Complaints
This profile includes complaints for Waste Pro USA, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 228 total complaints in the last 3 years.
- 84 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/07/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
-Dumpster and Garbage trucks are using the ********** Subdivision in *********,** (specifically on the 18th pl E road) as a ************** to avoid traffic on route 64 -causes significant safety hazards -subdivision is private property and this activity is unauthorized and needs to cease immediately -on 8/7/2024 a large dumpster truck was observed on 18th pl e causing a safety issue with local children -other incidents are trucks coming in on off days here such as tuesday and saturday and causing safety issues with children playing/residents -please stop this activity immmediatelyCustomer Answer
Date: 08/09/2024
Hello, this complaint has been addressed by Waste Pro already. Thanks as always for the BBB's outstanding work to resolve any and all issues.Customer Answer
Date: 08/12/2024
Date Sent: 8/9/2024 5:42:18 AM
Hello, this complaint has been addressed by Waste Pro already. Thanks as always for the BBB's outstanding work to resolve any and all issues.Initial Complaint
Date:08/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My recycling has not been picked up for the past three weeks.
Business Response
Date: 08/12/2024
This account did receive a credit on account and paid acct the same day. I reached out to number on complaint about verification that we took care of his issues but no response back.Initial Complaint
Date:07/31/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
As a property owner in Florida, I am required to use Waste Pro in ****************. Yard debris pickup is supposed to be every two weeks, but it is a 50% chance that doesn't happen. Therefore at least 50% of the time it sits in front of my house for at least a month before pickup. UNACCEPTABLE! I am required by law to pay for this service. I am not being given a choice when the service sucks! Again, UNACCEPTABLE!!! No matter how often I complain, nothing has changed the last two years. . Have even been lied to! They weren't in the neighborhood last time, but all of the garbage was picked up at my neighbor's house around the corner. Still, they stuck to the story and came out the next day. Now I need another pickup and they did not come. Can't wait to hear the latest excuse.Business Response
Date: 08/06/2024
Ive spoken with the homeowner and all yard waste has been removed, if they pile exceeds the limitation the crew will take half one week and the other half their following service day. If you need anything else please let us know.Initial Complaint
Date:07/27/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called WastePro at the beginning of the year to inform them that I would not be renewing my services with them as I was moving from the address they had serviced at the end of my one-year lease and would no longer require their services. The lady on the phone informed me that they would pickup their cans and I would not receive any further invoices. That did not happen. They continued to send me paper bills (forwarded to my new address by the ***** and bombarded me with text messages about my "overdue" account, despite multiple unanswered emails. Now they have their inside collection agency harassing me. I have tried calling again and cannot get through. I have sent three different emails that have not been answered, one of them being to their corporate office. As on July 27, I have confirmed with the current residents that their cans have still not been picked up and services have not been rendered in months now. I want this nonsense to end immediately. This is completely unacceptable.Business Response
Date: 07/31/2024
Account has been closed and now has a zero balance. She should not receive any more notices. Also, the cans have been removed.Customer Answer
Date: 07/31/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:07/17/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received notice a couple of months ago that ******** Services would no longer be servicing my neighborhood and that trash/recycling services would be transferred to Waste Pro - *********************. The price was the same at ******** Services, which had recently gone up. I did not sign a new contract with Waste Pro, but when I went to cancel my services as a new lower cost provider began servicing my neighborhood, I was told that because i had paid for the upcoming quarter that they could not refund me for any dates that they would not be servicing my home. This equates to 2/3 of the quarter and more than $80 for services that they will not be providing to me in line with their company policies (which I did not agree to as my plan was acquired). It is unheard of today to not refund a customer for services not rendered when you are charging them 3 months in advance. This is plain terrible business and customer service. The excuse of "we can't do that" isn't enough today, everyone is capable, they just aren't willing to actually serve the customer.Business Response
Date: 07/25/2024
Please provide full service address so that Waste Pro can address their complaint. Thank you.Customer Answer
Date: 07/25/2024
The full service address is ****************************************.Customer Answer
Date: 07/25/2024
Date Sent: 7/25/2024 1:45:48 PM
The full service address is ***************************************************************************Business Response
Date: 07/26/2024
Customer has been refunded pro-rated amount on their card this morning.Customer Answer
Date: 07/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
