Reviews

This profile includes reviews for Morgan Exteriors, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Morgan Exteriors, Inc. has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Morgan Exteriors, Inc.

  15915 N Florida Ave Lutz, FL 33549-8105

  
• 

  Morgan Exteriors, Inc.

  6151 Lake Worth Rd Greenacres, FL 33463-3074

• 

  Morgan Exteriors

  5220 Shad Rd #206 Jacksonville, FL 32257

• 

  Morgan Exteriors, Inc.

  1255 La Quinta Dr STE 100 Orlando, FL 32809-7754

Review Details

• Review fromJean S

  Date: 09/27/2023

  1 star

  Jean S

  Date: 09/27/2023

  Has done sub-par exterior painting and new exterior wall replacement. Contract even reads that work was substantially completed. Was told by manager that it looks good from the street! Close up inspection reveals uneven boards and streaky paint.
  

  Morgan Exteriors, Inc.

  Date: 09/28/2023

  Dear *********************,
  
  We would like to extend our sincere apologies for the experience you've had with our exterior painting and wall replacement services. Your feedback is valuable to us, and we are committed to ensuring your complete satisfaction.
  
  We are truly sorry that the work performed did not meet your expectations, and we acknowledge the issues you've mentioned, such as uneven boards and streaky paint. This falls short of the high-quality standards we aim to provide to all our customers.
  
  To rectify this situation and to ensure that you are fully satisfied with the results, we will be sending our painter back to address the necessary repairs promptly. Our team is dedicated to making sure the work meets not only your visual expectations but also our professional standards.
  
  We understand that you may have been informed that the work was "substantially completed," but we want you to know that your satisfaction is our top priority, and we take your concerns seriously. We believe in delivering exceptional results that stand up to close inspection.
  
  Once the repairs have been completed to your satisfaction, we hope that you will be pleased with the final outcome. If you have any specific details or requests regarding the repairs, please do not hesitate to share them with us, as we want to ensure the work aligns with your vision.
  
  Thank you for bringing these issues to our attention. Your feedback helps us improve our services, and we are committed to making this right for you. If you have any further questions or concerns, please feel free to reach out to our customer service team at *************.
  
  We appreciate your business and the opportunity to address these concerns. Your satisfaction is important to us, and we look forward to exceeding your expectations with the upcoming repairs.
  
  Sincerely,
  
  Team Morgan 
  
  
  
  
  
  
  

• Review fromDeb C

  Date: 09/13/2023

  5 stars
  I am very pleased with Morgan Exteriors. The whole process from salesperson ******************, project manager **** and window installation by ****** and ******** was great! Everyone I dealt with was knowledgeable and professional but also friendly!

• Review fromJoshua O

  Date: 09/08/2023

  5 stars
  I recently wrote a review complaining about how this company handled my account and windows. I am pleased to say that they have contacted me personally to right the situation. Its not everyday a company admits their faults and compensate you for the issue. I want to, therefore, revoke my negative review and attest to this business and their willingness to take care of the customer. ***** was very professional and did everything in her power to understand what happened and gave a generous gift to me and my wife. They corrected a serious issue and Im pleased with how they did it. Overall the company is worth using and I appreciate them for working with me after seeing what I went through.

• Review fromAmy D

  Date: 08/22/2023

  1 star

  Amy D

  Date: 08/22/2023

  Horrible. Scammers. Paid 1/2 and signed contract in 2021, still do not have Storm shutters. Crappy work that needs repair. But the company insisted on payment in full before the job was completed and I received all the products under contract.Rude and incompetent staff. Regret ever wasting my time and money with the "business" my 10 year old has better communication skills and project management. Go elsewhere!!!!!!
  

  Morgan Exteriors, Inc.

  Date: 08/23/2023

  Dear *******************,
  
  Thank you for your feedback, and we apologize for any frustration you've experienced throughout this project. We understand your concerns and would like to address them.
  
