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Business Profile

Coin Dealers

Gainesville Coins, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coin Dealers.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 274 total complaints in the last 3 years.
  • 24 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/14/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for delivery of precious metals including gold and silver on 11/4/******* date this has not been fulfilled and no evidence has been provided that a shipment is pending (no tracking number provided). I have called on multiple occasions and emailed as well. standard excuses provided for example " it normally takes us 8 weeks to deliver product, and due to vacations this time of year, weather, etc it has taken much longer, and to sit tight should be delivered in 7-10 days. The same excuse is provided on every occasion.I am told by other precious metal dealers they normally ship in 1-2 weeks and presently do not have trouble or difficulty fulfiling orders.

    Business Response

    Date: 02/27/2025

    This customers order is on its way to him and he was sent tracking information. We have no control over the speed in which **** moves.

    Business Response

    Date: 02/27/2025

    Revised response:

    We spoke to this customer yesterday, we shipped part of his order on 2/13/25 he obviously got the tracking because he called us yesterday to say the tracking is not moving. So we are working with the post office to hopefully find his package.

  • Initial Complaint

    Date:02/12/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased gold and silver. Ordered late October 2024. Check cashed Nov 4 2024. Now that the value of gold is up, they cancelled my order 2/12/2025. They originally told me with the Holidays 6-8 weeks in an email. Website said 4-6 weeks. Over 3 months is ridiculous.

    Business Response

    Date: 02/12/2025

    We understand the customer's concerns and appreciate the opportunity to clarify the situation regarding the order.  

    When the customer contacted us at the end of January to inquire about the status of his order or the possibility of a refund, our team responded with the estimated ship date as of that time. However, as we moved past that estimated date, we made the decision to issue a full refund rather than have the customer wait any longer for the order to ship.  

    Our decision to refund was based on his previous email where he asked for a status or a refund, and we wanted to ensure that the customer was not left waiting any longer. We apologize for any inconvenience and the customer is more than welcome to call our office to discuss other options if he so chooses.


    Thank you
    Gainesville Coins Customer Support



  • Initial Complaint

    Date:01/29/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trans Action Date 10/26/2024 - mailed check # ****/ $6988.89 for Silver . Order # ******. CHECK CLEARED 11/04/2024.Transaction Date 11/01/2024 - mailed check #****/ for Silver $523.65. Order #******. CHECK CLEARED 11/0802024 Mid December I called and was told company was behind in shipping and to expect order to be shipped by mid January 2025.01/28/2025 Approximately 9:25 am Florida time - Called and spoke to a "no name" woman who told me a manager would return my call. She seemed nervous when discussing the issue with me. She would have a manager contact me.She then put me through to a number I could leave a message with.. that persons recording said he would return my call when it was "convenient" for him to do so . I did leave a message I am requesting a full refund on both orders immediately because i do not feel confident or trusting in this company.

    Business Response

    Date: 02/11/2025

    These order were completed and delivered to the customer

  • Initial Complaint

    Date:01/17/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered silver coins from ********** Coins with the full payment on 9/12/24. We are a returning customer from 14 years ago. The website requires a click to acknowledge that there is a typical 5-8 week delay. It has been 18 weeks and no shipment. I have emailed twice and called four times. In early December I was told that it would be shipped the next week. I have been told a supervisor would call, but no call. I have been given flimsy excuses of holidays and ***** ******** death. Fourteen years ago this seemed to be a reputable company.

  • Initial Complaint

    Date:12/23/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent the first check on 10/24 and they got it 10/30 showing as cashed. They had a notice saying wait 4-5 weeks but it has been more than that. My shipping date is showing as not shipped as of yet. I have also sent the second and that is cashed too.

    Business Response

    Date: 01/08/2025

    This Customer placed 3 orders and cancelled all 3 orders and we refunded her money in full.

  • Initial Complaint

    Date:12/05/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/31/24, my wife and I wired Gainesville Coins $11,358.07 for an order of silver and gold coins. As of today, 12/4/24, we have not received our order. We did call twice, once in October and once in November to check on the status of the order. We were told that it would ship in a couple of weeks but it did not. We emailed the company this morning and received a standard reply email which contained no indication of the shipping date. It has been over 4 months and we feel we have no choice but to file a formal complaint with the BBB and if necessary, we will proceed with legal counsel to help resolve this matter.

