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Business Profile

Coin Dealers

Gainesville Coins, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coin Dealers.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 273 total complaints in the last 3 years.
  • 24 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/05/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered gold coin on 5-Dec-2023. Wired money on same date. On their website, they acknowledge payment received. To date, have not received the item. Still shows as not shipped on their website.Called them several (4 or 5) times, only once do they pick up the phone (two weeks ago). Said they would try to ship it during the coming week.

    Business Response

    Date: 02/05/2024

    We will be reaching out to this customer to be resolved

  • Initial Complaint

    Date:02/01/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order placed on 11/06/2023 Order total: $10,283.05 (Paid on 11/07/2023)Items ordered: 5bars of 1 oz COMEX Approved Gold Bar With Assay Certificate ***** Fine Nature of dispute: I have not received the full order, 2 of the 5 bars were delivered on 01/25/2024 and am still waiting for the 3 other bars to be delivered. It should not take over 12 weeks to deliver 5 ounces of gold. This business has terrible customer service.The business has not contacted me about any updates on when the rest of my order will be delivered. I contacted them multiple times about my order and they wont give a straight answer on when it will be delivered. They continue to make empty promises I called in last Friday 01/26/24 to see when they would ship the rest and they told me by the end of the day on Friday or the following Monday (01/29/24). I called them back again today on 01/30/24 to which they told me it would ship within 48 hours. The order number is ******

    Business Response

    Date: 02/05/2024


    This order has been shipped in full.

  • Initial Complaint

    Date:01/28/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 11/05/2023 purchased 20 1 oz silver rounds from gainesville coins.called them several times was told about 10 days. last call 01/12/2023 told 10 days.how long does this go on.am patient,but would like problem resolved...

    Business Response

    Date: 02/05/2024

    We apologized to the customer for the delay due to the Holidays and weather interuptions which is listed on our website his order did get delivered last month

  • Initial Complaint

    Date:01/27/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for 200 silver coins, on December 2nd 2023,**** supposed to receive them in 10 business days.***** at the company is able to tell me when I will receive my order.

    Business Response

    Date: 02/05/2024

    This customers order was placed on 12/2/23 his check didnt reach us for 3 weeks that put ** right in the middle of the Christmas rush, no where did we promise his shipment in 10 days, we clearly say it may take 3-5 weeks which he agreed to when he placed the order His shipment has shipped.

  • Initial Complaint

    Date:01/19/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i paid by check the amount of $1008.63 to Gainsville coins, LLC and my check cleared on Janurary 5, 2024. Their online sales pitch was that they would ship the items within a 2-3 week ****** after they cleared the check. When i called today(1/18/2024) I was told that they had a 10 day grace ****** for the chech to clear. I pointed out that the check had cleared and it had been over ten days to which they replied that in fact it had not been ten business days. Oops! it has been 9 business days and was further told that the order might not ship for an additional 7weeks. So I asked to ****** to the manager and asked for a refund. I was told that the manager was out to lunch and asked for a return call today. I asked that i may have the managers name: ****- but no last name. I asked for his cell phone number and the person refused to give it to me. I think this business is a scam and if they were subjected to a forensic accounting they would certainly fail.

    Business Response

    Date: 02/05/2024

    This order was shipped and received by the customer

    Customer Answer

    Date: 02/15/2024

     
    Complaint: 21164549

    I am rejecting this response because:These people have the very worst customer care attitude  They consistently stonewalled me when i asked to speak to the manager. They rebuffed all of my attempts to get the name of the manager or their telephone number. They told me that it would take 7 weeks to ship the order. The order consisted of 40 coins in two plastic sleeves.  My conclusion was that they were stealing from me to provide their product to Prior  customers then againg stealing from future customers to provide their product to me.  Stealing from ***** to pay ****, as it were.
    These idiots are walking a fine line between legal and illegal and should have the state attorney general take a forensic accounting of the business
    Sincerely,

    ***************************

    Business Response

    Date: 02/19/2024

    I apologize that  this customer is so upset he placed his order between christmas and New Years, we recieved his check a week later, The Mint that produces the coins he ordered was closed for the Holidays His check cleared our system on Jan 18, ************************************************************* that shipping is a little slower around the christmas holidays. His Order shipped out in less than two weeks from funds clearing on 2/1/2024.

  • Initial Complaint

    Date:01/17/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** placed numerous orders with this company, but lately they are nonresponsive, have not delivered my orders after having cashed, and received payment for these orders. Currently they will be in excess of $25,000 delivering the product. My desire is not to receive the money, but rather receive the product I ordered .I have called and written to the company and I have not received any replies or feedback from them. This company should be investigated and dealt with appropriately. My belief is that they should be penalized and barred from doing business.

    Customer Answer

    Date: 01/31/2024

     
    Better Business Bureau:

    After many more calls and emails to the company, they finally shipped the product to me and I received it yesterday (Tuesday, Jan 30)

    Sincerely,

    *********************

  • Initial Complaint

    Date:01/17/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed this order (#******) on 11-03-2023. Check# **** for $573.63 posted on 11-13-2023. I called on 12-03-2023 and was told my order should ship possibly in the next week (which would have been prior to 12-15-2023. Today is 01-16-2024, a month later, and my order is still in check received status. More than two months after check cleared. I have tried sending email to ******************************** as specified and am receiving delivery errors.

    Customer Answer

    Date: 02/05/2024

     
    Better Business Bureau:

    Hi this item has been received. Complaint can be closed. Thanks!

    Sincerely,

    *************************

  • Initial Complaint

    Date:01/17/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a box (500 oz) of Canadian Maple leaf silver coins from Gainesville coins on November 15. They confirmed the wired fund was received the very next day. I emailed them on the 15th of December because I had not received any updates on the order. They told me it will take 3 to 5 weeks. Ive been in contact with them and emailed multiple times. They have not made any attempt to update me on the order status. Its now January 16th, I am not sure if I will have this order fulfilled. I am not sure how to go about getting the product that Ive ordered or get a full refund from Gainesville Coins.

    Business Response

    Date: 02/05/2024

    This customer requested a refund and was refunded immediatly

  • Initial Complaint

    Date:01/17/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****/5/2023 placed an order for 2 1ounce gold ****** leafs 2 1ounce gold buffalo and 1 1ounce silver *********. made payment in cash at show room for $7,715.51. hold it for pickup at showroom.they said it will takes 2 weeks then they said it takes 3 to 5 weeks .then they said it holidays thanksgiving , xmas , new year .it is allready passed 100days .

    Business Response

    Date: 02/05/2024

    Customer Picked his order up in our showroom there was a delay in completing this order due to our fraud department doing their investigation.

  • Initial Complaint

    Date:01/16/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 100 1 oz. rounds of silver from Gainesville coin back on November 7th and sent them a check. They promised my product delivery would be approx. 4 weeks. Now it's January 15th and still nothing. I have emailed them multiple times urging them to have my product delivered OR return my money. The responses I've received vary from, no response, or that its still being processed. At this point I am beyond frustrated!!!What can I do?

    Business Response

    Date: 02/05/2024

    This payment took longer than expected and in the middle of the Holidays we did ship the order last month

    Customer Answer

    Date: 02/06/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

Gainesville Coins, LLC is NOT a BBB Accredited Business.

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