  We truly value our customers' satisfaction and always strive to provide high-quality service. Regarding the delays and incomplete work you mentioned, we would like to clarify the situation. We made multiple attempts to contact you and move the project along, but it appears that we faced difficulties in scheduling inspections and providing necessary services due to your unavailability in town.
  
  It's important to note that our intention was never to leave the project incomplete or disregard your concerns. We have been in business for 28 years with a consistent track record of delivering on our promises. Our reputation has been built on professionalism, integrity, and commitment to our clients.
  
  We understand your frustration with the payment situation. We requested payment in accordance with the contract terms, but we acknowledge that there might have been miscommunication or concerns on your end. We're here to work through these issues and find a resolution.
  
  Once again, a lien has been placed on your property due to the outstanding payment. This step was taken as a last resort, and we hope to avoid any further legal actions by resolving this matter amicably.
  
  We regret that you have not had a positive experience with our team, and we apologize for any lapses in communication. We are committed to addressing your concerns and finding a solution that is fair to both parties.
  
  Please feel free to reach out to us at ************* so that we can discuss this matter further and work towards a resolution.
  
  Thank you for your understanding.
  
  Sincerely, Team Morgan

• Review fromRay R

  Date: 08/10/2023

  5 stars
  I hired Morgan Exteriors to replace an exterior door on my utility room. Normally I would do this job myself by at 80 years old I just didn't want to tackle it. They sent two guys to do the job. As soon as they arrived they went to work. Because of rotten wood, they had to replace most of the door frames to install the new door. The guys were very friendly and hard workers. Once the door was installed they reinstalled all of the siding they had to remove. They finished up by calking everything.They did a great job, much better than I could have done. I am so glad I called Morgan Exteriors. I would recommend them to anyone.******************* ***********, **

• Review fromSarah D

  Date: 08/09/2023

  5 stars
  We chose Morgan Exteriors, Inc. to complete our siding project in SWFL. After the vinyl siding was destroyed by hurricane ***, we decided to upgrade to ****** board. *******, ****, came to our home, gave us a reasonable estimate, and was professional throughout the financing process. Would recommend to other neighbors looking to repair or possibly upgrade their homes. Anxiously awaiting project start date.

• Review fromChristine W

  Date: 07/28/2023

  1 star

  Christine W

  Date: 07/28/2023

  I don't know if I should consider myself lucky for only having been dealing with the horrific customer service of this company for a few months (when others have been dealing with similar issues for years), or that I didn't do enough research to not get myself in to business with this company in the first place. Morgan Exteriors has promised to install my new front door for months now, and each time, at the 11th hour, there is some issue that pops up and they can't. Each time I am given an excuse. Each time I ask to speak to a supervisor, only to be 'handled' by someone not in a supervisory or manager role. I have done my part each step of the way, I wish I could say the same about Morgan Exteriors. - I chose Morgan Exteriors and not your competitor, who honestly came in with a lower bid. - I submitted for HOA approval on 4/8/23 while your salesperson still sat in my home during the original sales call on 4/8/23. - Paid the required deposit to get on the production schedule – even before I had HOA approval. - I sent the HOA Approval the moment I received it on 4/10/23. - I paid the permit fee the SAME DAY I received the invoice. Morgan Exteriors has: - Failed to communicate with me on the status of my order proactively. - Failed to provide me with all the documentation (sales contract) - Stated that ETA for Door Installation would be the end of May, then June 30th; now, who knows - Failed to inspect the door and frame when it first arrived to the warehouse, which prevented the issue with the cracked frame from being caught before calling to schedule the installation of 6/30/23 - Failed to offer any concessions for the continual delays proactively. Morgan Exteriors, then had their Legal Representative reach out (recorded the call without permission) to me and told me I can't cancel my order because we are outside of our 3-day contract period. If I want to cancel my order, I will be charged a 40% cancellation fee (40% of my total contract).
  

  Morgan Exteriors, Inc.

