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Business Profile

Holding Company

Southern Home Services
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BBB Accredited BusinessA Rated by BBB

Reviews

This profile includes reviews for Southern Home Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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Southern Home Services has 55 locations, listed below.

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    Customer Review Ratings

    4.74

    Average of 1,294 Customer Reviews

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    Review Details

    • Mike K

      Date: 10/24/2022

      Mike K

      Date: 10/24/2022

      Prompt, quick and fair price. Technician was knowledgeable and friendly. Will use again

      Southern Home Services

      Date: 10/31/2022

      Thanks for calling M.E. Flow for water treatment services. We look forward to seeing you again.

    • Christopher G

      Date: 10/22/2022

      Christopher G

      Date: 10/22/2022

      I have been contracted with another HVAC company for the past few years. Unfortunately, I began to suspect that they were recommending expensive work that really was not required. They recently tried to sell me on furnace repairs—replacement of the burners—that would cost nearly $2000.00.
      So, I contacted ME Flow based on recommendations from a neighbor. Sure enough, the ME Flow technician (Danny Q****) said the problem was simply dirt built up on the burners up that they merely needed to be cleaned, NOT replaced. He did a great job cleaning the burners and showed me the clean blue flame that was now coming out of the burners. He also suggested some other items that may need attention in the future but did not give me ‘the hard sell’ that my former company had tried.
      I signed up for a contract with ME Flow, as the whole experience was entirely professional, unlike the “used car salesman” pitch I received from my former HVAC company.

      Southern Home Services

      Date: 10/31/2022

      Christopher, thank you for this excellent review of our company! We take great pride in always doing the right thing; we love it when our customers share that. Danny will be pleased to hear he was mentioned in your review. Thank you, and welcome to the M.E. Flow family!

    • Jack M

      Date: 10/22/2022

      Jack M

      Date: 10/22/2022

      Lincoln was great! He explained everything he was doing, checked the whole system and fixed the problem.
      He also recommended that we consider replacing our aging system but was not pushy about it. We will more than likely use M E Flow when it is time for a new system.

      Southern Home Services

      Date: 10/24/2022

      Thank you for trying our services and sharing your satisfaction with Lincoln. We would be honored to help you replace your home's HVAC system. We look forward to seeing you again. Have a great day, Jack!

    • Stephanie J

      Date: 10/21/2022

      Stephanie J

      Date: 10/21/2022

      M.E. Flow is an excellent company. We have had several plumbing issues and they make time for us every time we call. All the technicians are very knowledgeable and pleasant. We called Wednesday night about our well pump and Allen came by Thursday morning. He explained everything in detail . He had to call another man to bring a machine and he was very pleasant as well. They work hard and steady until the job was complete. I am very happy with the services they provide and will use them in the future..

      Southern Home Services

      Date: 10/24/2022

      Thank you for your fantastic review! We do have the BEST plumbers. Happy to hear we got your well pump working again. Have a great day, Stephanie!

    • Cynthia H

      Date: 10/21/2022

      Cynthia H

      Date: 10/21/2022

      I can always count on ME Flow to meet their commitments and solve my HVAC and plumbing problems!

      Southern Home Services

      Date: 10/24/2022

      Thank you for your review. We greatly appreciate the opportunity to serve you, Cynthia!

    • Mike W

      Date: 10/21/2022

      Mike W

      Date: 10/21/2022

      We discovered that our ac fan wouldn't turn off and had a service tech come out and access the situation. The tech confirmed that the blower motor needed to be replaced and we discussed that the part would be covered under warranty. $49 for the tech visit and a quote of around $700 was given for the labor of the replacement. At this point I didn't question anything since I am not the professional. Part was ordered and replacement was scheduled, all great interactions. The morning of the replacement a different tech arrived and sat in the van for nearly 30 mins before approaching the house and completed the work in 30 minutes. I was extremely surprised at how quick the process was but then also wondered why it cost $700 when the part was under warranty. $700 for 30 minutes of work? When I called to inquire about the cost the representative was helpful but could only tell me they charge a flat fee of $700 for this job and that would have been the cost for 30 minutes or 3 hours. I verified that this was just labor and didn't include costs for parts and told her that $700 is extremely excessive for 30 mins worth of work. I contacted other companies to find out that I would have paid between $150 to $300 for the same work so shame on me I guess in trusting a company that gave me a better quote for other work being completed.

      Southern Home Services

      Date: 10/24/2022

      Hi Mike,

      We sincerely apologize that you did not have the best experience with one of our locations regarding pricing. We understand that price transparency is essential to our customers and we would like to be able to resolve this with you. In an effort to find a solution, are you able to provide the name of the business that serviced your home? We will be contacting their team to look into this in more detail and provide a better response.

      Thank you.

      Mike W

      Date: 10/24/2022

      Advanced Air and Heat in Ormond Beach, FL

      Southern Home Services

      Date: 11/07/2022

      Thank you for providing us with the location. Our General Manager, Chris was unable to locate you in our system. Are you able to provide the address where the service was performed or perhaps the date when the service was provided? We value your response and want to make sure we are able to get the proper information in an effort to provide the best solution possible. Thank you in advance.

      Mike W

      Date: 11/09/2022

      The service call was 10/15/22 and the install was 10/20/22. The install was handled around 9:30 am. And the specific store was ************************** *************

    • Angela C

      Date: 10/19/2022

      Angela C

      Date: 10/19/2022

      Have been using M E Flow for 20 years. They have kept up with technology and take care to train new technicians. Service is always as scheduled and courteous.

      Southern Home Services

      Date: 10/24/2022

      We are always training to ensure our team is prepared to provide the best service and satisfaction. Thanks for sharing, Angela!

    • Colleen K

      Date: 10/19/2022

      Colleen K

      Date: 10/19/2022

      Chris did an excellent job. Not only listened to my concerns but implemented what I leaned towards even though it created extra work for him. He was competent and conscientious making sure the job was done right and the area cleaned up after. Pricing was fair and I did not feel price gouged at all which I have felt with other plumbers who work on commission. Got a consultation and quote for next plumbing job on my list. He took the time to explain my options thoroughly, listen to my concerns and made a recommendation but did not pressure me to go one way or the other. Felt listened to and respected. I will be sticking with M. E. Flow, Inc!!

      Southern Home Services

      Date: 10/24/2022

      Thank you for calling M.E. Flow in Leesburg and trying our plumbing service. We love what you had to say about Chris! We are so grateful to have team members that care for our customers like their own families. We hope to see you again. Have a great day, Colleen.

    • PATRICIA M

      Date: 10/18/2022

      PATRICIA M

      Date: 10/18/2022

      This is a SUPERB company. We discovered them (recommended by our condo president) two years ago, and bought two HVAC systems for our dual-zone home. Those units are the quietest and most efficient units we've ever owned, anywhere.
      We continue to use M.E. Flow for our Spring and Fall inspections. They send expert technicians, and keep appointments exactly, with texts indicating their location.
      We have tremendous confidence in them and will always use and recommend them to others!

      Southern Home Services

      Date: 10/19/2022

      Thank you for this lovely review! We are grateful to have excellent service technicians who treat our customers well. Thank you for your recommendations! Have a great day, Patricia!

    • Barry S

      Date: 10/18/2022

      Barry S

      Date: 10/18/2022

      The ME Flow employees were very efficient and thorough in their inspection of my HVAC system and very patient in answering all my questions.

      Southern Home Services

      Date: 10/19/2022

      Thank you for your recommendation and for sharing! We are honored and grateful to serve you!

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