Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for gold coins with Gainsville Coins and wired them the funds close to two months ago and they have not shipped me the coins. I have called several times and they have a different excuse every time that I call. IE supply, mint, in the que along with others. Very concerned.

  Business Response

  Date: 08/14/2023

  We are working with this customer he has received most of his order could not ship in total due to insurance restrictions on value

• Initial Complaint

  Date:07/24/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As stated in my voicemails and emails to Gainesville Coin, I ordered 2 American Gold Eagles 0n 5/26/2023. My check for $4166.97 was cashed by Gainesville Coin and cleared my bank on 5/30/23. It has been over seven weeks and I have yet to have the 2 American Gold Eagle coins (which I've paid for in full) delivered to me. I need them to give me an actual delivery date, as their original delivery date of June 16th has long since passed. (writing this on 7/23/2023) This is not my first online purchase from a precious metals dealer, having bought from APMEX and SD Bullion, however this is the worst experience in both delay of delivery and lack of communication from a company. I Initiated by my second phone call to your company on 7/14/2023 to check on the order status. Only to be told my order is in the queue, with no specific delivery date. I received an email from you after my second phone call, it lacked info on a shipping date. It has now been over 7 weeks since my check cleared and 5 weeks since your date of delivery of 6/16/23 as listed on my purchase documents. Your company has not even given me an amended/anticipated delivery date. This is unacceptable. Meanwhile, my order from SD Bullion, ordered on July 8th, has already been shipped, tracked, and delivered. SD delivered 10 days after my check cleared with them. ********** has ignored my requests for a shipping date and date of anticipated delivery.It is obvious to me now from reading other customer reviews that ********** Coin is selling items they do not have in stock to me and others and this is not even close to the industry standard. I also will be contacting the ******* ********** of *********** and ******** Services and the Hillsborough County *******************************. ********** Coin has my money. A legitimate business would either deliver the goods or return the money in full. Please give me an actual time frame in which you will be resolving this issue.

  Business Response

  Date: 08/07/2023

  This customers order was shipped out on 7/24/23 and signed for by the Customer on Aug 1

  Customer Answer

  Date: 08/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I just wish I had read the reviews on this company before I ordered from them. Ill never do business with them again. I shouldnt have had to contact the BBB and state consumer protection in order to get my order shipped. 
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:07/21/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 60 silver rounds # ***-500166 on June 9, 2023 sent a check for $1,673.45 which they acknowledged as received on June 14, 2023 . The expected ship date was 6-30-2023 Checked on Order Via E-mail on July 1, received a reply on July 3 rd with no new expected date for delivery , but would deliver "as quickly as possible" .I have ordered from them in the past with no problems , so would just like to get my order filled .thank you *****

  Business Response

  Date: 08/03/2023

  I apologize I just saw this complaint in my email and after investigating it we found that after our initial correspondence you made to our office one of our shipping representatives put your order aside to send out and it was missed, we have found it and re invoiced it to be sent out today thank you for bringing this to our attention. We apologize for the error. 

  Customer Answer

  Date: 08/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/20/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 4 silver 1 oz bullion coins on 5/20/23 ,check cleared and was told June 11,than June 20th.I have emailed 4 times,first time was answered and told they would let me know when shipped.the 3 other times no answer.called 3 times,first time **** said be shipped in 24 hrs., week later nothing and called again and said no record of call and they would try and get them out.call with **** was 7/6 at 3:45 pm.My order number is 100-499531.Would like my coins if possible and told them they even didnt need to be exact ones,just silver and new.Thank you.

  Business Response

  Date: 08/02/2023

  The Customers order was shipped out and has been received.

  Customer Answer

  Date: 08/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Hi, just letting you know that thanks to you lighting a fire under them, they have sent my coins. Thanks.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/18/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/20, ******* at Gainesville Coins agreed that they would liquidate (buy) my 100 90-halves silver, which were being stored at Gainesville Coins, for $1785 and deduct the fees and shipping costs, totaling $1001.56, I owed from the payment she would send me. So the amount Gainesville owes me is $783.44. My husband and I signed the liquidation form and sent it to ******* the same day. I was told that we would receive the money within about 10 days. I have not received the money and have sent repeated emails, left several voice messages, and spoken several times to customer service at ********************** coin asking that ******* contact me and give me an update on the status of this transaction. But she refuses to reply or *************.

  Business Response

  Date: 07/19/2023

  I am shocked at this complaint and will be calling this customer asap We did her Purchase order after she made numerous calls regarding her sale with different instructions on 6/19/2023, her check was mailed on 6/22/2023 and cashed on 6/23/23 which I will be happy to show in documentation. We paid this sale faster than our usual processing time. There is something no right about this complaint and I am forwarding it on to our legal department.
  

  Business Response

  Date: 07/20/2023

  Concerning the complaint from *************************;

  I have tried to reach out to this customer but was unable to reach her by phone so I have emailed her an apology I made a mistake on her account for her sale of storage items that she and I have been working on for many weeks. I owe her ****** and am sending it overnight *** for tomorrow delivery. 