    Business Response

    Date: 12/05/2024

    We have been trying to reach the customer his order is ready

  • Initial Complaint

    Date:12/04/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8-21-24 order number ****** I ordered (2) 90% silver US coins $100.00 face value for ******** plus $41.95 shipping and handling fee bill below.Order Confirmation Check You Sat 10/19/2024 7:15 AM When is this order going to get here? *****.Gainesville Coins LLC<*******************************************************>?You ? Gainesville Coins Order Number: ****** Date Of Order: 08/21/2024 Hello, ***** *******.Thank you for your order. Please review your information below. If you have any further questions feel free to call us at ************** or Email us at ******************************* Order No. ****** Billing Information:***** ******* ****************************************************************************** Phone: ********** Email: ******************* Shipping Information:***** ******* ****************************************************************************** Shipping Method:Standard Shipping Total Amount Due By Check: $******** Your credit card has only been authorized $244.67 for the 5% deposit required for check payments. This authorization will be voided and the funds returned to your card once we have received your check for the full order amount of $******** and the check clears a 10 business day hold.This order should be here acording to their web page 5-8 weeks after check clears and that happened long ago and no order arrived.Several calls resulted in no order again so I want my order delivered asap. The price of silver has gone up after my order date of 8-21-24 and now the order is worth a higher price than paid in silver. Many complaints have been filed for the same problem and this needs to stop right away or their licence should be revolked to do bussiness in their state,.

    Business Response

    Date: 01/03/2025

    This Customers Order was shipped and received.

    Customer Answer

    Date: 01/06/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *******

    After contactng the attorney general and filing a complaint with them the next day the company sent me a email that they were shipping the order thats 6 months late.

  • Initial Complaint

    Date:11/18/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Gainesville coin received $8213.00 from my business account for a $100 gram bar of gold on 08/23/24. They have failed to deliver anything. On 10/18/24 **** sent email and promised shipment within a few week. Nothing arrived and as of today no one will return call. Ive purchased numerous times in the past without being cheated out of funds

    Customer Answer

    Date: 11/18/2024

     
    Better Business Bureau:

     After making several more attempts to make contact, letting Gainesville Coin know I had actually filed a complaint with BBB, ***** sales manager replied and agreed to make me whole. Thank you for your time, brief and successful. 

    Sincerely,

    ****** *****

  • Initial Complaint

    Date:10/04/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on July 29, Order # ******,Payment was received by Gainesville Coins on 8/6/2024.An unusual post about a delay posted on site showing 6 - 8 weeks.Having already done business with Gainesville coins multiple times, I still placed the order.I have had an email requesting status and a phone call to the business, I received a confirmation from the owner, indicating My order would be shipped on OCT 1, 2024. Today Oct 3, No receipt that the order has been ******* Order was in the amount in excess of $4,031.62 After some investigation, I have found numerous postings of others whom have not received their order, some in excess of 3 months, then I came upon you site with notices causing alarm. I have just sent the owner a demand for my order or immediately to refund my money.Being well versed on the law, especially the *** code as well as the *** 30 day ruling for delivery. And I have the receipts and will if necessary reach out to the ************ as well as the Attorney general

    Customer Answer

    Date: 10/21/2024

     
    Better Business Bureau:

       Thank you for your follow up to my complaint about non receipt of order from Gainesville coins, As a follow up once I placed my complaint, I did follow up to Gainesville coins demanding delivery or Refund.
      They have sent my order and at this time I do not need any additional help on my claim personally,
       However I think that Gainesville Coins company be monitored for their business practices as I'm sure if the business model they use is not changed, Many people will have similar complaints and possible chance financial loses.

    Thank you for your help
    ****** ***********

  • Initial Complaint

    Date:09/27/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Non-fulfillment of order # ****** [placed 4/23/24] for 12 US Gold Eagles.

    Business Response

    Date: 10/02/2024

    This order was shipped and completed

Gainesville Coins, LLC is NOT a BBB Accredited Business.

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