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Business Profile

Coin Dealers

Gainesville Coins, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coin Dealers.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 274 total complaints in the last 3 years.
  • 24 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/19/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Failure to deliver promptly and refusing to cancel the order.

    Business Response

    Date: 10/02/2024

    This Customer was a first time buyer and decided he wanted to cancel the order, he spoke to our customer service *** on 9/18/2024 screaming inappropriate comments, we immediately cancelled his order and refunded his credit card the same day.

    Customer Answer

    Date: 10/03/2024

     
    Better Business Bureau:

    Since the BBB reached out to ***************;Coin they have refunded my payment and cancelled the order.  I am satisfied with the settlement and appreciate your assistance.

    Sincerely,

    **** *****

  • Initial Complaint

    Date:08/23/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order prior to 6/22/24, they rcvd my wire transfer 6/22. Been almost 9 weeks, still no delivery. **** and condescending people on phone, refused to send me to management. Looking at these other complaints, now I see why. Been a customer for 20+yrs, never again. Something changed drastically there.

    Business Response

    Date: 08/23/2024

    This order has been shipped unfortunately this customer doesn't believe anything we have told him, he was speaking to a Supervisor and we did provide him tracking for his package with *** if he had tracked it he would have seen they had possession at 6:03 PM 8/22/24 we upgraded his shipping and will receive it Monday 8/26/2024.

    Customer Answer

    Date: 08/23/2024

     
    Complaint: 22180337

    I am rejecting this response because:
    After over 2 months of waiting for my order involving $24,000, several phone calls which were very rude and very difficult, this guy, obviously the same guy I spoke with last, continues his obnoxious responses. I have not yet received my order, but am now confident it will arrive Monday. I will never deal with this once decent company ever again, and will encourage others to do likewise.


    Sincerely,

    *********************

  • Initial Complaint

    Date:07/30/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    made a order on may 9th. paid by check, it posted on the 14th on my account. now its 7-30-2024 and still no order showing processed or shipped yet

    Business Response

    Date: 07/30/2024

    We are in touch with the customer regarding his order, unfortunately one of his previous order was lost by the **** so that ship type is blocked on his account and our system automatically converts the ship type to *** This customers address is a PO Box and *** does not deliver to a PO Box. We have been trying to reach our customer to get an alternate physical address to ship his order to by ***. We reached him today and his order will be going out first thing tomorrow morning.

  • Initial Complaint

    Date:06/18/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered gold in April, our check was received there April 29th. The initial 4-6 week leadtime has passed and our questions to Gainesville Coins, LLC are answered with very vague & non-committal answers, like: " best info I have is that it is processing" & "should be shipping soon, I&#**;ll let the manager know". Our order is #***-507858.

    Business Response

    Date: 06/19/2024

    We spoke to this customer yesterday and explained her package was in shipping and will be going out today

  • Initial Complaint

    Date:06/18/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on May 17th 2024, for a coin order number ******. Gainesville Coin confirm receiving my wire on May 20th 2024. Gaisnville coin entered into a sales contract /agreement to supply a 1 oz South African Gold Krugerrand. Its been over ************************************************************************************** stock and we also paid for expedited shipping overnight .

    Business Response

    Date: 07/08/2024

    This order was shipped out and received.

  • Initial Complaint

    Date:05/20/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 8, 2024 I placed an order for 500 one ounce silver rounds. I mailed a check for the amount of $11,701.45 on the same day. On February 12 I received an email stating that Gainesville Coin had received my check. February 13 the check cleared my bank. After the first month of not receiving an email stating my merchandise had shipped, with a tracking number, I began visiting the Gainesville website and verifying that the coins contained in my order were still for sale on their website. On my last order that I had to prompt them to fill their stated reason was that they were out of stock. The very same coins contained in my order (all of them) have been for sale on their website for over 2 months until this day, May 17. Since the date that my check to Gainesville cleared my bank I have placed precious metals orders from 3 different suppliers, as I was not going to submit another order to Gainesville when they have failed to complete my first order. I have received the merchandise from the other companies in a prompt timeframe. Admittedly the price of the coins have increased since the time of my order. On previous orders with Gainesville the price of the coins dropped within a couple of days and I honored my agreement with Gainesville to purchase the coins at the price on the time of my order. When Gainesville accepted my payment they entered into a sales agreement and they are obligated to honor it by filling and completing my order. Also on previous orders with Gainesville they have failed to respond to my emails inquiring about the delay with the filling and shipping of my order so I have not waisted my efforts pursuing that avenue. Therefore I called Gainesville on 5/16 and after remaining on the phone for 38 minutes with customer service I was prompted to leave a voicemail message, which I did, giving my name, order number and expressing my concerns. After their failure to contact me I repeated my actions again on 5/17 after a lengthy phone wait.

    Business Response

    Date: 05/27/2024

    This order has been shipped and signed for as received by the customer. we tried calling and emailing this customer multiple times with no response. Prior to his BBB Complaint we had not received any communication from him. 