Date:07/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In May of 2024 we had ************* with Republic who decided they no longer wanted to service our area and turned our routes (sold) to Waste Pro. They informed their customers that this was going to happen in April of 2024. I decided in April of 2024 to switched *************s in April of 2024 after being informed from Republic that the service would be changing to Waste Pro. Republic canceled my service in Mid May, picked up my trash cans on May 22 and even wrote me a refund check dated May 24th. Waste Pro decided to continue my service without my permission. Once I started to receive invoices I called them to explain the situation. I talked to a ***** ( X ******) at 4:40 on July 9th 2024 and explain what had happen. She was extremely nice and told me she would cancel the charges and then cancel my account. I asked for an email with something in writing, a balance statement or something. ***** verified my email and told she would send me something once we got of the phone. Today is July 13th, and I just logged into my account and I still have a balance and I have no email. This was after I spent 40 minutes on hold and then had to explain to ***** what experience I have had with their company. This is fraud, I would not do business with this company.Business Response
Date: 07/25/2024
Please provide full service address so Waste Pro can address their concerns. Thank you.Business Response
Date: 07/26/2024
I have confirmed with the team after some research that this balance was zeroedout. He will not receive any more invoices.Initial Complaint
Date:07/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I pay for waste pro and this isnt the first incident. I called today after the yard waste was picked up because they left a pile of it right in front of where it was picked up. I asked to speak to the manager however they werent in and the receptionist said she would leave a message and get it picked up. I came home at 9:50pm and its still there l. I live in an hoa where stuff like this isnt acceptable. Im tired of paying a company that doesnt care.Business Response
Date: 07/25/2024
Waste Pro DM's have searched for this customer and cannot find them in our system. Please provide full service address so that we may respond to her concerns.Initial Complaint
Date:07/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Asked for trash cans to be delivered to my new house 5 separate times over the course of 6 weeks..never get a call backBusiness Response
Date: 07/09/2024
The Trash cans have been delivered.Initial Complaint
Date:07/02/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Being a disabled veteran I have side yard pickup. I put a plastic bag in curb side roll out bin. Waste pro employee took plastic bag of trash out of bin, put it in the bed of my pickup truck and left. I was forced to roll out my yard waste bin from backyard, take garbage bag from bed of truck where waste pro employee put it, put bag of trash in yard waste bid and notify waste pro. I waited for waste pro to come do what they could have *** should have done the first time. Waste pro eventually was able to correctly pick up bag of trash. Finally I was forced to roll yard waste can to my backyard to return it. Im shocked as you. Dude literally put bag of trash in my pickup truck bed and left. I paid for that abuseBusiness Response
Date: 07/09/2024
Waste Pro reviewed the complaint and corrected the issue. In addition, Waste Pro has provided one have of a month's credit back to the customer.Customer Answer
Date: 07/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.im tired of the abuse. I quit. Waste pro wins. Give them my congratulations
Sincerely,
*********************Initial Complaint
Date:06/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The first time I submitted a written complaint directly to Waste Pro was in 2017 regarding their drivers walking across my lawn to service my neighbor's house. At that time, we had just had a big storm and were trying to regrow a large swath of sod that Waste Pro drivers kept trampling on to service someone else's house. Before I submitted the formal written complaint, I kindly asked the driver to please stop walking across our lawn to service the neighbor's house. He let me have it! This man towered over me. I am 5'4 and half his weight. He kept doing it. I had to submit a formal written complaint. Yes, I said 2017. And yes, I am aware it is now 2024. Hence my plight because it continues to happen. It has been seven incredibly long years of dealing with this issue. Additionally, their recyclables Saturday morning driver, spends 15 - 20 minutes every Saturday morning parked outside of our master bedroom window while he texts and smokes one cigarette after another. He leaves his cigarette butts on our lawn. Yes, the garbage man leaves his garbage on our lawn. You read that correctly. Then the trash bin collectors for the regular trash and bulk trash drop garbage everywhere throughout the neighborhood and pretend like they don't notice what they dropped. Or they walk straight across people's lawns to service someone else's house, dragging neighbor's dirty bins across other people's lawns, while dropping all kinds of rubbish. And leave them exactly where they drop them. If you have an issue with Waste Pro's lack of service, be ready to spend seven (yes, 7!!!) years to have such a minor issued fixed. It is beyond their comprehension or abilities. This is very clearly a upper management problem.Business Response
Date: 06/20/2024
This communication was sent via email on Wednesday 6/19/2022. I addressed all of her recent concerns. After, investigating her concerns, we ensured that we communicated with the drivers to ensure that we don't have any issues moving forward. When we viewed the video footage, we saw that the drivers did everything correctly. We have multiple drivers that services *********************** cart and ensured that they are aware, not to walk on her lawn or smoking cigarettes in front of her house while on break.
After receiving this complaint, I left her my direct number for *********************** to call me with any issues moving forward.
Thank You
***************************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.