Complaints

This profile includes complaints for Waste Pro USA, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Waste Pro USA, Inc.

  2101 W State Road 434 STE 305 Longwood, FL 32779-5053

  
• 

  Waste Pro

  13331 Southern Precast Dr Alachua, FL 32615-8548

  
• 

  Waste Pro USA, Inc.

  4785 Fulton Industrial Blvd SW Atlanta, GA 30336-2009

  
• 

  Waste Pro of North Carolina

  138 Tavistock Rd Arden, NC 28704-9152

  
• 

  Waste Pro USA, Inc.

  396 1/2 Liberty Rd Natchez, MS 39120-4117

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account ******. 9/25/24 Called & spoke to ******. Notified them I was moving & needed to close my account. Told to email executed closing documents on my home to prove moving, takes 30 days to receive any refund due me. Did this on 10/23/24 email receipt received from ******** *** and advised termination of account being worked on. Refund Owed to me $53.61. Called Clearwater office 10/31/24 spoke w/********, advised account closed out and refund check would be sent by mail. Called again 11/15, 12/2, 12/3, 12/6, 12/9, 12/11 spoke *****, advised check mailed yesterday on 12/10. Emailed Executive *** Ten **** 12/23. EMd again 12/30 and included Execs **** *******, **** ******, **** **************** ********. Recd read receipts from all. No response. 12/31 spoke ****** then *** Cading, told me check was in the mail. 1/2/25 spoke to both again, still no check. 1/7 & 1/8 spoke *** again, no check. 1/9-called twice no call back. 1/10 Left message again for ***. Emailed Execs again. *** called 6:48pm said she must confirm check mailed was not cashed and can then send another. She first told me this on Jan 2nd. I want my refund of $53.61. I have copies of all emails and documents sent and notes on all my calls. I get told another version of when check was mailed or how long I need to continue to wait every time I speak with ***. I have asked for an overnight Fed Ex delivery of my refund. *** has no authority to do this and no one else I have contacted will step in and help. On January 23rd it will be 90 days since my 'proof' of moving was provided to them to close my account that was in good standing. I have went above and beyond to obtain the refund due me.

  

  Business Response

  Date: 01/14/2025

  Waste Pro processed the refund and mailed the check on January 3, 2025.  She should receive the check this week if she has not already.  Apparently there was some confusion with the check request but that was corrected and the check was processed.  We apologize for the inconvenience. 

  Customer Answer

  Date: 01/14/2025

   
  Complaint: 22797824
  
  I am rejecting this response because: I have been told several times that a check has been mailed. It is being mailed from ********, Florida to **************************************** address. I have received no check. I understand that the ***************** is not as reliable as in year's past, however, I don't believe that it takes more than 10 postal delivery days to get from ******** to *************. (this time they are staying a check was mailed on January 3rd and it is now January 14th)

  I have asked repeatedly for an overnight delivery of my refund check as I was first told a check was mailed on December 10th by ***** ******** in **************** when I spoke with him on December 11th. That check never arrived either. 
  
  Sincerely,
  
  ******* *******

  Customer Answer

  Date: 01/18/2025

  Just a update that I still have not received my refund check - it is now the 18th of January. 

  Thank you. 

  Customer Answer

  Date: 01/27/2025

  Good morning, 

  I am still waiting for the latest refund check that they have stated they mailed to me from ********, Florida. They stated it was mailed on January 3rd per their response. The initial check I was told was mailed on December 10th and that one never arrived either. 

  Can my refund be sent some other way that the ***************** since that does not seem to be working? 

  Thank you--

  ******* *******

  

  Business Response

  Date: 01/28/2025

  Apparently a wrong address was used to send payment and a new check has been cut and sent out via Fed ex track number 7717 2083 7517 to the address she provided to our Accounting department.  She should receive it by tomorrow.  We apologize for the inconvenience.  Thank you.