    Customer Answer

    Date: 05/29/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The next day after the BBB got involved Gainesville Coin shipped me a package with my merchandise thereby fulfilling their obligation to me. However there was no truth to their response to my complaint. They did not call, did not leave a voicemail nor did they email me. Also I did call and leave voicemails on 2 occasions which they deny. I will never engage in any business with them again and strongly advise others the same. My praises to the BBB and the employees involved in my complaint.

    Sincerely,

    *************************

  • Initial Complaint

    Date:05/13/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order # ***-506021 January 8, 2024 Check in the amount of $570.25 Mailed.Check cleared bank January 17, 2024 (Gainesville Coins website showed that check had cleared also...)March 18,2024 wrote 1st letter requesting order cancellation and requested full refund.(There was also another fee/ charge paid by credit card to "hold" order until check "clears")It has now been over 4 months.... Nothing...(!)

    Business Response

    Date: 05/13/2024

    We refunded the customer when he cancelled never heard back from him that he didn't receive the check. We will stop payment and re issue. Customer could have reached out to the office to let us know he didn't get his check and we would have been glad to send a replacement. We never heard anything from him.

    Customer Answer

    Date: 05/13/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    (Provided they follow through, *****)

    Sincerely,

    *****************************

  • Initial Complaint

    Date:04/24/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Delay in Delivery and ********************* Dear ************************ ordered 100 ounces of silver, and there was no information on the company's website indicating that the shipping could take 4-6 weeks.As of today, it has been over seven weeks since the order was placed. Despite multiple attempts to resolve this issue through customer service, my efforts have yielded no progress. I have made four calls to the company, often being placed on extended holds.During one of my interactions, I spoke with a representative named ****, who initially informed me that I should have read the "fine print" regarding shipping timesa detail conspicuously absent from their website. He later attributed the delay to issues with a private mint, assuring me that in his 15 years with the company, they had never failed to deliver an order. Unfortunately, that assurance has not been borne out by my experience, as I have yet to receive even a basic update on my order's status.This experience is particularly disappointing given that I had previously used their services about ten years ago without issue. I understand that delays can happen, but the lack of clear communication and accountability from Gainesville Coins is unacceptable. I feel as though I have been misled and poorly treated as a customer.I believe that the operational practices of Gainesville Coins, as experienced by me, undermine consumer trust and satisfaction.Thank you for your attention to this issue.

    Business Response

    Date: 05/07/2024

    ********************** has received his order we told him on 4/23 that it was in shipping and was going out the very same day he filed this complaint which it did. Our shipping times were explained to him that it would be 3-5 weeks and that is exactly when it shipped.

  • Initial Complaint

    Date:04/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 30 silver rounds on 2/5/24. On 2/14, after not receiving a shipping confirmation, I reached out to them. **** stated that my order would ship in 3-5 weeks of placing the order, and that they were hit with "unprecedented demand."On 3/18 I reached out again. I was finally answered on 3/29 by ****. He apologized for the delays, and stated my order would ship within 5-7 days, and that I would receive a shipping confirmation. Now it's 4/12, and I've not heard anything regarding subsequent delays, nor have I received a shipping confirmation.

    Business Response

    Date: 04/16/2024

    The order has already shipped

  • Initial Complaint

    Date:04/12/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Jan. 9, 2024 I places an order with Gainesville Coin of ****, ******* for 35 1oz. solid gold bars. After many weeks of wait I received 25 1oz. gold bars in 2 shipments though ***** On box held 11 bars and the other held 14 bars. Email contact with the seller, I was told that they shipped 35 1oz. gold bars. This is not true. I know the shipping weight of each **** Priority Mail package will prove what was sent.

    Business Response

    Date: 04/27/2024

    First of all this order was shipped in two separate boxes and they went Registered Mail which does not require a weight. The label clearly says 1oz which is the default. The box alone weighs more than 1oz. This customer called us for the first time 3 weeks after receiving his shipments which  he picked  up at the post office. As per our terms and conditions on our website see below

    "in the event you believe there is a problem with any order, including
    any missing or damaged items, the problem must be reported to Gainesville coins withintwo (2) business days of receipt of the order. Your
    failure to report a problemof any kind within two (2) business days
    of receipt of an order will constituteyour acceptance of the order as received".

    When the customer called us (3 weeks after receiving his shipment) stating he was missing 10 bars he told our supervisor on a recorded line he didn't believe Gainesville Coins was at fault in any way, and he was blaming the ***** We offered to send him our internal shipping video showing the packages being prepared for shipment showing all ********************************* seeing it. We have confirmed the bars were all shipped to this customer in good faith, the post office has confirmed he picked up the registered packages and signed for them without question or incident. What happened to them after he opened his shipments is not are responsibility we suggested he check with others in his household. Any further correspondence regarding this complaint will be directed to our Attorney's

     

Gainesville Coins, LLC is NOT a BBB Accredited Business.

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