poplarwood Ct Suite 310 Raleigh, NC 27604-1011

  

Review Details

• Review fromJosh A

  Date: 12/19/2023

  1 star

  Josh A

  Date: 12/19/2023

  Mismanagement of HOA funds. We live in *** ******** in Auburn, Al. They have done nothing but devalue the neighborhood. They maintain nothing. The bridge is falling apart. The pond has built up so much silt the north end looks like a sandbar. Parking lot lights are out at the clubhouse and have been for almost 2 years. All of this has been reported multiple times to Jodi. Nothing has been done. They decided this week to send letters out increasing our HOA dues 33% and $300 of that is due January 1st. No justification to increase. Sentry is a joke and a crook

  Sentry Management, Inc.

  Date: 05/10/2024

  We are disheartened by your perception of Sentry Management. We would like the opportunity to gain an understanding of your experiences, and would appreciate further feedback. We take accusations of theft very seriously and would invite you to email your contact information and association name to ********************** A Customer Experience team member will be happy to reach out.

  Sentry Management, Inc.

  Date: 05/11/2024

  We are disheartened that this is your perception of Sentry. We take allegations like these seriously, and would like to gain and understanding of the matters you present. If you would like to speak to a member of the Customer Experience team, please provide your contact information and association name to ********************************************

• Review fromRick A

  Date: 12/13/2023

  5 stars

  Rick A

  Date: 12/13/2023

  I have worked with numerous property, management companies and Sentry Management is among the experts. Together, we have been having a difficult time with a project, but they have been there side by side with me and the property manager . I appreciate the extra teeth and applaud them for their insight. I look forward to continuing relationship with them.

  Sentry Management, Inc.

  Date: 05/11/2024

  We appreciate your business partners and are happy to hear that our teams are doing a great job!

• Review fromMonica M

  Date: 12/05/2023

  1 star
  This review is related to a series of concerning incidents involving Sentry Management and the ********** ********** *********** (HOA), which indicate violations of Maryland HOA laws and raise questions about a potential conflict of interest. The details of the situation are as follows:
  The dispute originated from a virtual budget meeting held on November 09, 2023. Despite being provided with the 2024 proposed budget, a letter detailing mandatory increased assessments, and the meeting invite, homeowners expressed concerns during the meeting about insufficient information to make an informed decision.
  The Board adjourned the meeting and indicated that we would reconvene December 6, 2023. Requests for essential documents, including the financial statement that was read aloud by Sentry Management Community Manager, Jeff ***** were made.
  On November 10, 2023, one day after the budget meeting, I formally requested copies of all 2023 bank statements, all 2023 invoices, the 2024 proposed budget, and the treasurer's report. In response, Jeff ***** indicated there would be a 21-day delay in providing the requested information. Despite my request for expedited delivery and electronic provision, the documents were only provided on December 1, 2023.
  Upon inquiring about missing invoices, Jeff ***** began copying his direct supervisor, LaShauna *******, on our email exchanges. When questioned about this, Ms. ******* asserted that her involvement was due to her role as Jeff's direct supervisor. This situation presents a troubling conflict of interest, as Ms. ******* is not only a Sentry Management employee but also a former board member of Palmerwood HOA and remains a current homeowner of Palmerwood HOA.
  My primary complaint revolves around Sentry Management's violation of Maryland HOA laws concerning the timely provision of financial documents and a clear conflict of interest by allowing a former board member to create barriers to accessing to vital financial documents.

• Review fromWade W

  Date: 12/04/2023

  5 stars
  Professional staff on site twice a week. Kellie was a huge help with paperwork for my condo.

• Review fromJacquelyn P

  Date: 11/30/2023

  5 stars
  Our community has worked with Sentry for many years! Lindsey Thigpen is our community manager and she is absolutely amazing! She has worked on many large projects for our community and she has made sure to follow through on each one. These projects wouldn’t be possible without her dependability and commitment to our community.
  Although I’m sure she manages tons of communities, she takes the time out to make us feel like we are her top priority. Lindsey is dedicated, honest and always has the communities best interest at heart. We are very lucky to have such an incredible community manager!

• Review fromjoseph G

  Date: 11/28/2023

  5 stars
  Awesome company, I worked with them for nine years and they did everything possible to make our community wonderful. The company that is in charge where I now reside is terrible. Residents are not respected and everything is in shambles. No support from upper management.

• Review fromJoseph R

  Date: 11/16/2023

  5 stars
  I have done several jobs for Jamie *******. I find her to be very professional. She has always been prompt with returning my phone calls, emails, and answering all my questions. It has been a pleasure.

• Review fromAurelie C.

  Date: 11/15/2023

  5 stars

  Aurelie C.

  Date: 11/15/2023

  It is a pleasure working with Sentry. They are very responsive and always there to help.

  Sentry Management, Inc.

  Date: 05/10/2024

  We are sorry your perception of Sentry Management is less than positive. Transitions can be challenging, and no matter how diligently information is gathered during any transition, service interruptions can happen. Without more information, it is difficult to pinpoint the reason for the challenges described. It is important to note that management companies work at the direction of the ***** of ********** We do appreciate your feedback and will use it in an effort to improve our services.

• Review fromMargaret B

  Date: 11/09/2023

  1 star

  Margaret B

  Date: 11/09/2023

  I live in a condominium community in Phoenix AZ for which Sentry Management , Inc. is the property manager.
  
  My complaint concerns their third rate bookkeeping practices along with concerns about the community manager who defends their incompetence rather than trying to correct the situation.
  
  The accounting staff in FL does not understand the need to close a fiscal period. This means that once a month has been accounted for, the numbers should not change.
  
  Very simply, how does anyone know which set of numbers is truly the correct set for a given month if they keep changing???
  
  When I told our community manager that his practice is wrong and must be stopped, she told me
  that I did not understand "HOA accounting". This is utter and complete nonsense. (I am a retired CPA who has worked in a number of different industries).
  
  The concept of the "time period principle" is the same in ALL industries. The magnitude of this women's arrogance, ignorance, and chutzpah is beyond astounding to me.
  
  My recommendation is to avoid Sentry Management.
  
  I gave them one star because it is not possible to give them negative stars.

  Sentry Management, Inc.

  Date: 05/10/2024

  Thank you for sharing your experience. We are pleased to hear that our team members are providing exceptional service!

• Review fromJohn T

  Date: 11/03/2023

  1 star

  John T

  Date: 11/03/2023

  Sentry probably is a great company but unfortunately the President Nicolle McGraw with Brookside neighborhood is protecting the deception of President with HOA Board knowing there is violation in consumer protection rights and diversity is at huge risk. Please investigate, will be seeking massive legal action in the future. Demanding $6500 from every household even if they don't pay monthly fees but not willing to put in writing will deliver services knowing there is lack of deliverance in paid services--subjecting to lien & judgement. City hall initially held on 3/4/23 then recently on 11/1/23. Solid evidence of emails hiding details from manager and replacement for protection of president of HOA.

  Sentry Management, Inc.

  Date: 05/10/2024

  Thank you so much for taking the time to leave this stellar review and 5 star rating. We really appreciating knowing our teams are doing all they can to nurture communities we are all proud to call home!