  Date: 07/31/2023

  Dear **********************
  
  We sincerely apologize for the inconvenience you have experienced during the installation process of your new front door. Please know that we are diligently working to resolve the issues you have encountered. Allow us to address the concerns you have raised in your review.
  
  Regarding the discrepancies in the promised installation dates and the issue with the cracked frame, we deeply apologize for the inconvenience caused. We are taking measures to improve our internal processes to avoid such occurrences in the future. When materials are shipped to our warehouse, they are carefully packaged and boxed to prevent any damage during transit. However, despite our best efforts, there are instances where materials may get damaged during installation. This is why we keep them packaged until the installation date to avoid any further issues during transfer. It is unfortunate that your product was damaged as this is rarely the case and for this we sincerely apologize. 
  
  We acknowledge the delays you've experienced, and we truly regret any frustration this may have caused. Our team is committed to delivering exceptional customer service, and we understand the importance of clear and proactive communication throughout the process. Rest assured, we are taking steps to improve our communication practices to prevent such issues in the future.
  
  Regarding the timeframe for installation, we are currently awaiting the remaining hardware items before we can proceed with scheduling the installation. We want to ensure that all the necessary components are available for a seamless installation experience.
  
  We understand your disappointment in the handling of your concerns and the lack of supervisory communication. Please know that we are reevaluating our customer support structure to ensure that all inquiries are addressed promptly and professionally, even by higher-level representatives when necessary.
  
  Regarding your request for concessions, we appreciate your feedback, and we will be discussing potential options for compensation due to the delays you have experienced.
  
  Regarding the issue with the cancellation, we apologize for any misunderstanding. Please feel free to reach out to clarify the situation and discuss any concerns you may have regarding the cancellation process.
  
  Once again, we apologize for any frustration you've encountered. We value you as our customer and appreciate the opportunity to make things right. Our team is working diligently to ensure a successful installation, and we are committed to providing you with a positive experience moving forward.
  
  Thank you for choosing Morgan Exteriors, and we look forward to resolving these matters to your satisfaction.
  
  Sincerely,
  
  Customer Relations Team, **********************
  

  Morgan Exteriors, Inc.

  Date: 07/31/2023

  Dear **********************
  
  We sincerely apologize for the inconvenience you have experienced during the installation process of your new front door. Please know that we are diligently working to resolve the issues you have encountered. Allow us to address the concerns you have raised in your review.
  
  Regarding the discrepancies in the promised installation dates and the issue with the cracked frame, we deeply apologize for the inconvenience caused. We are taking measures to improve our internal processes to avoid such occurrences in the future. When materials are shipped to our warehouse, they are carefully packaged and boxed to prevent any damage during transit. However, despite our best efforts, there are instances where materials may get damaged during installation. This is why we keep them packaged until the installation date to avoid any further issues during transfer. It is unfortunate that your product was damaged as this is rarely the case and for this we sincerely apologize. 
  
  We acknowledge the delays you've experienced, and we truly regret any frustration this may have caused. Our team is committed to delivering exceptional customer service, and we understand the importance of clear and proactive communication throughout the process. Rest assured, we are taking steps to improve our communication practices to prevent such issues in the future.
  
  Regarding the timeframe for installation, we are currently awaiting the remaining hardware items before we can proceed with scheduling the installation. We want to ensure that all the necessary components are available for a seamless installation experience.
  
  We understand your disappointment in the handling of your concerns and the lack of supervisory communication. Please know that we are reevaluating our customer support structure to ensure that all inquiries are addressed promptly and professionally, even by higher-level representatives when necessary.
  
  Regarding your request for concessions, we appreciate your feedback, and we will be discussing potential options for compensation due to the delays you have experienced.
  
  Regarding the issue with the cancellation, we apologize for any misunderstanding. Please feel free to reach out to clarify the situation and discuss any concerns you may have regarding the cancellation process.
  