  
  

  
  

  
  

  Regards

  *******

  Gainesville Coins

  Customer Answer

  Date: 08/01/2023

   
  Better Business Bureau:
  
  I spoke to ******* and she realized Gainesville had made a mistake in the amount they owed me.  So she sent me checks to cover the whole amount, $783.44.  I deposited the checks and expect there will be no problem with them clearing.  So, I accept the resolution.  Thank you, *******, for your help.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/17/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order placed May 10, 2023 and my money was cashed. I emailed Gainesville on July 4 and was told then that order was going out within the next two days. No order no followup. I contacted them again last week and was advised that the order would be received by me the following week. No order arrived. I called them today and spoke with *** to cancel my order and asked for my money back. He advised that he was sending my check out today. After viewing the other complaints I am filing this to make sure I am refunded in full.

  Business Response

  Date: 07/17/2023

  Unfortunately this customer didn't want his order after we mailed it out as promised he called screaming at my office staff, we had to recall his package at our expense.

• Initial Complaint

  Date:07/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased metals (gold and silver) from GC on May 26, 2023. Sent them a check for $2,627.78. They cashed it upon receipt. I have not received the ordered products, customer service at ********************** repeatedly tells me that they have no idea when the order will ship out. I have been waiting for a resolution for six weeks. I believe Gainesville Coins to be running a mail/wire fraud scam. If this issue is not resolved by Gainesville by Monday, July 17, 2023, I intend to file legal complaints with the *** and the *******************************

  Business Response

  Date: 07/17/2023

  All sales inform our customers of potential delays and they agree to those terms when placing their orders, we cannot control how quickly some of the mints deliver their products, we explain this in detail. we just can't make everyone happy these days. This order has been cancelled

  Customer Answer

  Date: 07/21/2023

   
  Complaint: 20322645
  
  I am rejecting this response because:

  The employee's at Gainesville Coins are far better at making excuses than properly conducting business. After waiting six weeks for my order to be fulfilled, I told their shipping manager via email that I expected my order to be fulfilled immediately, or have my money returned. I was told that day that my order would be cancelled and my money returned via check. That was a full week ago, I have yet to receive the check, meaning it was not mailed when I was told it was, if at all. It would appear these guys are as inept at returning an extremely dissatisfied customer's money as they are at fulfilling a customer's purchase within a reasonable amount of time. Additionally, because I told the shipping manager that I intended to wage complaints concerning wire fraud with both the *** and the ***** I was threatened, by the shipping manager, with legal action. 

  Will my money be returned? I have no idea. If it ever shows up, will the check bounce? I would not be surprised. I wish I had used a CC. I could have cancelled the order weeks ago and gone elsewhere with my money.

  After reading numerous similar complaints on the BBB website, it is incomprehensible to me (and many, many others) that this company enjoys an A+ rating. Obviously, the BBB rating means nothing. 

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/13/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed order #******, on 4/29/2023 for 380 ounces of silver, they said would be delayed till 6/19/2023 and as of today 7/12/2023 still have not received them. They received and cashed my certified check on 6/1/2023. My first phone call was to ****** that answers (I feel bad for her) is very nice but she obviously has no control. Her answer was that they will should ship out in 2 weeks and I should have received an email. After the phone call, she did send an email stating they would ship in 2 weeks and they ship from a Q, but items didn't ship as stated and still no shipping date on there site. Made an additional call today waited on hold for 15 minutes and ****** stated nothing she can do, try to contact shipping. I have sent an email to **************************** in shipping but his email came back undeliverable?? What gets me is they are still taking orders for these exact items. Should they still be selling/taking orders for the items until they get the ones already sold out the door. This looks suspiciously like the "robbing ***** to pay ****" , many companies in trouble engage in this type of practice right before they go bankrupt.

  Business Response

  Date: 07/13/2023

  First of all **************** placed his order on 5/30/2023 and paid for it on 6/1/2023 by check which always carries a 10 business day hold to clear, 2nd we spoke to this customer multiple times and explained the products he order were delayed due to a mint delay which was beyond our control It clearly states on our website there may be additional delays due to unforeseen circumstances, of which they agree too when placing their orders online. Also the email he sent to Nate@gainesvillecoins was sent to ***************************** he misspelled the email address that is why it was rejected. We will ship the order as soon as it is ready.

• Initial Complaint

  Date:07/12/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order May 15 to Gainesville coins concerning a purchase of 4 silver bars. After my credit card cleared they were supposed to deliver my purchase in early June. It was then delayed to early July. It is now 12 July and I have not had any update or delivery to date, even though my credit card was charged in May. I have contacted the company twice only to receive broken promises. I am needing delivery of the product and if not, I am wanting a full refund. A copy of the receipt is enclosed.

  Business Response

  Date: 07/12/2023

  This Order has already shipped to the Customer

• Initial Complaint

  Date:07/10/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Gainesville coin back in early May. They emailed me that they received my check on May 18th. With their 10 day hold on checks and the advertised 3 week shipping date I should be able to pick my coins ** in the middle of June. It is now in to July. After reading numerous bad reviews and complaints I called the company to see what the status was. I was told on three separate calls that a supervisor would call me back. They never have. I was also told my coins would be ready the next day (which didnt happen). Can the BBB help - there are a ton of complaints with this company as of the past few months. I do not want to lose my money

  Business Response

  Date: 07/11/2023

  Product was delayed by manufacturing mint we were able to change the order to a different product and he picked it up this morning in our showroom