  Customer Answer

  Date: 02/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as I have received the check by Fed Ex and deposited it. 
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:01/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Waste Pro sent me a bill for $847.92 today. I canceled their service last year in July (2024). When canceling I asked if there was anything further I needed to do to cancel and was told no. My account with them was paid in full and time I ended contract.Why am I being sent this bill when I canceled their services and have a different trash company that I have paid?This bill is incorrect. Also, there was no way to contact the company as they are closed outside my work hours and voicemail is full. No email is provided to contact them.

  

  Business Response

  Date: 01/14/2025

  The office Manager ****** has reached out to the customer and left message since it went to voicemail explaining that effective 1/1/2025, American Waste Disposal and Waste Pro have merged and that her invoice shouldve been for $423.96 for 2025.  She has a credit on her account of $253.02 sent over by American Waste Disposal and asked that she return my call in regards to this matter

  Customer Answer

  Date: 01/25/2025

  Waste Pro contacted me and told me it was an admin error on their end. **** was incorrect and nothing is owed. This is resolved. It was a confusion caused by the transfer of American Waste Pro, which they recently acquired.

  Customer Answer

  Date: 01/27/2025

  Date Sent: 1/25/2025 7:21:19 AM
  Waste Pro contacted me and told me it was an admin error on their end. **** was incorrect and nothing is owed. This is resolved. It was a confusion caused by the transfer of American Waste Pro, which they recently acquired.

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I don't use the company and i didn't sign up for there service but they sent me a bill. I do not even have a trash bin from them. I use a completely different company. When i try to call them using the number on the bill727-452-5278 to resolve the issue it just hangs up on me. I have also attached a picture of the company that i do use as proof. I can't also provide billing statements showing that i use another company for a long time.

  

  Business Response

  Date: 01/14/2025

  Customer has been contacted and he advised me that he found out that American Waste Disposal was bought out by Waste Pro and did not realize it until he received his invoice and Welcome Letter that he received.

• Initial Complaint

  Date:01/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************ did not renew their contract with Waste Pro trash services for the upcoming year. In August 2024 I was billed for the remainder of the year through Dec. 31st. The bill was paid. Waste Pro quit picking up our trash in mid Dec. They did not pick up recycling after Dec. 11th and trash after Dec. 18th. I called 3 times to get my trash serviced before our contract ended on the Dec. 31st. I was told they would send a truck and that never happened. It is now Jan. 4 and my trash still hasnt been picked up. I have requested a refund on Waste Pros website with no resolve. I have called the Asheville city manager also. I would like to be refunded for the services I did not receive from Waste Pro in December.

  

  Business Response

  Date: 01/08/2025

  I called him twice and no response . We did credit his account for the amount of time he states it was missed . 

  Customer Answer

  Date: 01/08/2025

   
  Complaint: 22767207
  
  I am rejecting this response because: First of all, I am not a male, so I am not sure who you are referring to when you stated you called him twice. My name is ***** ***** and no one has called me-

  ********** - ***** *****
  ****************
  *********, NC 288038604

  
  My account has not been credited either. I no longer have an account with ********************** due to the fact that the contract ended in Dec. 2024. This bill was paid in August (8/2/24 for $94.64) with no credit given. I would however like a refund for the weeks that I did not receive service in December, after I paid for those services ahead of time. 
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 01/14/2025

  The Manager spoke to the customer . Credit has been applied and she knows the time frame to expect a refund . She is satisfied with the resolution

  Customer Answer

  Date: 01/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, upon receiving my refund. 
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:12/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Basic details:*12/16 was my recycling day. They did not pick up the recycling, though they picked up the trash.*I called daily to request my recycling be picked up. Each time I was told they would pick it up either that date by 7pm or the next day. It was never picked up, necessitating repeated calls, waiting in their phone cue, to report this and only for them to repeat that it would be picked up. As of 12/27/24 it has still not been picked up.*During one of my calls on Friday 12/20 I was told that the recycling truck would not come and get it. However, I was instructed to be sure the recycling bin was at the street on Monday when my normal trash pick up is. I was told it would be picked up by the regular trash (rather than recycling) truck. It has not been picked up (though my trash was) as of 12/27.*At no time was there an apology from the customer service **** nor any commentary that provided any confidence in a resolution (which is backed up by the recycling still sitting at the street as I type this).What I want:1) The recycling picked up. Because it's full and our next recycling pick up is forthcoming they need to be willing to pick up twice the amount. This will require that some of my recycling is placed on the ground because the bin is full.2) I want a statement credit to account for a) the length of time the recycling has remained at the street and b) the amount of time I've had to take to repeatedly call and wait in their phone cue.