  Once again, we apologize for any frustration you've encountered. We value you as our customer and appreciate the opportunity to make things right. Our team is working diligently to ensure a successful installation, and we are committed to providing you with a positive experience moving forward.
  
  Thank you for choosing Morgan Exteriors, and we look forward to resolving these matters to your satisfaction.
  
  Sincerely,
  
  Customer Relations Team, **********************

• Review fromAmy P

  Date: 06/11/2023

  1 star

  Amy P

  Date: 06/11/2023

  2 yrs, that's how long it took Morgan Exteriors to get our windows correct., they still are not perfect..2 YEARS!! Replaced them time and time again. Dirt HANDPRINTS, scratches between the panes. Scratches on the frames etc. And they thought I was to picky. Susan M CSR, at Morgan told me my $5000 (3 windows) was Moot...really! She was Awful! Worst company ever!! I have much to say will just warn you now..they are awful. The windows were actually made by Simonton. My husband never saw the windows done, he died in Dec. HE WOULD HAVE SUED THEM! Never buy product from Morgan Exteriors..EVER Wish I could add pictures, I have plenty. Last ones installed early 2023, process started early 2021...rediculous. Thankful to Simanton Installers for finally getting them in. I banned contact from Morgan and went directly to Simanton. Morgan screwed up, big time. Don't buy from them.
  

  Morgan Exteriors, Inc.

  Date: 06/13/2023

  We are very sorry to hear about your negative experience with Morgan Exteriors and the passing of your husband.
  
  Our records show that you placed your order on 3/26/2021 and the product was received and inspected at our warehouse 4/28. We called to schedule the installation and you stated you were out of town until the end of May, so we scheduled the installation for 6/1/2021. After the installation, the county inspected the windows and passed the inspection on 6/7/2021. It was brought to our attention of your dissatisfaction with the windows prior to the inspection so we scheduled a production manager to be on site prior to ensure everything was correct. It was noted that we needed to schedule a service to replace/ rescreen 3 window screens and wipe down / clean 2 window sashes and a glass pack.
  
  Here is a note from our technician: " The customer felt that the windows werent cleaned good enough so she started cleaning her windows. I told her we need to send someone out to clean all windows inside and out and at that point any glass that needs replaced we would order and replace. We need to rescreen bathroom window."
  
  When you arrived back in town we sent a technician out to clean the windows and it was determined that there was a glass defect in 2 windows.
  
  Once products we received we were in the process of replacing them at your home when you became irate that there was another manufacturers issue and we asked our technician to leave due to safety concerns.
  
  We went ahead and ordered new window sashes / screens and glass pack to hopefully put your concerns at ease. However this was not the case. Due to the nature of phone calls and emails that we have received from you, we sent you this message: Mr. ***** ******************
  
  All calls that we have had, have been retained. All email correspondence has been retained.
  
  I provided an exact outline of what we were going to do when we returned in the email of Jan 6. There was no response, in fact many of my emails were met with no response.
  
  We will no longer facilitate anything for you warranty wise. The insults, personal attacks, insults and attacks on my staff, and general disrespect and inability to be civil will NO LONGER be tolerated.
  
  It is WELL documented that we have continually demonstrated good faith in getting this resolved for you. WE DID NOT MAKE THE WINDOWS. WE DID NOT MAKE THE ****** WE HAVE, however, we have done everything we can to get it right. We would do the same thing for any customer, regardless of the money they have spent and are currently doing so for customers across the state.
  
  Since then, we have arranged for a ******** window representative to get any of your issues resolved.
  
  We again apologize for any misunderstanding and wish you the best with your new windows.

• Review fromRichard H

  Date: 05/11/2023

  5 stars
  Morgan Exteriors did 4 windows for us. They did a great job. Extremely professional and the quality of the windows has made such a difference to the rooms. We are greatly appreciative and will definitely use them again when and if needed.

• Review fromRobert L

  Date: 05/08/2023

  5 stars
  **** gave us a detailed description of product and of company. He answered all of our questions. Very knowledgeable of product.