Reviews

This profile includes reviews for Sentry Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sentry Management, Inc. has 46 locations, listed below.

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  Sentry Management, Inc.

  2180 W State Road 434 Ste 5000 Longwood, FL 32779-5042

  
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  Sentry Management, Inc.

  8425 Keystone Crossing STE 108 Indianapolis, IN 46240-4322

  
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  Sentry Management Inc

  7421 Mexico Rd STE 101 Saint Peters, MO 63376-1371

  
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  Sentry Management Inc

  9666 Olive Blvd STE 116 Saint Louis, MO 63132-3012

  
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  Sentry Management

  7031 Vista Drive West Des Moines, IA 50266

  

Review Details

• Review fromMichelle M

  Date: 10/29/2023

  1 star
  The worst management company in Florida. Unethical, unprofessional, not accesible, not knowledgeable. They have taken 5 months to respond to a simple fence request and I'm still waiting for the response from Michelle ******** the Division President and Mr. ****.

• Review fromKENNETH K

  Date: 10/27/2023

  4 stars

  KENNETH K

  Date: 10/27/2023

  Candace is always responsive to my queries timely and obtains answers and explanations . She is courteous and a true professional in her communications, although a few times we might disagree on some things.
  
  Sentry is a large corporation so there is a hierarchy of command so sometimes things get muddled but overall they do their best in resolving issues even though we are a small fish in a big pond.
  
  Sentry has new management and their business costs has become more expensive. Now charging for things not considered before but I understand costs do go up.
  
  We just have to operate more efficiently and watch our expenses !

  Sentry Management, Inc.

  Date: 05/10/2024

  Thank you so much for taking a moment to let us know about your experiences. We value our business partners and appreciate knowing we have a great working relationship with you!

• Review fromConnie L

  Date: 10/27/2023

  5 stars
  I have been a vendor of Sentry Management for many MANY years and find them to be one of the BEST in the industry. Every management company I work with has its ups and downs but my favorite thing about Sentry Management is that they give back to the community. They do everything by the books and are continuously training their managers with the latest, greatest of knowledge, technology and processes allowing them to always be on their A Game. Kayti, Victor, Birgit and Candace are some of my favorite managers I have worked with recently but everyone on their team is spectacular!

• Review fromJane K

  Date: 10/09/2023

  5 stars
  Candace is a great CAM. She follows through with all board requests.

• Review fromLauren S

  Date: 10/09/2023

  5 stars
  We moved to a subdivision under Sentry management from a community under Kramer Triad in Belleville MI and our experience with Sentry has been unbelievably refreshing after dealing with Kramer Triad for 4 years. We submitted an approval request for a generator and their customer service department was quick to respond, we had everything completed, submitted and in front of the board in less than two hours. The negative reviews are clearly from people who haven't dealt with crappy management companies, after being stuck with Kramer Triad for longer than I ever would have liked this has been such a positive and pleasant experience. If we had tried to get this accomplished with our previous management, it would have been months and months before we even received a response. The entire community is beautiful as well!! We are very happy we made the move! 5 stars!!

• Review fromLucy S

  Date: 10/08/2023

  5 stars
  I was vice president of the Condo Association board when we were looking for a new Management Co. We interviewed five companies and Your Piece of Mind (now Sentry) was one of them. We were very impressed with the layout of their office, their checks and balances, their numerous employees and their entire system! Many years have passed since then, and I am still just as impressed with them! Phone calls are returned in a reasonable amount of time. You do not have to speak to your manager to get updates because anyone who answers the phone can help you. That alone saves a lot of phone tags! I would recommend Sentry Management to any association. I am sure you would be impressed, as we were, if you just interviewed them!

• Review fromDiane L

  Date: 10/08/2023

  5 stars
  We have had Sentry Management for our condo complex since the early part of 2023. All I can say is, so far so good. Our management representative, Hannah, handles any issues, questions we might have, and finds answers for us. I like what I see so far,

• Review frompaul k

  Date: 10/05/2023

  1 star
  lousy communication with these people, get threatening letter for legal action for stains on the roof, and you ask them questions, concerns no one responds, NO ONE, I'm going to have to hire an attorney myself and bring legal action against them because I am going to lose a 9000.00 fence contract I am trying to get done and again NO ONE has responded close to a month, looks like I'll be selling and getting away from these people.

• Review fromElizabeth C

  Date: 09/22/2023

  1 star
  The worst HOA ! Incompetent staff we can't get rid of fast enough.

• Review fromBill B

  Date: 09/11/2023

  1 star
  As the president on a townhome community of 88 homes, working with Sentry for three and a half years, I recommended and our board made the decision to move our management contract elsewhere. The Sentry system appears to have all association communication go through the community manager. Responses from Sentry come back to the manager, then to the association. It is difficult to tell if the manager is the problem or if accounting simply does not care whether invoices are charged to the correct accounts. The manager may or may not seek proposals from multiple vendors when requested. Managers appear to not share information about service providers to allow the association the opportunity to take advantage of the large number of managers employed by Sentry. Checks may be issued within a week, or take months. The process for terminating the management agreement requires a ninety day delay or pay for management services for three months, with no service, or both.
  
  Once an agreement to terminate is reached, Sentry may choose to keep records from the new management company as long as they please. If you choose to use Sentry, be sure to have a clause in your contract requiring release of records within 5 business days of the end of the contract to facilitate transfer to the new management company.