  

  Business Response

  Date: 01/08/2025

  His account is being credited for the one pick up. 

  Customer Answer

  Date: 01/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me (as long as they follow through with crediting my account).
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:12/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  chronic problems, Waste Pro avoiding picking up yard recycles in my ***** ZIP Code area! I addressed the issue and this is not concerning the holiday schedule. This is beyond the holiday schedule. This is consistent with their business practices of avoiding picking your recycles up! I have asked them to have a 2nd yard recycle bin free of charge because I have other things that need to be filled up in there and they are cause me delays and I clean up efforts!

  

  Business Response

  Date: 01/08/2025

  This complaint was about a yard waste container that is up to the resident to provide, he must have called customer service and was told we dont supply the containers.  He has an old  yard waste cart that was left from the previous contract, ***** went to house no one was home  and left a waste pro cart for yard waste. 
  
  This has been resolved we just have not spoken to the resident yet.

• Initial Complaint

  Date:12/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last two times they were scheduled to pick up our recycling, both times they picked up the trash and recycling and put it in the same truck. What's the point of separating the recycling out if you're just going to put it in the same truck as all the other trash?

  

  Business Response

  Date: 01/02/2025

  Close out the contract has ended . We were removing all containers per the County and the county is the one whom negotiated us picking them up at same time so the new company and Waste Pro could pick up and deliver carts in a timely fashion . No billing adjustment necessary.

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Waste Pro recycling has not picked up our recyclables for over a month along with everyone else on all the surrounding streets- they always say on the phone they will send someone out but no one ever shows and our trash/recycle area is beginning to look like a DUMP

  

  Business Response

  Date: 01/02/2025

  This has been completed. 

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our new restaurant has been open for two months now. The Recycling Bin has never been picked up. We have called multiple times a week. We have spoken to ***** and ******* each time. We have been told each time that they will let management know. It has been a total of 8 weeks now since we first notified them. I understand that they no longer service this area, but they need to remove their bin. The bugs are out of control and putting our business at risk.

  

  Business Response

  Date: 01/03/2025

  I reached out to Babe who filed the compliant to advise that the staff made our Supervisor aware that the dumpster was removed before Christmas.  I apologized for the delay with the removal and left my phone number with any questions or concerns.

   

  Regards,

  ****** *******

• Initial Complaint

  Date:12/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Waste Pro is our only provider of waste collection here in *********, **. We moved into our rental home in October of this year. Service was started and we were required to pay the whole quarter up front and in full. Service is supposed to pick up on Mondays. The first Monday comes around and they didn't pickup, which we assumed was because it was a new addition and they forgot. We didn't have much trash so it wasn't a big deal. The second week rolls around and they didn't pick up again. I called them and they said they must have just missed the pickup but would pick up that same day (Tuesday) to which I told them I couldn't get the trash out and they need to come tomorrow. They said they couldn't come Wednesday and we'll have to wait until the following Monday. The following Monday comes and goes with no pick up. My partner calls them and they say the same thing as last time. Fortunately she was able to get the trash out and they picked it up on Tuesday. Its been since that day, Oct. 29th that out trash has been picked up. I've called numerous times and they always say the same thing. They say they will send it to dispatch and they never come. It doesn't help that their contract hasn't been renewed by the county so they have no reason to care about their service. We are literally overflowing with trash and cannot get anyone to come pick it up. This is made worse by the fact we were significantly affected by hurricane ****** and must drink from gallon jugs which causes lots of recycling waste.

  

  Business Response

  Date: 01/02/2025

  This was completed and verified by the customer . He said thanks.  This matter is completed.

  Customer Answer

  Date: 01/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Its a shame it took getting you involved but I appreciate it got done. Thanks. 
  
  Sincerely,
  
  ****** ******